Cell C
reviews and complaints

I have been asking cell c to please send me the owing amount to my previous account. Cell C has listed me for an amount of R170 and can not trace where this comes from, I am willing to make payment so that my name is cleared. Please assist to get this cleared. Reference logged [protected]

I have been a Cell C customer for more than 10years, beginning of 2022 my number gets blocked for no apparent reason, I phoned customer care and was advised to do a sim swop, I did that, still blocked, I phoned again and a different agent at customer care tells me that the sim swop was not needed, all that should be done is for the phone to be unblocked from Cell C side, and that someone will contact me on my alternative number, its been weeks now no one has contacted me, due to my inconvenience and desperation I have made several follow ups, and not getting any joy or feedback, this has been ongoing since 22 March 22, so its been almost two months of this major inconvenience.

The reference number is 81f885.

Please advise

Good day

Today I come bearing a good review, id like to give credit to Monica Masia from the Cell C porting department she is the heart of that department

My number was ported in fraudulently and after speaking to 3 different agents who failed to assist I got to her and she escalated my case, she even did follow up on my case and assured me very well and I finally got my number back to my service provider.

She deserves to stay in that department and even deserves leadership position innthat department.

Thank you cell c because of her I an even considerig gettinh a cell c number she provides the best customer service.

Kind regards

Happy Customer

On the 04.04.22 I send my phone to cell c mall in Somerset because it just went blank and i was not able to charged it so my phone was booked for repairs but it never came back till today.

My conctact number is [protected].

kind regards

Bongiwe Zingela.

In Sep 2021 I logged a query due to poor signal. There was a lot of back and forth between me an "customer service" reps, some suggesting that my contract number be moved to roam on MTN, others suggesting that technicians come to my place of residence to test the signal, not of which ever happened, no matter how many times my case was "escalated". Eventually I just never heard back from anyone.

In the beginning of May 2022 I decided to again take up the issue with CellC. I logged a query, just like before, and was told that a case will be logged with technical dept, just like before. A couple of days later, I received a call from technical, asking whether my issue has been resolved and whether I can connect to the internet. I informed the person that I never said my issue was with internet connectivity but rather with the network itself as the main issue is calls. The person informed me that he does not specialize in calls, and that a new query needs to be logged with the calls dept. Two days ago, I was again phoned by a "technician" who asked whether I am now able to make and receive calls...again I had to explain that the issue is not whether it is working or not, but rather the quality of signal. The guy promised to phone me back in 5 min, but never did. Today, again, I received a call asking whether I am able to connect to the internet. While busy explaining that the issue is not internet itself but rather the network as a whole, the line got cut, as it usually does, and the person did not even bother to phone back.

This complaint is a last ditch effort to get CellC to provide the service I am paying for. The next logical step will be to take this case to the ombudsman.

In December 2021 I was sold data cards which I was informed was on a month to month contract. Cell C representatives are deliberately ignoring my requests for proof that I agreed to their contract length claiming I should pay early cancellation fees. I requested a supervisor or manager contact me and no call back.

Hello

Miss Anthea Pringle Florence

Now you do not respond.

I sent you screenshots of the ITC saying that the Cellc account has not been paid at all. - see attachments..!

Please I want this to be sorted out as I cannot open any account due to that.

Please mail me a letter or an statement where it shows that the account is R0.00 or that the account is closed and settled.

If you cannot help please a a Name and email address!

Thanking You

Anthea

Good day,

I have requested a paid up letter in March 2022 already. No one seems interested to get back to me.

You call, get redirected to sending a mail but no joy.

I urgently need a paid up letter for my account, cell c is not getting back to me and this is really urgent.

Please can someone help

I require this document to sort out my life and its a big hold back at the moment.

Paid the full balance 25 March 2022, it's been allocated and the statement reflects no balance outstanding, but still cellc does not want to assist. See photo of statement attached in order to update my credit report

Please help

I have requested a settlement amount to cancel my Cell C contract last year September, I received an invoice for this amount on the 1st September 2021, I paid the full amount on the 8th September 2021, I sent an email to customer services on the 9th of September 2021, requesting to cancel my contract as I have paid the contract in full, I received an email to confirm they have received my mail, I never heard from them again, I then realized they are still sending me statements, which I also questioned via email as I was under the impression that my contract was cancelled ! after numerous calls and emails, it still wasnt resolved! they now handed me over to Shapiro lawyers and added me to ITC that i did not pay my account! I have now again sent all documentation and proof of payment to their customer services again, i still had no feedback or even a call from Cell C to resolve this matter. The lawyers confirm that they will send all correspondence to Cell C legal department to resolve ! 24hours no response from Cell C ! I have also lodged a complaint with Consumer Commission as I am getting no joy out of Cell C

I did a Credit Check on myself and it showed that I still owe Cellc R3700.

I was handed over and I was making payment to the Company. But now I see I am still in arrears with Cellc.

I just called customer service, but I apparently failed the Questions that was asked.

All i want to do is sort this out, but he refused to help me.

Please Help Me !

In December 2021 i applied for a contract which i later cancelled. In the new year 2022 i was sent a statement of R219 owing which i called the contracts department to find out what am i been charged for since i had cancelled my contract that i agreed to. The agent told me that i have another contract which which i was not aware of.

This contract in question, the sim card has not been opened nor used yet i am been told i am obligated to pay. How can i pay for something i have never used. This issue has been going on from last month April 2022 and has now affected my credit score. My agent has found a house for me but cannot proceed because this matter.

Can this be sorted as a matter of urgency because I'm getting sent statements for what? I don't know. Ref number is [protected]

I have spoken to so many agents in the contracts department and all say the same thing. They will get back to me. To date [protected] no-one has gotten back to me regarding this issue.

On 05/05/2022 I applied for my upgrade, received my sms that upgrade was successful, also received my new agreement via email. A week later, I have not received my new phone, tried phoning cell c, but same answer over and over again, "sorry I cant assist you, I will transfer you"... same story again, over and over until call gets dropped. No answers. Wrote to hello peter, got an automated response.. nothing since. Two ref numbers via sms: [protected] and today [protected]. How can it be so difficult, to check whether the phone has been dispatched, if it got lost, is there stock issues etc and just get back to you're client. Cell C now has permission to deduct debit order, and I still have no phone. NEVER EVER have I had pleasure dealing with CellC direct, unfortunately I do not have a choice, as our CellC outlet closed down. I have been a customer for 10years plus, and this is how you treat you're long standing clients!

I want to know PLEASE where is my phone as per our agreement, and when can I expect delivery!

Hi I took a Cell C month to month data deal for R249 30GB day, 20GB night. in October 2020. When I called them to cancel last month. I was told that the month to month deal was changed to a contract without my knowledge or approval. They said they sent out sms's to customers about these changes. Which I never received. I was told to pay a cancelation fee for a contract I did not sign up for. So basically I'm now in a marriage with Cell C that I did not know about.

Dear CellC,

It is with great dissatisfaction that I send this email. Cfibre is by far the worst company to deal with on any customer issues, so much so that I truly believe you are taking people for a ride.

I’m honestly glad that I managed to move my fibre supplier to another provider, I’d rather spend my R10 788 a year to customer focused provider who is able to resolve customer related issues but honest worst company I’ve ever dealt with but I’m sure you don’t care regardless

I’ve been trying to get a refund for months and I’m still not assisted. I’ve spoken to consultants, supervisors, line managers you name it. I have a list of names of people I’ve spoken to who all promised to follow up on my issues and get it resolved and yet I still had to call in myself today and speak to yet another consultant.

I don’t know what else to do. Either your staff need training or your business processes needs to change, but honestly I have nothing good to say about my experience being a client.

Just do better!

Regards

Kagiso J Msimango

[protected]

Good day

I have made payment via easy pay 29th April 2022. Up untill today your customer service department is of no help to me with the pathetic service i received. I have very frustrated as a client of cell c for many years now.

I have made a payment of R4600 to bring the account up to date after being in arrears for 4 months. I have been notified my number has been deactivated permanently how is that even possible with the account being soft?

I want to what happened to my payment as it can not be detected

Then I received an email on 6th May confirming payment was received and will be allocated. Today I call to find out no payment update. Was referred to collections department then to legal but just ringing. Why is this process so frustrating and delayed. No professionalism and poor customer service. This is pathetical.

My id no.[protected]

I have made a a call to request for an ITC number for a stolen phone, I need this number urgently as I rented the phone and there is a insurance claim that needs to be finalized with the ITC number, however I have now called Cell C 4 times to follow up as it has been a week after my first call and I was advised that I will be contacted with the needed ITC number, I am being charged on a daily basis as this phone was a rental and every day I wait for Cell C I pay for a phone that I do not have.

First Call Reference given by agent [protected]

SMS Reference [protected]

I have been unfairly billed and listed due to the incompetance of Cell C when i was informed of a cancellation window of my contract upgrade and which i did cancel with the specified period.I have made numerous attempts to Cell C to resolve the matter but was not satified at all.

Name; Justin Pillay

ID no: [protected]

Email: [protected]@gmail.com

Contract no:[protected]

Agreement number:[protected]

Contact no:[protected]

Hi i have been requesting a paid up letter for the last month and a half now in what should've taken 48 hours as stated in their emails but haven't recieved anything regarding a paid up letter despite calling in countless times about the issue

This has been affecting my credit record because there is an account on their (Cell c) that should be there anymore because I've settled that account last year already

Phone given in to pavilion store for repairs - software issue. Quote for 8000 to fix which j declined 6 weeks ago and my request was to send the phone back to store so I can collect. After numerous calls to repairs, and supervisor khosikona phone has still not been returned and received. I've reversed my debit order and will not pay until I receive my samsung s20 ultra. The salesperson at cell c tried to assist me but even she was not successful. The service that the cell c store gives is exceptional but the repairs department is a complete waste of time. I am not paying another cent to cell c until I receive my samsung s20 ultra or receive an indication as to where my phone is... I honestly believe my phone is lost or stolen from that end... Repairs as it does not take 6 weeks to courier a phone from jhb to durban.

Supervisor is not helpful, call centre isn't helpful, maybe they will give this some attention if they do not receive payment. Poor pathetic service and really has let the cell c brand down... I've been a customer for years and I am ready to change because of this.

I've found professions

Minister

[protected]