The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Central Coast NutraceuticalsUnauthorized charges

I ordered Green Tea Extreme $1.00 Offer plus $4.95 shipping, Oct 14, 2008. When order arrived it also contained Hodiburst Gum $9.95 and Hoodiawater $29.95. I immediately tried to call them to say I didn't order the extra items and wated to cancel and return the items. I ended up getting a recording saying I cold cancel my order and receive no more shipments. I left all the information on the answering devise.

Then on Nov.4 th, 2008 I noticed on my checking account I had been charged $38.95 by this company. I tried to call them and was on hold for 30 min. the first time and 45 minutes the next time. I have tried repeatedly but the hold times were terrible and I finally gave up.

Their invoice also staes you can not refuse shipments and and you can not return anything without anRMA (Return Merchandise Authorization) What can I do to get my money back. I have had to cancel my debit card, because I am afraid they will charge it again!

Responses

  • Kl
    K. Lekavich Jan 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Charged my credit card $42.85 should have been $2.95, scam products!

    0 Votes
  • Na
    Nancy Dietrich Jan 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a $1.00 trial offer . I also had to pay shipping. The bottle came in an envelope with a $4.50 postal charge on it. I was charged $16.50 for shipping. This screams SCAM.

    0 Votes
  • At
    atalayac Feb 27, 2008

    Ordered a $1.00 trial plus $5.95 shipping. Arrived with a stamp that said only about $2.00 shipping.

    Automatically charged $38.95 after 20 days, to which if you want to return it, they take off a 15%.

    I had also accidentally forgot to uncheck one of their many pre-checked promotional offers below the form, so I was charged an additional $29.95 for a bottle of HoodiaStar I definitely did not want.

    There was no order confirmation page to make sure my order was correct.

    So once everything was returned and sorted out, I lost about $15.

    Read the Terms & Services page of everything you order before hand. Hope this helps anyone.

    0 Votes
  • An
    Anonymous Mar 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is out to get people's money. They promise things they never deliver and are unwilling to back up their claims, as they include "fine print" terms and conditions that rip you off! They never delivered the product and continued to charge my account for it, when I finally contacted them they assured me they would refund my account when I sent the product back. When the product was returned (mind you unopened) they only refunded me 40% of the total amount they had charged my account. They stated part was a "restocking fee" and part was that they received the return "too late" and were unable to refund me money for it! No matter who I spoke with, they were unwavering in basically telling me it was my fault for not returning it sooner and they could not do anything. Except for keep $50 of my dollars!!!

    This company needs to be taken off the market, they are rude, often have the customer service line go to an answering machine, and do everything so that you can't get a hold of them. When you finally do, they say it is past the 30 day refund policy! It is outrageous that they continue to take people's money!!

    0 Votes
  • Ri
    Rian Apr 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    HAVE YOU SEEN THIS? IT IS A REBUTTAL ON ANOTHER SITE FROM A SUPPOSED EMPLOYEE.../URL removed/#289079

    TEXT:

    I am an employee and yes, this company is scamming customers
    All of the comments on this web site and others are VERY true. Customer care Supervisor 'Roger' is actually the owner, his name his Graham..The biggest scam he uses is the 'upsells' on the green tea website. They are pre selected for you with the hopes that you do not notice them and no where on the confirmation email or on the web page itself does it 'remind you' that they where purchased. you only notice it when you receive your order in the mail. You thought you spent 5.95, when you actually got billed 45.90. when you call customer care, if you can get through, we are told to act surprised that this happened and then shift the blame on the customer.If we actually allow you to return the items, don't forget about 15% restocking fee for the product you never ever ordered.

    Our one biggest fear is credit card disputes. If you want your money back, make sure that is the 1st thing you say when talking to a rep, we will get a manger to refund the card instantly.The company is unable to keep employees, the turn over rate is unbelievable. All employees that are not 'supervisors' are strictly there for a pay check, but all do feel really bad for the consumers.You are all being scammed.It is hard to listen day after day to elderly people or single mothers tell there stories about how the company has now made their bank accts over drawn because they were unaware of the upsells or monthly withdraws.

    The company makes its money hoping that customers will not be aware of the trial period terms and conditions or the return policy, which is very hard to understand.We treat all customers as liars and scammers, but this is how we are trained by management.The owner is very proud of himself that he has found this loop hole on the internet. He is a very cocky man that likes to brag about his business and flaunt his 'success' about the offices. Make sure when you see him driving around Tempe or Scottsdale Az in his $100, 000 mercedes, you say hello..

    0 Votes
  • Ri
    Rian Apr 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This was on "[redacted]" and it is a rebuttal from a supposed employee of the company...check it out...

    /URL removed/#289079

    TEXT:

    I am an employee and yes, this company is scamming customers
    All of the comments on this web site and others are VERY true. Customer care Supervisor 'Roger' is actually the owner, his name his Graham..The biggest scam he uses is the 'upsells' on the green tea website. They are pre selected for you with the hopes that you do not notice them and no where on the confirmation email or on the web page itself does it 'remind you' that they where purchased. you only notice it when you receive your order in the mail. You thought you spent 5.95, when you actually got billed 45.90. when you call customer care, if you can get through, we are told to act surprised that this happened and then shift the blame on the customer.If we actually allow you to return the items, don't forget about 15% restocking fee for the product you never ever ordered.

    Our one biggest fear is credit card disputes. If you want your money back, make sure that is the 1st thing you say when talking to a rep, we will get a manger to refund the card instantly.The company is unable to keep employees, the turn over rate is unbelievable. All employees that are not 'supervisors' are strictly there for a pay check, but all do feel really bad for the consumers.You are all being scammed.It is hard to listen day after day to elderly people or single mothers tell there stories about how the company has now made their bank accts over drawn because they were unaware of the upsells or monthly withdraws.

    The company makes its money hoping that customers will not be aware of the trial period terms and conditions or the return policy, which is very hard to understand.We treat all customers as liars and scammers, but this is how we are trained by management.The owner is very proud of himself that he has found this loop hole on the internet. He is a very cocky man that likes to brag about his business and flaunt his 'success' about the offices. Make sure when you see him driving around Tempe or Scottsdale Az in his $100, 000 mercedes, you say hello..

    0 Votes
  • Sm
    SMSmith Apr 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been reading tons of complaints about this company. A common pitfall among complainants is that they are being charged for extra services or recurring memberships that they had no knowledge of and did not request. It appears almost certain that many consumers are not taking the time to READ THE TERMS AND CONDITIONS.

    It may seem like a boring waste of time, but it's better to spend 5 minutes perusing this section than to spend weeks disputing 'unauthorized' charges with your bank or credit card company. Often, reading the Terms will reveal to you just how sheisty and scammy these slimy people are!

    Many times when you check that little box before placing an order, you're unwittingly agreeing to be fleeced. You may be authorizing all sorts of dubious deeds to be carried out by these unscrupulous people. And trust me, they won't even use Vaseline, if you get my drift. The $1.99 trial you couldn't pass up could quickly become a $94/month headache. For instance, there could be 'piggyback' offers that instantly charge your card exorbitant fees or an agreement to accept a recurring monthly fee (that you'd never consciously agree to) as part of your membership. All this for a glorified, semi-toxic laxative that's never been tested on homo sapiens!

    Consumers need to exercise extreme caution when placing orders over the Internet. That's the reason they require you to provide credit card payment information for that so-called 'free trial'. They are hoping and praying that you never read the Terms and that in 14-30 days you'll forget you signed up in the first place. That gives them the green light they need to provide you with all sorts of lovely surprises on your monthly statements.

    Here are some tips to avoid being scammed:

    1) Be sure to read all the terms and conditions, if you don't agree - don't even think of providing your credit card information!

    2) Always get the company's contact information. If they provide only an email address and don't provide a working phone number, it's safe to assume that you'll be buying a one-way ticket to the land of Scam-danavia. Stay away!!

    3) Even if you cancel, you may be required to return the product in order to avoid being charged for the first month or to receive your refund. Always be clear on the company's refund/return policy and track everything with signatures!

    4) And lastly, if it sounds too good to be true - it usually is.

    Take my advice, if you're really dying for a colon cleanse, either eat yourself a triple-bean burrito or call your local proctologist.

    0 Votes
  • Te
    Teresa Fegert May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Lead you to believe you are getting a trial sample for $1 plus shipping, send you other things you did not order and charge you outrageous amounts for them.. If you don't return the $1 trial sample, they charge you an additional $38.95. The product doesn't even work! Total scam company.

    0 Votes
  • Da
    Darlene Reaves May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The company that I am having problem with is Central Coast Nutraceuticals, Inc. I order a product from them online. Thr Green Tea Extreme $1.00 Trail offer. On the same order they sent me a order of Hoodiawater, for 29.95. I call them and they said that I order this product. I ddi not but I was told that I could return this for a full refund amout but I had to pay for the shipping and a restocking fee. This company is not right. Then my account was charge 38.95 for the green tree extreme . Said that I had 20 day to return this product if I did not like it. Well I did not read that in the rule on this product. But my main complaint about this company is the customer service department manager Jason Thomas. I am a customer and to talk to me like this is not correct. He was very much out of place the way he talk to me. I will not wish this on an other customer that order from this company. I was told that my money had been put back in my account and it is still not there that it would take 48 hours and I that was done on 5/6/08 and still no retun. I have also return that green tree and show it back to the comapny and he told me that I had to wait 3 days for them to check to see if I have return there green tree and not someone else items. what is this . I just feel this company is not what it say it is . You need to read and as question from these company before you start ording from online. Company like this make you not want to order from company on line.

    0 Votes
  • Fr
    Frank Still May 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a trial sample of Green tea capsuls, they never arrived and my bank account was charged 14.95 not the stated price then on a separate occasion my account was debited in the amount of 38.14 the company listed no phone number with the banks card department and no e-mail was given for them. I just found there web site and sent an e-mail demanding my money back and a halt to any further withdrawals.

    0 Votes
  • Sa
    Sara Hasan Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    THIS COMPANY IS SUCH A RIP OFF... their Green Tea Extreme is not so "extreme" ...the only thing extreme about them is the way they STEAL your money! After I ordered my first bottle I called them and told them specifically that I did not want anymore, and they can not charge my account. After couple of months, I came back from a long vacation to find a package from them in the mail. I called them up and told them I dont need it, I never ordered it... they simply told me to mail it back and that I would get my refund. I mailed the package back...and started waiting to get my refund. Almost two m onths have passed now, and no refund. When I called them today I was told my money has been refunded, went and checked my acct., NO refund. Called them back again, had to put up with their RUDEEEEEEEEE reps. and then got hung up on, called again, talked to another rep., then got transfered to a "manager" Jason, who told me I would not get my money back because I didnt send it in a certain amount of time. I told them I was never told to send it back a certain way. Jason said, the paper in the envolope tells you to send it back with in 30 days...I told him again, that because you guys sent me another bottle even when u were told not to, I was not expecting it and i NEVER OPENED THE PACKAGE AT ALL. I simply took it to the post office and mailed it back, I told him I should have been told to mail it back a certain way when I called..and I asked for him to pull up the phone call, and if I'm wrong, I will gladly hang up and let you keep my money. He told me that he can not do that becuase MY PROBLEM WAS NOT SERIOUS ENOUGH, he said, "WE CAN NOT REFUND YOU THE MONEY BECAUSE WE ARE NOT A MULTI-MILLION DOLLAR COMPANY"! ha!, and I'm a millionaire? They refused to pull up the phone call, this guy told me he was going to transfer me to his manager's voicemail...but he put me on hold for 47 minutes, I knew I wasnt getting transfered so I called again and got transfered to some RUDE IDIOT, who kept trying to act like he knew something, anyways, got hung up on, called again and told them I would dispute the charge, and they hung up on me again, I called them again, and asked them names of people who I had spoken with, and their MANAGER TREATENED TO PROSECUTE ME! (are you KIDDING ME)...I told him, "i just want to know that I will dispute this, good bye"... THIS GUY CALLED ME BACK !!! HE CALLED MY HOUSE!!! and said, "yes this is the person you rudely hung up on! I was like, why are you calling me?!! I didnt ask to get called! .

    Seriously, is that even legal? Thats like Harrassment! Anyway, I hung up on him because I was so furious by this time specially since hes calling MY house and telling me "WELL YOU CALLED US FOUR TIMES TODAY" when i told him why are you calling me. How is that even proffessional! what kind of company does that?

    PLEASE I WANT SOMEONE TO TELL ME IF I SHOULD DO SOMETHING! Im so upset, I work so hard to make ends meet, and because I had to wait for them to refund my money, becuase they KEPT me waiting... I cant even disput this with my bank because now it has been over 60 days since the transaction went through. I feel very upset and helpless, there has to be a way where these kinds of companies pay for how they deal with their customers. They got their product back, and aslo kept my $50.00!!! plus I paid postage to mail it back... HOW UNFAIR IS THAT!

    THE RUDEST "CUSTOMER CARE REPS" I EVER SPOKE THIS IN MY LIFE: IAN, TRICIA, JOSEPH, JASON! Hope god puts you in the exact same kind of misery you put other people in!
    ( I have never wished bad for someone but I'm furious cuz' I just got off the phone with these THIEVESS )

    0 Votes
  • Er
    Erin Hewitt Jul 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was was charged for green tea caps. I was over charged and did not receive the product.

    0 Votes
  • Su
    Susan Bryan Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This a rip-off that people should be made aware of. They offer a trial offer of 1-month for 1.00 plus shipping and handling $4.95 for Green Tea Extreme. When you receive the product you figure you only paid $5.95 for it for a trial offer. When your credit card bill comes you are being charged an additional $38.95 for this! When you try to find out what's going on you are told it is for the product. No where did I see this in their ordering form - I wouldn't have ordered it if I had known this. You have to cancel this automatic shipment of $38.95/mo. for this membership. Then good luck, you'll never get that money back, even if you return the original product (which I did). The customer service people are the rudest and will hang up on you. The credit card customer service could get no where so you are stuck being charged this money.

    0 Votes
  • Sh
    sharon trippett Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not order the products that you collected money for from my checking account. Causing my bank account to be overdrawn. I do not want anything from you but my money returned to my bank account... 77.90. Thank you.

    0 Votes
  • Te
    Tee Tee Aug 12, 2008

    Hey everyone just watch out for the green card claiming to give you a 25, 000 grant.

    0 Votes
  • Ro
    Rowe Holcomb Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ordered a "trial offer" of green tea extract for $1. Was charged $45.85 on my credit card for Hoodiburst gum($9.95) and Hoodiawater($29.95) plus a "membership". Then when I complained and demanded a refund, they were rude on the phone, and I am being charged a 15% "restocking fee" for returning the unopened items that I didn't even know I ordered! Stay Away from this rip-off company!!

    0 Votes
  • Di
    Diahann Aug 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Good Morning Everyone:

    This comment is for those who have been ripped off by CCNNUTRA and my road to resolution I hope this will assist those that have been affected by this practice. If you haven't already contact the agency referenced which I just did. You will receive an email confirmation once you've completed your complaint submission.

    Complaint Forwarded to: EConsumer.gov
    Website: www.econsumer.gov


    Saturday, 8/30/08 I placed an order for a Free Trial of Pomegranate Clear promotion. The promotion clearly stated the product was Free / NO CHARGE and that ONLY a shipping charge of $4.95 would be charged.

    Sunday, 8/31/08 I checked my bank account and found out that this company noted on my account as CCNNUTRA charged my account in the amount of $44.85. I immediately contacted my bank to inform them that I didn't authorize this charge and to credit my account. I asked my bank did they have a number for this company and I've noted that above. I also left a message with the company to inform them to immediately credit back this charge and that they ARE NOT AUTHORIZED for this amount or any amount & to fully CANCEL this order since there practice is fraudulent.

    In addition I ran a Google search on this company and found the following website with several complaints about this company: http://www.complaintsboard.com/bycompany/central-coast-nutraceuticals-inc-a29634/bydate.html --- Google search results: http://www.google.com/search?hl=en&q=central+coast+nutra+or+ccnnutra.&aq=f&oq=

    0 Votes
  • Di
    Diahann Aug 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This comment is for those who have been ripped off by CCNNUTRA and my road to resolution I hope this will assist those that have been affected by this practice. If you haven't already contact the agency referenced which I just did. You will receive an email confirmation once you've completed your complaint submission.

    Complaint Forwarded to: EConsumer.gov
    Website: www.econsumer.gov


    Saturday, 8/30/08 I placed an order for a Free Trial of Pomegranate Clear promotion. The promotion clearly stated the product was Free / NO CHARGE and that ONLY a shipping charge of $4.95 would be charged.

    Sunday, 8/31/08 I checked my bank account and found out that this company noted on my account as CCNNUTRA charged my account in the amount of $44.85. I immediately contacted my bank to inform them that I didn't authorize this charge and to credit my account. I asked my bank did they have a number for this company and I've noted that above. I also left a message with the company to inform them to immediately credit back this charge and that they ARE NOT AUTHORIZED for this amount or any amount & to fully CANCEL this order since there practice is fraudulent.

    In addition I ran a Google search on this company and found the following website with several complaints about this company: http://www.complaintsboard.com/bycompany/central-coast-nutraceuticals-inc-a29634/bydate.html --- Google search results: http://www.google.com/search?hl=en&q=central+coast+nutra+or+ccnnutra.&aq=f&oq=

    0 Votes
  • Kr
    kristy Sep 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too was charged $44.95 for a "free trial offer." What a scam.

    0 Votes
  • Sa
    sandra hatfield Sep 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I went on line and request a free trial size bottle of acai pure and only be charged 4.95 for shipping when the order came they had sent me hoodiburst gum and hoodiwater total charge on my card $44.85. Tried calling them they have a recording that they will call you back but they don't and you can'y return merchandise without a number code from customer service and you can not reach them to get the number.

    0 Votes
  • Ba
    Barbara STone Sep 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The spam email stated that it was a FREE trial offer, only to charge $4.95 for shipping and handling. on the right side of the page it had two other options marked, i believe they were called upgrades in which you would be charged more for those. i UNCHECKED them and proceeded to submit my order. An hour later i looked at my account online and it showed that i had been charged $44.85 instead. I immediately called and left a message with my name, phone # and order # which i had from an email confirming my order. i said 'cancel my order please.' i was very nice on this message. i continued to call and kept getting a message saying all agents were busy and to leave a message. i did, 3 total, and sent an email, all saying the same thing. i finally got a hold of someone today and he said my order had already been sent. i asked about my messages, why had no one listened to them, or called me back, or my email, i asked to speak to his supervisor, he said no, i asked why, he said because i was talking to him. then i got upset and proceeded to scream. when the order comes i can send it back, AT MY EXPENSE and then the funds will be returned to my account. he also said that the reason i was charged so much was because i didn't uncheck the other boxes. I KNOW i unchecked the boxes and he just kept saying 'no you didn't ' 'no you didn't' like a two yr. old. THEN he tells me i should have read the terms and conditions, which i did read some of but not carefully enough evidently, because there, it says that your card will be charged $ 44.95 no matter what. so its a scam from the get-go. is there anything else i can do to keep these creeps from continuing to do this? after i went thru my spam, i noticed that i had been sent this same email about 20 times, and that was the one time it got thru. How stupid of me, i should trust my computer when it says its spam.

    Thank you!

    0 Votes
  • Co
    CONNIE JARVIS Sep 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ordered free trial 1 month supply no where on form did it say they were sending me other items and charging my credit card. ($44.85) CAN NOT GET THEM ON THE PHONE. I NEED THEIR RETURN MERCHANDISE AUTHORIZATION # THAT THEY ARE ASKING FOR THEY HAVE A (MESSAGE MACHINE).

    0 Votes
  • Je
    Jennifer Sep 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a free trial of the acai Pure for the amount of 4.95. I was charged for two other items that I did not order and was charged $44.85. This is not what I agreed to, when trying to return it no one is available to give a confirmation number. This is a complete rip-off. I will never order anything again.

    0 Votes
  • Sy
    sylvia pirson Sep 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hi my name is sylvia pirson i order a product on 9-4-08 for $4.95 you took $44.95 off my card so could you refund my money to my card

    0 Votes
  • Co
    colleen Webb Sep 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a sample bottle of accia tea for shipping only $1.95. When i received it, there was hoodiburst gum andhoodiawater, for$41.85----This is a total scam and rip off. Get them out of business!

    0 Votes
  • Em
    EMMA CHANEY Sep 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    HAVE ATTEMPTED TO CALL THE NUMBER GIVEN TO OBTAIN A CONFIRMATION NUMBER TO RETURN UNORDERED MERCHANDISE FOR 10 DAYS .HAVE BEEN PUT ON HOLD. CANT SEND PRODUCTS BACK WITHOUT NUMBER.TIME IS RUNNING OUT FOR REFUND OF MY MONEY.EMAIL HAS NOT BEEN ANSWERED.THIS COMPANY IS NOT REPUTABLE AND SHOULD BE INVESTIGATED

    0 Votes
  • Pa
    Pam Chizum Sep 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the same problem as the comment I read about the price charged. When I called to get the charge reversed I was told there would be a $19.00 restock fee, so they offered $20.00 back & it was credited to my account within 24 hours. But..then 16 days later my account had another $38.95 withdrawn. When I called to complain it was simply not business hours. So here I am about 40 minutes later getting the correct spelling to the support web site

    0 Votes
  • Ke
    Kelsey DeMeyer Sep 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too ordered a trial size bottle of acaipure. I initially changed my mind and then the next screen offered $1.95 shipping and handling. I orderd it and then found out they charges my credit card $41.85. They will answer the first time you call only. After that they will not answer your call and you cannot leave a voicemail. The guy on the phone said that I did not UNCHECK two boxes on the screen. That is where he is totally wrong. I did UNCHECK both additional items they were offering. He told me I had to pay the S & H to send it back when it arrives or he will turn me into collections. TOTAL SCAM. I will never order off-line again from this type of ad. Too bad we cannot get Oprah involved, since they use her name as an endorsement. She would take care of it. I have not yet received the merchandise that I did not order, but I am sure that they make it impossible to return so that I have to pay for it. Surprise, I will not. The credit card company has been very helpful and I did make them aware of the web address to the complaint site. Again, BUYER BEWARE. There are deceitful individuals preying on all of us.

    0 Votes
  • Sh
    shelly mclain Sep 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    looking for my credit return on my american express, got the
    statement today and haven't seen the credit yet. how long does
    it take. mailed it to you 9/2/08 please notify approximate
    date you will credit the return. thanks

    0 Votes
  • Ge
    gerald sharp Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yes i went online and ordered the green tea extreme for $1.99 and ow my credit card is being charged $44.90 i need that to be removed right away thank you.

    0 Votes
  • Pe
    Penny Leaptrot Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my complant is that they made me think I was getting a trial free offer and I got the bill they charged me 45 for one and 44 for the other. I can not pay that. I called them and told them theytook it out anyway now my cking acct. is so messed up that i sit here in tears tryin to figure out where i'm gonna get the money to fix it. I've tried calling they don't answer, I leave messages they don't call back. I don't know what to do but I do know that I wonder how these people sleep at night ripping off so mant people like this. I have to do something I can't just let this go, . I'm not rich and now I'm big time in the whole cuz of the 90 they took from me. I want it back!!!

    0 Votes
  • Ch
    christina corbett Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was overcharged, they charged my account 44.95, for a Free trial size Shipping only 4.95 offer of acai pure. Also never recieved the product. Christina

    0 Votes
  • Al
    Alberta L Carson Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to return the 2nd bottle that I did not order for $44.90. I want my money back AND do no send anymore. Getting in touch with you via phone is impossible. I am not able to get a return merchandise number to send this back to get my refund in 30 days. I am a senior citizen on a fixed income and I can not afford this.

    0 Votes
  • Na
    Nadia Banashak Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I dont want you sent me any more products ! Please take me off yours list . I like to try yours free offer and pay only 4, 95 $ and you charge me 44, 85 on my card !!! I am not happy with yours company and I am not in to tray yours product any more...

    0 Votes
  • Li
    Lillian Brown Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i was suppose to get a free trial for a first month, i got charged 44.85 and after i canceled, i got charged again for something i didn't order, i want my money back on my card for both charges, i can't get thru the phone so please respond to this message and tell me when i can expect the results or i will take action for false addvertisement...thank you

    0 Votes
  • Je
    Jennifer Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a free trial for 4.95 and was shipped items that I did not ordered. When trying to contact them all I received was a voice message. I want to send these items back but have been unable to get the return merchandise form from them. I don't want any more of their items because they are false advertisment.

    0 Votes
  • Ma
    marlene gelardi Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I requested a free sample and received three items and a bill for $44.85. I wish to return all three items and request a RTM number to return unopened items. I do not think I should have to pay a restocking cost of 15% . I was not made aware of any of these costs at the time of request. Please respond soon.

    Thank you
    Marlene Gelardi

    where is the confirmation code?

    0 Votes
  • Ju
    judith burkard Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Cancel all orders, was told that credit cards would be recredited
    You have charged my account and no merchandise was received.

    My mother was also told her acoount credited, my mother also received other merchandise she did not
    order. Have made many phone calls, only get recording.

    0 Votes
  • Pa
    Pamela U. Rhodes Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would like to return this item. Today is 9/2o/08 order number 1075081

    0 Votes
  • Pa
    Pamela U. Rhodes Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please email what I need to do to return the item and receive reinbursement for the product 44.90 1 Green Tea Extrem 1 Unit (Lifestyle Program)

    0 Votes

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