The complaint has been investigated and
resolved to the customer's satisfactionResolved Certified Acai / Shannon, LLC — charges to credit card account
resolved to the customer's satisfaction
Certified Acai / Shannon, LLC
I saw the ad on the internet for the "certified acai" in reference to the sediment with Dr. Oz and thought I would order the "free trial" bottle to see how it works... I called and ordered the product on 9/26/09 and their paperwork shows that it was shipped to me on 9/30, but they are telling me that it was shipped on 9/28. Anyway, I called on 10/09 to find out where the product was and I was told that it was to be delivered on 10/10 which is a Saturday... okay, here is where it all begins, I received the package on 10/10 but the deadline to cancel the order was on the same day, 10/10 but they are closed on the weekend so actually I should have cancelled it before I received it. After a very long conversation with their staff (Amanda and do not remember the other's name) they told me that it was my responsibility to call them if I haven't received it in the time that I should have. Also, there is a internet website that you also buy into when getting this product and the fee for this is $24.95 monthly. The bottom line is, I was charged for a product that I did not receive in the time frame that I had for the trial period and also charged for a internet website regardless if I wanted it or not... Bottom line is, I have lost $64.95 for the product and $24.95 for the monthly website access, because I didn't call them to let them know that I hadn't received it... Buyers beware: it is your responsibility to get the product to you instead of the company that you are trying the product from.