Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
B
12:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C theft of data

Cell C Thieves

It seems Hellopeter/complaintsboard is the only way to effictively communicate with Cell C. I recently had a poor customer experience regarding a swim swop and after alot of inconvienance Cell C helped me. I thereafter decided to cancel with them and gave them the required notice. One of the contracts was a data contract of 10gig per month. I had accumulated over 30 gig of data due to the lack of use. The contract is now cancelled and my data gone. I don't understand how you CELL C take back what I have already paid for. This is another example of a network provider taking advantage and being bullies. The person dealing with the cancellation could of had the common decency to inform me that the data will be forfeited on the cancellation date. You took my money in exchange for data, if you took your data back then refund my money.

They migrated my contract to prepaid, so why can't you migrate my data that has been paid for already.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
9:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C contract settled still being debited

I have settled 2 of my contracts [protected] and [protected] on the same day. I called cell c asked for a settlement amount which was given to me and I paid on the same day in August 2019. I emailed my proof payment n spoke to retention who confirmed my contracts are cancelled after numerous calls. Since then I am still being debited every time I call I am told a different story and have calls cut on myself numerous times which I feel is terrible customer service since I am a paying customer. Yester I spoke to someone in the legal department who sed a case was going to be open however I call today and there is no notes about my call, I spoke to 2 people from da legal department who gave me 2 different stories da last person I spoke to was rude n nva gave time too talk his name is W Mabunda he says I cancelledy contract on different days which dont make sense cause I did them together, he also say one month later after I paid da contract only got cancelled and the contracts was cancelled on different days which dont make sense again. I am extremely upset I have always used cell c no one helps and no one leave notes. I want this resolved o 8 am Gona take this up to the highest level. I am being told a case is going to b open n no response, this negatively impact my credit score n I keep been charged for reversing my money each month.. no one ever said to me after u settle your contract you still pay another month n that makes no sence. Plz assist with urgency as I am very upset n will to go far as possible to get this resolved. You call centre agents need upskilling and they are rude da managers do nothing and the agents refuse to 0ut managers on the line. I with like to hear from u guys asap. This all happen in August I didn't think I will have this issue however if u need my proof of payment I can get it from my bank and call me 8f u need da ail I sent with proof 9f payment cause I will av access to that n if u see my account u will c I paid in August. If there is a delay on your side that is not my problem if someone 8s not doing there job all departments should be aligned and I will put this on hello Peter o even higher cause this is ridiculous.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
11:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C customer service

Good day, This line has been cancelled on the 31st March as I have relocated!. The new owner in that property just contacted me as she can't seem to connect, due to Cell C who never cancelled my line. Please note that I need to be credited on this line as the request to cancel the line was sent through several times. I will not accept any billing for this negligence on your side. Please urgently have this line Cancelled account number [protected] ID: [protected]

Regards Renee'Montez Avinir [protected]

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
9:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C sim swap

I had my cellphone stolen earlier this year and advised cell c. They instructed me to buy new simcards and call in to do a Sim swap which I did. They loaded the incorrect number on the simcards and advised me to buy another one to load the correct contract. I now call in to correct their mistake albeit 2 months later now I'm told they cannot do the simswap over the phone beacuse the number hasn't been used in more than 60 days. How would it be used if Cell C loaded the wrong number and made a mistake. Now they expect me to go to a store and pay R150 for a mistake they made. It's not hard to believe that they are R9 billion in debt. Pathetic customet service and after 15 years of being a loyal client I'm finished with Cell C.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C phone insurance service

To say I am not happy with your insurance is an understatement. Unfortunately I had a bad year with my phone.

Firstly it was stolen in Ster Kinekor in Mall of Africa. I went straight to the Cell C branch to report. They asked for a police statement and they had it on their desks the day after. I was informed that I would need to wait for the replacement for about 14 working days. I had to buy a cheap replacement as no loan phones were supplied if client claimed from insurance. I work from my phone and needless to say it was a mess. I called the branch a day before agreed collection to confirm and they only then reached out to the insurance business to realise nothing has been done about my claim as the SAPS case information was missing. I filled in a claim form with the number and details when I submitted the claim. The SAPS case was attached to the claim. How did this happen? I needed to use the "Hurricane" replacement I bought at the Cell C store for another while due to "pathetic" process and services. I got my phone after a long wait and I did not make a big scene about this.

Last week, unfortunately, my phone screen cracked. I went to Cell C Mall of Africa. They informed me that the phone had to be sent in for fixing and it would take 3 WEEKS to fix! A cracked screen? My complaints were as in the first case met with smirks and shrugging of shoulders. Again, they would not provide a loan phone. I could not use the "Hurricane" again. In the previous instance, customer calls were dropped, the phone froze at any moment etc.

As I was desperate and for a bit of information I then went to Samsung (YES THEIR STORE IS NEXT DOOR TO THAT OF CELL C in the Mall). I asked them what the process would have been had I insured my phone with my insurance provider. They said I would get a report and a quote from them on that day. I would fax it to Outsurance and the next day they would get confirmation on the ordering of the screen. This would take two days maximum. I could keep my phone and come in for the replacement in the next 2 days. It would take them in an hour to replace the screen. Thus no disruption to my business. They were actually so helpful that they replaced the damaged cover with a new one to avoid further shattering. Cell C DID NOT EVEN CARE and let me walk out the door as an unsatisfied customer with not a care in the world.

Do you really believe that your corporate policy caters for business professionals? Are you in the market for individuals with not much business requirements and do I need to change provider? Would your executive team accept this service from your staff or do they have special privileges when it comes to these things?

I still have my cracked phone as I cannot do without it for 3 weeks. Once you have resolved this for me I will be moving my phone and data contracts (INSURANCE TOO), to an organisation that supports business professional and their need.

Wow Cell C, you really are differentiating yourselves in the business. As the provider that is not capable to service business clients...

I expect some kind of realistic outcome from your team. If I do not receive this I will approach the Consumer Board.

Read full review of Cell C
View 0 more photos
Update by EMrx
Nov 26, 2019 11:37 pm EST

I have not yet received feedback on this item

Update by EMrx
Nov 23, 2019 5:29 am EST

Hi,

The email address [protected]@cellc.co.za does not work.

Regards
Eileen

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C sim swope

Hi
I'll first highlight how disappointed I am by cellc poor service delivery.
I've been a cellc client for more then 5 years. I've lost my cellphone now I want to do sim swop and you guys have failed me. I went to cellc store at Workshop Mall in Durban and they ask me to give them 5 last dial number, like how the hell am I supposed to remember those numbers and they telling they can't help me f I don't provide these numbers. Again I called cellc customer care service they asking me ridiculous questions like when last I recharged my cellphone. Guys how r we supposed to remember that f I knew I would have crammed the whole questions u asked but I can't remember all the questions asked. What troubles me the most is that I've been with cellc for more then 5 years and the number I'm using Is for business purposes and you can't help me. I'm so disappointed.

I would like the feedback on my complaint and whether I would be able to be assisted on my issue. Thank you

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C porting

I have been a victim of unauthorized porting of my number to MTN twice. First on the 20th Nov 2018 and again yesterday, 12th Nov 2019. In both cases it happened minutes before 17:00 which is the time porting department for Cell C and MTN closes. Meaning the person now has full use of my number until 8am the next day when the offices open! I was able to get my number back but lost all my airtime and data bundles. Apparently I am now a new Cell C customer! After a whole 13years with Cell C! I was requested for old SIM card serial number for IT to investigate. Now waiting 24hrs for them to get back to me. Spent a whole day going through this! I would not have registered a complaint had the recovery of my number been seamless but one Cell C consultant (name mumbled) made this process frustrating. Secondly even though I passed the security questions I still had to provide old sim card serial number which, naturally, I had thrown away at Cell C store and had to go retrieve it. How is it so easy for my number to be ported to another network? Cell C blames MTN for not verifying. In summary;
1) Cell C must take responsibility for the safe keeping of my number.
2) Please have security measures for porting e.g. use of OTP
3) Make it seamless for clients who are victims of fraud to get their airtime and data back. You already have the serial number of the SIM card! You already know I am a victim of fraud! I passed the security questions!
4) Make it possible to reuse old sim card after being a victim of fraudulent porting. I had to buy a new sim card even though I still had the old one.
5) Train call centre staff and staff at Cell C stores regarding reimbursement of clients airtime and data as they are clueless about this.

Regards,
Sibulele Mtakati
[protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
4:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c repairs and insurance

My phone submitted 20 July 2019 up till to date I still have no feedback when phone will be sorted. I'm bekah told on different occasions going there and phoning next week of things 7 days insurance lost ticket for repairs then it's some other issues .I have had with cell c I will no longer like to deal with cell c .ticket no attached .I'm writing to hello Peter as I'm writing to you so well.its disgusting to take all this time and not able to answer. It's either u give me a new phone or givey phone back before 15 November 2019

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
7:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C service still not activated

good day, im very unhappy about your service im a new client my service is till now not yet activated, why are the service so poor, i asking you please to activated the service immedidetly or i wil cancel this contract today still. can you please sort out my phone today still. what kind are service is cell c giving to the clients. i dont even now that my number is.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
1:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C contract cancellation and refund

I'm disgusted with the service of Cell C
It's been 2 months where I've reported my contract with cell c and they had to refund me because they've been charging me when I haven't been using the router
They said they would refund me within after 7 days and till this day nothing has happened
I'm absolutely disgusted with this service provider! Please get back to me as soon as possible!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
3:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C my information was check without my present and knowledge

On the following attached document is a prove of the information that was checked without my present and knowledge at all I have never went to any Cellc store to try to check if I'm able to take a contract or what and I'm not happy about this because the information was shared to my what'sapp contact wanted to know it's exactly me or what.
And the name of the consultant is Maria Phoku. This information was checked today around 10H00 this morning 04.11.2019

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c

I have had my contract with cell c for the past 4 years with my first upgrade I was missed informed and had to be reimbursed my money because of the miss communication I advised cell c to keep the funds in my account and so it has been for about over a year the funds stayed in my account. I used that money to pay my bill for a month so I did not owe them and they did not owe me however I started noticing a few months back that my bill is not constant and the amount I need to pay goes up every month my contact is pinnacle 100 I called the call centre on the 25th spoke to 2 agent and explain that I'm querying my bill when they opened my account both confirmed that they have been having problems it's a printing error I informed them both if it's a printing error why must I still pay that amount and why is my money from the other months cause according to me my account shouldn't be in arrears, both agents couldn't help me and alone trying to call cell c is a night mare you can't get thru on 132 the call always cuts I have emailed my complaint to cellc on the 28th October 2018 the reference [Incident: [protected]] and till date received no reply back from them I want my money back as I feel Im been abused by cellc and over charged on agent even informed that that the charges was for unsuccessful debts but cellc never attempted to debt my bank account as I always have funds in my account and every month I pay the funds by EFT before debt date and when I upgraded I informed the agent I don't want a debt order on my bank account ill pay eft or cash so according to me that the payment agreement I had I have bank statements to prove that on the 25th my initial debt date for the past 3.5 years I only changed it in October to the 1st of every month, available funds is in my account

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C incorrect contract information

Cell number [protected]. On 26 September I received a text advising that my existing contract was changing to PINNACLE 300MB TOP-UP with effect from 31 October. This would give me - 30 minutes talk-time, 30 smses and 300 mb data per month at a cost of R75.

I received a text today advising that I have received the following on PINNACLE 300MB TOP-UP - 29.03 mb data, 2.90 minutes talk-time and 3 smses! This was queried with Cleopatra this morning who promised to call me back. I called again at 13.20 and left a message for her to phone me - NO RESPONSE. Once again, incompetence!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C sim swap processes 29/10/2019 - [protected]

Good day

I am a very unhappy customer as I was unable to do a simple sim swap with your branch as well as your customer service department.

I went to your store in The golden acre in Cape town and was told they are unable to assist and provided me with your customer care number ( 084135)

I called the number and as I explained on 3 occasions to the agents that I do not make outgoing calls, am I unable to provide the numbers I called during the last 3 months.

I was told each time your system declined the request and I am therefore unable to get my cell number back. I also spoke to a manager which I thought would be more helpful and might have an option other than your normal way of processing the request. This was also not helpful and was just redirected to your processes and advised to get a new number instead.

I feel this is really disappointing as I had the number for more than 4 years and getting a new number means I will need to update all my details with the people/companies I have registered with.

I sincerely hope you can resolve this matter as I am currently without contact with anyone on my sim.

Unhappy customer.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C charges for something I haven't used

I took out a Smart Data contract with Cell C in March 2019 specifically to connect to the internet. I have been paying an amount of R129 per month by debit order since March. I have never been able to access this since March. When I contacted numerous times to various call centre operators - I was told my residence was not in range and I wouldnt be able to access this. Another one told me that Cell C were aware of the problem as they have had numerous complaints from other clients about this package! I contact various people at Cell C and also numerous e-mails requesting cancellation of this contract. The number is [protected]. I was advised that the contract would be cancelled but I would not receive any refund for the amounts I have paid. I was also informed that they could see on my records that this has never been accessed and I still had all the Data. THIS IS SHOCKING - ITS A NIGHTMARE CONTACTING THE CALL CENTRE OPERATORS AND EVEN GETTING NO RESPONSE FROM CELL C REGARDING THIS. I CANT BELIEVE THEY EXPECT ME TO PAY FOR A SERVICE I HAVE NEVER USED OR ACCESSED. I did advise Cell C that I would be taking my complaint to the Ombudsman so I hope you will be able to help me to sort this out. I have had a contract with Cell C for a number of years. I am 70 years old (I/D [protected]) and cannot afford to pay for something I dont use. PLEASE CAN YOU BE OF ASSISTANCE IN THIS MATTER? I look forward to hearing from you. Kind regards. Denise Starck, 5 Leyden Street, Monte Vista. Cell [protected]. E-mail address: [protected]@simplylaser.co.za. Work telephone number: 021/5519833

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
8:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C erna coetzer wifi usage: [protected]

Good Afternoon

a Lady form Cell C has phoned me today, to get hold of my husband which is the contract holder, for a contract upgrade, I am with CellC for more than 10 years, I am a pensioner and I can not afford the monthly bill of R1000 plus minus, the reason because CellC do bill my account althought I do make use of my wifi weekdays from Monday to Friday.
Kindly advise, Erna Coetzer, my email address is [protected]@sapcor.co.za, tel no: [protected], my husband the contract holder is Pierre Coetzer his tel no is: [protected]

The lady from CELLC that has phoned me this morning has confirmed that my phone was on a open line and that she has changed it today to enable the wifi to be activated without me paying for the wifi calls and data usage.

Hope to get positive feedback from you soon.

Thank You and Regards

Erna Coetzer

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
12:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c fiber to the home

The call center does not adequately support all query's . We have not had internet for just under a week with no responses from the ‘back office' technicians who only work till 5 pm mon to Friday yet this is a ‘fiber to the home service ‘ and there is no assistance over the weekend . Our call ( ref CF095959) was linked to a technician known as thabang but yet no communication has yet to be received from him . This has become very frustrating . We have been calling 3 times a day with no assistance. Please urgently assist and escalate this matter .

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
5:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c not correct information us

Hello. How r u? I M Rokon. We not satisfied ur low about give us information 100% incorrect that we say. U r write 20/10/2019 expair one net + any net airtime we waiting time but time before finish n toke my main airtime why? When call customer service said 24 hours, did u inform us 24 hours? No don't do us so ur r wrong. So we not happy happy customers. If u happy need reback all airtime because u r big mistake not small mistake. 20/ 10 mean is 11.59pn after should be expair but u r didn't do that. My number [protected]. If u need happy customer reback airtime one net n any net + my main airtime what toke from my balance. When happy US then Thanks. Not 24 hours, u didn't mention that u r mistake, not for sorry we need happy. Reback than we happy

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C debit order for monies paid long ago

My name: Eunice Peggy Xolisa Tauo. Cell c account number: [protected]. I had a contract with cell c I was paying well till when I lost my job. They sent NUDEBT to collect the outstanding and and they had closed the number due to non payment. 1st of March 2019 a debit order went through paying cell c the outstanding amount of R879.20 was paid in full. 30th of March I see the statement showing I owe R1149.14. I advise and sent proof that this money was paid before they included whatever amount they felt like. Now cell c keeps on debit my bank account don't know for what and now because of their incompetence this is starting to affect my credit score I want this sorted out because I don't owe cell c any money

Read full review of Cell C
View 0 more photos
Update by Peggy Tauo
Oct 31, 2019 6:37 am EDT

I have emailed them for the letter but with no feedback. I have forwarded your query email address the letter they previously sent me requesting the amount to pay surely that should prove to you that that's the amount they requested and I believe hence you sent NUDEBT to collect the balance then you as cell c should again be able to contact them and enquirer for what you need from them. I've done my part and paid so please deal with this and cancel the debit order on my account

Update by Peggy Tauo
Oct 31, 2019 12:03 am EDT

Good day

I haven't received any communication after I've sent the emails. May I get a resolution to this matter

Update by Peggy Tauo
Oct 24, 2019 4:47 am EDT

Good day

After our telephone conversation yesterday I have sent emails to NUDEBT and CollectionQueries cell c email address. Showing and proving the outstanding amount and the payment if such stated amount

Update by Peggy Tauo
Oct 21, 2019 4:25 am EDT

I just saw your calls now you May call me again

Update by Peggy Tauo
Oct 19, 2019 3:21 pm EDT

[protected]

Update by Peggy Tauo
Oct 19, 2019 8:24 am EDT

I have already sent an email to CollectionQueries@cellc.co.za including the the proof of the debit order further inquire with NUDEBT

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
7:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C contract

I just pulled out my latest credit score only to find that Cell c is still there (showing as unpaid) after a full year since I last settled this account, calling them brings no avail as I keep getting sent from one agent to the other.

Its only fair that you guys refrain from placing incorrect info on your clients credit score, please help me out here

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.