Centennial Communications Corp.
Wall, New Jersey
United States - 7719
Yesterday, on my birthday, my AT&T cell phone (in my mother's name) rang waking me. Caller ID showed "Unknown" so I let it ring off. A few seconds later I got an email from Google Voice saying I had a voicemail.
It was Centennial calling for my mother. She had canceled her service and just received her final bill. My call history indicates they called my Google Voice number (which forwards to my AT&T phone) NOT my AT&T phone directly (one might assume they would call my AT&T phone since AT&T bought Centennial and both accounts are in her name, but this is not the case).
We have determined the only way for them to have gotten my phone number was to have looked at her phone records and "cold called" me. My Google Voice line is unlisted, in a different area code, and in my name. She called the number Centennial left and they claim they "have the right to do so".
As my Google Voice and my AT&T phone numbers are both on the FTC Do Not Call registry and I have had NO business dealings with Centennial Wireless within the last 8 month (technically never), I believe this company had no right to call me and I have filed a complaint with the Federal Trade Commission and the Better Business Bureau. It's in their hands now.
Furthermore, I am unsure if privacy laws permit this company to use these techniques, if so it's in my opinion bad business practice as they have enough information about my mother already to litigate if necessary. This has caused me and my wife to reconsider staying with AT&T for our wireless service (we had been considering switching carriers but hadn't because my wife owns an iPhone and didn't want to risk damaging it in the unlocking process).
After opening the bill, my mother says it incorrectly says she owes more money than she does. She has gone though the 30 day cancellation policy (even though I am not sure that was legal either as she was no longer contracted nor obligated to pay after immediate notification of cancellation).
My husband and I went to Centennial Wireless in Brookhaven, MS to upgrade our phones. We have been long term customers for a number of years. While we were being assisted, the sales rep's phone rang several times, in which he took time out to answer his personal phone! He told us about this "deal" that was going on to get a new phone. You could get a "companion" line for only 10 dollars a month and could get this phone for free. I decided upon this phone and my husband got just a simple phone.
The next day, I noticed that the sales rep had signed us up for two companion lines, not one. The store was closed at this time. That following Monday, we went back to the store to get everything situated. We asked to speak to the manager; he instructed that another sales rep help us. He was very nice and assured us that everything was straight. The manager meanwhile, was chatting it up and joking around with the other sales reps. Then, when he actually had to help us, he acted like we were bothering him.
When the bill came the next month, to my suprise, those two companion lines were still on there and my bill was over $200. I then contacted the main office, who in turn informed me that I would have to talk to the Brookhaven office. I then called them and spoke to the same sales rep that supposedly fixed everything. He was rude, told me it was all my fault. He then assured me that he would terminate those lines without a fee.
This month, I find out my bill is over $500!!! After all that, it's still not straight!! Really?!!! And of course, nobody can do anything about it!! Needless to say, after my contract is up, I will no longer be a Centennial Wireless customer!
I recently switched my service to AT&T which merged with Centennial wireless. All throughout my three year contract I have had problems getting text messages and calling. I once had no service for three days and had to call them several times before they were able to fix my service. I called and asked about leaving my contract early, but they would not let me without a $250.00 cancellation fee which they would not prorate even with six months left. All other providers I've heard of will. When I finally switched I had the last bill and a, ridiculous, disconnect fee outstanding with Centennial. Recently they decided it was alright to go through the numbers I have called when I had their service and start asking these people for my number. This was a very inappropriate move in my opinion, and embarrassing as well. Calling my friends and family to get a hold of me about an issue unrelated to them is ridiculous and harassing to them. Not only did they completely lose me and anybody I know as a customer, but everyone they called surely won't want the same thing to happen to them. This is extremely bad business practice and lost them a large number of customers as I will continue to post this on any and all sites possible as well as file a better business bureau complaint. When I called to complain about this, I was very rudely talked down to by an associate named Carrie. When I explained that legally I can tell them they must contact me by mail from now on, Carrie very rudely said well you have to mail this in writing. And I will be sending this letter out today. I have already complained about Centennial to everyone I know of who was called. I will continue to give the same advice to everyone I speak to about cellular service as well. I have had cellular service with Verizon and AT&T, and never had this sort of ridiculous and disrespectful treatment. Most businesses want you as a customer, not Centennial. Way to go Centennial. At this point I'm willing to spend a great deal of effort to let as many people as possible know about this and all other problems I've had with Centennial.
A year ago I purchased two phones and was put on their Talk Easy Plan. I was told that once I made 12 months of on time payments, I could "upgrade" to a regular monthly plan. (Talk Easy is a weekly pay plan) So, here it is a year later, I have made all of my payments per my end of the agreement. I was told that I had to wait until the exact anniversary date in Feb. to be changed to a monthly plan. Lo and Behold, Centennial has merged with AT&T. I was told by Centennial (two weeks prior to merger) that once I called them to have my plan changed, I could then go to AT&T and switch to an AT&T monthly plan and even purchase new phones at a discounted rate. When I went into the AT&T store, I was told that since I was still on a prepaid plan, they would have to run my credit. The deposit for two phones with AT&T would have been around $1, 000! And, surprise, surprise, they had just gotten the memo the day before I showed up that AT&T would not honor this agreement that I had made with Centennial. So, I have three options, which I am upset about. 1) pay a $1000 and switch to AT&T 2) pay $500 and buy myself out of my original contract of which I still have 1 1/2 years or 3) continue with the Talk Easy plan which means continuing to make weekly payments. (This is one of the reasons that I was happy to be rid of Centennial, I am SICK to DEATH of the constant "reminder" texts and announcements when I get close to my spending limit! Not to mention the Nokia that I have is a piece of crap!) In my opinion, AT&T should take into consideration the fact that I MADE 12 on time payments and not simply go by my credit score! (Which I'll admit is poor) I am SICK and TIRED of these cell phone companies! They are robbing people blind! And are dishonest at best! I am in the process of posting this story everywhere I can to try and find someone with a similar issue! I feel that I should be let out of my contract early with no penalty, as the terms of my contract have changed by having to pay such a huge deposit!
So, my parent's gave me a jingle after an officer stopped out to their house looking for me. (I haven't lived there in years) Why? you ask. lemme tell ya...back in 2001, I had a cell phone through Centennial. It was stolen. I immediately called and reported it stolen. A giant bill was sent to me about a month later. All charges were made after it had been reported stolen. What do I do? I call them back, spent a couple hours on the phone. It was deemed that I should "no longer worry about it" and that it was "taken care of". guess what? They filed a lawsuit against me, did not inform me of said lawsuit, and received a judgement against me. Now guess what? Not one Sheriff's office or county courthouse has any record of this. And the best "Guess what?" of all...Centennial has NO record of any of this either. They gave me a number to contact their legal department. It's a disconnected number. So, I can't visit my parents in their state until this is resolved for fear of being arrested for their mistake. I'm a poverty level mother of three. I have been on the phone for 3 straight hours trying to figure out what the heck is going on.
Sept 2008 I went to my independent Centennial store to use my warranty on my currety destroyed phone. While I was there trying to get my new one the customer service guy was telling me about promotiona that they were offering. Something about an internet service thing. Really didn't pay much attention. At that point I told him I wasn't interested and that I just needed a new phone. He then proceeded to tell me that he did not have the same model phone to give me, but if I wanted the one he was showing me I had to pay him a $20.00 fee. I complied and he asked me to sign a receipt. I skimmed through it, since I could barely read it, I had seen the $20.00 and figured it was my receipt after all. Not knowing he for some reason set up a 2nd line on my broken phone, yes seriously, on my broken phone. I left happy not knowing what had just happened.
A couple weeks later I got billed for a second line. I immediately called customer service and asked them why? They told me they couldn't help me because this was an independent dealer and they had no control over it. In a years time I have spent 8 hours talking to this incompetent business and their people.
After contacting the manager of the local store and faxing her everything, she told me she would take care of everything. Next thing I know I am being served for over $1, 000.00.
Trying to communicate with their attorney's office (who hasn't got a clue and told me that this is Centennial's way of getting money for nothing) and Customer Service is still a nightmare. Today my fananical institution contacted me and said that they garnished my checking account. All for a mistake someone else made.
I am currently in the process of sueing them for Pain and Suffering and have all my ducks in a row. For all of you that have been treated unfairly and screwed by this company I suggest we get together and get a Class Action law suite in motion. They should not be allowed to ignore, change their contract whenever they want, offer no help services, and have ignorant liers for employees.
Stay away for Centennial Wireless. What a fricken joke!
Centennial wireless has awful service, I was a centennial customer for 4 years and after my contract expired they still tried to charge me $250.00 early termination fee, I spoke with over six representatives and they said my contract expired and I could terminate without fees, and then I get a bill with a 250 dollar fee on it, I called the customer service dept. and they have magically created some kind of new contract extension that I was not aware of from 1 year ago! This new contract extension just happened to magically show up, when only 3 weeks ago my contract was expired.
Then when I attempted to solve the situation I was transferred numerous times to a number of incompetent, rude, paid to lie representatives. Then I was told they have no control over what the store reps say or do! Are they not all the same company? Centennial has been one huge headache, if you need cellular service, I'm warning you, dont go with the blue shirt disadvantage!! Between all the misc. fees, rude and un-helpful reps, variations in information and facts depending on which incompetent person you talk to, you'll just end up with a headache and pocketbook ache, rather than a happy cellular service.
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One of my friends and I had been long time centennial customers, both over 9 years with a total of 8 lines. Years ago Centennial offered professional service with not many issues but that has changed tremendously. The last 5 to 6 years have been terrible but I didn't want to change because of the free incoming minutes thinking that would make a huge difference (I switched 3 months ago and always have extra minutes so it was a bummer I didn't switch years ago, I have 5 phones on our plan too). When we go into the local offices the service is almost non-existant, when you call customer service they are usually unwilling to help and many times outright rude. I started testing different situations and acting ignorant of things and every time I would be lied to. I would then let the rep know I knew the situation or laws concerning the circumstances and they would try to turn it on me when they were lying. It is like they are trained to lie to the customer. My best friend who has been with them for 9 years is switching when her contract ends in 2 months, she has 5 phones too.
I have had many issues including charges for calls not made (that there is absolutely no use in trying to argue because you can't prove it), problems with service, and the 30 day cancellation notice they "require" but don't bother to tell you anything about it until you port your numbers. Now my main issue is that 2 of the 5 phones we had were still under contract, both had about 10 months left. I keep getting calls from Centennial but it is a recording everytime. I have called the local offices and the customer service letting them know I will not pay the $500 they want me to but I keep getting those calls. I consider Centennial to have broken contract long before me due to their lack of professionalism and terrible service. When you sign up you are guaranteed all this wonderful "blue shirt advisor" service and this was long ago lost so my contract should also be void. I have gone into the Beaumont, Texas office 3 times with my infant and have to wait in a line of 6 or more customers with ONE person at a desk helping so the wait was usually 30 minutes and more. Try that with your two year old. If I did call the customer service center they would tell me I had to go into the local branch so it was just an endless cycle.
I have written the president and let them know I would be willing to pay a pro-rated breach of contract fee but I will not pay what they are asking. I was with this company for over 10 years and they go enough of my money for service that wasn't worth one tenth of what they got. I got empty promises and they gots lots of dollars. That is just unacceptable int he business realm. They need to stick to their part too if they expect us to stick to ours.
I do realize it may affect my credit for not paying this but honestly I have zero negatives on my credit and this one won't hurt it enough to matter and it won't affect my husbands anyway. So, just consider all this if you are planning on Centennial as your carrier. The carrier I now have has been unbelievable. I have been with them 3 months and I just never knew issues could be so easy to resolve. I just call and the rep takes care of everything, I don't even have to wait to be transferred to another person or go into the office or any of that. They don't even question me like I am on trail, It is awesome!
Also, Centennial is the ONLY company to require the 30 day notice thing. Every other company doesn't do that. It is another way to rip off would be loyal customers. So, be careful and do the research first!