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3.3 142 Reviews

CEX.IO Complaints Summary

80 Resolved
61 Unresolved
Our verdict: While CEX.IO has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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M
10:36 am EST

CEX.IO bitcoin deposit is pending for days, no answer from support

I made a bitcoin deposit at Friday evening(2017/11/29 21:22:33), one hour later it had three confirmations but the status of the deposit is still pending. This is not my first problem with this website and once again I do not get any answer from the support. The value of the bitcoin changes too fast atm to just wait one month or more again. If I do not get any answer and solution much faster than the last time, I am going to inform law enforcement.

My support tickets are 426520, 427912 and 436560.

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11:40 pm EST
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CEX.IO btc withdrawal

In relation to the deposit of ten (10) BTC that I transferred to my account held by CEX on 10/11/2017, to which its current status is still pending, regardless of my numerous follow-up emails submitting further materials so-requested by CEX compliance team, I wish to express my disappointment in the extreme, and warn CEX that such lateral inaction from your side, illegally withholding and keeping my digital currencies, not only is a serious breach in tort, but itself also attacks serious criminal liability as to fraud and stealing, for those of which, I would have no other hesitation to refer to the local police and relevant regulatory bodie for investigation, as well as to initiate civil actions in due course.

user ID: up109777342

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Update by anti CEX
Dec 01, 2017 11:46 pm EST

People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

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1:20 pm EST
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CEX.IO pending deposit

ID up101001317 since 2013
I made a transfer to my CEX.IO account on 11/09/2017 and so far has not been credited to my balance.
I have already submitted my bank's proofs to CEX.iO suport and ther not shown interest in analyzing and solving the possible problem.
What is happening with CEX.IO?
After this event I am researching another company to migrate my investments.
I would like to resolve this passively CEX.IO
Please review my help request
My requests 420071, 392129

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Resolved

Here's a direct request from CEX.IO: Your deposit is completed, kindly let us know if you still face any issues. Yes it's ok . Thanks

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anti CEX
, US
Dec 01, 2017 11:47 pm EST
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People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

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8:17 am EST
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CEX.IO money transfer from bank to cex.io

Hello,

I made a transfer of 10, 000 USD from my bank account to CRYPTO SP.ZO.O (IBAN: PL11929700058065009120345516) - as per CEX.IO instructions, on 28 October 2017. My user id is up103703747.
Compliance wrote and asked for papers. I sent them. Since then, they keep saying that they are forwarding the request to the concerned department and that they are working hard on it. In the platform, the transfer appears as REJECTED on October 30.
I did not receive any information about what the issue is and how long does it take to solve, if it is solvable.
The matter is: I need my money. I wrote to CEX.io and asked them to send the money back. OK, I understand there may be issues they cannot solve. But then, send me the money back!

I am filing a complaint here to request my money back. I am so done with cex.io. If I do not hear back or do not receive the money, I will ask legal advice in the UK.

I can send any required documents in private messages.

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Update by SilviuM
Dec 05, 2017 1:06 am EST

Hello,

I have written to support on 20 occasions but they do not answer!
The ticket ID is 375597.

I would appreciate any real support to get my 10k USD back. All the answers received from CEX. io so far have been inconclusive, telling me they are working on it. It took me 5 minutes to send the money, I do not understand how can it take a company 1 month to send it back!

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6:41 pm EST
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CEX.IO verification and withdrawal

Ужасная поддержка клиентов, вернее её нет совсем! На запросы и письма приходят только авто-ответы, ни один живой человек ни разу не ответил на тикет или e-mail.
Ни одна серьёзная организация такого себе не позволит. Если
у CEX.IO присутствует паранойя по поводу верификации клиентов, то справедливым бы было активировать аккаунт и начинать принимать депозиты во всех валютах только после верификации. А то как-то всё по хитро сделанному получается - произвести депозит в биткоин к ним можно без ограничений, однако после продажи биткоин вывести фиатные деньги без верификации невозможно, а с последней эта мошенническая организация затягивает время как только может и ищет причины отказать.
Кроме этого, никаких контактов кроме e-mail у них нет, все шито-крыто. Они прячутся от своих клиентов. При этом собирают очень много данных клиентов, которые затем могут продавать или использовать в своих преступных целях.
Явное мошенничество! Ну и как же без него, если учредителями CEX.IO являются граждане Украины и вероятнее всего весь персонал компании находится в Украине.

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12:26 pm EST
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CEX.IO deposit

I deposited Bitcoin to my account. My 1st transaction. It was taken out of my Coinbase but never appeared in my CEX.IO account. I called and was told there was a problem with my account and i would need to pay $200 to fix it. I called [protected]. Anyone know if this is the correct phone number? If not, can anyone supply me the correct phone number?

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CEX.IO_official
, US
Nov 17, 2017 3:38 am EST

Dear Bela Buzalka,
I am writing on behalf of the official CEX.IO account, please do not send any money to the people. It is not our number, this is fraud and currently, we are investigating this issue. If you have any questions, please leave your ticket or id number and we will check what is the matter with your deposit. Thank you in advance.

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A
9:31 pm EDT

CEX.IO cryptocurrency exchange

I was waiting all night for the bitcoin gold fork to happen so that I could close my margin trade and the min the fork happend your exchange went under maintaining and it’s been since then it’s not back up . All the other exchanges are up and running after the fork but cex.io is under maintenance since the fork. I can’t trade or close my positions at the price I wanted to and I am losing money . This is a deal breaker for me and I am sure for many others who trade on this exchange . It’s just unfair ! When will the maintenance get done ?

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qazim rama
Skenderaj, US
Feb 18, 2024 4:58 pm EST

did yu reach the cex.io team ?

ComplaintsBoard
D
12:52 pm EDT

CEX.IO wire transfer - 349749

Dear Sir/Madam

Its been nightmare dealing with the company and I feel like 10, 000 USD i wire to company I will never see again!

On 09-30-2017 I made wire transfer in amount of 10, 000 USD. As of today 10/21/2017 money did not show up on my account.

I contacted finance team and they told me money coming, however they stopped to reply to my e-mails and money did not come

I just want to get my money and forget this as nigthmare

Best Regards
Dmitry

https://support.cex.io/hc/requests/349749

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SilviuM
Dubai, AE
Nov 18, 2017 8:02 am EST
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Hello, did you get your money? I am in the same situation and try to see what is happening. Thanks!

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10:00 pm EDT
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CEX.IO support non-existent

Totally disgusted with CEX.IO

I have been locked out of my account for a week now with open orders.

The Google 2FA token is always invalid with CEX.IO. Works perfectly on all other exchanges/sites. Even set up on a second device with the barcode originally issued by CEX.IO and the codes on both devices match.

Received an auto generated email requesting info from me so they can disable 2FA, send the info by return. Then no action/help for a week now.

CEX.IO is a good platform when all is well, but when things go wrong and you need help from support, the help is non-existent.

In case anyone from CEX.IO reads this the ticket/request number is 329642

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Update by PaulStainforth
Sep 18, 2017 10:52 am EDT

EDIT ********

Resolved after 8 days

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ScamDetect
, US
Nov 17, 2017 7:13 am EST
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People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

S
S
ScamDetect
, US
Nov 16, 2017 6:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Residents of the UK who were deceived by CEX.IO, please report to the UK police about fraud.

A
A
CEX.IO
Nov 17, 2017 1:24 am EST
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Replying to comment of ScamDetect

We kindly request you to explain your concern in details. There is no scam or fraud concerns with CEX.IO and if any of your concern hasn't been taken care of please do let us know.

Without proper details and I am sorry to say but your comment seems spurious.

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ScamDetect
, US
Nov 17, 2017 7:17 am EST
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Replying to comment of CEX.IO

If you not a scam could you please reply to all customers messages and resolve the verification and withdrawal issue.

ComplaintsBoard
I
7:10 am EDT

CEX.IO 1000$ transfer is still in pending after 14 working days

Ticket 309402 opened on August 23
User: up107853129

1000$ transfer still in pending after the 14 working days . Sent numerous emails to the support team but received only excuse answers. They are the ones that are saying that it will take up to 14 days for a transfer not me.

I can only hope that these thieves are brought to justice by the authorities . Tomorrow I am going to make a complaint to the police department as well as there is no response from their support and my money is still with them.

Please see support chat bellow:

up107853129 August 23, 2017 02:30

Hello,

I sent a bank transfer last Friday with all details correct and the money still hasn't showed up in the account. Can you please check and let me know why?

Regards,
up107853129

Avatar
Chris L August 23, 2017 03:02
Dear up107853129,

Thank you for the request.

On our side processing of the bank transfers usually takes one banking day.

It usually takes from 2-7 banking days (excepting days off) for the banking system to process with your payment. In some cases, it may take up to 14 banking days.

Unfortunately, we cannot influence this process somehow.

We appreciate your patience and understanding on this matter.

Best Regards
Chris
Support team
Avatar
up107853129 August 25, 2017 04:25

Hello,

The Bank transfer is still not showing up. It was done last Friday, I confirmed with my bank that the pay has gone out within 2 days. I need to understand what is happening with the money on your side. It's the EU it shouldn't take more than 2 days on your side as well.

Regards,

up107853129
Avatar
Chris L August 25, 2017 04:48
Dear up107853129,

Thank you for your request.

We understand your concern on the delivery time frame of the funds.
Please consider that deposit payment processing timeliness is up to 14 banking days: https://cex.io/finance/limits-commissions

As you can see in your account transaction history, the concerned bank transfer status is "Pending". This means that CEX.IO is waiting for your transaction is processed by banking system.
Please be informed, that bank transfers is processing not just from your bank directly to CEX.IO bank, but through the chain of banks.

Hens at this stage, we are not able to influence the payment as it is being processed with the banking system.

If you are in a hurry, please contact your bank to check the payment processing time details with them.

Please let us know about your transaction status after mentioned time is pass.

Thank you for your patience and cooperation.

Best Regards
Chris
Support team
Avatar

up107853129 August 28, 2017 07:19

This is not closed yet, I am still waiting for that money to come in. If it doesn't enter my account today I 'ill probably have to ask for a stern from the bank cause this is taking way too long.

Thanks,
Avatar
up107853129 August 29, 2017 09:36

Please investigate this as soon as possible. This is the 7th day I am waiting for my transfer and still nothing. The inquiry with my bank was resolved as they stated the money went out from them after 2 days. I don't know what else I can give you guys ... I just need my money in the account as soon as possible.
Avatar
Oliver August 31, 2017 11:29
Dear up107853129,

Thank you for contacting us.

I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.

Thank you for understanding.

Best Regards

Oliver
CEX.IO Support team
Avatar
Finance Team Friday at 02:43
Dear up107853129,

Thank you for your request.

We kindly ask you to do not worry about your deposit it's under processing and should be on your CEX account shortly.

Please consider that deposit payment processing timeliness is up to 14 banking days on CEX.IO: https://cex.io/finance/limits-commissions

Grateful for your patience.

Best regards,
Finance Team
Avatar
up107853129 Monday at 07:27

Please do not close this incident. Money is still in pending from transfer since 11 days. I am still waiting for the amount of money to get into my account.

Thanks,

up107853129
Avatar
Finance Team Monday at 08:37
Dear up107853129,

Thank you very much for your patience.

As soon as our Compliance will verify your funds they will be credited to your account immediately.


Your patience is highly appreciated in this issue.


Grateful for your understanding!

Best regards,
Finance Team
Avatar
up107853129 Yesterday at 01:12

Hello again,

I am waiting for 13 days for the transfer to get into my account. You guys say it might take up to 14, so if by tomorrow 18:30 CET I don't see the transfer added to my account I believe I am entitled to go and report this to the police.

Transfer went out from my bank 2 days after I made the transfer. Please let me know if you need any additional details.

Thanks,

up107853129
Avatar
up107853129 Yesterday at 03:23

Hello,

Can I have an answer on this please? How much longer till my money from the bank transfer will show up in my account? Will it be tomorrow as stated in your procedures? Why hasn't this been filled until now? Please answer asap.

Thanks

Hello again,

I am waiting for 13 days for the transfer to get into my account. You guys say it might take up to 14, so if by tomorrow 18:30 CET I don't see the transfer added to my account I believe I am entitled to go and report this to the police.

Transfer went out from my bank 2 days after I made the transfer. Please let me know if you need any additional details.

Thanks,

up107853129
Avatar
up107853129 Yesterday at 07:20

Hello,

Anybody still around?
Avatar
Finance Team Yesterday at 07:41
Dear up107853129,

Thank you very much for your patience.

Please contact your bank and request the standard bank form MT-103 of this transaction where we will see the following information in one document:

- First and last name
- Date and time
- Amount
- Reference to payment
- Payment details of the Sender
- Payment details of the Beneficiary

We kindly inform you that MT-103 form you can request in your bank.

Looking forward to hear from you soon.
Thank you in advance!

Best regards,
Finance Team
Avatar
up107853129 Yesterday at 07:47

Hello,

Already have that from the bank (see attached) . I don't know why you are requesting the documentation one day before your time expires. But please see attached.

Let me know what is your next action in the following hour. I need my money.Thanks,

up107853129

SKMBT_[protected].pdf (20 KB)

Avatar
Finance Team Yesterday at 08:32
up107853129,

Thank you very much for provided information.

Please be kindly informed that we provide your information to our Head of Finance department.

Grateful for your patience and understanding!

Best regards,
Finance Team
Avatar
up107853129 Yesterday at 08:35

ok, when can I expect an answer? and who is the head of Te finance department that I can contact myself in case I don't hear from you by tomorrow?
Avatar
up107853129 Today at 01:19

Hello,

Today is the 14th day of waiting on the money to get into my account.Hopefully by the end of the day you will find a solution to either add the money into my account or call me on +[protected] and give me a valid answer on why this delay is happening. Any other solution ( like email from a robot) chosen by your side will not be accepted and will automatically make me report this to the authorities.

I really don't want to choose the last option as it will spend both my time and yours but you are not giving me another choice.

Thank you,
up107853129

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ScamDetect
, US
Nov 17, 2017 7:21 am EST
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People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

N
N
NitinSingh89
, US
Oct 07, 2017 12:13 am EDT

I am also facing the same problem. It's been 20 days now

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7:47 am EDT
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CEX.IO withdrawal problems and no answer support since [protected]:13:06

Date of the incident: [protected]:13:06.

I asked for a withdraw in 18th of July. The support told me that I must wait 20 days for a withdraw using SWIFT is complete no sense, but I wait.

Now past 37 days and I didn´t receive my money and the email support didn´t answer me.

I just need the swift message to try to find where my money is.

Could you help me?

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ScamDetect
, US
Nov 16, 2017 6:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Residents of the UK who were deceived by CEX. IO, please report to the UK police about fraud.

A
A
CEX.IO
Nov 17, 2017 1:26 am EST
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Replying to comment of ScamDetect

We kindly request you to explain your concern in details. There is no scam or fraud concerns with CEX.IO and if any of your concern hasn't been taken care of please do let us know.

Without proper details and I am sorry to say but your comment seems spurious.
Reply

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ScamDetect
, US
Nov 17, 2017 7:33 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of CEX.IO

Leave your "sorry" for yourself.
All proper details were reported to the police.
You may go to resolve all issues with all of your customers instead of leaving a useless comments here.

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538099805
, US
Aug 28, 2017 9:09 pm EDT
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I am having a similar issue, I initiated an email change request over two weeks ago was forwarded to a supervisor over a week ago whom I have still not heard from. The issue is filed under userid: up108044201 ticket: #296640

I am hoping you can help me get this issue resolved, Helga. Customers have a reasonable expectation to their funds and to timely support when accessing them becomes an issue.

H
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Helga D
, US
Aug 28, 2017 6:22 am EDT

Good day. CEX.IO representative here. Please, provide us with your User ID and ticket number, we will try to solve your issue.

A
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Andre Schaumburg
, US
Aug 31, 2017 7:34 am EDT
Replying to comment of Helga D

My ID is up106100515 and the ticket number is 286202, 292984, 282409... I am waiting two months for my WITHDRAW and the representative is talking about a DEPOSIT. I can´t believe!

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10:01 am EDT
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CEX.IO deposit of usd

Terrible Customer Service

Terrible Customer Service - CEX.IO will not deposit or refund my money due to "compliance" Issues.

I made a bank transfer of 1000 USD on the 12th July.

My username is:- up105534257
CEX.IO have been provided copies of:-

- Passport
- Driving Licence
- Myself holding my Passport
- National ID Card
- Bank Statement
- Standard bank form MT-103

It took 18 days for the transfer to be acknowledged by CEX.IO then my problems started. It takes up to 5 days for emails to be replied to.

After a 7 days of their compliance rules constantly being changed I requested a refund. It is the 16th August and my money still has not been returned due to "compliance reasons". No further information has been given.

Avoid CEX.IO at all costs.

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ScamDetect
, US
Nov 16, 2017 6:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Residents of the UK who were deceived by CEX.IO, please report to the UK police about fraud.

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CEX.IO
Nov 17, 2017 1:26 am EST
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Replying to comment of ScamDetect

We kindly request you to explain your concern in details. There is no scam or fraud concerns with CEX.IO and if any of your concern hasn't been taken care of please do let us know.

Without proper details and I am sorry to say but your comment seems spurious.
Reply

S
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ScamDetect
, US
Nov 18, 2017 4:45 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of CEX.IO

Why not just to go to serve the customers properly and fast instead of to post useless comments here?

ComplaintsBoard
C
11:11 am EDT

CEX.IO eth withdrawal not complete

Hello

I made a withdrawal and your system said it was done however there is no record of it on the Ether Network or my wallet address

It would seem as if there was an issue on your server side where the withdrawal did not take place
Please look into this urgently as the market prices are falling and I cannot trade that Ether. A brief search on this site shows a similar complaint happened a month ago so mine isnt the first case - please look into resolving this so it doesnt affect other users in the future

If you follow the link below as per my transaction list you can see there was no such transfer

If you look at the wallet it was transferred to you can see that all transfers done before and after that one was completed (take note there is no 2.9 ETH deposit)

I spoke to someone on twitter that said they would speak to the relevant persons however there is still no feedback

Clearly the transfer was not completed so please just cancel the order and credit my CEX.io Account with the 2.9 ETH or $891 USD that I spent buying it so I can carry on trading

[protected]:06:21 -2.[protected] ETH 0.[protected] WITHDRAW - up106217302 (100%)
http://etherscan.io/tx/0xc29477cbc4c816f72d0e8cc40af97c58700735164eb9ebc5fc5fd7984b599da8

As per below you can see the purchase order for that ETH
[protected]:04:55 0.[protected] ETH 2.[protected] BUY 0.47 Bought 0.[protected] ETH at 307.[protected] USD

The current price for ETH at the time of writing this is 282 USD which is a loss so far of 72 USD

Please attend to this as a matter of urgency

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Helga D
, US
Aug 28, 2017 9:41 am EDT

Good day. CEX.IO representative here.

Please provide us with your User ID and/or ticket number so that we could investigate your issue.

K
K
Katiecor44@gmail.com
, US
Aug 21, 2017 3:03 pm EDT
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I invested with IQ options binary brokers in September 16. I initially started with £250. I was allocated a broker called ” Daniel Sage” After few trading sessions, my balance increased to £700. I was then pressured into investing more, I ended up investing up to £52, 250.00. Of pension savings and grants from a few family
Within 2 months, my account balance grew to £97k. I refused to take their bonus and risk free trades to avoid withdrawals problems down the line. But, unfortunately, I was wrong. These scammers use pushy techniques in order for you to loose money. My nightmares began when I placed £30k withdrawals to take care of my deposit and a bit of profit. As I was chasing my withdrawals I began to receive all sort of excuses: sickness for as long as a week, delays in responding until I never heard from my broker. However, I recovered all my funds August 17. Do not fall for this scam. All scam victims can now recover lost funds, all you need is a proof to your claims

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R
11:16 pm EDT

CEX.IO haven't received my money to my account in cex.io

On June 29th 2017 I've successfully transferred 10K$ to CEX's bank account with the reference number I've been provided. I have all the needed documents from both of the banks.
But until today, 08/08/17, I haven't received the money to my CEX account. I've written many mails to the support and help center, but the Compliance Team hasn't responded and the Financial team endlessly writing responses about how sorry they are that it takes so long and the Compliance team should contact me ASAP.
I've requested a return/refund form, but haven't received any response.
Meanwhile, my money is serving their needs and I don't see how I get it back.

How can I get help from legal authorities? Police? Lawyer? Any official authority in London that can help me returning my money?

Thanks.
Alexander.

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RevengeOfHector
Ankara, TR
Jan 10, 2018 7:40 am EST

Never go to Cex.io, Never...

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SilviuM
Dubai, AE
Nov 18, 2017 7:56 am EST
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Hello, I have the same issue. I transferred 10k to their account in Poland for USD (PL11929700058065009120345516).
Their compliance got in contact and asked for papers, which I submitted. Since then, nothing happened. I sent plenty follow-ups with no success. Today I noticed in my account (user id: up103703747) that the transfer is marked as REJECTED on October 30. Their team says they are working on it. First, nobody told me what the problem is. Second, if they are working, how long does it take, what are they trying to do?

Were you guys successful in getting your money? Did you open a case? Thanks!

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ScamDetect
, US
Nov 18, 2017 8:25 am EST
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Replying to comment of SilviuM

Hi, i have no success with this scammers, so i have contacted a british police directly and applied a complain. I highly recommended to do the same. Do not need to wait a weeks or months for a response from fraudsters. They purposely create delays, forcing you to wait forever.

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ScamDetect
, US
Nov 17, 2017 7:51 am EST
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People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

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saldo24
, HK
Aug 21, 2017 8:10 pm EDT

I'm experiencing exactly the same. I've transferred on July 31st 5kEUR to CEX.IO but now 19 days after its still not showing up in my account. I've sent several emails and got very generic reply from their customer service and financial team. After 14 days I gave them a 48h notice to transfer the full amount to my account. This notice was not be used by CEX.IO to resolve the issue which is a clear sign for fraud. CEX.IO is an official registered company in the UK to claim a lawsuit.

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SilviuM
Dubai, AE
Nov 18, 2017 7:58 am EST
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Replying to comment of saldo24

Hello @Saldo24, did you get your money? please let me know, I am in the same situation and I am trying to determine the next steps. Thanks

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Alexsmith94
, US
Aug 14, 2017 3:37 am EDT

I'm experiencing the same thing. No trace of the money I wired, even though my bank approved the transfer two weeks ago. I'm really regretting getting an account with them.

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harryjkp
, US
Aug 09, 2017 9:30 am EDT

Hi I've experienced a very similar issue personally I transferred 1500 pounds in June and have been talking to them since then, but exactly as you say they just give nonsense excuses and waste time. I have noticed several other people complaining including some that have mentioned a class action lawsuit. Whether or not that is an option I'm sure it will be possible to effectively take action somehow. It might make sense to make a page or something on reddit where all people affected by CEX.io can discuss options together.

Best,
Harry

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harryjkp
, US
Aug 09, 2017 11:02 am EDT
Replying to comment of harryjkp

I personally am going to try using the money claim online service here https://www.moneyclaim.gov.uk/ which I think is effectively a small claims court case. It's probably worth giving CEX.io a period of notice before you do this and saying that that is your intention - I've sent a letter to their correspondence address as well, though they use a virtual office service so I don't know how relevant this is.

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SilviuM
Dubai, AE
Nov 18, 2017 7:59 am EST
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Replying to comment of harryjkp

Hello @harryjkp, did you get your money? please let me know, I am in the same situation and I am trying to determine the next steps. Thanks

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Helga D
, US
Aug 09, 2017 3:58 am EDT

Hello! CEX.IO representative here. We are sorry for your experience and would love to investigate the issue.
Please, provide us with your User ID so that we could help.
Thank you!

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Author of the review
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Rain Bringer
, US
Aug 26, 2017 3:59 pm EDT
Replying to comment of Helga D

Hello,
my User ID is box2go@gmail.com
The issue hasn't been resolved yet.
I've written CEX's support about my future actions: on Sep 1st I'll escalate my complaint to Lewis Nedas Law solicitors and https://www.moneyclaim.gov.uk/.

ComplaintsBoard
E
7:09 am EDT

CEX.IO lost $ 2,902.00 deposit transfer

Dear Sirs
my email is [protected]@gmail.com
my user ID: up106331769
i made deposit via creptocapital for Amount $ 2902 and it is processed by Crypto Capital on 22-07-2017
Reference: cc4022454507

below is transfer details
Trans ID: 99430
Trans Date: 22-07-2017
sent to account: [protected] CEX.IO LTD- Reference: cc4022454507
Amount sent: $ 2, 902.00
but up to now it's status is pending in transaction history, when will be credit into my account, i attached screen shot from my Crypto Capital Transaction History.
and email recieved from Crypto Capital that money has depited from my account
i contact support but i got the following replay
Dear up106331769,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Thanx Alot

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Harry Hipkiss
Sacramento, CA 58147, US
May 29, 2023 9:07 am EDT
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Do you know why CEXio users consistently have negative things to say about it? because CEXio is a dishonest company. They are very good at not responding to customers. They won't ever assist you if you email them.

I discovered a Paige McCubbin article after reading some reviews on this website. The post focused on how she had been helping victims get back their funds from scammers -both individuals and businesses con artist, despite the fact that it was about a cryptocurrency-bank-scam-related case.

Paigecubbin is her Telegram handle. She was able to retrieve my funds from CEXio within three days, and the money was deposited into my bank account. I recommend contacting her for assistance.

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Tyler M. Barker
Tyler M. Barker
Hermosa Beach, US
Oct 07, 2022 6:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When my funds in my Chase account were frozen, despite all of my requirements and demands to the customer service representatives, they did not assist me in gaining access to my money.

I read an article on this website about Paige McCubbin and how she has been assisting victims like myself in recovering money from large corporations such as Chase. I messaged her via Telegram. On Telegram, her handle is Paigeccubin.

I was able to recover my funds in three days and move them to another financial institution.

If you haven't received your funds yet, I strongly advise you to contact her as soon as possible.

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ScamDetect
, US
Nov 17, 2017 7:47 am EST
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People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be

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Helga D
, US
Aug 02, 2017 8:18 am EDT

Hello! CEX.IO representative here. As far as we are aware, the issue has been resolved and the funds are on your account now. We kindly ask you to remove the complaint from this website.
Thank you for patience and understanding.

ComplaintsBoard
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9:27 pm EDT

CEX.IO read before use. can't withdrawal.. neverending compliance stories about funds origin...

I had before good experience with cex.io, and everything was ok until 1 month ago on my sepa withdrawal.

They stopped answering and claiming everything will be solved. After much insistence on my side, after 15 days they asked me for documents to justify the sources of my funding. They made me fill a document will my personal data, my wages, where I work, my social networks, others.

I filled the same on the very same day. Until now I got no response to my multiple emails. I even asked them if they need any other document. Silence was what I got (10 days ago)!

It's strange, that when the questions to support are others than withdrawal, they reply in a few hours. So, they are clearly avoiding to answer to these subjects.

Cex.io, if you're reading this, it's my last resource before going into legal on your operation country and joining all the other users that are complaining. I kindly request that you solve my problem.

Tickets:
- 252547
- 221841

I moved the 3 star to 1 due to the complete lack of communication and I will update this review as it progresses and I have feedback from cex.io.

[update] - this process started in end of may, with me withdrawing amounts of ~12k eur. My account was previously certified.

[update] - 25 jun - cex.io - closed / merged some tickets. Not very important to me, but this clearly improves the support metrics on open subjects.

[update] - 26 jun - cex.io - rejected all my withdrawals with no information why. Now they reseted the process.

[update] - 26 jun - cex.io, requested even more details. Personal opinion, it seams like they're finding excuses to postpone the withdrawal as they had previously all the information

[update] - 29 jun - cex.io, replied with their traditional message "that they have personally requested the compliance department,..."

[update] - 29 jun - cex.io, asked again documents i've previously shared. I'm almost sure they will ask again any other document (Even any other I might already have sent).

[update] - 3 july - official. I have the ticket open for 1 month. Always a different excuse in a never ending asking of information. So far I have provided, a real copy of my bank statements, my work details, all my email addresses, my wage, any sources of income, details and transactions on other exchanges. Now they started to ask information they have asked before saying that they could not find the details in the documents.

From jun 26, that I don't have any other contact from cex.io. I believe they run out of excuses or they are trying to find something new to request me. They haven't even replied to my trust pilot previous feedback.

Best

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Helga D
, US
Aug 02, 2017 8:13 am EDT

As far as we are aware, all the cases for your account have been resolved. We kindly ask you to remove the complaint from this website.
Thank you!

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6:01 am EDT

CEX.IO ethereum withdrawal from cex.io to other wallet.

user id: up105988511

date: 6/21/2017

Their page says that my transfer was completed and I was given a transaction address (Please check attached photos).

When I clicked the transaction address, it says that it could not be found.

They even let me previously withdraw back to my card once.

A lot of users are experiencing this now and their support doesn't answer back anymore.

Link given: https://etherscan.io/tx/0xacd43cb8856c4975fccda3c376df755fbbd880a1961090b3da8293bee570d316

Hoping for my ETH to be transferred properly to the requested address, if not then compensate equally.

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Update by sicnarf2open
Jun 21, 2017 6:21 am EDT

Also check this out. Their registry expiry is about to come. June 30, 2017.

Scammers at its finest.

https://www.whois.com/whois/cex.io

Update by sicnarf2open
Jun 21, 2017 6:18 am EDT

And here's to add that all user's money went to waste in this platform.

https://cex.io/promo/img/legal/ico.pdf

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Helga D
, US
Aug 02, 2017 8:11 am EDT

This issue has been successfully resolved.

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Clinton Keene
, US
Aug 15, 2017 10:30 am EDT
Replying to comment of Helga D

I have this same issue [protected]:06:21 -2.[protected] ETH 0.[protected] WITHDRAW - up106217302 (100%)0xc29477cbc4c816f72d0e8cc40af97c58700735164eb9eb...

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dezdevdesign
, US
Jun 21, 2017 10:26 am EDT

This also happened to me. When I was checking my deposit to cex.io, the transaction shows that the ETH I've deposited went Out to a different address. But in their website, they show that you still have ETH. I've withdrawn the ETH to a different exchange but there was no transaction records in etherscan.io

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1:11 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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CEX.IO - bitcoin exchange fake and scam company

My All Bitcoin crypto currency friends, brothers & Sister, first i say you Namaskar. Today i want to inform you a fake or scam company name is cex.io. Here is company url http://cex.io/ this company work as crypto currency exchange & its location is London based. i am a new investor n read lot of good review I join this company. i join it as a basic...

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Read full review of CEX.IO and 27 comments
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7:32 am EDT

CEX.IO fund misappropriation

Having completed verification I deposited usd6, 000 on the 16th May.

I followed up daily on the status with no response. I was finally given a response that Compliance acknowledge receipt of funds but have yet to credit my account. All of my daily subsequent follow up emails have been ignored.

I have since submitted a refund request which has also been ignored.

I regret depositing such a large amount into what is clearly a scam.

I will be forward a more detailed account about the misappropriation of my funds to the UK regulators as this is a deposit issue.

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11:15 am EDT

CEX.IO they won't verify me so I can get my altcoin

This company is truly crap. It takes less than a day to verify your card (in fact they take small amounts of money from your card and you are meant to tell them how much before you get verified, but they certainly didn't worry about that with me.) Then you can buy altcoin.

Then try and withdraw your coin. You have to go through another level of verification which takes forever. I have sent three emails complaining about the length of time and all they say is, "We're sorry. We're incompetent".

Never, ever, ever use this company.

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CEX.IO In-depth Review

Business Overview:

CEX.IO is a cryptocurrency exchange platform that offers a range of core services to its users. With a history dating back to 2013, the company has established itself as a prominent player in the industry. CEX.IO operates in the fast-growing cryptocurrency market, providing a platform for users to trade various digital assets.

User Experience:

The website design of CEX.IO is sleek and intuitive, making it easy for users to navigate and find the information they need. The account creation and verification process is straightforward, ensuring a hassle-free onboarding experience. Additionally, CEX.IO offers mobile applications that are available on both iOS and Android devices, providing users with the convenience of trading on the go. The user interface is user-friendly, allowing for seamless trading and other services.

Security Measures:

CEX.IO prioritizes the security of its users' accounts and funds. The platform implements robust security protocols and measures to protect against unauthorized access and potential threats. Two-factor authentication and other account security features are available to enhance user protection. CEX.IO also ensures the safeguarding of user funds and personal information, complying with industry standards and regulations.

Trading Features:

CEX.IO offers a wide range of cryptocurrencies for trading, providing users with ample options to diversify their portfolios. The platform supports various trading pairs and maintains liquidity, allowing for smooth and efficient trading. Users can take advantage of different order types and benefit from fast execution speeds. Additionally, CEX.IO provides tools and indicators for technical analysis, empowering users to make informed trading decisions.

Deposit and Withdrawal Options:

CEX.IO supports multiple fiat currencies and payment methods, offering users flexibility in depositing and withdrawing funds. The platform ensures prompt processing times for deposits and withdrawals, minimizing any potential delays. Fees associated with different payment options are transparently disclosed, allowing users to make informed decisions. However, users should be aware of the limits and restrictions on transactions imposed by CEX.IO.

Customer Support:

CEX.IO provides reliable customer support through various channels, including live chat, email, and phone. The support agents are knowledgeable and helpful, promptly addressing user inquiries and issues. The resolution time for inquiries and issues is commendable, ensuring a satisfactory user experience. Additionally, CEX.IO offers additional resources such as FAQs, tutorials, and community forums to assist users in navigating the platform.

Fees and Pricing:

CEX.IO has a transparent fee structure for trading and other services, allowing users to understand the costs involved. When compared to competitors in the industry, CEX.IO's fees are competitive. The platform ensures transparency in fee disclosure and calculation, avoiding any hidden or additional charges that users should be aware of.

Reputation and Trustworthiness:

CEX.IO has garnered positive user reviews and ratings from various sources, reflecting its reputation and trustworthiness. The company's track record demonstrates its commitment to providing a reliable and secure platform for cryptocurrency trading. CEX.IO complies with regulatory requirements and holds relevant licenses, further enhancing its trustworthiness. The platform maintains transparency in its business operations and financial reporting, instilling confidence in its users.

Additional Services:

In addition to its core services, CEX.IO offers additional services such as staking and lending. Users can benefit from these services, but it is important to consider the associated drawbacks, such as potential risks and limitations. CEX.IO also integrates with external platforms or services, providing users with expanded functionality and convenience. The company has future plans and developments in terms of expanding its service offerings, indicating its commitment to growth and improvement.

Conclusion:

CEX.IO is a reputable cryptocurrency exchange platform that offers a user-friendly experience, robust security measures, and a wide range of trading features. With transparent fees, reliable customer support, and a strong reputation, CEX.IO is a recommended choice for users looking to engage in cryptocurrency trading. The company's potential for growth and improvement is evident through its additional services and future plans, making it an exciting platform to watch in the industry.

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