Cell C
reviews and complaints

My name is Reginah ID no [protected]. My email address is [protected]@gmail.com. I made request on my credit report. When I got the report it shows that I opened 2 contracts with glocell pty ltd 2018 0ctober of which is not true. I called last year November after finding out and the person I spoke to confirmed that it was a fraudulent account and they will clear my name within 21 days till today they haven't resolved my problem and I can't open any account now since I'm blacklisted. Can someone please help me where I can report this company.

I lost the device and didn't claim insurance in September. After many attemps to do a sim-swop I am still not being helped at all

Today I received an sms stating you they unable to assist with sim-swop because there was no activity on the sim

1 - Did the money you deducted from my account include 500 panicle which include day + night data + Calling
2 - Was the debit order reduced because there was no activity on the sim?

If not

1 - What was the money used for that was taken from my account?
2 - What is your solution to all of this as I am NOT accepting the fact that you took money from me and did not give me service
3 - I also PAID for the sim-swops to be done……………..so do you think as a customer CellC can just say sorry and I must accept?

The reason for not using this number so long is BECAUSE I have been to your branches several times and no luck

Please do not tell me to waste one more day going to your branches and pay for service I'm not getting

Good day,
I have paid up my cellc contract, but now it seems that it appears on my credit report, I requested a paid up letter on monday 27th of jan, and today I phone as I have not recieved it, just to find out that my request was not done and it has to be done again, and I have to wait another 48 hours, and I really need the paid up letter as in today.

Good day,

I have downloaded the Cell C app on my phone.
And something has been bothering me. I have bought airtime and data
On the App as advertised on the 30 day Double up.
Your App specifies Nite Data. My normal data is being used after 19hoo in the evening, as that was what it was previously.
I would expect Nite date to be from 19h00(In the evening -06h00(morning)
Which is a total of 11 Hours to spend on Nite data.
So what it comes down to is that most months my 30 day Nite day expires without being used. And my normal date has been used up.

Please reimburse for expenses incurred on Cell C App.
Photos referencing attached

Regards
Loshane Ford
[protected]

My is bafana mlambo and I used to have a contract with cell c.

When my initial contract ended I wanted to cancel with them they offered me some contract for airtime and data then I lost my sim card and they failed to assist me with sim swap as I could not remember the people I called.

I just want my paid up letter so that I can purchase a property because apparently I was blacklisted by you guys and this hinders my progress.

Can someone call me or email the letter to me because I paid in full.

Please attend to this asap as I will lose out on the property

Cell: [protected]
Email: mlamboba. [protected]@gmail.com

8 days later and after numerous follow ups my laptop still has not been collected. Received a faulty laptop on contract 2019 June. My warranty with hp has apparently expired leaving me with no option but to unfortunately refer the laptop back to cell c. Every follow up is the same feedback, 'i will escalate with the courier company'. Spoke to an apparent manager by they name of Bongani who is as useless as the call centre consultants. I will no longer make a single payment to cell c until that laptop is collected and repaired accordingly.

I mack mooketsi id no [protected] cell [protected] contacted cellc contract dept to request my paid letter. Then the matter was escalated to legal dept then they provide me a case no [protected] and they promised me to wait for 48 hours. Yesterday on the 16th I contacted them to follow-up again they created another case no [protected] for me. I was by assisted by a rude lady called fina kose saying that I will wait for another 7 days. Then ask her about what happened to case no [protected] she said there's no response on it I mst wait for second one. Dats not me please I need my paid-up letter cellc thanks mack altv no [protected]

Good day

My name is sithandiwe sibiya I have a 24 month contract with cell c which is coming to an end in january. I sent payments via eft on the 28/12 which I assume by cell c I used the wrong ref number. I have emailed about 7 proof of payments to the relevant department at cell c. Yet till today no1 has gotten back to me and yesterday 15/01 my line got cut of. I am upset because I know iv made payments and for the past 23 months I have never missed payments, I am not even given the benefit of the doubt. Can I kindly get assisted on my query and have my line up and running again. The number in question is [protected]. The reference I received from the contact centre this morning after they logged a query is [protected]

Kind regards
S. Sibiya

Herewith all emails I send to Cell c for cancellation and still they charge me
I have a contract with them but fell ill and move then to Kroonstad to be near my doughter and the doctor. Kroonstad do not have Cell C Fibre they can not give me service but they keep on charging me for a cervice they can not deliver. On the 18the November I send them a email for cancelation but it is not done. Herewith all email I send to them. PLEAQSE help in this regard, I do not help to talk to tehm

I have had a nightmare with cell C fibre since beginning of 2019. I applied for Cell C fibre line towards the end of 2018 and i advised them i would be moving to a new complex. Gave them the name and address of the complex and was told i will be able to get moved with my fibre line when i relocate. End of Jan 2019 i moved and notified cell C and was told i could be moved to that complex and should cancel. I didn't cancel right away, as i thought the matter will be resolved. I paid for a service that i was not using and finally decided to cancel and was told that if i return their equipment to the store the cancellation figures will be waived. Cell C has gone and debit my account, not sure how many times and whenever i reversed my bank would charge me +/- R300. I spoke to a number of cell C agents who apologized and told me that the full amount will be written off and a letter will be sent to me confirming this. I have now just found out that the cell C matter has affect my ITC record and now i am struggling to find a new place and a school for daughter because of this matter. I have now been told that they will credit the router and i should still pay thousands of rands which i still refuse to pay as this was not what i was promised all along. And considering the heartache and bad customer journey i have experienced with cell C including my telephone bill, i am really not willing to pay them a cent. Cell C should be compensating me for the grief i underwent. This was the worst experience which has now affected me personally. I am willing to go all the way to the ombudsman to have this resolved as i feel i have really been treated so unfairly and in the worst possible way considering that i am still their customer.

Ticket # [CF104621]

I've been trying to get hold of the legal department since last year and sill had no luck, my contract is running up a bill and I've been trying to make payment arrangements but no one gets back to me and now I can't pay for my account for months, no one is making an effort to assist me, No one can give me the balance nor the banking details, and I feel like I should involve my lawyers because this is effecting my credit history.

On 1 June 2018 I went to Cell C store in Mall of the North Polokwane to cancel my contract which was past it's 24months period.
A young gentleman helped me that day. I requested to give my notice month in order to cancel the contract. He was working on the computer, asking me all my details and after a while he said that the contract has been cancelled. I asked him if there is no paperwork or proof and he just said "NO mam, everything is done automatically on the computer" so we agreed that the last payment will be end of June.
After the debit order went through my account I went back to the store to confirm if the contract is cancelled and that everything is in order on which I was told that it is cancelled.

End of July 2018 another debit order was paid from my account and I went back to the store to inquire about this action. Again they confirmed that the contract is cancelled and that their is no contract on my name, the gentleman showed me the screen and said "See mam, there is nothing on your name, that account does not exist anymore. I then said why is another debit order deducted from my account then and he said that is is by mistake and that I should go and cancel it at the bank, which I did immediately after I left the store.

In the beginning of the year I received a sms to say that my account is in arrears and that I should make a payment. AGAIN I went back to the store and asked what is going on. They told me that this number is allocated to someone else and that I should ignore the sms as it is a mistake.

After about 2 months I received a phone call from a Debt collector company and was told that my account is being handed over for collection and that I need to make a payment urgently.
I explained the situation to them and they said I must sort it out with the Cell C.

I went back to the store at Mall of the North and asked them to please check what is happening on the account. AGAIN I was told that it must be a mistake because there is no account on my name.

After that I went to another store at Savannah Mall to ask for assistance. They informed me to contact the Legal department.

After about an hour on the phone someone assisted me and said that there was no notice on this account and that I should pay the outstanding amount.
I again explained the whole situation and they gave me a number to call for assistance, which brought me back to the debt collector, which told me again I have to sort it out with Cell C.

On a second occasion I went back to Savannah store for assistance and they phoned the Legal Department. Again after almost a hour waiting for response we managed to speak to someone and I was told that they can see that notice was given and that I should go back to the store at Mall of the North and phone them from there so that they can sort it out.

I went to the store at Mall of the North, I explained my situation to a lady and she went onto the computer to check my account. On my explanation she told me that everything that I say shows on their system so we phoned legal department again. Again we hold for very long and unfortunately I had an appointment and could not wait longer so the lady said that she will continue to hold and give me feedback after she spoke to Legal.

She did phone me back, which I was very greatfull for and gave me a number to contact.
Full of expectation to get this issue resolved, I phoned the number and it was AGAIN the number of the Debt collector. GREAT WAS MY DISAPPOINTMENT!

I have been going in circuls now for more than a year and this issue is still not resolved, I sent several emails to Cell C and to the debt collectors to get this sorted out, but with no success. I am listed on ITC for something that is NOT MY MISTAKE, I did everything that was expected of me and this is not fair that I have to suffer the consequences of someone else's mistake.

I am writing this today in severe desperation and frustration and I really hope that this matter can be resolved urgently.

I have sent in two iPhone XS reason was for over heating, I had a struggle with cell c when trying to book in these devices in, one of the devices wasn't picking up on the system as an IPhone XS but as a iPhone 7 which was my previous phone I then assisted cell c with the IMEI number which I thought was really unprofessional, I then had the repair department calling me to pay R48 000 to replace the device yet one of the devices are still under warranty, I then request cell c to send back my devices and I had received them both in a terrible condition shattered screen protectors chipped device and one not coming on at all, I requested cell c to book in the phone that was switching on again as it wasn't the reason for which it went in, I have now being told to pay R18 000 for a replacement which I find terrible as this was something that happened at cell c repairs my phone was working and wasn't the reason for going to cell c repair, I have spoken to the lady who claims she is the manager Dimakatso who wasn't helping at all and said I should pay cell c and she won't replace my device, this is really disappointing and I do not appreciate the service received by cell c. I want my device which isn't working at all to be replaced with no excuses.

My contract with Cell C ended in October 2018 (2 years). It apparently my responsibility to remind Cell C that the contract has ended and I want to cancel it. I rejected Cell C debit order as I was no longer using the sim. In August I was handed over to attorneys and I settle the balance the outstanding balance. It is now 4 months later and Cell C has not updated my information on ITC. According to Cell C it is the attorney responsibility to clear my record and I must contact the attorneys and according to lawyers its the Cell C who registered me to Credit bear and they should update my information. I have been waiting for Cell C to get back to me for the past week now.

My contact: [protected]

Good day
Please help with cancellation of my contract with cell c. Explained that I'm no longer employed and cannot afford payments trough debit order. Will Make monthly cash payment on their banking account. Now problem I'm been charged extra for returned unpaid debit orders. Tried explaining my installmentbsupposed to be R600 now with their charges its 950. Please help [protected]
Name Titus Molefe

Today, 11/12/2019, about 11:00, I enquired from Cell C's Customer Care if I could submit a notice of termination for 20/02/2020. I was told yes I could, just phone Cancellations. Did phone cancellations, explained my request, was met with a barrage of questions as why I whished to cancel, went through the "security questions" and told that I could not give notice today, had to wait until 20th January 2020, that was protocol, end of discussion. I requested to have my call escalated, was told to lodge a complaint, if I wanted, via Customer Care. Called Customer Care asked how to lodge a complaint, must write, asked if I could give notice today for the 20th February 2020 and was told, yes I could, please phone Cancellations! All of these calls are, of course, preceeded by a "complete" security check. What a joke!

Hi,

I signed up for a Wi-Fi (100GB) LTE router with Cell C in January 2019.

Since inception, I was not properly educated on LTE coverage in my area and since then experienced pathetic signal, I sent my device in twice for repairs, still with no luck. No new device offered or given. As per their policy, this should have been the case. They instead lost my router in the midst of a strike and took three weeks to let me know what happened to it. I did my own troubleshooting along the way.

I experienced the same issue about two weeks ago and decided that I had enough and wanted to cancel everything as I could no longer use a service that was not beneficial to me. I was given instructions by a call center agent to take my device into a store and request for a settlement amount. Although this does not make sense, as my device is not working at all. Why should I have to pay for it, anyway I agreed to pay R960 as a settlement.

They later on advised me that a debit order would still go off my account for the next two months which is absolutely ridiculous! I refuse to pay for a service I have no use of.

I paid the settlement amount, what else am I paying for? I explained this to the consultant but he could not assist me, which I understand.

I now do not know who else to contact. Please will you assist

Cell C Thieves

It seems Hellopeter/complaintsboard is the only way to effictively communicate with Cell C. I recently had a poor customer experience regarding a swim swop and after alot of inconvienance Cell C helped me. I thereafter decided to cancel with them and gave them the required notice. One of the contracts was a data contract of 10gig per month. I had accumulated over 30 gig of data due to the lack of use. The contract is now cancelled and my data gone. I don't understand how you CELL C take back what I have already paid for. This is another example of a network provider taking advantage and being bullies. The person dealing with the cancellation could of had the common decency to inform me that the data will be forfeited on the cancellation date. You took my money in exchange for data, if you took your data back then refund my money.

They migrated my contract to prepaid, so why can't you migrate my data that has been paid for already.