The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Century FlooringFlooring

We purchased a pre finished hardwood floor from pro source in 2004. After 6 months or so the color began to fade. We called Pro Source and they shot us down saying fade was not covered. It became so bad people began asking what was wrong with the floor coloring. So two and a half years later I found out the vendors name Steve Micklis (century flooring). He came out to our home, said there was a problem, and would forward the pictures to the factory.

Century said confirmed there was a problem and offered to sand and reccoat the floor. I was to get a bid, I did, and now they don’t want to pay. They are saying it is to much.

We have several other problems. One the sand and refinish man will nor guarantee the new finish because he is concerned there is something wrong with the wood that may cause this problem to occur again. Second the floors have a micro bevel and they will be sanded out, plus the floor has a aluminum oxide finish that will be sanded out.

The cost to refinish is $4800 plus two nights in a hotel (fumes) and the cost to replace is $5300. This has been going on for 8 months now and they just keep dragging their feet.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem