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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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9:27 pm EST

CenturyLink Blocked long distance service

Over THREE WEEKS, endless phone calls, flipped from representative to representative. Jumping through their endless recordings over and over and over again, calls dropped, repair coming out to fix a problem that was NOT the problem EVER. I still get the recording: "YOUR LONG DISTANCE SERVICE AHS BEEN RESTRICTED". Every time I get to a live person they say, "Your long distance is not restricted. I cannot call any area code outside of the 2 local ones so CANNOT DO BUSINESS. One decent person in repair who took over 20 minutes came back on the phone and said, "There is a block on your phone for long distance". He said, it is not a repair issue. I will call Customer care for you and he did. He tried to get the block removed for TWO DAYS and still could not get it done. Big corporate is here and I wish they would ALL fail so we can get back to companies that care about customers, and if they don't THEY FAIL. I hope every Century Link office collapses (without the people inside).

Desired outcome: FIX THE PROBLEM AND YOU NOW OWE ME A YEAR'S WORTH OF SERVICE FOR WHAT YOU HAVE PUT ME THROUGH.

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5:49 pm EST
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CenturyLink Internet - service repair

We have been long-time Internet Users with CenturyLink and had great service and repair service prior to December 2022.

Situation

- Our older home is on Lake Sammamish at 2815 East LK SAMM PKWY SE, Sammamish WA 98074.

- Feb 2022 l We had Construction above the home and property that damaged the CenturyLink Internet lines and service (outside) the home, as well as our neighbors on each side. The CenturyLink Repair team responded and was VERY GOOD with communication and return-to-service actions.

- Dec 2022 l We had Construction above the home and property that damaged the CenturyLink Internet lines and service (outside) the home, as well as our neighbors on each side.

- We called to authorize Repair Service with 1) attempt being scheduled for 24 Dec but based on HIGH WIND weather condition the repair was rescheduled to 26 December.

- 2) On 26 Dec we received IM that said Justin (Technician) was on his way to the area. Then we received IM saying the Technician was not able to "enter the house" with fact we had not seen technician and were in the house. We called and the Customer Service representative said it had been transferred and rescheduled to 12/31 between 8-5PM.

- 3) On 12/31 we were again ready but did not receive IM or Call and later in the day the CenturyLink Customer Service representative said it had been transferred yet again to 1/6 for repair (inside) the home with VP880903 Ticket. We stated the repair is needed (outside) the home and the Customer Representative creates (with Dispatch) an additional Job Order [protected] for Expedite work on 1/1 with back-up on 1/2.

- 4) On 1/1 and 1/2 and 1/3 we did not see anyone or receive IM or Call.

This was followed up with call today 1/4 to Customer Service who confirmed the 1/6 VP880903 Ticket was on track but could not explain the previous Job Order status other than they could not see any record.

- 5) Job Order [protected] was created for expedite technician on 1/5 (for outside troubleshooting) and to compliment the Ticket Order for 1/6 (for inside) troubleshooting that should not be needed, other than confirm service when outside repairs are completed.

Desired outcome: After 3 weeks of no-internet-service at our primary residence the desired outcome is 1) Internet repaired and 2) genuine and transparent communication by CenturyLink.

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6:33 pm EST

CenturyLink Internet

Century Link stopped sending me paper copies of my statements which ended up with me missing some payments. They didn't even send me any past due statements. So once I realized what had happened I called them to get my account up to date. The last payment I made was in August 2022 in the amount of $45. When I called they said I owed $173.52 past dues and $45 for current month. Which was incorrect but they wouldn't listen to me. I owed for Sep, Oct, Nov, Dec which would of been $45x4=$180. They made me pay $218.52 which was $38.52 more than it should be. Then I get another bill for $45 for Dec again which I paid so my internet would not be disconnected. Now I have paid $83.52 more than I owed. I would like that amount returned back to me or issued as credit towards future bills.

Desired outcome: I want a refund for the monies I had to pay over what was actually owed or credit towards my future bills

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9:48 pm EST

CenturyLink Internet Service

Almost impossible to speak to a representative! Extended outages with standard response of "techs are working on outage". Current one for me and my neighbors is SEVEN DAYS. Completely unacceptable. Last year according to a tech working in our area on a 5-day outage they needed to get a "part" from the Seattle area that is easily one day delivery for us here in NW Montana. He insinuated they keep no spare parts locally. Last month was a 5-day outage again. We do get some severe weather but no hurricanes or earthquakes. When power goes out is typically repaired within hours, not days.

Desired outcome: Keep some spare parts and maintain the network to an acceptable level!

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12:19 pm EST
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CenturyLink Customer Service

I have tried two times now to correct this billing error. I have been paying my bills on-time for years using my banks bill pay. No none ever contacted me like they say they would. So two times now I have had to be on the phone for over 20 mins. jumping through the hoops to have a payment investigation.

This last call connected me to a customer service rep in the Philippines, to a very patient woman named Ann. The only problem is these service centers you can hear all the chatter and conversations going on in their "battle" room. So Centurylink has to contract out their customer service to third world countries overseas?!

How sick we have become to allow such practices by these corporations. Do you think being a Republican or Democrat even matters in such regards? NO, this is out right corporate greed, and as a consumer you would think we could have a say!

How much longer will we allow ourselves to be hood winked?

Desired outcome: A month or two of free service would be a nice compliment to what I've had to go through and my wasted time, especially since I have been a loyal customer for 30+ years.

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Update by Robert E G
Dec 26, 2022 12:24 pm EST

If this is not resolved by the next billing cycle I plan to cancel my service with Centurylink!

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9:19 am EST
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CenturyLink Service Tech Did Not Show Up

I have been a Centurylink customer for years, too many evidently. My internet is out since December 22. I had a service appt scheduled yesterday between 8-5. Even received a text message confirmation. No show, no call, and now I cannot get another appt until 12/27. I guarantee I am going to have to threaten to get credit for those days. Customer service is horrible. They all have different lies they tell you, and one even guaranteed they would be there. Once fixed, I'm looking for another Internet provider. Worst company ever. Avoid them at all costs and save yourself a lot of grief.

Desired outcome: Refund since I am not getting service

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10:58 pm EST

CenturyLink Internet-worst service ever!

We have been Century Link customers for 16 years.We have constant connectivity issues.We have spent countless hours with CS trying to resolve the issues.They have come to check our modem-replacing it several times.Can’t watch stream at 2am-Takes 2 hours to watch a 40 min show due to buffering. We have called & been told it’s fine. Called STARLINK!

Desired outcome: Refund for 16 years of crap service

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12:02 pm EST

CenturyLink Billing

I am an 85 year old woman and made an online payment for my CenturyLink Internet bill. At the time I was very stressed and my husband wanted to go someplace so he was pushing me to hurry up. I wanted to pay my bills before 5:00 PM on a Thursday so it would pay the next day. If you pay on Fridays the payment doesn't go out until the following Monday. Instead of paying $49.00 somehow I paid $4,900.00. I have tried to get the $4,851.00 refunded from CenturyLink and they just don't care. They said it would take 30 to 45 days for them to refund me. Here we sit struggling trying to exist and I had to borrow so I wouldn't be charged bank fees for the other payments I made. Not to say buy groceries. CenturyLink just doesn't care about their customers it is a way Big Tech operates these days. No compassion, no respect and we're just an account number for them. Doesn't matter if we quit their service because they are so large one little old woman quitting isn't an impact on their bottom line so customers don't seem to be that important. Plus, I live in the country and there isn't another service in this area so I'm stuck. The Lords have spoken and it's just not important for us low level Serfs. Oh plus, of course, CenturyLink is earning interest on my money while I struggle.

Desired outcome: I would like a quick refund just so I can exist!

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1:09 pm EST
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CenturyLink Rural internet service

We are two days w/o internet. This morning, 12/15/22, I was told via text a tech would be here by noon. And then, at around 9am, another text said he had arrived (funny thing: I can see for a mile, and I couldn't spot his truck). It's now 12:15, and he's not here.

The text said I could track his location, but when I did just now, that ability had timed out, since it was "outside the appointment window." It took me 16 hours just to get scheduled. Via chat and info on CenturyLink.com, I was provided 3 telephone numbers to call, all of which were promised to be answering when I called between 4:30 and 5:30pm. None worked at that hour. I was connected with a text chat. It strung me out for six hours, replying to all inquiries with "... An agent will text you back as soon as possible."

After many tries of climbing their tall phone tree with numbers that didn't work after 3pm local time, I finally reached an agent via one of the numbers the next morning (yesterday). I noted my problems and the agent hung up on me. I climbed the five-minute tree yet again to reach a second agent. She managed to schedule today's visit, but not without trying to charge me $16 per month - on top of modem/router rental - to protect from future charges for fixing our internal wiring.

CenturyLink seems to do everything it can to avoid effective communication - and service.

UPDATE: The technician did arrive shortly after I wrote the above. He quickly concluded (as I had two days previously) that the router/modem I lease from CenturyLink had failed. He had a new one on the truck, and we're back running at close to our promised 15 mbps down,.75 up, which is about a third of what folks in the city with CenturyLink get for the same amount we pay.

Desired outcome: I want honest, efficient, real customer service communications from an alleged communication services company. I want them to communicate. And I want compensation for MY time they wasted.

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4:09 pm EST
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CenturyLink Residential internet customer service

Hello,

On November 12th the area where I live experienced an outage that lasted for five days. During that time period, I received the worst customer service. Today’s customer service wasn’t any better.

I woke up Saturday morning (11/12) to jump on my computer to do some schoolwork but couldn’t do so due to my internet not working. The router showed a red light for DSL and nothing else was green except the power. I did the standard unplugging the router and the phone line without success. Finally, I called the CenturyLink phone number hoping to speak with someone in repair. That call was also without success. Apparently, it is impossible to speak to a live human being on the phone outside office hours. Terrible customer service! I can’t go online to the website to communicate with anyone because I don’t have internet. I did the phone thing where I could text with someone who was obviously from India trying to resolve the issue. Since she couldn’t reboot the system or resolve the problem, she said she would set up an appointment for a technician to come out and work on the issue. She never asked me when a convenient time would be for me and apparently CenturyLink is inadequate with their scheduling to be able to narrow down a smaller window of time other than “someone will be out next Tuesday”. The ability to communicate with this person through phone chat was frustrating and non-productive. After we completed our chat, I drove to the store and discovered several CenturyLink trucks working in a construction zone approximately a block and a half from my house.

I waited out my lack of service all day on Sunday (11/13) because speaking with a representative was impossible according to CenturyLink standards. I did receive a text telling me that a technician was scheduled to come to my house on Tuesday (11/15) but I had no ability to text back to ask questions or get more information. Terrible customer service!

First thing Monday morning, when I was scheduled to start work (from home), I called CenturyLink to talk live on the phone with a person that could possibly help me. To my dismay, I ended up speaking with a gal from India with poor English listening and speaking skills. I told her what was going on and that a technician was supposed to be coming on Tuesday. I asked her to try to narrow down a more specific time frame because now that I don’t have internet, I must drive close to 100 miles round trip to my office to work from there. She told me she could not narrow down the time and I would just have to make myself available for when the tech gets there. I told her I wouldn’t be anywhere near the house because I must go to the office to work. After we went back and forth several times, she asked me when I would be available. I told her I would be at the office and had meetings all day and had meetings up until 4pm. She finally told me that she could put on the work ticket for the tech to come to my house after 4pm. I had to again explain to her that it takes me an hour and half to drive home so if I left my 3pm meeting early at 3:30pm I probably wouldn’t make it home until 5pm. She said she could send a tech out to my house after 5pm. Very frustrating conversation! Then I told her about seeing the CenturyLink trucks in the construction area close to my house. She put me on hold and said she would look into it. When she came back on the phone, she told me (in a snarky tone), “Ma’am, they have the right to be out there working and they are trying to do upgrades to the system so I can’t send them to your house to fix your problem. So, you will have to wait until Tuesday for the technician to come out.” I told her that I wasn’t asking for her to pull them away from the construction zone but wondered if they may have accidentally done something that is impacting my not having internet. She assured me that I was the only one impacted and it had nothing to do with their upgrade work. It was about an hour later I received a text on my phone saying there was an outage in my area. Huh, guess the construction zone did have something to do with the outage. Terrible customer service! While still on the phone with this gal, I requested several times to be able to speak with a supervisor and was refused. I also requested several times to be connected to someone in the U.S. and was refused. Eventually, she said she would have her supervisor call me back. I never received that call. Terrible customer service!

After being made aware of an outage in the area, I got a text cancelling a tech to come to my house. I was fine with that except there were NO updates sent out indicating a time frame on when the outage would be repaired so now, I’m left hanging on whether or not I will have to drive to the office on Tuesday as well. As it turned out, I had to drive to my office in Longmont on Monday, Tuesday, and Wednesday because the outage wasn’t completed until the evening of Wednesday (Nov 16th). I finally received a call from a tech on Tuesday afternoon telling me that he thinks the repairs will be done that evening. However, the repairs went into Wednesday, and I did not receive any updates until I called the tech back on Wednesday and he gave my number to his supervisor who eventually called me back later in the afternoon. Why isn’t it a standard to send out group text messages to the impacted area letting people know the updated situation and possible resolution time? Terrible customer service! The tech I had been speaking with did call me to let me know when the service was back up again and asked me if I was still having problems. He still needed to come over to reset my router and get the service up and running at my house due to the troubleshooting that had been done did not allow it to come up on its own.

It cost me $54.00 in gas money to have to drive to the office and back for 3 days. I missed several online classes for my college classes which impacted missed deadlines. When I must spend 2 ½ hours on the road every day traveling to and from work, I don’t have as much time to spend with my school obligations. Not having service for 5 days was quite unacceptable and not necessary had it been handled properly to begin with.

So, the service was restored, and December 2nd I receive my CenturyLink bill online for the full amount owed at $45.00. You have got to be kidding me! CenturyLink did not indicate any kind of credit for the time and inconvenience of not providing service. So, now I must call CenturyLink again only to be transferred twice before finally having to speak with India again. The man I spoke with initially offered me a $7.70 credit for the 5 days. I thought perhaps he was joking but he assured me that was what was owed to me. I told him I wanted to speak to a supervisor and was told that he is an expert, and the supervisor would do nothing more for me than what he has already offered. I made several demands to speak with a supervisor and to be connected to someone in the U.S. which was denied. Terrible customer service! He then said he spoke with a supervisor who approved offering me a $30 credit but was still refused speaking directly with a supervisor. Eventually, I was told the supervisor was on another line helping a customer and he would give me a call back. I heard that line already and wasn’t buying into it and told him so. I let him know if I didn’t hear back from a supervisor that I would continue to call in until I spoke with one. About an hour later, I received a call from a supervisor telling me he was giving me a credit of $30 and would take corrective action with his employees. I didn’t buy into that either.

I am contacting you at this point because the website indicates you are in the U.S., and I assume you listen to and understand English. Is it really the policy of CenturyLink for their customers to not have any availability to speak with a technician when there is a problem with their service? Is it also standard for all customer service to only be located “offshore” and not allow customers to speak with someone in the U.S. when a request is made? Do you have any residential customer service employees in the U.S.? Is it also standard practice for your customer service representatives to refuse access to their supervisor when the customer is requesting it? Do you have policies regarding outages where the company communicates with their customers keeping them aware of the problem and a time frame for getting it fixed? Is it really the best CenturyLink can do to set an entire day as the scheduled time for a technician to come to someone’s home instead of a 2 or even 4 hour time frame so your customer’s can manage their personal and work time accordingly? Terrible customer service! Does CenturyLink care at all about their customers or just care about making money and hoping their customers are too stupid to notice how poorly they are being handled by the CenturyLink employees?

I am aware that outages can happen, and repairs need to be done. My complaints lie with how the outage was handled before, during, and after. I believe CenturyLink should reimburse me for my gas usage ($54) at minimum for the 3 days I had to drive into the office when I typically work from home. I will be generous and not bring up how much of my precious time was wasted by your poor standards. I have had problems with CenturyLink in the past with having difficulty “getting it right” when initially setting up my service at a new location. But usually, once it is set up the service was decent enough. This last incident has pushed my patience and understanding to a point where I think it is time for me to look for another provider. Whoever they may be, may not be perfect. But perhaps their customer service and company policies will be more geared toward taking care of their loyal customers without attitude and disregard.

Desired outcome: Credit the full amount for the gasoline used to travel to/from the office and a formal apology from CenturyLink management for the poor customer service and inconvenience caused due to negligent and inattentive employees.

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11:34 am EST
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CenturyLink Complaint

I have phone service, internet and computer service through Century Link. I've called several times with the same issue and was told the problem was fixed. I didn't realize the problem was never fixed until Hurricane Ian. I had a scheduled service call for today and was told problem was fixed. It wasn't.

All my services are working. I have one issue, that is, I have a corded phone which I was told it would work with a power outage. It does not. I plugged it into the phone jack and it still doesn't work even with the power working. All what I want is for the phone jack to work with or without power like I was told. I've been on the phone for over an hour on 12/05/22 waiting for someone to schedule a tech to come out and fix the phone jacks. I have spoken to Six people within an hour and still no results. They told me there are outages throughout the state and they need to be fixed. Call back tomorrow. I don't feel that I should have to wait this long for my issue to be fixed and have to keep explaining my issue when they don't seem to understand. It would be easier it you got a real person to help when you call and not be transfered several times and have to keep explaining the same thing over and over. Please help to resolve my issue.

Thanks,

C.C.

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10:32 am EST
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CenturyLink Business practices

Centurylink Fraud, December, 2022

In April, 2022, because we were relocating from Las Vegas, Nevada to Florida, we cancelled our Centurylink account using their online system. When we arrived in Florida, we mailed back their modem according to their return procedure. We did not receive any emails notifying us that our account was to be charged, so we did not check our accounts for their charges. Perhaps two months ago, we called in response to the first email we received from Centurylink. We were informed that our account was closed and would therefore not be charged. Two days ago, we received a second notification from Centurylink. We checked our account and realized that Centurylink had been withdrawing payments for services not received since April 2022. $478.72. We called to request that the overcharges be refunded and were told that there was not record of any of the above actions and they could not refund the overcharges. We were told they would cancel our account and refund one month’s fee.

They claim they have emailed us notification of account withdrawals each month. In the last eight months that have notificed us twice. On both occasions we have called to address the problem. They have no record of our calls. They claim they have no record of our cancellation. They claim they have no record of receiving the modem (and yet they have not contacted us to request its return).

Do not use Centurylink. Their systems are either grossly faulty or fraudulent. Do not use Centurylink’s online services. If you do use their services, speak to a person and obtain a confirmation number for your call and under no circumstances use their automatic payment system.

Desired outcome: Refund of fraudulent charfges

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4:52 pm EST

CenturyLink Email Customer Service

After "upgrading" their email sytem, on 11-15-22 I was unable to access my email account after using the same address for 8+ years. I the two weeks after I submitted 4 support forms, have had 5 chats and numerous phone calls resulting in being transferred around to inept and clueless reps claiming "that's not their department", I have seen no results, only promises to be contacted by a tech which has yet to happen. And now they claim the info I gave them to verify my account is incorrect, but they certainly have no problem verifying my identity when I pay my bill online every month. Gee, funny how that works. But why worry about fixing the problem if the money's coming in, right? CenturyLink doesn't just have poor customer service, they have NO customer service and being a customer oriented business, they obviously don't understand if they have no customers, they have no business. Tough concept, huh?

Desired outcome: Fix the damn email problem so I can access my email!

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2:59 pm EST
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CenturyLink Email

Since you changed or updated your email system I have not been able to clear the trash items in the trash folder. I have called many times to your customer service and spoken to your rep and been told your company is working on it.

Why is this taken so long to fix your system?

I have also sent a previous email to you and have had no response.

Please contact me.

Thank you.

Desired outcome: Please call me.[protected]

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2:01 pm EST
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CenturyLink email page unusable mostly

The new email page from centurylink is horrible, can't get to the folders, used to be able to scroll thru email with touch screen now no, images are not coming up in emails today, sometimes no content in emails. These are all new due to the idiocy who allowed such a non user friendly email service (not) to be released. The "classic" page was wonderful, now doesn't exist. Have filed many complaints, tickets, and nothing has been done not even communication lately. Seriously considering canceling due to all this

Sincerely Larry

Desired outcome: give back the old email page or at least make the lousy current page usable which it is not

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1:35 pm EST
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CenturyLink Internet

I have had Century Link internet for 6 year with a lifetime price with no contract no mention of any additional fees or contract in the future. I purchased the equipment I needed rather than rent month to month. As of Monday morning 6am (11/14/2022) I had no internet service. When I called to check on the trouble I was told there was an outage in my area & it would be remedied by 4pm the same day. I received a text message Monday at 1:28 pm that service would be restored Thursday (11/17/2022). I still had no internet (11/17/2022) so I called again to find out why. I was told that I didn't have an account. When Jason (Century Link representative [protected] — direct line) finally found my account I was informed my service was disconnected because my service needed an upgrade to the tune of $100.00 at my expense. I was left with no internet, no access to my computer, no TV & no phone service for 5 days. I am 71 years old & live 10 miles out of Los Lunas, NM. I chose not to use their service any longer & was told that there would be $150.00 cancellation fee. I don't understand why there would be a cancellation fee if I have no contract. When I refused the cancellation fee I was told that I would still be charged monthly with no service provided. I did not cancel my service, Century Link disconnected it. That is a breach of contract on their part. I was forced to purchase a different server in order to have the necessary communication with the outside world as my husband & I have numerous medical problems. In my opinion this is extortion.

Desired outcome: End service 11/13/2022 with no further charges.

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2:47 pm EST
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CenturyLink Service and resolution for internet/email

REF: UNRESOLVED ISSUE: CASE [protected] [ REF:_00D412HUZ0._5004N1AQRS5:REF ]

Still hasn't been resolved and now I'm not getting any help or contact. Sad thing is that since my emails are not getting through to me or recipients, I don't know if CenturyLink is doing anything. Haven't heard from Martha since last week. Now my security cameras can't get a decent signal. I had to cancel my upgrade technician for tomorrow because of a short notice radiation appt and they said the reschedule date is 6 Dec. I'll be looking for a refund for the entire month since my service still is broken and not resolved since you migrated platforms. Here's the last email I sent her with no response:

I'm not sure what to do at this point - not getting emails is a big issue for medical appts and needs — we did not get an email that National Jewish sent for my husband's link to his appt. Fortunately we called the hospital and they resent the zoom link to my CenturyLink and gmail account and waited to make sure we had it; I now have the info for his appt. But I can't, no should I have to continue to do that. I don't even know what emails I'm not getting or don't get to recipients unless some tells me or I don't get a response. It's been over 3 weeks and still issues. I was supposed to have my CenturyLink upgraded this Thursday but had to cancel because of last minute medical for radiation appt. Now it won't be until 6 Dec. I'm paying for a service I'm not getting and I either need to get it fixed or figure out an alternative. On my [protected]@q.com I've lost critical dog rescue information and while it's not important to CenturyLink, rescuing and saving their lives is critical to us. If I can't rely of CenturyLink's service, then I'll need to find a service that I can rely on. It shouldn't take this long to fix the issue — and more importantly migrating to a new platform without back up seems like a terrible risk and huge impact to customers. The impact to the rescue is significant, especially when communications are all done electronically. I don't know why a technician can't come and figure out the issues - or someone can't talk to me to work through this. I'm happy to give remote access. I appreciate your sticking with me on this, but I can't continue to push this can down the road. What's the next step? In the mean time, is there a way to export/import my emails to my gmail account so the damage and impact doesn't get worse?

I've been with what is now CenturyLink since 1992 — if I can't get his resolved, my only option is to change to Xfinity or some other service. In the mean time, I guess I will start looking for another service pending CenturyLink's response and help. I'm certainly not going to settle for the poor service and capability I'm getting.

Desired outcome: I would like my internet/email fixed. Someone please help.

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10:26 pm EST
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CenturyLink Telephone Voice Service

Our telephone voice service is completely substandard, and CenturyLink has failed to repair the phone service. This service goes out several times a year, or it is so noisy phone calls cannot be made. Our phone service is still out after several weeks, and the service tech has not made a single appointment. We are paying a monthly payment for a service that is substandard. My mother is an elderly woman who has her life alert attached to the phone, and her phone doesn't work. have also filed a complaint with the FCC.

Desired outcome: Repair phone service and discount or pro rate out phone bill

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3:51 pm EDT
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CenturyLink Email services

Centurylink bought out quest communications approximately a decade ago. I then became a customer of centurylink for years as my telephone and internet after the takeover. According to FCC the company that buys out needs to continue to provide same email service.

I had no issue for years until centurylink sent me a notice : "Welcome to your NEW CenturyLink email service. Upon that occasion I no longer could send out email messages, only receive them.

Like most companies they only provide " email support " which ultimately means NO SUPPORT. After sending numerous emails--no communications from a supposedly communications company. Shock Shock!

I even hired a computer expert and he stated that the problem is with the certificate that no longer matches because of the changes made at centurylink.This is the message I get when trying to send out emails:

Sending of the message failed.

Unable to communicate securely with peer: requested domain name does not match the server’s certificate.

The configuration related to smtp.q.com must be corrected.

This problem has been three weeks so far...and counting...

I will file a complaint with FCC if this continues. My assumption is that CenturyLink got tired of complying with the law and old former customers so they created a computer snafu in hopes that the older former customers will seek another email service and leave them off the hook for their communications responsibilities.

Desired outcome: I would love to see a communications company actually communicate and also provide me the correct information needed to address the certificate problem.

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11:43 am EDT
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CenturyLink Driving by Technician of Truck 2053229

Incident 8:55 Am November 2nd.

Driver of truck 2053229 was passing drivers on the shoulder of residential road Randolph Avenue and driving well above the speed limit. In addition, almost hitting my vehicle when swerving to avoid a parked car and coming into my lane without slowing down or regard for me. Driver almost hit two pedestrians of College of St Kate's while they were waiting to cross.

Desired outcome: I would like the issue addressed with the driver of truck 2053229 and a solution to ensure this does not happen again.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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