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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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9:47 am EDT

Cell C over 10 days now and still waiting for the iitc reference number on a stolen phone

I had a home invasion and my samsung cell phone was stolen. After a police report, my insurance company wants an itc number in order to pay me out for the theft.

Having called the Cell C Helpline, I was told to find my imei number of the phone and go to the nearest cell c store which I did on Friday 17th May 2019. I filled in the forms and was told it would take about 2 days. By Wednesday the next week, I had not been called so I called the store to be told that the imei was missing a digit. It was Cell c's error, apparently and the form was to be resent.

I called the store again today and was told nothing has come through. Cell C, does it really take 10 days to blacklist a stolen phone! I am appalled. I cannot be paid out for my phone as Cell C cannot seem to provide this service timeously. How long must I wait, and how difficult can this be to do. When signing people us, Cell C manages to get paperwork through quite quickly.

Please help. All I would like is my itc number and I can get on with my admin.

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5:26 am EDT
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Cell C I am looking for answers regarding previous complaints where my account was never closed

I have emailed previously and no one is getting back to me. Below is the email i sent. The problem i have now is that whoever was on the other end 3 years ago and was supposed to close my account did not do it properly and my account is now sitting with legal, i tried to contact them and they are not able to assist, the call centre agents are also not able to assist with this matter and just refers me back to Legal...its a run around and nothing is getting resolved. These accounts are now sitting under my name as unpaid and this is untrue. The bills were settled years ago. I need Cell C to resolve this soonest. It is affecting my credit record and my daily business.

Good day

I called the customer service to enquire about 2 open accounts under my name
Balance due showing R266.00 and R201.00 respectively. I had cancelled my contract very long ago and did a payment to pay in the balance due and emailed cell c with proof of payment. These accounts are not supposed to still be open. I request these be closed with immediate effect as these affect my credit score negatively.

My id number [protected] - I am very upset by the fact that there had been NO communication with me regarding this and had I not investigated this for myself I would not have known about it. When I spoke to the consultant earlier today to enquire he advised me to call the legal department directly in order for them to sort it out……I had NO communication from them either….i will require this matter to be treated with a great sense of urgency and need resolve by the end of the week. Should I not be communicated with or should this matter not be resolved by the end of the week I WILL contact your ombudsman.

Thank you

Kind Regards

Zelna Enslin

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Zelna Enslin1
, US
Jun 19, 2019 7:00 am EDT

Stilllllllllll waiting

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4:40 am EDT
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Cell C delay in getting an itc ref number

My partner called on Monday (20 May 2019) morning after we lost a device on the 19 May 2019 to blacklist it. He was told he passed the security checks and would be getting an SMS within 24hrs. I called Yesterday 22 May 2019 to follow up. A consultant that assisted me advised the case escalation was never done and she is not sure why. She also mentioned the ID number of the user was never noted. We had to do another case. She then advised me to follow up within 24 - 48 hours giving me a ref no [protected]. I called this morning, a lady call Thandeka advised she not be able to assist me as I was not the user of the device. I called again, Sphesihle told me to follow up on Saturday. The matter has to be reported to the police station within 48hrs and I'm out of that already. From a turnaround time of 24hrs to 6 days?

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3:11 am EDT

Cell C recycle cell numbers without prior notification that are linked to a contract sim

Good Day,

On the 22 May 2019, my autistic son was left stranded in a mall because Cell C decided to recycle our additional sim cards without prior notification.

I took out the 100 gig contract because the consultant told me I could link up to 5 additional sim cards for my family and we will share the data. It worked 100% perfectly up to 22 May 2019.

No-one, at Cell C, contacted me to inform me that they are recycling my cell numbers.

I called 084 145 and I am then told that I never linked 3 additional sim cards to my data sim. So for the last year, I guess we were using invisible sim cards.

I took my ID and paperwork with me when I paid for the additional sim cards and watched as the consultant linked the three Sims to my Data line @ Cell C in Liberty Promenade Mall.

How can there be No Record that Those sim cards were linked to my ID.

Why would I, a woman of 48 years old take a contract of 100 gigs when the biggest game I play is Happy Colour. The main purpose of this data deal was so that I can share the data and still be in control of the total data that my son could stream.

I bet you, I will not be able to lower my data contract without additional cost. I am not going into a Cell C shop, just to watch a consultant call 084 145 and not being able to help me.

Fix this, I want my cell numbers back.

Deeply disgusted.
Mrs Morrison

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5:20 am EDT
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Cell C Pathetic service - Busy looking at alternate ISP for Fibre

I've been receiving disgusting service from cellc. Since inception of my cfibre 100mbps service I've been disconnecting and having really frustrating problems. To top it off the service desk doesn't seem to know the difference between the issue being on the cellc side or cfibre side. Often I personally found a ticket logged for my area on frogfoots website and the service desk reports no issues to me. I'm having another problem this weekend again. It's started on Friday night and I've been having intermittent connectivity issues since then with zero feedback from cellc on my issue. After calling again this morning I was "promised" feedback but I really have no faith that cellc has my best interests. Every person I speak to tells me my issue is at a different place. The agent of Friday said it's a dhcp problem on cellc side. The agent on saturday said its a frogfoot problem and then proceeded to log a case for me to replace my router. I mean really now? Today is Tuesday and after escalating with your call centre team leader/manager on Sunday and with another team leader yesterday, my Fibre is still disconnecting randomly and i have to restart the router or reset the WAN cable on the router to come back online! How much more bad service must a person endure? I've started looking at packages from other isps and even considering paying more to receive a better service. Please help me understand why people join cellc as I'm really fed up with the lack of s****s and service. You are most welcome to listen to every single recorded call I've had with cellc for this service for your reference. Ticket # [CF062542068381]

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3:27 am EDT
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Cell C customer service

I am annoyed & disgusted by the lack of customer service from Cell C, more specifically the Liberty Promenade mall branch in Mitchell's plain. I booked my phone in for repairs on the 6th of March(ref: WPCAP322483)with Ashley(consultant), it came back damaged from Cell C's repair centre & therefore I declined to accept it in that condition. On the 08th April it was booked back to repairs to rectify the damage they had done(ref: WPCAP327423), no communication was done whatsoever when the phone got to the store & came back damaged & no communication was done when the phone was rebooked to fixed. All this time, I had to spend my own petrol going back & forth to enquire about the whereabouts of my phone, while the instalments were going no questions asked. On the 09th May I received confirmation that the matter was resolved under CPA & I should go to the store for my replacement. Went there on the 11th May and luckily Ashley the consultant was there to assist, she went to the back to check the phone & unfortunately there was no stock available on that specific colour(blue). Ashley then said she will check with the other stores if they have stock or request it from their head office & will give me a call on Wednesday(15th May) and even set a reminder on her phone, but till today I haven't received a call instead I'm the one who had to use my petrol once again to find out if they now have stock. I was there yesterday & Ashley & branch manager were off. It's unfortunate that I didn't take this incompetent consultant's name, who has no clue how to her duties or customer service for that matter. She 1st said it's the 1st she's hearing about replacement done at the store, coz as far as she knows such is not done there, although I showed her the sms..that didn't help. It was only after she called her colleague to assist, who then told her it's CPA, I must get replacement. This consultant then went to the back to get the phone, waited for +_40-45mins, only for her to come back & tell me yes the phone is there but she can't give it to me and when I asked why, her response was "because the manager's not in", like really now?wtf? I asked then, seeing that the manager's there can't her other colleagues assist?. She told me no! & that the manager had to authorise the transaction before she can book it out. My next question to her was; "what then happens when the manager's on leave?"'..then she said Ashley must authorise, so besides Ashley & manager that were not there I can't get my phone & just said I must come back today(20th May) when either Ashley or manager are in. So this tells me, out of that whole branch, only 2 people have mandate to authorise such transactions. This is [censored]! I am beyond disgusted at Cell c with their poor conduct and customer service, I seriously cannot wait for my contract to be over & done with.

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Update by Nomsa Mazibuko
May 20, 2019 3:34 am EDT

I am at work today and can't afford to go back there due to their lack of competence there of, I am not taking this matter lightly & I demand my phone that I'm paying & I'm never going to that store again. I demand my phone! If this means taking this matter to the consumer protection complaints, I will do so today.

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6:27 am EDT
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Cell C poor customer service

Good day,

I'm very unhappy with the level of service that I'm receiving from Cell C and are at a point where I am considering to approaching the office of the Consumer protector should this matter not be resolved to my satisfaction.

I've been battling to get a propper response as to when I can expect delivery of my upgrade phone.
Note that I applied for an upgrade in April and are still waiting for delivery.

My application was for the Huawei p30lte and a Huawei p20lite was delivered 2/05/2019.
The wrong device was returned after a long battle but I am still waiting to get a proper answer to when I can expect delivery of the correct order.

It is unacceptable to expect that your customers should put up with this type of unprofessional.
I am truly not satisfied being treated like this and this after being a customer of Cell C for so many years.

cell nu. [protected]
Internal ref: [protected]
Order nu. [protected]

Regards
JJ Smal

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11:22 am EDT
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Cell C fibre to the home

I have been trying to upgrade my current service with Cell C from 20:20 to a 50:50 since the 24th of April 2019 and move my existing account into my business name. All the correct documentation has been sent to Cell C three times now, please note I am trying to have this resolved as my current bank details will not be valid at the end of the month. The Cell C debit order will not go through as Cell C won't come back to me.
Please note I can't be held responsible if this happens.
My Account # [protected]

From: Allan Santana
Date: Monday, 29 April 2019 at 13:51
To: "support@cfibre.co.za"
Cc: "smeyiwa@cellc.co.za"
Subject: FW: C-Fibre

Hi Cell C

Please can you advise as I would like upgrade my line.

Allan Santana
Inovex (Pty) Ltd
(Mobile) [protected]
(Email) [protected]@solid8.co.za

From: Allan Santana
Date: Wednesday, 24 April 2019 at 10:45
To: "S.[protected]@cellc.co.za"
Cc: Simone
Subject: Re: C-Fibre

Hi Sahiel

I would like to move this my business account as previously discussed. I will be cancelling the 20/20 from 1st of May 2019 and upgrading the account to the 50mbps/50mbps - R1109 pm on a month to month basis from 1 May 2019. (Please note that originally agreement is older than two years as the agreement started 16 January 2017 there was no installationConnections fee so the will be no clawback fees) see below, Contracts can also be shared if required.

ID OF DIRECTORS - Attached
PROOF OF ADDRESS - Attached
CK DOCUMENTS - Attached
BANKING AUTHORITIES & CONFIRMATION OF BANKING - Attached

ADDITIONAL INFORMATION :
Cancelling the current 20/20 will result in a prorated clawback fee of the router and installation costs only over a basis of 24months - Not applicable

50mbps/50mbps - R1109 pm - please proceed on a month to month contract.

Allan Santana

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3:41 am EDT
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Cell C cell c lte services in potchefstroom

Good day,

In February 2019 we took out a contract from Cell C for internet services (LTE) in Potchefstroom. In April 2019 we went on holiday and when we returned the internet stopped working. After numerous calls to the cell c service and multiple walk-ins at the store, they confirmed that the services for the contract we were on has been discontinued and are no longer available in the area we live in. This is something the call service could not see on their system, so please do not refer us to follow-up with them.

Our comments and request in this regards:
Firstly a notice (preferably when the contract was taken out, but otherwise) one month or at least one week in advance would have been helpful as we do work from home on the internet, and being cut off without notice or explanation is unacceptable. Furthermore, no other services Cell C can provide us with will work in the area we stay, so all contracts now have to be canceled. Can you please confirm that no cancellation fees will have to be paid as this is the fault of Cell C and not us as users for contract termination? The store also mentioned that we now have to pay for the router, even though we are willing to return it to the store, is this correct?

Will you please help us in this matter, and to give us an indication of the total payable amount for us to then completely stop all services because we can not pay for a discontinued service and internet we do not have? If you are not able to assist us in this matter, could you please refer us to someone who could be of assistance.

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9:20 am EDT
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Cell C itc blacklisting (cell c)

Hi

I have been blacklisted by cell c with ITC on the cancelled contract ([protected]) which I had with them and I have been trying to contact their legal department with no luck of getting through. May I please be helped with the removal of my name from the ITC and a letter which state that I don't owe them.

Regards
Sam Phala
[protected]
[protected]@ymail.com

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2:03 am EDT
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Cell C I have been a contract customer for years! I am paying for a contract... why??? I don't have the device.

— Forwarded message —
From: Steven Delport
Date: Fri, 3 May 2019 at 09:59
Subject: Fwd: URGENT QUERY ON JOB CARD DATED THE 12 JANUARY 2019 - LG DEVICE - IMEI: [protected]
To:, Cell C Business Exclusive,

Good Day Madam

I am highly infuriated at this point. I have made several calls to you and your cell c department, visited your management and was told that the matter would be resolved within a few days.

You requested I bring through both my original device box, including my replacement device box, for you to rectify your very own error.

I am paying for a contract... why? I don't have the device I 've been paying for and this is going on for almost 4 months!

This is totally unacceptable! I would like to know how cell c is going to compensate me for the same and can I fetch my device tomorrow, as this is a major inconvenience?

I will not accept this incompetence which is a major cost to me, costing me both time and money!

Awaiting your urgent feedback?

Regards
Steven
Cell: [protected]

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5:49 am EDT
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Cell C service

on the 30/01/2019, I tuk 3 contract with cell c, account no [protected].
The sim card deal was R89 pm for 24 months, y7 2018 on Pinnacle 500mb, R219pm for 24months and P20lite bundle on pinnacle 5000 at 299pm for 24months. they debited 199.99 for activation the following day.

on February the first payment was R1208.85 when I asked them they said it was because it was first payment is almost double. on March again R1208.85, i reversed the debit order because it was not the contract agreement and i was not in hand with the contract copy, couldn't get time to visit the branch, they blocked all my cards. April 25 they tuk R1208.85, R1000.00 and R1208.85. i went to cell C in the weststreet where i tuk this contract they were full and time was not on my side. i left a message and my number " i have a contract here, i was double charged and wrong amount is being debited from my account, Please call me when done" no calls for the next 3 days. I simple reversed my money back. No one has tried to contact me until today.

I may reverse back the wrong debit order but my name is dragged on bad credit record, due to bad service provider from cell c

I want cell C to stick on our agreement or I return ur product and cancel the contract with u. I will be waiting for possible explanation and settlements arrangement.

Regards
Mbali Mlotshwa

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5:30 am EDT
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Cell C service complaint

Hi,
I'm unhappy with the level of service from Cell C!
26/04/2019 I ordered a Huawei P30lte and a Huawei P20 was delivered. Poor mistake, but yet I can live with it. what I don't understand is that Your couriers was supposed to collect this phone from me last week Thursday 2/05/2019 but still no show to present.
A retention's consultant said that Cell C can only dispatch the correct phone once the other was collected. I'm also fine with that, but How long must I still wait for my phone if Cell C fails to collect the wrong delivery?
[protected]
Internal ref: [protected]
Order nu. [protected]

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11:00 pm EDT
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Cell C online sim data deal r129 - 10 gigs data

I've just read all your accounts on Cell C. I am just as disgusted as you are. A sales lady Rhonelle Wheatley contacted me regarding a Sim only contract deal for R129 for 10 night and 10 day data. And waiting 2 weeks for devilvery. I've accepted it because I can afford it and that it's only a Sim deal. Clarity with this is only R 129 per month.
1st she send me the activation quote for the contract stating to me over the phone that it would be "significantly lesser" than my R129 sim contract. On 15 March I've emailed customer service and cc the sales lady. No response. I've phone Cell C regarding this after my bill came in April that my account is R787.13 you can believe my acrimony. I told the lady I did not take out a contract with an open line as I repeatedly asked Ronelle that it was only for 10 gigs for R129 pm. She put me as they call it" open ", if I wanted an open line, I would apply at mweb. On the 24 April the claim was lodged with Supervisor Spamandla with all my grievances [protected] case logged. I've heard nothing from Cell C. Then on the same day they logged my contract to only the 10 gigs pm. Why is Cell C allowed to mislead, products only for us as consumers finding out days later what your product is about.
I am new to Cell C, the contract is new March 2019, and I want to cancel my contract immediately . This is a disgraceful service provider

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Cell C payment made and not honoured

Greetings Complaints Board,

Ref Cell C No. [protected]
Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

I am one of the Ex GloCell customers. Cell C took over Glocell in 1st quarter of 2018. I then became a Cell C customer.
I paid my account since then using my Ex Glocell details. I was not informed to use any other details till Beginning April 2019.

All my payments via EFT using my gloCell details has been accepted by Cell C till End February 2019.
Suddenly From March 2019 Cell C does not want to honour that I paid my account using those details.

Because all the time during march i was getting SMS from Cell C payment not recieved, I paid R700. During that month to get my phone activated, it was activated for short time then de-activated again,

Cell C then informed as per info below they did not recieve my payment.

At the end of the day, I have know lost R700.00 using details I have been using all the time.

Please read below correspondence to see how I made contact with Cell C to resolve this issue

Ref Cell C No. [protected]

Response By E-mail (Rose) (01/05/2019 11:38:44)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.
We have received your email regarding the payment that was done with Glo Cell.
Please note that we are unable to trace the payment that was done on Glo Cell account.

Regards,
Rosemary Ugochukwu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (30/04/2019 12:24:40)

Greetings Cell C

Any feedback on this matter as stated below

Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (24/04/2019 15:51:37)
Greetings Cell C,

Is there know no communication from Cell C re this matter.

I have paid R700 Plus R150 during March and April 2019 and my phone is still down, basically from Beginning of march till know.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (20/04/2019 13:30:10)
Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

Customer By Service Email (Andre Barrows) (18/04/2019 18:50:20)
Greetings Aretha (11/04/2019 14:40:00)

I went to ABSA as per your suggestion, they could not reverse the payments.

ABSA says it's a variable payment and they cannot reverse it.

A Cell C Person phoned me this afternoon and says that is the only way we can fix this.

I went to the bank and that cannot be done.

Can Somebody in Finance not resolve this problem.

Andre

Customer By Service Email (Andre Barrows) (17/04/2019 07:26:49)
Greetings Cell C, Dominique

Up to know I have paid R900.00 Rand and my phone is still off.

Somebody from Cell C just sent me an email to reverse payments at the bank.
I only get home at 20h00 at night and work Saturdays.

Cell C did not inform me to Change banking details, before I made payment.

Why must I do all the running around and possibly incur extra bank charges as I have already as I sent so many Proof of payments.

Please resolve.

Andre Barrows
[protected]

Customer By Service Email (Andre Barrows) (11/04/2019 15:52:35)
Greetings Customer Service (Aretha Hlako and Dominique)

Did I do something wrong, I paid into the Glomail account as instructed by Cell C.

I work till 19h00 and only get home past 20h00.

The earliest possibility to do this is Saturday, if I AM NOT REQUIRED TO WORK.

The money went where Cell C requested, nobody informed me to switch accounts.

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Aretha) (11/04/2019 14:40:00)

Dear Andre Barrows
Thank you for contacting Cell C.

We have received your e-mail regarding your payments.

Kindly reverse the payment from Glocell at the bank and payment to Cell C bank account: Bank: Nedbank Account Name: Cell C Service Provider Company (Pty) Ltd Branch Code: 145405 Account Number: [protected] Account type: Current Payment Reference: [protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (11/04/2019 07:36:35)
Greetings Cell C (Dominique;CustServ)

I have know been cut off again.

Do I still Owe Some Money? TELL ME

Paid another R200.00 Last night using below Details with my Cell No: [protected] as the reference
Cell C banking details
Our banking details are:
Bank: Nedbank
Branch Code: 145405
Account Number: [protected]
Account Name: Cell C SP PTY Ltd
Reference: [protected]

It Seems as if Dominique switches on my phone and Proof Of Payment or CustServ then disconnects me.

This is frustrating. I paid R700.00 During March and last knight 11/04/2019 another R200.00(Since March I paid R900.00)

And my bill is for R185.00

What is going on? I hope I am not penalized with a re-connection fee everytime?

Who else can help me?

Andre Barrows
[protected]

From: Andre Barrows
Sent: Wednesday, April 10, 2019 4:14 PM
To: Proof Of Payment ; Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of Payment; Dominique,

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Dominique please check what is going on know as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (10/04/2019 17:27:52)

Greetings CellC CustServ

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Please check what is going on know, as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Duduzile Molefe) (08/04/2019 09:07:54)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.

We have received your query regarding your Cell C contract.
Kindly note that your query is being handled by the Finance Department who will contact you within 2 business days.

Regards
Duduzile Molefe
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (07/04/2019 14:43:22)

Greetings Cell C

I think I picked up the problem, I kept on asking the CellC customer care person if I am using the correct info when making payment, as this problem seems to have started when my new update was activated.

To Cell C (Custserv) I have as also asked and all both of them say, use tour Cell number as referance.

I know look at last statement dated 1/03/2019 and see different details as screen grab on the right, the screen crab on the left is the one I've been using since I started with Ex Glo-Cell which was taken over by Cell C.

I asked Cell C when they took over the GloCell account which Details I must use when making payment, I was informed to use my GloCell details. I asked know again and nobody at Cell C told me to use new details they just tell me to make sure My Cell phone number is used as reference.

I have sent so many proof of payments from my bank app, they informed me they going to charge for all the resends, but I had no option, I even obtained hard copy from the bank which is the fax copy I attached to cell C (ProofofPayment which sends out auto reply not making sense) as well as to CustServe@Cellc as well as DVanRooyen(DVanRooyen at least got me reconnected while CellC was looking into the problem) But I just got disconnected again.

Please Please CellC get somebody to assist me that knows what they are doing. I have paid R700 since the beginning of March 2019 using my same details I have always been using (The Ex GloCell details).

Andre Barrows

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (07/04/2019 08:50:01)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (06/04/2019 17:50:31)
Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sandile Khulu) (06/04/2019 08:59:40)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sandile Khulu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (05/04/2019 19:33:43)

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Judith Mtjalo) (01/04/2019 12:05:42)
Dear Andre Barrows

Thank you for contacting Cell C regarding your account.
Kindly be advised that you need to use your Cell C cell or account number as a reference.

Regards,
Judith Mtjalo
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (31/03/2019 20:56:50)
Greetings CellC

Customer Name: Andre Barrows
Cell number: [protected]
ID number:[protected]

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

Please let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

Response By E-mail (Tshepang) (29/03/2019 13:00:00)
Dear Andre Barrows

Thank you contacting Cell C

We have received your e-mail regarding your account.

Kindly resend proof of payment as we are unable to view your attachment.

Regards,
Tshepang Sefela
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (29/03/2019 07:50:33)
Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (26/03/2019 08:17:30)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (25/03/2019 15:27:39)
Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Kia) (25/03/2019 12:21:35)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Kia Bande
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (23/03/2019 18:48:28)
I've sent copy of proof of payment to proofofpayment@cellc.co.za As well as customerservice@cellc.co.za as well as [protected]@cellc.co.za. I still await feedback.
Andre Barrows
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________________________________________
Question Reference # [protected]
• Date Created: 23/03/2019 18:48:28
• Date Last Updated: 01/05/2019 11:38:44
• Status: Complete

COPYRIGHT © 2018 CELL C. ALL RIGHTS RESERVED

Subject: Ref Cell C No. [protected]

Response By E-mail (Rose) (01/05/2019 11:38:44)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.
We have received your email regarding the payment that was done with Glo Cell.
Please note that we are unable to trace the payment that was done on Glo Cell account.

Regards,
Rosemary Ugochukwu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (30/04/2019 12:24:40)

Greetings Cell C

Any feedback on this matter as stated below

Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings To Whom it may concern at Icasa.

I have struggled for more than a month trying to resolve the state of my account with Cell C

My issue as it progressed is expressed in the emails below.

I have done what Cell C says I must do and attempted to have ABSA reverse the Payments of the R700.00, according to ABSA an EFT payment can't be reversed.

It seems we have now reached a stalemate as to my opinion Cell C does not want to acknowledge my payments.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (24/04/2019 15:51:37)
Greetings Cell C,

Is there know no communication from Cell C re this matter.

I have paid R700 Plus R150 during March and April 2019 and my phone is still down, basically from Beginning of march till know.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (20/04/2019 13:30:10)
Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

Customer By Service Email (Andre Barrows) (18/04/2019 18:50:20)
Greetings Aretha (11/04/2019 14:40:00)

I went to ABSA as per your suggestion, they could not reverse the payments.

ABSA says it's a variable payment and they cannot reverse it.

A Cell C Person phoned me this afternoon and says that is the only way we can fix this.

I went to the bank and that cannot be done.

Can Somebody in Finance not resolve this problem.

Andre

Customer By Service Email (Andre Barrows) (17/04/2019 07:26:49)
Greetings Cell C, Dominique

Up to know I have paid R900.00 Rand and my phone is still off.

Somebody from Cell C just sent me an email to reverse payments at the bank.
I only get home at 20h00 at night and work Saturdays.

Cell C did not inform me to Change banking details, before I made payment.

Why must I do all the running around and possibly incur extra bank charges as I have already as I sent so many Proof of payments.

Please resolve.

Andre Barrows
[protected]

Customer By Service Email (Andre Barrows) (11/04/2019 15:52:35)
Greetings Customer Service (Aretha Hlako and Dominique)

Did I do something wrong, I paid into the Glomail account as instructed by Cell C.

I work till 19h00 and only get home past 20h00.

The earliest possibility to do this is Saturday, if I AM NOT REQUIRED TO WORK.

The money went where Cell C requested, nobody informed me to switch accounts.

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Aretha) (11/04/2019 14:40:00)

Dear Andre Barrows
Thank you for contacting Cell C.

We have received your e-mail regarding your payments.

Kindly reverse the payment from Glocell at the bank and payment to Cell C bank account: Bank: Nedbank Account Name: Cell C Service Provider Company (Pty) Ltd Branch Code: 145405 Account Number: [protected] Account type: Current Payment Reference: [protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (11/04/2019 07:36:35)
Greetings Cell C (Dominique;CustServ)

I have know been cut off again.

Do I still Owe Some Money? TELL ME

Paid another R200.00 Last night using below Details with my Cell No: [protected] as the reference
Cell C banking details
Our banking details are:
Bank: Nedbank
Branch Code: 145405
Account Number: [protected]
Account Name: Cell C SP PTY Ltd
Reference: [protected]

It Seems as if Dominique switches on my phone and Proof Of Payment or CustServ then disconnects me.

This is frustrating. I paid R700.00 During March and last knight 11/04/2019 another R200.00(Since March I paid R900.00)

And my bill is for R185.00

What is going on? I hope I am not penalized with a re-connection fee everytime?

Who else can help me?

Andre Barrows
[protected]

From: Andre Barrows
Sent: Wednesday, April 10, 2019 4:14 PM
To: Proof Of Payment ; Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of Payment; Dominique,

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Dominique please check what is going on know as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (10/04/2019 17:27:52)

Greetings CellC CustServ

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Please check what is going on know, as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Duduzile Molefe) (08/04/2019 09:07:54)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.

We have received your query regarding your Cell C contract.
Kindly note that your query is being handled by the Finance Department who will contact you within 2 business days.

Regards
Duduzile Molefe
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (07/04/2019 14:43:22)

Greetings Cell C

I think I picked up the problem, I kept on asking the CellC customer care person if I am using the correct info when making payment, as this problem seems to have started when my new update was activated.

To Cell C (Custserv) I have as also asked and all both of them say, use tour Cell number as referance.

I know look at last statement dated 1/03/2019 and see different details as screen grab on the right, the screen crab on the left is the one I've been using since I started with Ex Glo-Cell which was taken over by Cell C.

I asked Cell C when they took over the GloCell account which Details I must use when making payment, I was informed to use my GloCell details. I asked know again and nobody at Cell C told me to use new details they just tell me to make sure My Cell phone number is used as reference.

I have sent so many proof of payments from my bank app, they informed me they going to charge for all the resends, but I had no option, I even obtained hard copy from the bank which is the fax copy I attached to cell C (ProofofPayment which sends out auto reply not making sense) as well as to CustServe@Cellc as well as DVanRooyen(DVanRooyen at least got me reconnected while CellC was looking into the problem) But I just got disconnected again.

Please Please CellC get somebody to assist me that knows what they are doing. I have paid R700 since the beginning of March 2019 using my same details I have always been using (The Ex GloCell details).

Andre Barrows

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (07/04/2019 08:50:01)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (06/04/2019 17:50:31)
Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sandile Khulu) (06/04/2019 08:59:40)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sandile Khulu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (05/04/2019 19:33:43)

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Judith Mtjalo) (01/04/2019 12:05:42)
Dear Andre Barrows

Thank you for contacting Cell C regarding your account.
Kindly be advised that you need to use your Cell C cell or account number as a reference.

Regards,
Judith Mtjalo
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (31/03/2019 20:56:50)
Greetings CellC

Customer Name: Andre Barrows
Cell number: [protected]
ID number:[protected]

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

Please let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

Response By E-mail (Tshepang) (29/03/2019 13:00:00)
Dear Andre Barrows

Thank you contacting Cell C

We have received your e-mail regarding your account.

Kindly resend proof of payment as we are unable to view your attachment.

Regards,
Tshepang Sefela
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (29/03/2019 07:50:33)
Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (26/03/2019 08:17:30)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (25/03/2019 15:27:39)
Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Kia) (25/03/2019 12:21:35)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Kia Bande
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (23/03/2019 18:48:28)
I've sent copy of proof of payment to proofofpayment@cellc.co.za As well as customerservice@cellc.co.za as well as [protected]@cellc.co.za. I still await feedback.
Andre Barrows
Get Outlook for Android
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________________________________________
Question Reference # [protected]
• Date Created: 23/03/2019 18:48:28
• Date Last Updated: 01/05/2019 11:38:44
• Status: Complete

COPYRIGHT © 2018 CELL C. ALL RIGHTS RESERVED

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Cell C customer service

Good day Sir/Madame,
I'm trying to get hold of a consultant to assist me with my query. I've cleared my payment which was behind, when I go on the app it still shows that I need to pay that spe ific amount next month seeing that my account has been suspended and I didn't utilise the simcard as of Feb 2019. They just debit left, right and center from my bank account. I would like them to contact me please.

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Cell C unethical behaviour

I have been struggling with C Surance and the Repair department for like 2 months from the day I paid my access fee.

I need urgent assistance with my claim, the level of service I have been receiving from your customer service department is extremely disappointing, slow and very bad. I submitted a claim for my cell phone and I have paid the excess on the 28th of March 2019, and no one has com back to me on the progress.
When I call your call centre I am informed either I have to wait for 14 working days or your system is down and I need to call back later as my ticket cannot be tracked.

on the 12/4/19 Lerato fro repairs said: the phone has been repaired and its with the manufacturer. They will receive it on the same date and on Tuesday (16/4/19) they will send it to cell c midlands mall.

on the 17th April 2019 I spoke to Gugu and she puts me through to Lerato... Lerato say its still going through Quality Check and should be with them shortly. until today I haven't receive my phone.

This is very disappointing guys, unprofessional and extremely frustrating.

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Cell C unethical business practises and no communications skills

On the 6th of April I Loged an incident with your call center, 9040600923, and they closed it without contacting me.
on the 11th of April I mailed customer care, no response.
on the 15th April I visited the Fourways Branch, empty Promises
On the 20th April I called the fourways store manager, more empty promises.
You have upgraded my account without my permission, have double and trippled billed me respectivly for March and April.
Is this unfair recourse due to taking your call center to court for sexist and derogatory remarks? I thought having a call center agent refuse to help me as I sounded like a girl was bad. If I knew you were such a vindictive company I simply would of ended my business with you instead of trying to find a resolution and continue doing business.
I want a resolution or at least for comunication to take place between us both.

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Cell C poor customer service and unauthorized debit orders

I have fiber account with Cell C which I took in November 2018. The arrangement was that Cell C would debit my account at every 25th of the month. When they did not debit, I opted to do an EFT and send proof of payment. This carried on until the month end of February when they debited my account. This is after I had made payment on the 25th. After contacting their agents, they informed me it was an error and I should ask my bank to reverse the amount. In March, the same thing happened. When I contacted them again, they said when I opened my account, a duplicate account was created by error however they are fixing it. After going back and forth with them, they confirmed two credit notes have been created on my account and the duplicate account was canceled. On the 10th April, I received a confirmation email of the credit notes and was assured that everything has been resolved, I should await my April invoice. Today, the 18th April, Cell C has suspended my account. Upon contacting them, the agent told me her boss informed her that I should await a call from the gentleman who confirmed the credit notes. I am utterly disgusted and disappointing by Cell C.

Regards
Lerato

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Cell C online contract

I bought the online deal for a Sim Only contract deal on the 26th of March. It is now the 18th of April and I still have not received my Sim card.
I have called numerous times with no resolve, every time they say that someone from the courier will call met to arrange. But no one has contacted me.

Please urgently assist.
I cannot pay for a contract that I have not received!

My ID number is [protected].
You can contact me on [protected] (non cell C number).

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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