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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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6:13 am EDT
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Cell C disgusting service as well as the shocking inability to be able to speak to any management staff of the company

Cell C is the most useless and unprofessional company i have ever displeasure of dealing with.
I have a contract with Cell C for two mobiles however the one " [protected]" I have not been able to speak to anybody since Friday 02 August 2019.
I have phoned the technical department ' 0841555555' and spoken to Lepotang.
I have phoned Mercia ' 0841744211'.
I have phoned Fikile ' 0841744211 as well as 0747433107. And spoken to her exactly 8 times already. Fikile as promised on two occasions 1st time 8 Aug 2019 & 2nd time 13 Aug 2019 to phone me back and i am still waiting. I have spoken to Thobani Zakwe on Thursday the 08 Aug 2019 at 09:20 am who assured me the problem will be sorted out by the close of business on the 08 Aug 2019. I have phoned and spoken to him on the 12 of Aug 2019 and he informed me that the IT department is busy sorting out the problem and that is should be sorted out on the 12 Aug 2019. He also assured me that he will phone me on the 12 of August 2019. However neither of the above has happend.

This Cell phone is used by me for my Guest House and would hate to think of how much business I have lost in the last 11 days. Is cell c prepared to compensate me for this ?
Furthermore I want on [protected] the contract to be cancelled with immediate effect BUT NOT ON [protected].
I would appreciate it if I could be furnished with contact number of one of the managers or better still the CEO of CellC who appears to be hiding away as no one can furnish me with his number. I await your response, Charles Featherstonehaugh

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4:42 am EDT
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Cell C r1 000 deducted from my account

On the 20th of July 2019 a debit order of R1 087 was returned by my bank due to insufficient funds. I immediately made an EFT payment to Cell C on 25th July for the amount of R1 087. I e-mailed the proof of payment as requested to the "Proof of Payment Department" as well as to the customer care department. On the 25th of July Cell C deducted another R1 000 from my bank account. I informed them about it by means of numerous telephone calls and e-mails. Up to date this issue has still not been resolved. I have been a loyal customer of Cell C for many years and I am appalled by the way that this matter is being handled. I am at my wits end. When I phone they put me on hold for the contracts department and then my call is cut. I need a supervisor or manager of the contracts department to contact me to resolve this matter. I will definitely not renew any of my contracts with Cell C in future due to the poor service I have received from them. I have received
various Reference numbers to my numerous e-mails ([protected] Incident [protected] refers) All I am asking is that they refund me the R1 000.00 they deducted from my bank account on the 25th of July. How difficult can that be.
Francy East [protected] 4)

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3:04 pm EDT
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Cell C my cell c country

Cell c legal department urgent request for a call back
Alisha a | 06 aug 2019, 15:16
I am very disappointed in the service, I am well aware of my account being in arrears, due to I was unemployed but I still contacted cellc customer service, to make arrangements in paying my account. june month end I tried doing payment via eft but using my cellc number or id number as reference it didn't allow me to pay. I contacted cellc they said I will received and sms with the reference number, nothing came through. the amount outstanding r1900.00, I have been trying to contact cellc ever since june till now I have found no joy, I have visited cellc store twice now they asked me to send you guys an email. they then gave me a number for legal * 601 called this number numerous if time very hard to get through, just for a reference so that I can make a payment. finally got through to legal to took my information and gave me the amount of r2800.00 which is not fair. I am still awaiting the reference number so I can pay. please advise how to go forward, I have made too many contacts and I can't wait anymore.
Contact me on [protected]
I want to make payment asap

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2:23 pm EDT
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Cell C router network issue

To whom it may concern,

I'm wondering if you can help advise me what to do next?

About a month ago now I started having an issue with my router. When I contacted you, you informed me that the tower in my area which is giving the network access was turned off therefore leaving me with no internet and I still have 14 months, now 13 more months of the contract.

I asked you guys to please give me an ultimatum as I refuse to pay for the next 14 months for a service I am no longer receiving. You keep saying you will get back to me but its been 2 weeks since you told me about the tower being switched off, which I was not informed of until it had already been switched off! I have now paid for another month of a service I am no longer getting and you are not giving me any options to continue the contract?

I have since tried to plug the router in, in a different area and still get the same issue of no network access which now means that the router is not working not just from the tower being down as the router still has no internet access in a different area with a different tower. When I asked your company about that issue now they just said they would get back to me and still nothing has been done about the issue.

Please can someone advise me on what my next steps should be as I refuse to pay for a service I am no longer getting and you refuse to let me know what my other options are?

I have tried everything and no one at the company is helping me sort the issue out?

If you continue to ignore my issue and even acknowledge my problem I will be taking you to court as this is actually just ridiculous now and the fact that no one is willing to deal with this issue is so unprofessional and I will be mentioning this to every 0erson I come into contact with and I will be complaining all over Facebook and hello peter as this is not called for! You are taking my money so willing but will not help me with anything!

This is my last resort and if nothing is done now to help sort out my issue I am taking this to a lawyer to sue your company.

Please get back to me ASAP

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11:33 am EDT
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Cell C over billing on my account

I received a notification that my bill for the month of August totalled to R1025. I called the call centre to query an I was informed that I am being charged for additional data that is supposed to be free but can not discounted this month because of a billing system but will be credited in September. What?

I further proceeded to cancel my cellphone insurance with c surance where according to the policy wording the cancelation is immediate but was told I will be billed for the last time this month but there is no cover.

The service I have received thus far is shocking and disgusting.

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Update by Nombulelo Hegeni
Aug 21, 2019 9:48 am EDT

Hi

Thank you for your assistance regarding the data charge.

There is however feedback outstanding for the insurance bill for R167 or something that also needs to be removed.

Update by Nombulelo Hegeni
Aug 21, 2019 9:04 am EDT

Hi Marupeng

Please feedback on the insurance part of my complaint.

I spoke to a consultant from Csurance yesterday who confirmed that i am correct about the immediate cancellation and a prorated amount would be refunded to me. Also mentioned that they are busy speaking to cellc regarding the billing for the month of August - should be removed.

Update by Nombulelo Hegeni
Aug 15, 2019 3:34 am EDT

If calling me and cutting the call when i answer is what you call attempting to contact me then you need to recheck your records. I received a call from a 084135 number but the call cuts immediately after i answer.

My alternative contact is [protected]

Update by Nombulelo Hegeni
Aug 15, 2019 2:22 am EDT

Still no feedback or contact. You will not receive a single cent from me until my issue is resolved.

Update by Nombulelo Hegeni
Aug 13, 2019 4:40 am EDT

My contract and contact number is [protected]

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Magauta
, ZA
Aug 13, 2019 9:06 am EDT

My account was debited more than what i agreed on when i renewed my contract, please revisit my agreement tape and see if i took the contract under the agreement that i will be paying how much?

I have been a loyal customer and i demand to be treated as such.

Contract No.[protected]

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11:23 am EDT
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Cell C data service and customer service

I earlier today contacted Cell C on their Facebook page, to ask what the issues was with the data service connection problems that I'm experiencing as well as thousands of other users. Later to find that I have been ignored, how I know this is that an additional enquiry came in on their posts and it was answered by the Cell C representative. My enquiry on the other hand still wasn't answered, so I decided to investigate. I found that they representative was online constantly yet still hadn't responded to my enquiry, further more I had noticed that all African clients were answered within 10 minutes where as Caucasian clients had to wait anywhere from 10 minutes to having no response at all (like myself) so clearly it's an issues of race as well. I am livid by this, my well being and work is affected since I can't connect to the Internet to make bookings for my client, they cannot help me or give me an indication as to what's the problem so I'm completely in the dark. I've just renewed my contract and now I'm getting now service from the contract of company, this is gross negligence and a breach of contract and will exercise my right to cancel it at no extra charge or fee because this is unacceptable.

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8:01 am EDT
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Cell C no signal/ service

I have absolutely no signal since Friday the 9th of August. I don't know whether it's due to a fault on my sim card or something else. I tried everything I could think of to fix it. I restarted my phone several times, I even wiped my phone. It still doesn't work, and now I can't use Whatsapp, since I need a verification code, and I can't get any SMSes. I am very angry to say the absolute least, and I would appreciate some feedback from you. If this problem continues I will find another network provider.

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5:16 am EDT
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Cell C overcharging clients

I recently did a sim swap for both my contract lines because my phone got lost, however I was initially informed I'll be charged R50.00 for each sim for the swapping. One of my lines was deactivated, when I called in today to activate the line, I was told there'll be an additional fee of R115.00 that will be debited due to the activation. I find this to be unethical because I'm already on a contract not prepaid, so why do I have to pay activation fees let alone being informed on minute 99 before activation about this fee. Totally disappointed with Cell C's way of doing business, cant wait for my contract to end.

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5:09 am EDT
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Cell C no data or service

Good day
I am beyond upset because of the problem you guys are having at the moment since 1st of Aug, without informing your clients. We have to struggle and think something might be wrong with our sim card, signal or router just to find out that the problem is with you Cell C. Seriously, for how many days more must one be without Data? You will credit me from the 3rd of Aug untill there where you eventually sort out your problem, if not I will take it further. The consultant at your Uitenhage Branch also said to me that this is not fair to us and should be credited! Every day I try to see if the connection is sort out and still nothing.
I need a urgent response on what's happening and how long must I be within data, I am running a business and need my data.

Yolandi Jerling/ van der Merwe
Id [protected]
my contact no [protected]
email- [protected]@gmail.com
Using 20gig day 20gig night
I don't know what the Cell C no is. Using it for data.

Thanks
Yolandi

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Update by Yolandi@15
Aug 26, 2019 7:01 am EDT

I did received the email.
thank you I will do that

Update by Yolandi@15
Aug 26, 2019 4:38 am EDT

Which email should I reply to because there is nothing. There was only 1 mail and I did reply it was the form I had to fill in. I said I can not answer during week days as I am at work. you don't understand?

Update by Yolandi@15
Aug 25, 2019 8:35 am EDT

still off from where I last said it is off. feedback required urgently

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Update by Yolandi@15
Aug 24, 2019 4:26 am EDT

And still off. seriously?

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Update by Yolandi@15
Aug 24, 2019 3:09 am EDT

you can call me now

Update by Yolandi@15
Aug 23, 2019 10:12 am EDT

off again

Update by Yolandi@15
Aug 22, 2019 10:06 am EDT

Again it only worked for 2 days. off again. HELP HELP HELP. I filled in form for further investigation no reply. help. fed up!

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Update by Yolandi@15
Aug 19, 2019 9:20 am EDT

I did reboot it and it is working now. probably only going to work for 2 days again but I will let you know. what about my refund?

Update by Yolandi@15
Aug 19, 2019 6:02 am EDT

It is really beginning to work on my nerves! after complaint it worked for 2 days then off again😡😡😡😡😡😡😡😡😡😡😡😡😡 I need a serious answer on what is going on here and why am I being ignored about the refund? If I don't get my answers and services I am going to hello Peter 👍

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Update by Yolandi@15
Aug 17, 2019 2:41 am EDT

I haven't tried it this morning at work currently will check tonight. Refund for the days it was off?

Update by Yolandi@15
Aug 16, 2019 3:01 pm EDT

After my complaint how funny it worked for 2 days thereafter but then what happened again😡😡😡😡 back to no signal. No ways I am paying the full month. Sorry! When will you sort out this problem. Does it really take that long for IT to sort this put.
[protected]
yjerling@gmail.com
you can mail me as I am at work and van not take calls.

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8:31 am EDT
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Cell C data package sim card

My name is Mrs SE Strydom, my number is [protected], I also have a data package contract of which I received an orange sim card in March 2019. Last week Thursday the sim card crashed. On Sunday 04/08/2019 I went (with my own inconvenience, waste of my time, waste of my money and petrol) to the Cell C shop in Carnival Mall. The sales lady Maphed was trying to assist me and said clearly that Cell C is having a hassle with the orange sim cards and that I can do a sim shop for R150.00 or she can do it on the contract and issue a new sim for R50. This is not acceptable I have been a Cell C client for 12 years and only have had the sim since March 2019 but yet Cell C wants me to pay for there mistake (not my fault I received a defected sim). I asked to speak to the manager of the shop. He was out and about in the mall and kept us waiting (after Maphed called him) for 20 minutes. His name is Desmond. I found him to be unfriendly with a very laid back unprofessional attitute and did not even pick up the phone to call or anything regarding my issue. This is the treatment that I receive after being a loyal client of cell c for over 12 years! This is not acceptable at all. So how is Cell C going to solve this issue? Hope I will get a satisfactory answer soon. Mrs SE Strydom

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7:58 am EDT
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Cell C unsuccessful cancellation of subscription

The customer service and overall experience with Cell C has been utterly disgusting, to say the least. It is taking us 4 months to get someone from Cell C to cancel our data subscription from them, and it still hasn't been cancelled. That is multiple times a month that we have to reverse a debit order from our account and multiple phone calls to inquire as to why the subscription has not been cancelled. We phoned a month before the subscription had to be renewed, the call centre agent advised us to phone on a specific day which we did. On the day we cancelled the subscription, we were advised to phone the next day to check whether the subscription has indeed been cancelled which we did and we were assured that the subscription has been cancelled. Here we are, 4 months down the line still having the debit order going off for the Cell C subscription and still battling to get someone there to understand how to work their system to cancel a subscription. Utterly shocking and greedy! Not to mention the poor customer service from the arrogant call centre agent we had to deal with last.

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3:46 am EDT
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Cell C sim swap

ive been on cell c for years, i recently lost my phone and i have been trying to do a sim swap for the 3 passed days, hoever they keep telling i have fail security check, i even went to the branch in JHb newtown, they told me the same thing, i even brought an ffidavit from the police station, my ID book and proof of reseidence, and they still cant help me😡

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1:44 pm EDT
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Cell C cell c data sim card

I have just bought a data sim card with cell c for the past two months it was fine not having problems but this third month it's always offline so my query is that why am I being treated like that because I am paying for the data and it was working nice but now it's really troubling me please assist I cannot pay for something that I don't benefit from it.

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8:08 am EDT
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Cell C cell c contract

I had a Cell C contract which I canceled and they are now sending me invoices of content services for a number that hasn't worked in ages, customer services is transferring me to a non existing legal department 😩

Cell C I need answers, why am I being invoiced for a cancelled account that hasn't been used? What are content services, is your legal department real?

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Update by Nobuntu Sibozo
Aug 08, 2019 3:20 am EDT

The number related to the issue is [protected] and you can contact me via my email which is nsibozo@gmail.com or call [protected] or [protected].

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9:46 am EDT
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Cell C without data for 6 days

I have no mobile data on my phone at all. I have a smart data package and the customer care center advised that all smart data package subscribers are without data, my work is dependant on data and i am really battling to perform my daily tasks without data. I dont understand how this problem can last so long. I find it unacceptable that this have been going on for 6 days already, I now have to pay additional money for prepaid data to be able to use my phone as I am dependant on data. How will Cell C compensate me for the additional expenses I now have to occur ? as i can not make use of the service I subscribed to, should I cancel my contract as you can not provide me with the service that I have subscribed for ? please also refer to my case number [protected] for cellphone number [protected]

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Lundy Bredberg
, ZA
Aug 25, 2019 8:13 am EDT
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I have been experiencing the same problem! I've been into my Cell C branch twice, the staff just shrug their shoulders and say it's a nationwide problem. It is now the 25th Aug and I am still experiencing problems with data, 25 days now! I work remotely and rely on my data package for work. The branch manager promised to contact me if I emailed him, I have done this 3 times without a response. I have phoned, been into the branch but nobody cares. They will happily debit my account at the end of the month and expect me to be ok with that. Anyone have any advise on this problem?!

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9:19 am EDT
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Cell C charge cancelation fees after two years of paying

Cell c charge me cancelation fees after i didn't want to upgrade and served and PAID my full twp years of my contract i tried to resolve it and even have a message with a reference number saying i been refunded yet i still get messages about the arrears payments i been on the phone for more tgen an hour trying to resolve it probably for the 5th time yet i get send from pillar to post kept hold on the line for 29min and i have proof of that im so tired of rryi g bit no one helps and the consultants are rude treating you like your a criminal CAN SOMEONE PLEASE HELP ME

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Update by Sonè
Aug 08, 2019 6:25 am EDT

My cell phone number is [protected] because just this morning i received another email if i dont pay withing 2days i wikl be hamder over can i please have some kind of reference number for future references

Update by Sonè
Aug 06, 2019 1:51 pm EDT

Good day, kindly be advised Case number:[protected] has been resolved, a refund has been processed into your Account. Please note that a refund may take 3 -7 days to reflect into the bank account.
Please contact us on 084140 for further assistance. Kind Regards, Cell C Team

Cell C Alert: Payment of R 166.96 has still not been received. Please make an immediate payment or for arrangements call 084140 to prevent suspension. For cash or EFT payments, please use the following ref no: [protected].

The two references that cell c customer service cant seem to help me with

Update by Sonè
Aug 06, 2019 1:50 pm EDT

Here is the reference number regarding the outstanding amount [protected]
Here is the reference for the refund which was never taken off my account and according to cell c im still in arrears i get pestered for the outstanding amount

Good day, kindly be advised Case number:[protected] has been resolved, a refund has been processed into your Account. Please note that a refund may take 3 -7 days to reflect into the bank account.
Please contact us on 084140 for further assistance. Kind Regards, Cell C Team

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3:29 am EDT
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Cell C application and delivery of a device

I applied for a new contract on the 10 July 2019, till now I have not received the phone and when I call the contact centre they tell me stock has come in they will send it to me and so fought but nothing and when I speak yo your agents they are rude and evasive promising call back's but they don't ever call, this is the worst service I have ever received. It's been holds me back from taking out a contract with a new provider.
Sort your business out.

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1:15 am EDT
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Cell C data connection problem

I have been struggling with my CellC data connection since Wednesday last week.

Up unto now, I had no support/assistance to get this fixed, other that some-one calling me and asking if it has been fixed, and then leaving it.
I use a Huawei B618s-d22 LTE router, which is about 3 months old.
The device connects to the mobile network, but it does not sustain a data connection.

I have taken the device to 2 other locations and from there I connected fine, so it is NOT the device.
If I get a connection that will not drop, I do not reach speeds of 3Mbps, avg about 2Mbps, and the download is horrendous.
I sit smack in the middle of your 4G coverage, using your online map, so do not try that as an excuse.

I used to get speeds of up 55Mbps down..

My bill jumped from the agreed 899 to 952, which no-one can/will explain.

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Update by Dirk Coetzee
Aug 06, 2019 6:18 am EDT

I have sent an email at 7:20 this morning, not sure if CellC will respond though! unlike them

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2:14 pm EDT
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Cell C internet connection

I have a data contract with cellc for Huawei P10 lite but I cannot use the phone or data because cellc has no internet connection on my phone for 5 days. Phoned customer service they referred me to technical support and they say they still sorting the issue out. Its been to long now and I pay my monthly installment for not be connected. Please help.

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Cell C cut my service but still debiting me

I joined Cell C in September 2018, assuming I would receive a better service than my previous SP and that my parents would not have any hassles. Since I was moving to another City. However in April 2019 the Lte Router stopped working. A call was logged and Cell C informed my family that they were working on the problem. In May 2019, I requested feedback, to be told they don't know what's wrong. The technical department don't know what's wrong. That there was no ETA. I asked to speak to the Technical department, however I was told that I was not allowed to. Numerous calls were made since. However Cell C continue to debited me. In July I received a call that I need to go to a Cell C store and cancel my account. They told me that they stopped covering my area. I was told that I will be refunded for the months that I received no service and will not be charged for an early cancelation. When I went to the store, they told me I need to call the cancelation department. Which I did numerous times before, however Cell C has a ridiculous setup that only a Cell C number can go through to their cancelation department. I don't have a Cell C number other than the Sim on the router, which is in Durban. When the store staff assisted me in contacting the cancelation department, I was told that I need to bring the router in for an evaluation and that they can't guarantee a refund or that I won't get charged for canceling early. This is utterly ridiculous, because I was not told this initially. I need this to be sorted now!

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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