Menu
CenturyLink Customer Service Phone, Email, Contacts

CenturyLink
reviews & complaints

www.centurylink.com
www.centurylink.com

Learn how the rating is calculated

2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for CenturyLink has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CenturyLink. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CenturyLink reviews & complaints 768

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest CenturyLink reviews & complaints

ComplaintsBoard
C
4:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink debited my card hundreds of dollars an

CenturyLink (after I had paid my bill) charged my debit card, which my social security check is on hundreds of dollars. I called them everyday and they assurred me they would take care of it and debit it back. After three days of talking to them, and they all were dishonest I finally got someone on chat, a girl 20698 is her number, told me that it would be on my card by thelatest on the 25th. it was not back on my card. I am dead broke because of them. They consistently lied to me. Today in St. Paul I got a very rude man who said he was a "supervisor" with this outfit and that it takes 30 days to get things debited back to my account. Every single person there has been dishonest. If you really need to get ahold of them, call the number that says you want new or additional service and then its easy to get a live person to talk to. I am going to every website I can and posting about this outfit...remember...if they owe you money they will tell you what you want to hear and then not follow through with anything. This "Robert" whom i spoke to, when I told him i desperately needed my money back as I had to buy antiobiotics for my husband before his cancer surgery (his ear is being removed from melanoma) he told me "well, we all live payday to payday". This man should be sent away somewhere - he was absolutely rude, hateful and I was actually nice to the man. just asked him to be honest and don't EVER EVER give these people a credit or debit card because you will eventually get it. I have talked to many other people and the same thing has happened - it took months. Now I have to file a dispute because they cannot even tell me why they debited my card these hundred of dollars. The service is not that great, you can only get ahold of someone easily if you want to order new service. If you go on chat, and its a problem all of a sudden they accidentally end the chat and blame it on YOUR computer. consumers BEWARE of CENTURYLINK. I am an honest person, and am telling you the truth about these people. They have serious problems, and never never give them a credit or d ebit card or you will find yourself sorry eventually. they are actually hoping i will give up and that they will be able to keep my money but I am going after them everyday until i get it. My name is Carol Furness White, not afraid to give it out. If anyone in St Paul knows who "your supervisor Robert" is, you need to get rid of that rude awful, HATEFUL man. He has problems.

Read full review of CenturyLink
View 0 more photos
Hide full review
ComplaintsBoard
M
1:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink fraudulent service

I am writing to notify Corporate Offices of my complete dissatisfaction with Century Link services. If another provider were available in my location, I would switch in a heart-beat. Unfortunately, Century Link is the only available provider in my zip code so I am trapped.

In September, I signed up for a bundled service of Internet and phone with DIRECTTV for $79.94 total. All three services for $79.94! This quote included the Entertainment package with DIRECTTV, CenturyLink high speed 7 mbps internet, & CenturyLink Unlimited Nationwide Long Distance with Unlimited calling features. I have never received a statement at the quoted rate.

My initial bundled statement charged $86.57 for internet and home phone alone! The DIRECTTV cost was exactly as was quoted to me. I contacted CenturyLink on 11/12; spoke with Rod of the loyalty department who stated the only way to reduce my charges was to reduce my service. He offered basic home phone service, local calls only, with caller id as the only feature for $24.73. He also offered high-speed internet at $14.99/month for 1-year. I appreciated his intent yet it is misleading that CenturyLink quoted services and rates which they could not deliver nor would provide credit for amounts over their fraudulent quote.

I did not receive a statement for November yet did receive a past due notice with charges of $93.30 for internet and home phone with a total of $132.67 due! That is $52.73 over the amount I was quoted for all three services! Not having received a statement, I knew this would likely incur late fees which I intended to contact CenturyLink for credit. However, as I was traveling to regional conferences, I discover on 12/20 that all of my services were disconnected due to non-payment because I cannot contact my child, who is at home with a sitter, at all! I arrived home late 12/21, checked my bank account online from a friends house, where I verified the payment had been received and processed by CenturyLink on 12/21/12 yet my services were still disconnected. I called CenturyLink on 12/22, yet customer service is closed on Saturday. I called DIRECTTV on 12/22. Since services were bundled, DIRECTTV could not do anything to at least restore the television. Holiday guests begin arriving… I have no phone, no internet, and no television! I called CenturyLink on 12/24, while I applaud CenturyLink for providing their employees with Christmas Eve day as a holiday, I am now completely lividly pissed knowing that we can’t track Santa Claus, we can’t watch traditional parades and games… because TV service has been cut off! We can’t make long-distance phone calls to friends and family on the one day we most likely would use long-distance… because phone service has been cut off! We can’t face-time, Skype, or stream movies… because internet service has been cut off! And my payment was processed on 12/21! There is absolutely no excuse, or apology for the “inconvenience” of this gross malfunctions within CenturyLink and complete inconsideration to a “customer”.

I spoke with Cindy on 12/26, after my service is magically restored; who verified my payment had been processed on 12/21. She “offered” to reduce my charges by also reducing my services… the unlimited long distance was reduced immediately to basic home phone service, local calls only. She could not reduce the high-speed internet to $14.99/month yet could “offer” it at 50%. At this point, her rudeness led me to believe that she likely could reduce the high-speed internet rate yet was unwilling to do so. If that is not the case, this provides more proof that CenturyLink lies to their customers by consistently providing service quotes that they cannot deliver. I told Cindy I wanted credit for 5 days of no services. She placed me on hold to “verify with technical that I did not have any services for 5 days”. Even though periodically she checked in with me, I waited on hold for over an hour before becoming so frustrated that I disconnect the call. Immediately, I logged onto the internet to locate another provider, only to discover I am stuck with CenturyLink.

My next statement reflects charges of $172.43 of which $93.45 are internet and home phone! I have to contact DIRECTTV to dispute their charges, which while corrected, I will not receive credit until the next billing cycle. I also have to contact CenturyLink on 1/10 I spoke with Linda, who also could not adjust the charges until the next billing cycle, yet surprisingly could issue a credit of $35.49 immediately, without placing me on hold for over an hour, without contacting technical to verify, for 5 days of no service. $25.00 of that credit is from DIRECTTV. CenturyLink would only give credit for $10.49 which seems more insult to injury as CenturyLink was the cause of all my holiday frustration.

So, I have disconnected the bundle between CenturyLink and DIRECTTV. While I may lose $10 credit for bundled services, at least I will not lose all my services due to the incompetence of CenturyLink. I have been forced to reduce my home phone service so now we cannot call any mobile numbers from home as Montana has only one area code and cell numbers are not geographically assigned so are considered “long-distance”. And still, CenturyLink cannot provide their quoted rate of $14.99 for high-speed internet, which is also posted on the CenturyLink website. While I may be stuck because of my location, I intend to spread my complaints far & wide & never, ever promote CenturyLink as a provider for any service particularly because CenturyLink can’t or won’t “work hard to make services more accessible, more affordable, and less complicated”.

Read full review of CenturyLink and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tyss
, US
Jun 03, 2016 8:37 am EDT

My wife and I moved back to NM from Wyoming in March of this year. I decided to give Century Link a try for internet service. We got the modem in the mail and got it hooked up. Service was very sporadic, and it got worse by the hour. In a matter of a day the internet was going down several times a minute. I called them to cancel service and I got a return authorization for the modem. In total, we had service with them for three days. We soon got a bill for 30 something dollars which we did not pay. They supposedly have a 30 day money back guarantee if you are not happy with their service. In addition to that every state has a "changed my mind" period after you sign a contract, where you can negate the deal. Yesterday I got a letter from a collection agency, on behalf of Century Link, stating that we owe 137.00. Needless to say, that one is not getting paid. This is not our first dealing with Century Link, but they do keep getting worse. It used to just be fair to marginal service, now it's bad service and fraudulent billing too. Hope that this helps someone else who is thinking of going with them.

ComplaintsBoard
R
9:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink Harassing, profane telemarketers

I keep getting phone calls about getting some sort of hardship car buying help. They call numerous times throughout the day, more than any telemarketer is allowed. I told the person on the other line that I want you to take me off your list. Every time they call I keep telling them. "that I don't need another car." So, the next day I get more phone calls from them, my expecting wife answers the call, and they began harassing her about take the number off their list, after that they told her, F*** You, and that I will not." I got on the, "Do Not Call Registry", and put their number on it. When they called today, I put them on the their list, all I got was, How the F***, could you do that, and more colorful words and phrases, and they hung up. And tonight they called again and the same situation all over again.

Read full review of CenturyLink and 2 comments
Hide full review
2 comments
Add a comment
D
D
Diva 007
East Cleveland, US
Jun 21, 2012 9:50 am EDT

I have told these people to stop calling my cell phone and they still call me everyday 10-15 times a day I told them to stop and they still do it what can I do to solve this issue. thanks jromelo1124@aol.com

E
E
el again
South Elgin, US
Nov 12, 2013 5:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We've been getting these calls at least once a week. IF I try to call back, it's a hum like a fax machine. If these idiots have something important to say JUST LEAVE A MESSAGE! We're on the DNC & UNLISTED but they find us & it's frustrating!

ComplaintsBoard
S
9:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink tv constantly freezing up.

I have been with Century Link for over 2 years, providing me with phone and internet services. About 35 days ago I switch my TV service also to Century Link from DISH Network. Occasionally we have have rains in Florida and with dish you will lose your Satellite reception during the heavy down pour sometimes. At the moment I am very unhappy with the service, I am sick and tired of calling customer service only to hear that everything seems find on there end, after they run their test on my systems. Today, 5Jan 2013 I call again about my TV Freezing up while watching TV one, kids are upset asking me whats wrong with the TV. I was told today that my Modem should be plug directly into the wall and not into a power surge protector, this is reason giving to me causing the TV to freeze up, "Really". Not enough power is getting to the modem. LOL.. I insisted that a technician come by and look in to this matter, this will be their last chance to fix this problem. I will be more than happy to go back to Dish Network after this experience. Rented a movie on on demand.. movie freeze up, no sound, I had to go to Red Box and rent the same movie, of course it was family movie night.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink extortion, lies, false advertising

Moving into an apartment for college, I called Centurylink - one of only two providers to my complex - to see what kind of deals I could get on tv-internet packages. I settled on them because they offered me a "student discount package" with 10mbps internet and DirectTV for an extraordinarily low monthly rate, no installation charges, first time fee waivers etc etc I was even offered a $50 AmEx gift card in my name for being so awesome I guess. And all of this with NO CONTRACT?!?!?! Yes indeed, if I signed up now. So of course I signed up.

Installation day comes, DirectTV says your apartment doesn't face our satellite sorry get TV elsewhere. OK...no big deal but they could have asked me if I faced north/south east/west first right? Internet guy comes to install, has no clue what he is doing. Takes all day and when I am finally up and running I am getting less than 1mbps off and on. I let it go for a few months because I am busy with school and it isn't a big issue. Besides, I didn't sign a contract so I can cancel whenever I want right?

Finally, 2 months after installation I've had it, I can't even run a google search my service is so bad. I call and try to cancel because I can get faster speeds from my current cable company cheaper anyway. I am informed I am under contract. What? After talking to MANY representatives with all levels of knowledge about the company I am told that any special price I got was because it was a yearly contract and I had "signed" it by clicking "I Agree" on some legal mumbo jumbo I was supposed to read when I signed up for an online Century Link account on activation day (while the useless installation technician was breathing down my neck saying click here here and here so I can go home). Ok but I was told specifically it would be month-to-month billing. I wrote down everything that I was told during the phone conversation I had with the salesperson and I still have the notes. Unfortunately they say there is no way to "prove" this is what I was told over a phone conversation (which is true I suppose, if it was unrecorded) and the only way to dispute it is to pay a $200 cancellation fee and then contact the "escalation" office where they may be able to find a recording of the conversation and prove me right. IF I am right I MAY get my $200 back. Of course, that sounds like a complete waste of $200 I may never see again.

So I get someone to come fix my internet so I at least get what I pay for, which is, by the way $10 or so higher than I was quoted even after all the fees I was made aware of. When the guy comes to repair my internet as soon as he walks in the door he says "Well I found some issues 'down the road' that may have been slowing you down." What does that even mean? He couldn't explain it to me. Sounds extraordinarily fishy. Whatever he "found" it must have worked because I thankfully get 9.5-9.8mbps on a regular basis now. After asking around after the incident, however, I've heard other people in my area have been given the same runaround by this company being told they are getting a great deal, no strings attached, and then been saddled with huge cancellation fees when they are unsatisfied with their service and are charged more than they expected.

By the way, no I never did get that gift card. I wonder what their escalation office would say about that.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink telephone call requesting ssn

Man calls me and when I answer he hangs up. I called right back.
First he denied even calling me; said I have his number on my caller id.
Then, keeps asking me for my ssn, stating he has a deal for me.
I continued to refuse. He then says that he does not need the full ssn, just the last four digits.
In a feeble attempt to make me trust him, he spits out numbers and tells me that he just gave me his social security number.
I stated, "I don't feel comfortable with this conversation and I am terminating the phone call."
I hung up.
C r e e p y! W e I r d!

Read full review of CenturyLink
Hide full review
ComplaintsBoard
C
11:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink refuses to establish service

I recently just moved to my new address and have been trying to establish service here with Centurylink for almost a month but keep getting told I am denied service. The excuse is something about exhausted network. My next door neighbor gets service with them 3 days ago and I call to complain about why is it I am denied service, and that is when the lady on the phone tells me no problem we can give you service. I was excited because after a month of fighting it appeared that I would be allowed service so I had everything setup over the phone, had a modem overnight shipped to my house, and expected service to be established on December 7, 2012. On December 6, 2012 at 8am in the morning I get a phone call that went to voice mail and it stated were sorry but we are not going to be hooking up your service tomorrow as planned our network is exhausted. I called them to explain to them how wrong it is to set up someone's service only to tell them a day later that they can't and the people on the phone were really rude and you could tell they had no interest and half the time wasn't even listening to the phone.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
G
8:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CenturyLink has left an official reply on this complaint.

CenturyLink billing mistakes

I recently signed up with CenturyLink / DirectTV for a three-year bundled package: TV, Phone, and Internet. My monthly bill was supposed to total approx. $99.94.The sales rep said I would receive a confirmation email, detailing the billing. Never happened.

My first month’s bill was @ $165. I knew that some one-time installation charges would appear on the first month’s bill and wasn’t concerned. But my next bill was for $217.32!

I contacted Customer Service. The initial review suggested that the only error was a $45 overcharge for the HBO package. I kept asking for more details. After @ 90 minutes on the phone with two pleasant service reps, my monthly rate had dropped to $126, including taxes.

The primary cost savings resulted from a sharp correction in the DirectTV rate from $121.49 before taxes to approx. $51 before taxes. We were also being charged $45/month for HBO, etc., instead of the three month promotional rate of $0. Someone flagged the wrong item on the work order…multiple times.

I was told that the complexity of the transaction creates all sorts of billing and communication coordination issues between CenturyLink and DirectTV. As a result several months are normally required for the respective service providers to get the correct values entered in our personal billing spreadsheet. I see this as a training issue and a failure to focus on customer service at the outset of the transaction.

And it turns out, the sales and customer service reps are often unaware of whether amounts they quote include taxes or not. On the sales side, the reps are apparently constrained from discussing the impact of taxes on the bill, if only because tax rates vary so greatly from state to state.

The service reps were helpful and responsive. Nonetheless, I wasted far too much of my own valuable time working with them. This just shouldn’t happen.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink illegal actions

received a call from global crossing stating If i don't pay them 300.00 now they will freeze my assets. and that I'm being sued by cash for u now. and the only way to resolve or put a stop to the freeze is to pay them. i haven't heard from cash for u now in a year. and I never got a piece of mail or phone call or e mail telling me I'm being sued. They said that i won't receive anything from cash for u now because they don't have to let me know anything. And that i would only have till 5:00 pm to do it.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
2:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink billing/customer service

I have been with Centurylink for about a year and a half now. I just have internet service with them to take some online classes. I have recently transferred my service to a new address and received a bill for $63.99; it says the monthly charge is $59.99. I called to get this corrected as my bill is supposed to be $27.50 a month. After being on the phone for an hours and 20 minutes and being transferred several times she tells me the discount did not transfer over but before she can change it back to what it was before I would need to pay a $25 deposit. When I ask why and if this will be refunded she didn't know. She talked to her manager and they said they THINK that it is because I have transferred services within the state 3 times. This didn't make since to me and I was not going to give them a deposit after I have been with them for over a year and they didn't even know what it was for. She spoke with someone else whom said it was because my SSN and date of birth wasn't on file. After I gave her that info she put me on hold again and then hung up on me. I thought she would call back since she asked for my # at the beginning of the call just in case we were disconnected and of course she did not. I called in to have them fix something THEY messed up and then they want to charge me unexplainable fees? What HORRIBLE customer service!

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink lied about payment plan

If I call to ask a question about my account and inform them that I'm having trouble paying my bill, guess what they do? They try to sell me more products and services even though I just told them that I'm already having a hard time paying what I owe. But they keep telling me that by buying more products and services I will save money. They talked me into buying a lap top from them. They told me that the lap top was going to be divided up into 6 monthly payments. But instead they charged me the full amount at the same time. So my bill was over $200. When I called to ask why the bill wasn't split up into 6 monthly payments they said that it's because they can't split it up into payments. Even though that's what the sale person told me they would do when I signed up. I"m tired of them trying to sell me stuff every time I call to pay my bill. It is so annoying. I only have $200 after paying my rent each month. I just sent an email to century link threatening to leave. I want to send the lap top back. And I want my phone and internet disconnected. And I want to buy a disposable cell phone from the store. That way I won't be obligated to pay a phone bill every month. With a disposable cell phone I can just add minutes if I want more minutes. But won't be obligated to pay a monthly bill if I don't want to.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink prism tv

I am not a complainer but Century Link lied to me as I did read other responses. I wanted to get the address that I would have to mail my modem back to. I am a very honest person and I am also one that will stay with a company for a very long time. A company has to go out of business before I consider other options so please read on by clicking this. I been with Time Warner Cable which went to Comcast where Comcast charged twice the price yes Comcast is great but very expensive worse then Century Link. I been to Dish Network then to Brighthouse which I loved first until equipment and they used to have the worse Customer Service worse then anyone and not fast either for Internet. From Brighthouse I went to ATT where Carl told me to try Vonage, Clear, and bundled Direct TV with ATT and its going to expire thank goodness my 2 year conract Oct 24 so I am going back to Brighthouse. I wanted Century Link Bundle with Prism and they said yes and they keep sending me all information but when I tried to do it online Direct TV came up and I am telling you Direct TV makes Century Link horrible. If you can get Prism stay with Century Link I go to Brighthouse.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
4:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CenturyLink has left an official reply on this complaint.

CenturyLink slow internet

I've had CenturyLink DSL (supposedly 1.5mbs) for two years. The speed has deteriorated to the point that, this morning, their own speedtest fails to complete. I started the CenturyLink speedtest over 20 minutes ago. In the meantime, the Speedtest.net finished, showing a speed of .21mbs (ping 353ps). And this is at 5:45am on Saturday morning--not a high traffic time, I would think. Even at those odd times when their speed averages about 1.4mbs, it periodically (sometimes every few minutes, sometimes up to 10 minutes) drops so low that my smartphone loses wifi connection. I'm locked in to a 5-year contract with CL, as I'm sure a lot of rural customers here are, so what motivation do they have to fix it?

Read full review of CenturyLink and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
anonymous_zgs
, US
Mar 05, 2013 9:29 pm EST

I want to know why CenturyLink speeds are 1.5 Mbps or less (much, much less in the evening) when there have been fiber optic cables all over the area I live in for decades. Why do we have to get our Internet over a twisted wire pair? What's up with that? There's a fiber optic cable 100 ft. from my house. CenturyLink should be called 19thCenturyLink.

ComplaintsBoard
D
2:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink incompetent service repair techs

I have voip phone and Internet with century-link. When it rains the phone has trouble ( missing data ) when you are talking and
sometimes you are disconnected. This is because there are to many crc errors building. Have been complaining to century link for months on end. They told me I needed a filter on the phone. I installed a filter on the phone line and I still had the same problem. Century-link tier 1 tech told me my phone line was too long to the modem. I then ordered a cat 6 cable and ran it from the interface box on the outside of the house through the wall directly to the modem. Still had problems with the phone and modem disconnecting when it rains. Again I called tier 1 tech and they told me my modem was bad. I got a century-link modern the same day and still had Internet problems and phone problems. I complained to a tier 1 tech again and he told me that he did not see any trouble on the line. They had told this story to me every time I had called before. I think they tell this story to everybody that calls in. I then talked to a tier 2 tech and he accessed my modern and said it had 4.2 billion HEC errors on the modem. He said this was way to many errors in a 8 day time period. Century-link sent out a service tech that had no clue how to fix this problem. He checked the dsl service line at the house back to their main office and told me it was just fine, I then called a tier 2 tech to see if the service tech was telling the truth and found out the information that had been down loaded into his meter and sent back to the main office showed there was a problem with the line. I asked the tier 2 tech and the service tech the same question again to make sure there was no misunderstanding and got the same answer. The service tech had 100% lied to me. He worked on the line for six hours and never got it fixed. I called again to a tier 2 service tech and had him check the modem for crc errors and he said there were to many building, the line still had a problem. He sent a another service tech for the next day and he worked on the line for 2 hours and said it was as good as it was going to get. I checked the ping times and some of them were running over 200ms and I told him there was still a problem on the line. He told me there was no problem and I did not know how to check for the problem but he refused to check for any problem and that he was done. I told him if he was done to get in his truck and leave. He refused to leave and continued to argue that there was no problem with the line. Again I had to tell him if he was done to get in his truck and leave. He then left and I called the repair service for century-link. The tier 1 tech had trouble hearing me because the connection was so bad. I asked him to check the modem for errors and he kept telling me the dsl line was fine. He said he was having a hard time hearing me that my cell phone must not have good service. He did not realize I was talking on the same line I was complaining about. HE THOUGHT IT WAS A CELL PHONE. I then was transferred to a tier 2 tech that checked my modern and said there was too many errors, there was still a problem with the line and wrote up another service call for the supervisor and the service tech. I waited all day long. Nobody ever showed up, nobody called. The same service tech falsified the record and said he had make contact with me and advised me that the line was good to the house. He closed out the ticket repair order as soon as he got to work. It was closed out at 8:01 am. EVERYTHING YOU READ ON THIS WEBSITE ABOUT CENTURY-LINK I BELIEVE IS 100% TRUE. NEVER USE THIS COMPANY FOR ANY SERVICES. IF YOU HAVE A PROBLEM THEY ARE TOO STUPID OR TO LAZY TO FIX IT. P.S. I WILL BE FILLING A COMPLAIN WITH THE PUBLIC SERVICE COMMISSION

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CenturyLink has left an official reply on this complaint.

CenturyLink poor service

I am in the military and have century link. I deployed and my family had to deal with the phone service cutting out for days and weeks at a time.

I get home and call to get it repaired. it is Friday so I have to wait until Monday for help. Monday comes and goes with no repairman. I call and am told he fixed it I am happy and the job is closed. I tell them no one even showed up. so they say we maybe able to get to you on Thursday. I express my displeasure and they give me Wednesday. well wednesday comes and at just after 4 the repairman calls me and says " dude I am tired so I am going to bail for today I will get to you tomorrow". and I express my dis pleasure and he hangs up. so I call their outsourced help lines, to my surprise they are no help. I ask to have my service disconnected since they don't want to repair it and they put me on hold for 40 minutes before they finally disconnect me. so I have found and office to go personally to and have my service disconnected. don't waste your time with century link.

Read full review of CenturyLink and 18 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
18 comments
Add a comment
L
L
lenko
, US
Jan 28, 2016 4:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Don't be surprised if you'll have another nightmare when you try to cancel your service. Reason I'm saying, I went through 15 mos of nightmare with Century Link. They kept jacking up their billing for phone and internet service they provided, in spite of the fact that it was originally a $64.95 a month charge, plus taxes and rental of the modem at $7.99 even though I make very few calls and only use the internet for just a few hours. After a year my bill was near a $110 and the only reason I found after perusing the bill carefully, is that the charges were being duplicated on the same bill and it kept repeating each month. To make long story short, after 15 months of nightmare, I called their customer service rep to cancel my services and this guy didn't even listen to me, but kept talking over me and offering more services! After 30 min of fighting with him, he finally agreed to cancel. But wait - it gets worse. After this conversation they disconnected my phone and internet, yet they kept billing me thereafter. I finally contacted my credit card company to block payment. In the end I decided to try Voice Over Internet Protocol (VOIP) which is very reasonable and unlimited. Very simple system and they don't charge for their adapter. WARNING! Stay away from Century Link no matter how the PRISM ads on TV are tempting. I would NEVER again use their services, even if it was the only company in the world.

G
G
gamorris
, US
Jan 13, 2016 9:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had an issue with Century Link on their billing and billing resolution process. Here is what happened:
On August 14 I called Century Link to see if there was any way I could get a faster internet speed than 10 mps. The sales person changed my service to a bonded pair service and increased my connection to 20 mps. At that time the sales person talked me into changing bundles and dropping Direct TV and go with Prism TV. The sales person at that time did not tell me that I needed to call Direct TV directly to cancel Direct TV service.
It took about two weeks for Century Link to install Prism TV because there was a cable issue to the house. During this time I still had Direct TV service. My thought was that they did not cancel Direct TV until they had Prism TV installed.
The next bill after the Prism TV was installed I had a charge on my bill for both Direct TV and Prism TV. I contacted the service representative who told me I had to contact Direct TV myself to cancel service. I asked to have Century Link to remove the Direct TV charge and they said they would take care of it.
On the next month’s bill it showed an unpaid remainder on my bill. I contacted Century Link and told them that in a prior call the service representative would take the amount off my bill. The service representative said that I had to contact Direct TV for issues with billing. I told them that this was not an issue with Direct TV but with Century Link. Unfortunately Century Link does not send a transcript of their IM chats so I have no record of the conversations. I asked the representative to discuss with their supervisor or I would cancel service. I did not hear anything back so I thought it was taken care of.
On or about 1/13/2016 my Prism TV was turned off because of the ‘back payment’. I called the service department and spoke to the representative who kept telling me to contact Direct TV. I again said that the issue was not with Direct TV. I asked to speak to his supervisor or the ‘escalation team’ but he refused to connect me and said there was nothing he could do.
Since I was sold both the Direct TV and the Prism TV as a bundle with Century Link there is a higher duty for Century Link to resolve issues. In the case of Direct TV I do not pay directly to them but rather I make my payments to Century Link. Billing issues belong to them in my opinion.
The issue was created by Century Link and their refusal to escalate the issue to management is unacceptable. I have internet from Century Link at several locations. Once I have my internet needs covered by another provider I will cancel all my service with Century Link. I would add that I have been a Century Link (or prior names) for about 40 years.

S
S
Shatup
, US
Dec 01, 2011 4:29 pm EST

It's all about money and not about people. Not about employees. Not about customers. It's all about gaining the $$$ at any cost.

P
P
Partiz
, US
Nov 10, 2011 6:36 pm EST

They suck. 3/4 of time you can't get on the internet or you have to wait and wait. How do you get a class action lawsuit going?

D
D
don't remember dammit
iouoiuo, US
Nov 01, 2011 4:03 am EDT

They just screwed me AGAIN! Not only has NO ONE been our here to upgrade my alleged 'complimentary bundle' to 10 megs, the addition of long distance, which was supposed to add EIGHT dollars to my bill has suddenly added over $30! I will be talking to the state attorney general TOMORROW! My bill should not have been more than $80, and I just received a bill for $140! I AM DONE!

S
S
smilingdave
Sulligent, US
Jul 24, 2011 9:28 pm EDT

I see not that Centurylink does not charge the same rates on their service. I pay $45.99 for 1.5 meg. I have seen on this site that some areas get 10 meg for 39.95. Bell South gives you 6 meg for $42.95. I know centurylink got Obama money to get and as many people on the net as possible. What about a class action law suit to get this problem fixed?

B
B
Bch2Mtns723
Santa Rosa Beach, US
Jun 06, 2011 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer (2 residences) for 10 years (prev Embarq, prev...) and have never had customer service as bad as I did today with Shawna in Billing- Just plain rude and has no business being a CSR. If this is what CenturyLink has brought with their aquisition of Embarq... I want none of it.

N
N
NOKIDDING
Front Royal, US
Apr 14, 2011 7:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Moved and canceled phone and DSL with CenturyLink Dec 2010. Despite numerous phone calls (res and supervisors) I am still receiving bills as of mid April 2011, and my account was sent to collection who threatened me and my family. We paid what we thought was the LAST bil. WRONG! BEWARE of scam... It is VERY, VERY difficult to actually cancel your CenturyLink service. They call it "ghost billing" I call it ROBBERY.

N
N
NoLink
, US
Dec 17, 2009 4:33 pm EST

Joey @ Centurylink got my telephone and internet back up asap ! resolved cust service issues and zeroed my bill so we can start over...thanks Joey ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

I have replied to Joey on my original complaint...thanks again CenturyLink...Joey for President ! ! ! !

If C-link is available in your area, use it/ and if you have a problem...call Joey ! ! ! ! Givem a try...

K
K
katkarsmom
Manhattan Beach, US
May 16, 2015 9:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It should not be more difficult to get a land line installed than it is to drive a new car off the lot. Yet CenturyLink has made it so. After a series of bungles on the part of CenturyLink, my aging and hard of hearing mother finally has a phone in her apartment, but it was a frustrating ordeal for me. What do elders without advocates do? From the first time I called, it was over two weeks before the line was connected. And I spent nearly an entire workday on LiveChat, telephone, and email communication with their representatives (who are unfailingly polite and upbeat but not empowered by their management to do anything but follow scripts that do not take into account logic when the company has bungled the order in the first place). It started with an order I placed on my mother's behalf when I was visiting her. We assumed the phone had been connected since I got a dial tone and was able to call out after the phone was connected. However, a day later (after I had returned to my home state) my brother attempted to call and was unable to reach my mother. I got online and discovered the number supposedly installed was not the number assigned during my LiveChat session, so my brother then tried the number on the confirmation email. It, too, did not work. My niece did more sleuthing and found a third number that appeared to be the real number. A day after that discovery, service was disconnected (I can only assume now that the number was leftover from the previous tenant and CenturyLink had not disconnected it). My niece was then out of town for a long weekend. Upon her return, I phoned CenturyLink and spoke to an agent who was unable to figure out what had happened. She then claimed their "computers were slow" and she would get back to me in 10 minutes. An hour later I had to leave for the rest of the day. Following that, I got back on LiveChat to have a record of the conversation. Digging further into my emails, I finally figured out the problem for them. The original person I talked to had not included my mother's apartment number (I gave it to her in black and white) on the order so the installation was changed to another city thus (I assume) the change in phone number. The new person found the original order in my mother's name and cancelled it. Then the real fun started.

Since my mother was in Washington and I was in California, it was not possible for the agent to confirm with my mother that it was okay to issue this in my mother's name. The agent could have done this by telephone with my mother but, of course, my mother had no telephone thanks to the ineptitude of CenturyLink. So the phone had to go in my name. I pointed out that my mother had obviously given her approval on the cancelled order but the agent stuck to the script (claiming she was in constant comment with her supervisor) and insisted that without my mother's approval it had to be in my name. I finally agreed to unlock my credit and mentioned I would use Experian. No yay or nay on this from the agent. I unlocked Experian and got back on the line. The agent told her credit people they could check. Lo and behold, CenturyLink only uses TransUninon. This would have been useful information and by now I was an hour late for an appointment. The agent agreed to put the order on hold and told me when she would be available via email the following day.

The next day I unlocked TransUnion (remember, this is costing ME $5 a pop every time I unlock) and emailed the information to the agent. She was not available until about 2 hours after the appointed hour because she was in a "meeting." Guess she did not check her calendar the previous day. It was finally set up. By this time CenturyLink had given away the number they had assigned originally. Icing on the cake for me. The number they assigned originally before they totally screwed this up was the number my family had for about 45 years in Washington. I asked for it on a whim, it was available, and it made moving my mother into assisted living a lot easier for me and my brother. So now CenturyLink has taken that away from me too.

This company fully deserves to be the most disliked company in America, and I hope to help them achieve that ranking.

ComplaintsBoard
D
4:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink act like T-Mobile service provider

Acts as Your T-Mobile service provider and your account needs attention.
We Dont have T-mobile.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink service

I have never in my life had such poor customer service as with Centurylink. If you decide to do business with them, GET IT IN WRITING, their business ethic is horrible.
In June of 2012 I had a Centurylink representative call to sell me on their new Prism TV. The rep stated that I could try their TV for FREE for 30 days and get a $100 Visa gift card just for trying it. I told him that I already had Dish Network and was under contract for at least a year. The rep again stated that I have nothing to lose by trying and as long as I canceled within the 30 days, I would not be billed and if I decided I liked it they may be able to work something out to pay my cancelation fee to Dish. He stated that they could come and just install the Prism on one TV so we can compare. I stated back “So, I can sign up for this trial and as long as I cancel within 30 days, I will not be billed and I will receive a $100 gift card?” the rep stated that I was correct. So I figured I would go for it and if I didn’t like it I did not lose anything but if I liked it they would work out getting rid of Dish and either way I got a $100 gift card. So I signed up. They came out the next week and installed the Prism on one of our TVs on June 11th.
Three weeks later during the week of June 25th I received my Centurylink bill and on it was an extra $75 for this Prism TV. I immediately called and asked why I got charged and the customer service rep stated that I am supposed to get charged for the service and then they will refund it if I do not like it and cancel within 30 days. SOOOOOOOOOOOOO that would mean that if I did like it then I would pay both Dish Network and Centurylink for the same service for one month…………………. That is a disincentive to continue on with them right there. THAT MAKES NO SENSE. Anyway I told them that was not what the sales rep told me and I specifically asked about being billed, and they assured me as long as I cancel within the 30 days there would be no charges. I told him to cancel the service immediately and I don’t want to have anything else to do with. The customer service rep canceled my service and he stated that it would be discontinued as of July 6th and I had 30 days to return the equip (they would send someone to put it in my house but not someone to pick it up). So it got canceled and I told him I would not pay it and he said it is fine, but it may up to 60 days to show a credit on my bill. I asked about the $100 gift card and he gave me a website to check the status and I did and it showed that it was on track just not mailed out yet. (NO MENTION THAT IF I CANCEL WITHIN 8 WEEKS THAT I WOULD NOT GET THE GIFT CARD).
Come July 6th, I am working from home and as I try to log in for work I realize I cannot….. Come to find out it is because I did not have any internet service. So again I called Centurylink and asked what NOW is going on with my internet, and a customer service rep informed me that because they did not have their equipment back that they cut off my internet……… I explained that the last guy stated that I had 30 days to bring it back and I asked how they could cut my internet even though I am paying for it. She said there was nothing she could do and until I returned the equipment that they would not turn on my internet. I of course asked to speak to someone else and she transferred me. By the end of the conversation it took me over two hours to get my internet turned back on. So I of course was livid but decided to move on.
Then on around July 15th I received my next bill. And not only did they not refund me all my money but they charged me more for some weird promotion. So again I called. And another customer service rep stated that they received the equipment after the billing cycle so they did not refund the rest of the money and some sort of computer glitch caused the overcharging of those other things…… And on top of that they had the nerve to charge me a $5.00 late penalty for not paying the Prism even though he stated that was fine to do. So anyway, she fixed it and removed the misc charges and late penalty. I asked again about the $100 gift card and she said I should receive it by the end of July.
So here we are on July 31st. I call Centurylink again to find out where the $100 gift card was since it was not the end of July and I have not seen it. The customer service rep stated that I would not be receiving this gift card because I canceled within 8weeks….. I let him know that was not what the sales rep sold me on and it was very clear that if I canceled within the 30days that I would receive this Visa gift card and I had asked several other reps up to this point that knew I had canceled and NO ONE said anything about this. I asked him to pull the tape so they can hear and I was informed that they do not keep them this long. To make another long story short, he said there was nothing he could do, and pass me up to his supervisor, who also said there was nothing he could do, who passed me to his supervisor, who said there was nothing she was going to do about it. I told her that I am seriously considering canceling all my services with Centurylink and she said that would be fine. So at this point I am in the market for new phone and internet service and the moment I find it I am canceling all ties with this company.
I DO NOT RECOMMEND doing business Centurylink, their customer service is AWFUL, and their business practices are very shady.

Read full review of CenturyLink and 2 comments
Hide full review
2 comments
Add a comment
S
S
shadybuzziness
, US
Feb 06, 2013 3:10 pm EST

Yes they r shady and sneaky I bet they had all kinds notes about you under your account

M
M
Melissacat
Albany, US
Oct 22, 2012 2:55 am EDT

I totally agree with you that Century Link is screwed up.
If I call to ask a question about my account and inform that I'm having trouble paying my bill, guess what they do? They try to sell me more products and services even though I just told them that I'm already having a hard time paying what I owe. But they keep telling me that by buying more products and services I will save money. They talked me into buying a lap top from them. They told me that the lap top was going to be divided up into 6 monthly payments. But instead they charged me the full amount at the same time. So my bill was over $200. When I called to ask why the bill wasn't split up into 6 monthly payments they said that it's because they can't split it up into payments. Even though that's what the sale person told me they would do when I signed up. I"m tired of them trying to sell me stuff every time I call to pay my bill. It is so annoying. I only have $200 after paying my rent each month. I just sent an email to century link threatening to leave. I want to send the lap top back. And I want my phone and internet disconnected. And I want to buy a disposable cell phone from the store. That way I won't be obligated to pay a phone bill every month. With a disposable cell phone I can just add minutes if I want more minutes. But won't be obligated to pay a monthly bill if I don't want to.

ComplaintsBoard
K
9:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink horrible product - rip off!!! stay away!!!

I started a contract with centurylink for $29.99 a month. I come to find out that the incompetent sales representative I spoke with over the phone got my name and address wrong. When I didn't have Internet on my expected date I call customer service to find out what went wrong, I am told that I have to resubmit my information and wait again for service! I should have known then to turn and run! I don't find out until my next bill that I am being charged $49.99 a month because when I had to resubmit my information it fell outside of the "special offer" time frame, although no fault of my own, I was being charged an extra $20.00. Nothing I can do about it because I am already confined to an ill conceived contract. Throughout my short lived 6 month stay with the company the Internet ran slow and didn't work half the time. I began full time school and only worked weekends so I decided that I no linger wanted to pay for horrible Internet service that I could get for free at school. When I went to cancel I was told that I would be charged $179 to terminate this nightmare of an experience. After explaining that my inability to work full time made it impossible to pay the final disconnect bill, I asked to be placed under some financial assistance to make payments on the final bill, I at least wanted to pay the bill... I was told no! I would be charged a ridiculous amount to cancel but they were not going to anything to help make sure their bill was paid in full, I would just going to have to be ok with being sent to collections. Their product is horrible, their customer service represenatives do not live up to the name and they have zero disregard for people! Centurylink is a joke, enter into a contract at your own risk... You are sure to regret your decision in NO time!

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink poor tv services

Prism TV is very poor. My TV kept having pixelation and constant freezing, and nobody know how to really fix it. I had been calling and calling and they kept telling that there is a programming error on their side but they cannot seem to fix it. The technician came to my house but still did not fix the problem. In the last 2 months, I spent more time on the phone with the technical support team than watching the television. I was going to cancel the services but I was told that there was a 1 year contract. Please do not get the Prism TV, they are not ready for the technological shift yet.
I've had Comcast and Direct TV prior to Prism, and I did not have this kind of problem.
If you want simpler life with the TV, do not get Prism.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink hidden fees, and company sales person lied about a fee that was hidden in paperwork

We decided to try centurylink for our internet provider, we asked directly to the salesman that if the internet didn't work with our system in our home, if we could cancel, and he said absolutely, with no fee. He lied directly to our face, we then called to let Centurylink know that we couldn't get their product to work, and never even activated our account. We asked where to send the equipment a week later we get a harassing phone call from Centurylink telling us they are sending us to collection for not paying their early cancellation fees (over $200 dollars worth!), which was apparently buried in the paperwork. To say I am appauled at this, is an understatement. We had no beef with this company their internet just didn't interface with our system, so it couldn't work, however now, I would never ever consider doing business with this company ever again or any of their sister companies for that matter. I will make sure to tell everyone I know and leave every possible internet complaint I can warning consumers of this behavior of stealing from people, and charging hidden fees for a product I never even used for one second. Quite frankly all this company cared about was getting an early cancellation fee, they never even tried to get their service to work for us, pathetic, and corporate greed is about all I can now think of when I think of Centurylink. To say I am disappointment in this brash behavior is understatement, and I feel like sick to my stomach that I just paid over $200 dollars for something I never had because a salesman lied to me, and they buried a cancellation policy in their paperwork that no one can see. Its no wonder I am forced to stay with comcast, since Centurylink doesn't care about making their product work, they just care about making money from cancellation fees and threats of sending people to collection who won't pay it for a service they were never given. Hopefully someday a class action lawsuit will find its way to Centurylink for this type of behavior. Shame on you Centurylink for stealing from me!

We decided to try centurylink for our internet provider, we asked directly to the salesman that if the internet didn't work with our system in our home, if we could cancel, and he said absolutely, with no fee. He lied directly to our face, we then called to let Centurylink know that we couldn't get it to work, and never even activated our account. We asked where to send the equipment a week later we get a harassing phone call from Centurylink telling us they are sending us to collection for not paying their early cancellation fees, which was apparently buried in the paperwork. To say I am appauled at this, is an understatement. We had no beef with this company their internet just didn't interface with our system, so it couldn't work, however now, I would never ever consider doing business with this company ever again or any of their sister companies for that matter. I will make sure to tell everyone I know and leave every possible internet complaint I can warning consumers of this behavior of stealing from people. Quite frankly all this company cared about was getting an early cancellation fee, they never even tried to get their service to work for us, pathetic, and corporate greed is about all I can now think of when I think of Centurylink.

Read full review of CenturyLink
Hide full review

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CenturyLink?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. Initial CenturyLink complaints should be directed to their team directly. You can find contact details for CenturyLink above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CenturyLink. Discuss the issues you have had with CenturyLink and work with their customer service team to find a resolution.