CeX / WeBuy.com
reviews and complaints

Today (17/02/2020)I went to sell some AirPods which I bought two days ago and I hadn't used from o2 but couldn't take back there because I had lost the receipt, as Cex is usually easy to sell to I thought I would give it a try. When I was in store asking to sell them I was told they where a class A and where worth £97 this was written on a piece of paper and I was asked to sign this if the information above was correct, therefore I did. I was also then asked to sign a receipt to say that £97 was the correct amount for this. Everything was completed and I was happy with this until roughly 30 minutes after leaving the shop I had a call on No Caller ID which I was hesitant to answer, it was Cex on the phone saying (which is unusually that I am being phones on no caller ID making it difficult to phone back). The women on the phone then said to me that the AirPods are no longer class A and are class B as there was a ‘scratch on the back' meaning they are worth £84, on the phone I thought it was a waste of time going back to sort it out because I had already left the town. However, now thinking about it, firstly I had signed sheets confirming the information was correct and the money they where worth, secondly if the ‘scratch on the back' was ‘so big and obvious' as the women said on the phone, how come the person who dealt with me in the shop didn't notice this? thirdly, I think it is stupid how you decide to contact your customers on no caller ID which makes it a hassle to ring back and harder to find the phone number to call back on. Overall, my experience as Cex was awfull and I think the way I have been treated as a customer was rude and disrespectful and I will not be shopping here or selling my producers here ever again unless there is some compensation for the way your staff behave, and the way how my signature has been used for the wrong purposes and for things I havnt signed for. This makes me feel uncomfortable as to how honest your company is, especially because the product I was selling to you today was un used and still in packaging there is no way there was any scratches on the back.
Thank you

Tried to sell two items today and buy one (I would have also had to give them additional money).
*Computer* wouldn't accept that the first item (an Aukey 4K "Go Pro" style camera, used once) was "A" grade as there was no (3 page) manual with it (available on line). There was, however, multiple brackets, waterproof cases, remote, additional battery and original box! *Assistant* couldn't give me a price for a "B" grade until she'd sent and received messages from somewhere else!
*Computer* wouldn't let me sell an LTL Acorn Game Camera as it wasn't in it's system and therefore doesn't exist!
Non-assistive *Assistant* couldn't deviate from what her *Computer* boss told her; so I put them for sale on eBay and bought the Panasonic Bridge camera I was going to buy from them elsewhere!
Cex's £140 cash and goods loss, my gain. I got my camera anyway and will get more money for my goods than Cex would have given me.

I personally packaged my items making sure all were in situ and in mint condition and packaged them well. I waited over a week and then logged on to my account to see that almost all items had been marked as damaged or missing which is completely untrue! There is also no phone number to call and the online contact form does not work! I am shocked and disgusted to day the least and have today posted a letter of complaint but whether this will be answered remains to be seen. I am currently owed at least £40 by this company.

Order number: 6800067 Please refer to my emails with Ritesh(customer service).

Ordered and payed for on the 29th Oct. Received with a missing lead. The unit immediately displayed an error code amongst other issues.
The console was returned for repair or replacement. I have been in email contact with Ritesh almost daily requesting the issue to be dealt with promptly due to the surrounding circumstances. Ritesh, although very polite and informative was clearly restricted by company policy. I then requested for a senior manager to be involved (first on Sunday the 17th and again on the 20th) I have had absolutely no reponse since then which I feel is completely unacceptable as this whole issue is due to a untested/faulty console being sold to me. None or very little effort has been made to placate me and rectify the situation in a prompt and efficient manner.
Please advise.
Glen Marwood.

Hey I went in to the skegness shore on Halloween to go buy a ps4 Xbox one a laptop and a new phone to be ignored by several off the staff there we are regual customs a we spend a lot off money in the skegness shore all the time this has made me go some where else for my custom now it put me off goin in to that store now I am not happy at all and my kids are up set they have not got there stuff I will not be goin back

I bought AirPods off the online site, on arrival I saw that the case was damaged, along with the inside being filthy, and the AirPods themselves having incredibly poor sound. Clearly and old damaged pair that was never properly tested. I expected some level of quality deficit to a brand new pair, but not to this extreme extent. I am very disappointed that proper testing of products is not carried out, and clearly faulty products are sold to customers.

I purchased call of duty black ops 2 from a coventry store and when I went to play it I found out the disk was broke and keeps freezing, there is visible damage to the disk. I live in nuneaton so I can't get back to Coventry to return it, can I take it to my local store and will they swap it for an undamaged disk? I have the receipt as only purchased today.

I took 2 consoles and all connectors and controllers to cex to see about selling them i went shopping while they tested my items and on my return was told they could not buy them, they gave all connectors and controllers back in a couple of plastic bags, on arriving home i found that they did not return my 2 scart adapters that i took in with my items, im not happy as they cost me money yet this store just kept them, its a disgrace and feel like they have stolen from me, what a rip off

I bought an iPhone 8 plus from your store in Stockport after being told that it was in perfect condition unfortunately this turned out to be untrue as the speaker in the phone was faulty after taking it to Apple to be tested I then returned to the shop and it took a further nine days To eventually replace the phone as the First try was with a phone that looked like the screen was smashed had the store tested the first phone in the first place this problem wouldn't of happened and it was the store manager that said it was perfect to start with however it was the store manager that eventually rectified the problem and replace the phone with a perfect working one it doesn't help the fact that this shouldn't of happen and shouldn't of taken so long to sort it has left me with a poor feeling for your company and your customer support my number is +[protected]

I have been to this store 3 x and 3 x I have had multiple problems ... controllers not working guitar not working games not being able to be read and dvds are scratched and play up or don't play atal ...now I've sold to you're company and I know that everything should be tested and if dvds are scratched you won't buy them but this store seems happy to sell goods that are damaged not working and scratched over last few weeks I have spent over £200 with games dvds and Xbox 360 controllers and guitars I'm new in the area but still I feel this is beyond a joke

I placed an order for a dvd FAIR GAME with William Baldwin a couple of weeks ago and have not yet received. This is the third time now I've not received an item. Please can you check up on it please. I love shopping with CEX but this on line shopping isn't any good. If you dont receive the item you've ordered that's money wasted for a dvd at £1.50 delivery. It needs sorting out asap.

My autistic son bought a monitor today from Erdington thinking it was a tv the lead wasn't packed in the box so i took it back straight after asked for it to shown working or to get a refund the woman plugged it in and there is damage to the screen which was not done by us as it was packed and we couldn't try it without a lead theu said to email you so I'm hoping you can help please

When I went into cex today to Sell my games, the man behind the counter had his hands all over the discs which is triggering in itself.
I then continued with the trade and bought borderlands 3, the disc had scratches and fingerprints all over the it! How can cex sell second hand goods like this at a brand new price!.
This is t the first time this has happened either

Hi I purchased a ps3 from your Bradford store on 24.07.19 I went to trade in the ps3 at your Leeds white rose store but they failed it saying there was a crack on the side they were very unhelpful and basically blamed me .i bought it as discounted. it is not the first time I have problems with the staff in store mainly in the Bradford branch I would like this sorted out please regards David jepp