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unreliable dsl and negligent customer service
Where to begin? The two weeks my DSL has run at speeds less than 0.90 bps or the bull concerning fixing the issue? We pay for 10 meg and can only get it in the wee hours of the morning when the broadband isn't overloaded. The service guy stated Century link has over sold and cannot handle the customer load. Well, at least one honest person works for century...
Read full review of CenturyLink and 14 commentsworst company I ever dealt with
Century Link has the most incompetent employees and unethical practices I've ever experienced in my 55 years of life.
I called and asked about their triple bundle. I was quoted a certain amount for it after explaining that I was trying to stay under what I was paying for the same services with Time Warner. The salesman had told me they would be way under Time Warner's price. I told him I would sleep on it and to call me back the next day. He told me what time he would call and, of course, he didn't call at that time. I asked him multiple questions, including asking if I could watch Direct TV live from my computer because that is what I was doing with Time Warner. He said I could. He also told me my Direct TV bill would only go up $15 the second year and that it wouldn't go higher than that as long as I was a customer of Direct TV. I asked what the price difference would be if I only took broadband and not phone and he quoted me a lower price. I decided to go with the triple and he quoted me a higher price. After reading off of my notes about the price he actually quoted, he came back down a little so I told him to port my telephone number. Direct TV came a few days later and installed. He was wrong about the locked in price after the $15 increase. Why am I not surprised. I was still considering not getting the phone, so I called Century Link and I was told that just broadband would be more expensive but that he hadn't even arranged for porting the number. They also told me that no, you couldn't watch tv through your computer. I ended up going out and buying a tv for my bedroom because of that. The salesman had also told me the price lock was good for 5 years but there was no early termination fee. Every time I called Century Link I was told there would be, and then they would look further and say, no there wasn't. Very poorly trained employees. A supervisor did tell me they would expedite porting of the number for my inconvenience and when I followed up, I was told everything would be in place Thursday, Oct. 28, so I made an appt. (and canceled my other plans for the day). Wednesday, Oct. 27, I got a call from a tech saying broadband wasn't available in my area! I was furious by this point and spoke to a supervisor, who said she would make phone calls and see if she could make it happen. I told her she had to call me by day's end because otherwise my phone number would be ported and I wasn't about to change from Time Warner without a bundled price. In the meantime I called their corporate office and made a formal complaint. I explained that a supervisor was looking into making it happen but the person I spoke to at corporate said she would also look into it and get back to me that afternoon. I heard from the first supervisor who told me it couldn't be done, so I canceled everything but Direct TV (which was all ready installed). I called Time Warner who was willing to unbundle and then rebundle with just internet and digital phone. The next day I got a call from corporate telling me she could get broadband to me! I told her it was too late.
I could have gotten a better deal going right to Direct TV but it's too late now. I called to speak with another supervisor today (October 30) and he gave me the circle jerk about the whole thing, telling me I didn't give them enough time to investigate getting broadband here, which is a lie. He said it wasn't in the notes that I had gotten a call telling me it couldn't be done and said he was "sorry if you feel that way". Not sorry for all the lies and inconveniences, but sorry if I felt that way. I will never deal with Century Link ever again. I plan to report to BBB and am considering going to a lawyer to discuss a class action suit, as they essentially broke my contract that the salesman originally promised. It's time that companies stopped treating their customers with such disrespect.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst service
Since Centurylink took over Embarq it has been nothing but a nightmare. Either I get a loud static that has us yelling into the phone or it will only ring once then if you dont grab it right away it just drops the call but usually we just get no service. There have been rare instances that we have had pure euphoria when the phone will actually work for about 2 weeks straight. Recently my father passed away and you can imagine what happened when Hospice tried to call and let me know that we needed to be there immediately. To poor salt into an open wound they come out to the house to fix it every other time I call just to tell me "there is no problem". Centurylink doesnt care ..just keep sending the money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I actually had a supervisor at CenturyLink today tell me my CELL PHONE had a bad connection. I said, "I'm not ON my cell phone, this is YOUR crappy "service"!"
not getting the service I was promised
I was with Centurytel before it became Centurylink, and have been a loyal customer for over 5 years. In my area, the fastest service they provide is 1.5 MBPS which is too slow for my internet needs but is what I've had to settle with for these past years. I've been told over the years that they (Centurylink) are always expanding and upgrading the service...
Read full review of CenturyLink and 2 commentsnot getting the service I was promised
I was with Centurytel before it became Centurylink, and have been a loyal customer for over 5 years. In my area, the fastest service they provide is 1.5 MBPS which is too slow for my internet needs but is what I've had to settle with for these past years. I've been told over the years that they (Centurylink) are always expanding and upgrading the service they provide and that I should keep checking back with them when eventually a faster service will be available. Again, I don't have a choice here, so this is what I do.
So, first off I'd like to point out that Centurylink's official website, when I put in my State, City, Street Name and Address, it simply tells me that internet service isn't available in my area at all...which simply isn't true because not only do I have internet, it's Centurylink that provides it. So their website is crap. As a work around, I went to an Authorized Sales Agent for Centurylink to check for services. It seemed like a relatively easy process, I tell them I'm an existing Centurylink customer, I put in my address, my phone number and after a short wait it tells me what services are in my area. Well, about a week and a half ago, I put in my information and it tells me that 1.5 mbps, 3.0 mbps and 5.0 mbps speeds are available for my location. I proceed to choose to upgrade my plan to the 5.0 mbps speed and fill out all the online forms. It provides me with an order # and informs me that a Centurylink representative will contact me within 3-5 business days. So far so good.
7 days go by, no contact. I called up the Sales agent first and they give me the number for Centurylink. So I call up Centurylink, tell them what I had done and wanted to do. (ie: I ordered 5.0 speed online and just wanted to upgrade my existing account to that speed). The lady I talk to is very nice, puts me on hold for about 5 minutes, comes back and tells me she's taken care of everything and all I'd need to do is unplug my modem/router/computer for about 2 minutes after 6pm the following day and when that's done, I should have my new upgraded speed. Sounds fantastic!
The following day of course, i do as she tells me. After resetting the modem/router/computer, I turn everything back on to check out the new speed. On speedtest.net it was showing me at the same speed I had before. 1.4-1.5ish mbps. Nothing had changed. I continue to try for the remainder of the evening about every 30 minutes or so until I finally gave up trying. However, giving them the benefit of the doubt, I decide to wait until the following morning before calling them back to give them sufficient time to setup my new connection or whatever needed to be done.
The following morning, (today right before I began posting this) I reset everything one last time and checked my speed. Still 1.5 speed. So i call Centurylink back up to find out what the problem is. I get another woman who is also very polite, and I explain the situation. She pulls up my account and tells me that the order I placed was canceled and didn't know why. After a few minutes, she informs me the reason the order was canceled was because I was already set up for the fastest speed currently available in my area, the same 1.5 MBPS speed I've had these last 5+ years. Now, I realize that this isn't her fault. To keep myself from getting irate with her, I quickly thank her for her time and get off the phone.
However, I realize that really isn't sufficient. I've been looking for a faster plan for over 5 years. When I'm finally informed a faster plan is available, it takes me nearly 2 weeks to attempt to set it up. I was never contacted by the Centurylink representative as I was told. After contacting them myself, I was told that everything was taken care of and I'd have my new upgraded connection the following day. 2 days later I find out that everything was a damn lie and there is no faster service plans for my area. This is completely unacceptable! Centurylink's website is garbage and their sales agents are misinformed and as a result misrepresent what services they can provide. It would have saved me a lot of headache if the sales agent simply listed that the only plan in my area was 1.5 mbps. Then of course there's the first lady I talked to that promised me everything was taken care of and I would have my service by now. On top of everything else, my order was canceled but they never bothered to inform me it was and I didn't find out until I called just a few minutes ago. This is just the worst kind of customer service on a broad scale imaginable. Again, I want to emphasize that the individuals I talked to were polite and courteous. However, I would prefer accurate information as opposed to being led around by the nose for 2 weeks.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an almost identical situation. What they advertise on the website and when you call is not even close to reality. Only the tech can tell you what is really possible, but you can't speak to them until they come to do an install or fix a problem. CenturyLink continues to send me flyers and invites to upgrade the speed, but I am too far from the CO to get any more bandwidth on the bonded copper DSL I already have. unless they upgrade the lines, I have no option. I bought a rural house with assurance from CenturyLink that I could get 40Mbps service and now have 3Mbps.
internet service
The customer service reps at century link are not honest and have lied to me for the last time. On Friday 10/08/2010 after a fifty minute phone call tech. Support told me my dsl service requires a technician to come to my house to find the problem and tHat they would be here Saturday 10/09/2010. My wife took off from work and centurylink was a no show, she called them around 2:00 and they told her they had no records anyone was to come here and told her someone would be here 10/10/2010. I took the day off and started waiting and at five I called them and they said we are still coming before seven pm, hahaha the joke was on my they never showed up and that infuriated me. I called centurylink this morning and low and behold I was told no one was scheduled for Saturday or Sunday (the man on the other end of the phone acted like I was the one who was wrong) he then told me I don't like you being upset I'm going to hang up on you now and he did.
I have had the same service long before century link and now that centurylink is in charge I'm no longer important and deserve the worst customer service I have ever encountered in fifty years.
Time to go shopping for a new provider today.
I can not believe it centurylink just knocked on my door and the tech said that I'm paying for service for the last year that I can't even receive because I'm to far from the tower? He said call and lower my connection speed and I may be happier, WHAT THE HELL ONE YEAR OF COMPLAINTS AND INFERIOR SERVICE TO BE TOLD IVE BEEN PAYING FOR SOMETHING THEY CANT EVEN DELIVER.
SORRY SORRY SORRY the worse company I have every dealt with in my life. LIES LIES and MORE LIES. Customer service is a complete joke, they act like they care but nothing never gets done. We have been waiting for three months for them to send someone anyone out to bury a orange line that was suppose to be here for a few days at the most according to there guy who put it out here. It goes from back of house all the way to the front yard real nice. I have been contacted by liars in the company who all say the same thing so sorry we will have someone there shortly. We even had one of their guys come to the house and say he was sorry and understand our frustration but he had to get someone else to bury the temporary line. That has been weeks ago. To review they lied about when they would come to hook up the service the day they told us no one showed or called we had to drive across town to the sale office. Next the internet speed which was promise is not the one we got, AND WE FOUND OUT LAST NIGHT THAT IT HAS BEEN A RECALL ON WHAT WE GOT. Wow what a company. Century Link gets our money every month and gives us lies in return.
thE WEB SITE DOES NOT DISPLAY THE PRICES. I AM BEING CHARGED $54.99 A MONTH. BUT THEY TELL ME PRICE $35.00 FOR SPEED 3, 5, 7. tHE WEB SERVICE IS HARD TO USE. I CAN ONLY SEE PRICES FOR BUNDLE. dEBBIE
I had century link phone service and through a salesman I bundled up with everything, TV, Internet and phone service on 9/14/13. I was supposed to get a 100.00 dollars gift card for early sign up and also another gift card for something. I have it all in writing. I had to activate it at the beginning and I did per their instructions. After awhile I called in and every time I called in at the beginning they would always say they only see I was supposed to get 125.00 total not the 200.00. When I said I had it in writing they would put me on hold and after a long time then they would agree with me. Then they would say a lot of different things such as it will go out from this other company this Friday or the next Friday. Nothing would happen and then I would call back after awhile and the first thing they would tell me is that I should only get 125.00. After the same old story they would say the card is coming in six more weeks as they would have to reactivate it again. At least now when I call they finally agree its 200.00 but I still do not have my free gift cards. Really what I would like now is just go to small claims court and file for my 200.00 and file for all of my monies paid as they have not honored their contract, and the aggravation being lied to has just been to much. So If someone can just give me the corporate address, presidents or CEO name and also the office in Las Vegas and managers name. I just want to put an end to this, once and for all.
Mine was there for 6 months
Todd,
Sorry to read about the trouble you've had. I got your email and I am looking into it now. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
dsl reliability / customer service
My wife and I are both full time remote workers. As such we use our internet (Qwest DSL) and phones constantly. Me moved into our home at the beginning of August 2010 and have had service issues ever since (today's posting on 10/8/10). DSL drops multiple times a day. Our main phone line often has static (seems to be the worst right before we lose DSL). Our house was built in 1979 and are told our inside wiring to the pedestal is good. Although, for the first 2 weeks of trying to get our issue escalated Qwest tried convincing us our issue was our cordless phones. To appease their finger pointing we purchased a corded phone. Same issue. We have now had 3 technicians to our house. We've been informed by the technicians that just about everything that could be fixed has been fixed. The last technician dispatched (who was supposedly a 'chronic issues' tech) left us two days ago saying "I don't know what else to do". And he seemed very understanding that we are forced switch providers. I'm frankly astounded. I'm not ignorant to the fact that at the end of the day we are just a tiny residential account and our contribution to Qwest's bottom line is insignificant. I just wish Executive Management would at some point realize that Qwest's biggest issue for years has been their reputation. A reputation permanently damaged by an overall lack of world class customer service and internal processes that are inefficient and burdensome for both Qwest employees and customers alike. Switching to cable in the very near future. Jim N - Dubuque, IA - 22 years in the IT and Telecom Industry.
$12 disconnection fee
I am so disappointed in this company. We are a military family that lived on Little Rock AFB, and our only option for phone and internet was this company. 7 months later, we had to move because the government told us. First, I was on hold for over 30 minutes. I realize many companies do this on purpose to deter cancellations in hopes that customers will get...
Read full review of CenturyLink and 6 commentstreating my relative
Lady call my home her name is Natalia Santiago, [protected] looking for my uncle how she got my number I dont know because my uncle does not have it. When he stayed with me, 7 yrs ago I move 2 times since then. but Natalia said if I dont here from him soon I will sign off on this case he will be in a lot of trouble. What is going on an, who is this person Natalia. See I dont know where my uncle is have not seen him in years. please get back in touch with me, concerning this matter, please. [protected]@yahoo.com (Debbie)
The complaint has been investigated and resolved to the customer’s satisfaction.
the above was from a company called global crossings inc
I just received a call from a number [protected]. They represented themselves as an attorneys office and said that they were filing a lawsuit against me for a loan that I had not paid back these people are dangerous. I never got a loan and when I kept calling back he called me a F%@ing ###.
worst service
I ordered internet service on monday, they were supposed to activate my service on friday, I call every day to make sure they activated by friday night, I even call 3 hours before 7 to make sure and they told me not to worry it was going be Activated by 7 by 8pm there were still no service I call I wasted 2 hours of my cell phone minutes talking and being transferred to different costumer services agent so they could tell me that there have been a problem and that I was not going to get internet till monday the worst thing is that they assure me it was gonna be by friday before 7 and I got fired from my job because I assure my boss that I was goning to have internet by friday night and I couldn't finish my job, please don't get ceNtury link is not reliable and not worst it ...
maraloera,
My name is Joey and I'm with CenturyLink. I'm sorry to read about your trouble and I will be more than happy to look into this for you. Can you email me your name, account number and reference your complaint on this page? My email is Joey@CenturyLink.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
fraud - they signed me up, sent me a bill, yet have provided no internet service: & service has been down in fl for days&
I signed up with CenturyLink and have yet to actually get a live internet connection from them. Their guy came over and checked the line "to make sure it worked." Then a couple of days later, my equipment came in, so I tried to set it up. Hours later, I was still having no luck, so I called the "help" desk. They informed me they'd been having problems in Florida and all internet had been down for over 12 hours so far, but would be up in a couple of hours. That was TWO DAYS AGO.
Every time I called the CenturyLink "Help Desk" (that word "help" is laughingly used very loosely here!), they told me "internet in Florida is still down" and they had no estimate on when it will be back up.
Now they have an "update" on a recording on their "Help" desk line when I called at 2:00 am Eastern US time today: the recording said service should be restored to Florida by 6 am today. Of course, it's still not, at 7:15 am. I don't know why I stupidly thought they might actually be telling the truth this time.
I am SO fed up with CenturyLink. I am now quite convinced that they are hands-down the worst of the worst of the ABSOLUTE WORST internet company I have ever had the misfortune to get suckered in by. Even the service I had from some podunk little company in remote Alaska years ago was way better than this.
Wtf good is a "high speed deal" if you can't get any connection at all?! The really rotten thing is that they have ALREADY SENT ME MY FIRST BILL! I haven't even gotten a blip of internet service from them yet, and they are billing me for NO SERVICE! Yes, I am royally, litigiously pissed. Next stop: State Attorney General's office to file a consumer fraud complaint.
I am VERY VERY glad that I have not yet canceled my Bright House Networks cable internet service yet. BHN may have their problems, but their service shines compared to the dismal, pathetic, fraudulent scams being perpetrated on unsuspecting suckers by CenturyLink.
Anyone considering signing up with Century Link: RUN, don't walk, away from this company. Use ANY other internet service available in your area - either cable, or even G3 through your cell phone. Don't sign up with CenturyLink. They WILL scam you. I wish I'd searched on this site first before signing up. I was appalled at how many other people have been scammed by CenturyLink too. This is the stuff that class action lawsuits are made of.
centurylink as far as I am concerned has stolen from for the last 10 years. paying 1.5 meg service and only receiving only about 30% of it.. the small print says 80% of 1.5 meg as being the lowest acceptable speed for a 1.5 meg service which would be
120 kbps not the 25 or 55 kbps which is 17% and 36%. this has went on for 10 years. not being familiar with speed rate and coming off of dial up networking it seemed like an improvement.-- after those conditions had gotten worse after january 2012 and a weekly call in to tech support to correct the problem I found or learned that my speed numbers were never up to being an acceptable rate. I also found out that there were 2 types of "block boards" . those are area juntion boards where multiple hookups are distributed in a local area. the downstream rate relates the synchronicity rate or the rate you are hooked up to there system. now on the older boards even the the numbers look great they can shut the speed rate down without you being aware of it except for the slowness of your download. on the newer board when they shut the speed down it reflects in the connection reading.--keeps them more honest. all in all it looks like there advertising and not providing things they are selling and taking money for.
all these opinions are not going to amount to anything untill they are legally held accountable.
Worst ever is CORRECT. I get angry just THINKING about talking to them. They are the "only game in town" here in Troy, Missouri, and I don't have a choice but to use their service. On two separate occasions, some 12 year old from Mumbai has offered me bundled services which do not exist. I can't get them to come out and check out my internet, even tho I pay for this each month. They are hideous. I get bumped off the internet about 6 times a day. This is really bad when I'm in the middle of playing COD: Black OPS and I have 800 points racked up and then poof...they just bump you. I wish they'd just go away.
I have to disagree I have had centurylink for many years and I have internet service with them I have never had a problem. Also I don't know where you got your service but I would check into it because I am going to online school and I go on everyday and I live in Florida and I have not had any problem and the internet has not been down at all. It you got Centurylink through they computer you could have been trick by someone not involved with the company and tricked you. If I were you I would call the Centurylink company.
Replied
poor customer service
I have never had a good experience with Qwest customer service and today made me realize after being a loyal customer for 10 years, I have to end doing service with them. I moved into my new house and made arrangements to have my phone number from my old house transferred to my new house. "No problem" I was told. Well, now I am receiving phone calls meant...
Read full review of CenturyLink and 2 commentsld phone calls/current service
First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 hour, 27 minutes. Called back 3rd time wanting to speak to supervisor - she had to get more information before being transferred, placed me on hold to get numbers for telecom usa and mci when centurylink bill states for billing inquiries call [protected] (Centurylink). This is on my 95 year old mother's phone that we had previously asked for ld to be blocked as we give her a long distance card to use, and asked that line guard be taken off. Help!
Martel34481,
This is Joey with CenturyLink. I'm sorry to read about the trouble that you've had with our company. I'll be happy to look into this for you. Just email me your name, your mother's name, her account number and reference your complaint on this website. My email is Joey@CenturyLink.com. Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
3 hours on hold, and counting
I've been on hold for the past 3 hours because some *** customer service employee could not help me get my modem to work. He told me to hold so that he can transfer me to some other tech support. Still have not heard from anyone. Once in a while I'll hear the same guy sucking on the same *** lollipop that he was sucking on when I first talked to him. I am so *** pissed right now. F'ing CenturyLink customer support. I'm still going to keep holding, then once I talk to someone, I better get a month of free internet service. First they want to "lease" you a modem, and once you get one from somewhere else, they trip balls don't give you the service they give you when you sign up.
I was told my equipment was free...then come to find out not only are they charging me DOUBLE the original agreement for the SLOWEST DSL speed, but I'm being charged $4.95/mo for the equipment.
internet service
For the last month I have been losing my internet service sporadically every day. The service always goes down when I am in the middle of doing something that is important to me. When I called the cusomer service number, I spoke with a very friendly representative who thought she had helped me. She ran me through a list of functions to get my service back on that day. Every day since then, the same thing keeps happening over and over. Several times I got a recording that NC customers were having problems but they were working to solve it. One day I got a recording that the problems were due to any upgrade, but would be solved within a prescribed period of time. Nothing has changed, still losing service at different times every day. I do not want to change providers, because the only other option in this area is Time-Warner, which is a whole other set of problems.
CenturyLink and all of the Internet companies in North Carolina has the plug into the wall which is the cheapest type of service that they can supply you with. Century Link makes up excuses after excuses to try to repair and to send out a repairman and knows darn well that they can do nothing about the problem, but check a wire or to see if the computer is plugged in the socket/wall. They lie so bad as to not telling you when you purchase service from them that the further you are away from the tower, the lowest power of service will go to you. I find myself that I am paying for a $10.00 service I could have gotten from a cheaper provider than this put on phoney CenturyLink. The lie and get you into a 12 month contract, they tell you they have multiple choices of mega bits for faster speed and you can download in seconds. This is all a lie! My speed is at 6 mega bits instead of what I should be getting as ascribed with them, so there are so many of bogus sayings and dealings with this company it is not even funny. They have no agreeance with the customer, but look at their own protocols of the company to keep you in with them and to pay them. THIS COMPANY IS A BIG NO, NO, NO, NO, NO. Don't use them never!
roraniel,
I'll also be glad to help out with your issues. Just email me at Joey@CenturyLink.com. Please include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Things are no better now. I signed up in January and averaged 3-4 connection drops a day. I have made at least 2 dozen calls to customer service and have had 6 service tech visits. They have replaced the line in my house (and charged me for it), the modem, the box outside the house, moved the modem to within 2 feet of the external box and run a cat5 ethernet cable to my computer (and charged me for it), and changed the ports I am on twice. After all this the drops actually increased to 6-10 a day. Every time I call the customer service technicians insist on going through all the mundane steps of rebooting the modem, switching ends of the phone cable, running test, ect, ect. This is infuriating. I can do those things in my sleep now. When I called to cancel today and told them why, the customer service tech said, and I quote, "Oh yea, I see your in North Carolina, I have been seeing a lot of emails about problems in North Carolina". Gee, when I called to get help with drops I was told North Carolina is not experiencing any problems! I cannot believe they can stay in business and treat their customers this poorly.
as i figured...nothing done at all. two jack ### techs walk into my house and one proves to be a real pig when went out of his way to step in the middle of a quilt i was working on, then proceeded to smart ### me about it. awesome customer service ethics there!
they came in and confirmed as I had stated there was nothing wrong with my equipment. then proceeded to tell me it was century links fault. that my area has not had 10 mbs service but for six months and that as a customer for almost two years, I should get a hold of customer service and hash that out with them. then proceeded to tell me that Im just going to have to live with a "bandwidth" problem till century link fixes it, and who knows how long that will be. these guys have changed their excuses too many times now.
nice...glad ive overpaid my service and that the upper guys cant seem to deal correctly with their hired help! also nice to know once more we have been blown off. i intend to proceed forward with attny general and BBB. you guys got your chances...and i still just got screwed more. your game stops here. youve been officially turned in and i intend on being paid back for ALL the trouble you have caused, and for scamming me.
and by the way...im not going to pay $60 a month for the service im not getting. .45mbs dont count!
they had lied previously. whats stopping them now?
sick n tired,
Thanks for all the details. I don't think that they would have provided that information if it was not accurate. You've got my information so please feel free to contact me anytime. I'm here to help out. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
joey,
i will wait a week before contacting you. i got a hold of someone at customer service today. she was a supervisor and did some checking in on my problem. after (she) talking with john harris (local office supervisor) the supervisor of my local office and emailing his supervisor (name unknown), she let me know that these guys told her that our little towns lines would be replaced by the end of the week. i dont understand why they couldnt tell me this if thats what was going on the first time around? sounds a little suspicious to me? that is if its even true. she was told by john harris, that they are suppose to have it done before the end of this week. i discussed with her that it is very hard for me to trust them after what they have said after lying, not only to their superiors but to me also, and the treatment i got from them. im just afraid they may be blowing smoke again. but i will give them to the end of the week to replace this line as they assured the supervisor it would be done and she assured me. i asked her if it doesnt get done what do i do. and she told me to call back next week. she gave me her full name, and told me to immediately ask for a supervisor when i call. like i said...they got to the end of the week! she did tell me that what i had told her about all the tests and the pros that we hired to have our house wired and equipement checked, that i was right what needed to be done. my old outside line replaced. i dont understand why they cant just do it now since ive had so many problems for so long and called it in to have it fixed? ive paid $60 a month for the past approx 2 years for 10 mbs of service getting less than 1.10mbs. ive overpaid for a year and a half or so. the supervisor did give me a full $60 credit for my current bill due feb 24th. i know she was trying to help, and she was greatly appreciated, but how long do i really have to wait to get what ive overpaid. not to mention my extremely high cell phone bill now from holding on and calling so much to get things done? i spent over 5 or six hours on the phone mostly holding. this time anyway. in fairness, for the time ive had the service i should be refunded all but 1.10mbs a month. it is actually lower on an average, but that is where we top. i really think you need to investigate some of these contracted techs you guys have hired out. at least this one, i think they are crooking you...just saying...check it out.
but if my line is not replaced end of this week id be glad to give you my info. see what you can do. better start a bonfire, cuz i really dont believe these guys. :)
i think that your national level techs and customer service reps need to advise their customers if they have any problems with third party techs to make their complaints, and you guys need to provide a complaint phone number and or an investigator to go out and investigate these hired techs...or just simply train and hire your own. people who want to work and will work. you have read all the complaints here and im sure on other websites...it seems to be a persistant trend. very similiar issues. c-link took over several other companies through the years. you need to train your techs to go out and update your lines etc. its going to cost you, but i just overpaid my bill for over a year, obviously along with millions of others...make it right then.
on my end hopefully these do-dos will get mine done before the end of the week... and my small business will suffer until then as it has for a while now due to our faulty lines.
if you feel the customer service supervisor and i may have been smoked again, let me know. ill send my info right away with no problem.
currently in missouri, century link seems to have similiar issues. ive called and opened more than 5 tickets in 4 days time to have my line replaced. it is an old crumbly flat line 2 wire that century link claims is not very compatiable with the dsl. i pay $60 a month for 10 mbs. on an average im getting 1.10mbs and lower. the local techs in our small community continue to 'close' the ticket without even showing up. they have made notes on the tickets explaining they have no access, or its a bandwidth issue. well they would have access if they even would show up and bandwidth issues are not going to go unnoticed and unattended for a year and a half. at our previous house that was only a mile down the road didnt have a problem with it. it did have a new line put in tho. i guess all these problems happen as soon as you move a mile down the road? our entire house have been rewired and even called in computer techs to check out software and compatability with centurylinks modemn and dsl services. so their excuses dont work with me. ive been called a liar from a couple of the techs in the local office including one which was the supervisor. the other claimed he knocked on my door and left a door hanger? i wish i knew where it was? the national level techs and repair have escalated my 'tickets' several times and even a tech got upset that she was even getting the run around and went above to a tier three tech supervisor. the local guys still closed it without as much as a phone call. i did get a drive by once! yes i have sit on my porch and watch consistantly out my windows for these people to show for nearly 4 days. unfortunately the national level guys are not in the same area as these third party localy hired ###s. so as far as getting any service including if i wanted regular phone service? im screwed! the only way its going to happen is for coorperate to do more than slap their hands. FIRE THEM! they are not doing their jobs. and your techs are making excuses for them! this next business day, i do plan on filing a suit against them. your attny general, your mayor, a hired attny, the better business buerau and comsumer compaints can help you. all you have to do is just DO IT! help yourself and help millions of people who have complained about this company. lets get a company all over that actually care about their customers in providing the services we need to run our small hobbies, businesses, gaming and communicating with family and friends! if you dont do it, then they continue to ROB us!
Well it's not all NC loseing the internet several times a day, it's happening in Tn. as well. I'm really getting tired of having to re-set the dsl all the time. If they knocked off the bill for as much time as you loose waiting for the internet to come back on our bill would be a lot smaller and I bet they would get off their butt and fix the problems.
D. Margolis and Boxhed,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the issues both of you have had with our company. I'll be happy to look into them for you all. Just email your name, account number and reference your complaint on this website. My email is Joey@CenturyLink.com. Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
slow service, time outs, page can not be displayed
This is a warning to everyone. Do not get centurylink for any service. I ordered internet service on june 13-2010 It was running good for about two weeks, when I would try to open my browser it would say, timed out, page can not be displayed, or be so slow a dial up connection would be faster. Here is the fun part, they admit they are having a problem but...
Read full review of CenturyLinkservice issues
Trouble, Trouble, Trouble... it never ends with Century Link...
Stayed home all day last Monday, Aug 23, 2010, for 2 repairs, Brad arrived, did repair and service failed
about an hour after he left, second group came in the afternoon, said they ran a line
and we should not have any service issues. Joey from Century Tel read my complaint
on Complaints Board and emailed that we would get a credit on our bill and to let him know
if any other issues. Today, Monday, Aug 30th, and I cannot use the remote to turn the TV
power off or change channels. Phoned tech William [protected]) this afternoon, he said that
I changed the remote from another TV, then told me if, I want the remote reprogrammed, we
would have to be charged. No way did I change out any remotes, my husband has been on a
business trip and I have not taken the remote off the coffee table. I don't think we have ever had
one month with decent service from Century Link ever. The most horrible company, I have ever had
cable, internet or phone service with in 0ver 30 years and many states. Going to have to get a new company,
that can provide cable TV, internet and phone service. Margaret Belcher - [protected]@yahoo.com
Century Link Account #[protected]
i am a century link customer ihave internet and telephone no digital and the charges are terrible if you purchase it should come as abundle or one price not two or three prices and add interest and if you purchase long distance international should come with it you might have achild in the military there or live in international country so iknow that customer service charge what they want they have the authority to do so that nt right for people to pay so much
iam a cenyury link customer and they charge for services that ithought that comes with apackage deal i have internet and telephone but dont have any tv service and likev long distance ithink that internatioal should come with the deal an d should be able to call anywhere you want to for alow cost thats arip off suppose yoyhad family achild you want to call them at any time qand allthat interest should be caught off they told that they will work with me they dont thay charege us too much money or interedt ona bill but soime of the customer service tell you one and do another they hsve the authority yt
they don't care
I called Centurylink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected.
I called back. After another 15+ minute wait, I explained my difficulty to another "customer service" rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon.
I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8am and noon.
Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday.
I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.
I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call.
I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town.
This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.
It took 20 phone calls and 3 weeks to get my internet & phone hooked up. I realized after the first 10 days I had made a terrible mistake. Wrote to corporate, they ignored me.
extremely slow internet service
I was a first time computer buyer and needed an internet service for my new computer. Unfortunately I had no idea about internet service and, living in rural Missouri, only had a few choices. Unfortunately I picked Century Link because they offered the lowest rate. After getting everything hooked up and operating, I subscribed to Netflix which is the most awesome service available on the internet. I tried to stream Netflix to my house but was constantly interrupted and the streaming would stop, then start again in a few minutes or a lot of minutes. I contacted Netflix and they determined the speed of my so-called Century Link High Speed DSL Internet to be about .48 mpps. Netflix advised that they needed to run at 1.5 mpps which is not too much to ask for. After contacting Century Link several times (Their administrative section is typical and imposssible to reach and deal with) they told me there was nothing they could do as my internet would only run at .5 mpps. This is slow-speed internet and it totally unacceptable. Please do yourself a favor and stay away from Century Link at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
We live in a valley. Can't get any sort of cable service, only internet we could get was CenturyLink or some other random company. I work from home, so I need my computer. There are days when I have to reconnect my internet up to 40 times! Today, it's almost 2 o'clock and I've already re-connected it 20 times.
I'm so sick of this non-service! My work takes me 1/3 longer because of all of this bs. Can't wait until the fiber optic comes thru our area. I'll be disconnecting this forever.
Go with STARLINK! After 16 years of crap service we are done! We can now watch TV and do Zoom meetings, my kid can play and download video games! (A miracle). 5 cellular phones and NO dropping signal! The kicker? It costs us less per month than CenturyStink! We are very rural so Century Link was the only choice for us! Not anymore!
Here we are in April 2022 and the same issues with century link are alive and well, slow internet, simple 3minute music videos can't play without a few pauses to load. And forget about movies, or even logging into yahoo and facebook, unless you have 10-15 minutes to spare, no excuse for this dial up 1999 type speed/service. Contact century link and you get no help, but they will conviently offer to upgrade your speed at a higher cost. Its a scam in my opinion. They slow things down in order to later bilk millions via upgrades. Smart people should bond together and file a lawsit. My advice to anyone reading, avoid century link at all cost, terrible service, terrible customer service in terms of only offering paying to upgrade to maybe things.
I pay $60/month for 3Mbps download speeds. At times it can come somewhat close to that (say 2.2 Mbps), but then it will swing down for hours if not days on end to around 50-70 Kbps. You read that right; this is dial-up modem speeds from 25-30 YEARS ago. I live in King frickin' County Washington, the most populous County in the state of Washington and I've been trying to contact the Washington State Broadband Office about this. There are neighbors right around me with 40-50Mbps speeds, but they tell me those are all used up, so this is what you get. Inexplicable that I can't seem to get an accurate engineering report, which will truly evaluate what in the world is going on.
I'm paying for a service that is wholly suboptimal at best.
Thanks for your suggestion. recently I was thinking to get internet package from
centurylink
now I will research more about other internet service providers.
My centurylink is horrible. I can't even watch a show on netflix without it stopping and saying to try again later. When I'm on a secure website I get knocked out 3 or 4 times an hour and have to log in again and again. I guess I'll start looking for a new provider.
Hell i live in fayette, alabama i called and told centurylink to shut me the hell off, they did not shut it off but instead let it run up a 600 dollar bill then shut it off and it has been in collections as i refuse to pay. Hell that is what att and directv does, but anywho i'd call in about slow internet they sent someone out it sped up and a week later back to a crawl and going in and out. i don't mind paying if the [censored] works as advertised but running a 600 dollr bill up on me after i told them to shut the [censored] off.
Have been using CL for years, as we are in a rural area and not any competition besides going with a dish company. The internet speed is slow much of the time; only occasionally do we have fairly well speeds, but it has never been up to par. People all around complain to no avail. Most of the time it is recorded answer: we don't see any issues with your service. ! I am presently checking into a company out of the bootheel of Missouri, that has service just a few miles east of here in another rural area. The customers are very satisfied. Right now I am paying for a land phone, internet, directtv and a dinky service fee that you can only use about once a year! I have no complaint with the service reps who have made many trips to check things out or exchange devices. I just don't believe this company knows what they are doing, or else they don't care. Today my speedtest was as follows: Ping 90 Ms ; Download Speed 0.41 Mbps; Upload Speed 0.21 Mbps! I am paying for a higher speed than this poor excuse! Also I am having time outs with iPhone and my TV when using the smart apps and programs, such as Netflix. It is time for a change.
CenturyLink is engaged in consumer fraud. The company is not providing the DSL speeds to customers for which they pay. While the speed test on CenturyLink's own web site indicates a customer is getting the contracted DSL speeds, any other test elsewhere on the Internet shows that they are NOT. This means that CenturyLink is paying for lower-quality connections to the Internet backbone than what are necessary to actually supply the DSL speeds to customers for which they pay; yes, the speeds to CenturyLink itself (i.e., directly between the customer's DSL modem and CenturyLink's local facility) are in accord with the contracts, as soon as a customer tries to go beyond those CenturyLink facilities (as all actual Internet traffic does), the speeds drop dramatically (e.g., compare the speeds you get at "https://www.speakeasy.net/speedtest" with those CenturyLink's own corresponding speed test, and you will see that the former are dramatically lower than what you are paying for). This is evidence of consumer fraud, and worthy of a class action lawsuit against CenturyLink.
centurylink makes a big deal with there so called high speed internet and heck they cant even provide a 1.5 mb line it just a .05 kbs most of the time email unable to send or receive leaving me in the dark ages of time look its 2017 and i still run a less then dial up here in mills county iowa and they dont even replace the old phone lines that have no insulation on the wires and short out and not even protected from elements, support hangs up and calls ya name and tells you to do perverted stuff as well. I find this company is the worst company and even make me even pay for a line chage that i dont see they have done anything in my area for almost 6 months no power to new d slab and no wires in the pvc piping to a new d slam i believe a sting that has cuts in it with out cups will not work used that in school 40 yrs back an it still bad signal in any distance. 60.00 dollars for dail up net is just to much for a disable american vet to pay for something that to work but the centurylink company is 30 yrs behind the times and there tech are at the same speed and over sales the d slam and there servers so it crashes and kicks you to a craw . thanks centurylink for putting me in the dark ages. man with 2 rocks beating them to make noise works better then centurylink.
My internet goes in and out for months now, this service sucks. Century Link hasn't replaced their lines in 15 years and I am paying for a service that is trash,
repair service
I called Centurylink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected.
I called back. After another 15+ minute wait, I explained my difficulty to another "customer service" rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon.
I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8am and noon.
Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday.
I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.
I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call.
I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town.
This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.
almost 24 hours ago i wrote above still no response, people can call in but i cannot answer, or call out
3 times in the last 2 weeks the internet has been down for ovver 24 hurs each time, 12 days in the last 14 the phone li e varies from good to unusable, repeated calls to 611 repair services accom plish nothing
O2,
My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me anytime at Joey@CenturyLink.com. Just include as many details as possible and we'll be glad to help. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
About CenturyLink
One of the key strengths of CenturyLink is its extensive network infrastructure, which spans over 450,000 miles of fiber optic cable and connects millions of customers across the country. This network allows CenturyLink to offer high-speed internet and reliable phone and TV services to customers in both urban and rural areas.
In addition to its core telecommunications services, CenturyLink also offers a range of advanced solutions for businesses, including cloud computing, cybersecurity, and managed IT services. These solutions are designed to help businesses of all sizes improve their operations and stay competitive in today's fast-paced digital landscape.
Another key advantage of CenturyLink is its commitment to customer service. The company has a dedicated team of support professionals who are available 24/7 to assist customers with any issues or questions they may have. This commitment to customer satisfaction has helped CenturyLink build a loyal customer base and maintain a strong reputation in the industry.
Overall, CenturyLink is a reliable and trusted provider of telecommunications services that offers a wide range of solutions to meet the needs of both residential and business customers. With its extensive network infrastructure, advanced technology solutions, and commitment to customer service, CenturyLink is well-positioned to continue its success in the years ahead.
CenturyLink Customer Reviews Overview
One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.
Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.
CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.
However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.
Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.
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CenturyLink emailstalktous@centurylink.com100%Confidence score: 100%Supportcustomerservice@centurylink.com100%Confidence score: 100%Supportchristian.aguilar@centurylink.com99%Confidence score: 99%
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ANY COMPLAINT AGAINST CENTURY LINK is too kind. Since Saturday, USA, I have wasted at least 6-7 hours total with inept, uncooperative, misinformed, disinterested, rude, some just plain stupid, but mostly apathetic employees.
Being advised I could request to work with US Agents who are employed in the United States of American rather than the Philippines or elsewhere, I found this to be an on-going battle of still being transferred from one OUT-SOURED American job to ANOTHER OUT-SOURCED American job.
I have been on the telephone so many hours because of the original mistakes or outright lies of Veronica in the Philippines on Saturday I don't know how may calls from potential employers I might have missed.
CENTRUY LINK IS BOGUS! Even the US Agents can't keep their lies straight. Of many horrible companies in my life, Century Link is the very worst.
I will be moving all of my bundled accounts and ANYTHING remotely related to Centurylink to other providers AS SOON AS POSSIBLE. Only two people in the entire Company seem to be aware of the mess in which their customers are placed and I cannot again make contact with either of them.
The first is a man called "Dall" who called me three times in two days to make sure of how I was doing and the kind of service I was receiving. I have tried returning his call to the number of origin [protected] and no one claims to know him.
The second was a young man from Tennessee who was in Salt Lake City Monday evening on [protected]. I did not get his last name so have not been able to reach him.
IF EITHER OF THESE CARING EMPLOYEES WOULD CALL ME AND HELP END THIS NIGHTMARE, I would be grateful. My number is [protected]. My name is Judith. THANK YOU.
IF YOU ARE NOT EITHER OF THESE PEOPLE NOR THE CEO OF THIS DUMP COMPANY, DO NOT CALL. Thank you.
All of you are correct! I am an MS afflicted person that is currently waiting on decisions from Unemployment, Welfare, and SSD. Until then my income is limited. Centurylink WILL NOT make any payment arrangements with me or give me more time to keep from loosing my inter net services even though I utilize them for medication that is NEEDED weekly and my doctor!
Got to LOVE the corporate world! I have offered my doctors reports, proof of income everything and they have refused!
I ran into some of the same stuff, this company is making me pay fees to support other people that can't afford phone service. they say they donate money to this and that and no, it is on your bill. they take your money and donate it for u and call it a fee.
Recurring Charges
State Telecommunications Relay Service Fund $0.02
Subscriber Line Charge - Interstate $5.30
Subscriber Line Charge - Intrastate $4.10
Total Local Exchange Services $9.42
** Non-Telecom Services Surcharge $1.55
Total Optional Features/Services $1.55
Total Recurring Charges $10.97
This company is stupid if they I am going to put up with fees to force me to give my money away.
K. Probst,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. Our Customer Outreach Team would be happy to help out. Can you email us your name, account information and any other helpful details on the issue? Our email is Reachout@CenturyLink.com.
Thanks,
Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com