Cell C
reviews and complaints

My name is Florina Mashoene, ID no: 5804040949083. I had a cellphone contract with Cell C and it eventually came to an end. The problem is Cell keeps debiting my bank account, I brought this issue to their attention but they keep debiting. Please assist. Thank you

I received a confirmation letter to notify me of the last debit order date
Debitorder is still running
Cell c confirmed they cannot trace such a letter
I did not use the data on the router
Problem not resolved
My router number at cell c
[protected]
I phoned twice to resolve it
I was told that after phoning the last time the contract was cancelled
Pathetic service

REPAIR

I bought a cellphone at cell c brits mall and was given a free 100 day screen protect insurance, 60 days later my screen cracked and went to claim for the insurance, i was told that the insurance cover is no longer valid as it was cancelled 'longtime' ago

i was lured into purchasing the phone at the store because of the free insurance only to find out that it was a scam to get me to buy.

date of incident: 09/10/2020
client number: NWBRI389187

Hi good day was having a contract with cellc paid it of last year april but still show I owe and they never clear my name i'm sitting with a problem i'm buying a house they pick up now that I still owe cellc can u please clear my name and sent me the itc report they give me 3 different ref.. My account number is [protected]

I logged a request with Cellc in July 2020 but havent received any assistance

Reference number:[protected]

My request was to remove the below Cellc accounts as I don't have any active Cellc accounts and to get a payed up letter so the account cant be removed from the credit buaeu

Account No. [protected]
Account No. [protected]

Response By E-mail (Aretha) (10/07/2020 12:26:41)

Dear Faizel Isaac
Thank you for contacting Cell C.

Kindly note that your query has been escalated to the relevant department for assistance.

Stay well and keep safe.

Reference number:[protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Please kindly assist me, I settled my debts with cell c 2014 .
Daphne Mongale
[protected]
[protected]

On the 3 October 2020 I applied for a pinnacle 2gb top up that comes with a Samsung note 10 lite and galaxy watch for 499 pm. I chose the contract according to the specifications listed for the phone. On the 13 October I received the parcel but with phone and Sim only, not Explanation about the whereabouts of the watch. The phone that I received doesn't have specs remotely close to the one I applied for. I attached screenshots of the deal that was advertised as well as the specs of the phone that was received. I would like to be assisted as soon as possible and want the phone with the specs advertised as this phone recieved is massive. Details. Desigan Naicker [protected]

Purchased new upgrade on line - unable to activate new sim cards?
I have been to east rand mall cell c branch - unable to assist? Been to lake side mall cell c branch same thing - once they hear you bought on line call 084 140 or 084 145 which I did three times today - cannot get passed the second security process? What must I do now?

We want closure. The new cell phone was given to CellC Loch Logan Waterfront, Donovan. He sent the phone to Johannesburg but received it back 25 September 2020. If we do not hear from CellC, we will assume that the accounts are closed and the Executor of the deceased's estate can take it as final.
JCN Fourie - mobile [protected]

From: Xavier Shuping
Sent: 28 September 2020 10:35 AM
To: edcescalatedqueries
Subject: Paid Up Letter- [protected]

Good Day Team

Kindly please assist in getting a paid up letter for a customer, details are as per the below:

Name: Cathrina Magdalena Elizabeth Niemann
ID number: [protected]
Numbers: [protected], [protected], [protected]

Alternate contact person: JCN Fourie- [protected]
Alternate email: [protected]@gmail.com

The above mention customer is deceased as per the cancellation request of contract's done on 17/07/2020 by our different branch where all necessary documentation was supplied for it, lines have already been cancelled we just need a letter to confirm that everything is resolved.

Your assistance is highly appreciated.

Kind Regards

Xavier

Good day

My three contracts is still blocked after I made a payment on the 30th September 2020. I called and emailed many times my proof of payment to all the departments of Cell C and customer service. I'm still waiting for your consultants to phone me regarding my contracts or my lines to be opened. It has been over two weeks since I payed my accounts and my lines are still blocked. I am not happy with you services. I was forced to buy me a prepaid sim and prepaid airtime and data while I have three contracts with Cell C. This is unacceptable

Good morning

I am really disappointed with the level of service which I have receive from Cell C. I did an upgrade on the 02 October 2020 and I was told that i will get the phone 5-7 working days

I called last week Friday, I was inform that I will get it this week. When I call today (12/10/2020) I was inform that it will take two to three weeks for me to get my phone. Initial I did an upgrade and I was given a wrong phone

As a customer I feel not valued by your organization

this is the worst service ever

Hi,

I was dealing with Kimone from Cellc Cornubia, She called us on many occasions stating we need to upgrade our contract, My partner and I discussed and went ahead with the upgrade... Kimone asked to add me on Whatsapp and started helping me with the upgrade and packages, I was interested in the LG Velvet, I had Kimone on many occasions over WhatsApp, Over the phone, and in Store, if this phone came with the Dual screen she confirmed it did, I went into the store Kimone shows us the LG G8x ThinQ, and confirmed that is the LG Velvet and the phone does come with the dual-screen case.. We were happy and waited a week, then kimone calls me and telling me the store would be closing down and I need to look for another store or network provider to get the phone. After speaking to other stores I was made aware that Cellc Cornubia does mislead customers into believing that they would get something when they don't...

I wasted time and waited for Kimone plus I had to wait a further week with another network provider because the stock was sold out... I made her aware that my phone was faulty and I needed one asap...

Not to be harsh but I was misled and then turned away because she knows she made a huge mistake

The manager from the store tells me that we all are Human and I should find it in my heart to forgive the salesperson.

No Business ethics.

She needs to buy me the cover because she wasted my time and misled me to believe that it was something I could have got she even explained that the signage does not show the cover but it is included.

I expect feedback on this i am very disappointed with the service and lies

Kind Regards

My cell contract expired beginning of last year (2019). Since then I have been trying to cancel my contract but it is impossible (so no blaming covid). I always have to go through customer service to get put through to the retentions department. I am then on hold for over 30 minutes at a time and then suddenly a voice asks for my feedback on the service received and the call ends. This is beyond frustrating now as I still get debited every month for a service I no longer use. It is extremely unprofessional. I will be stopping the debit order as I have done everything I can and according to procedure without any outcome.

I have paid for my prepaid contract and I have still not received my benefits. I have been calling cell c since last week thursday and each time I am told the issue has been escalated and will be resolved! I have just called again today and I am being told my case have been assigned to someone else and I must wait 48 hours. How? Why am I being made to wait yet another day for my benefits to be loaded?

To date nothing has happened but you have received my payment with all requested proofs of payment for even past months! I am working from home how am I supposed to work without voice minutes or data! This is very frustrating! I am begging you to fix this!
I have asked to also terminate my contract for the month of november! This email serves as my notice as I am a prepaid customer on a month to month! I am so so tired of begging cell c for benefits I pay for!

I'm very unhappy about Cell C's service. My phone fell and the screen broke. I submitted it with RAM with all the documents I sent hundred times. Nobody did anything and now they said I submitted the claim too late. It's not my fault. They also said the procedure is going to take a long time due to covid 19. It is not my fault that the claim is late. I have already paid the extra amount on the claim. You need to repair the phone or I'm looking for the new one. I have a one year warranty on the phone so I'm also under the impression that I can get a new one if something happens. If I do not get my phone back now and that it has been repaired, I will go to Hello Pieter and I will submit a statement to the Police. As soon as I have my phone back I am going to cancel my contract.

Your service is not good at all. I am very disappointed.

I have a contract with cellc that expired this month, I want to cancel it because I have no use for it anymore. The past 4 days, I have been calling the retentions department for more than 5times a day, just to get put on hold for sometimes over 30minutes without amy answer. I have emailed them with no luck. How must I cancel a contract if there is no one that can assist you and the shops wont help you also. Its R900 a month that I pay for something I dont use and now they dont wamt to assist to cancel it, the contract have even been renewed without my consent. I will not pay for this thing forever because the service is pathetic and they dont want to answer the phone or assist their clients. Please cellc, the retentions department must call me back or I am going to take legal action. Thanks.

Good day. I would like to lay a complaint, I recieved a message that my contract is due for an upgrade with that said I decided to go for an upgrade yesterday 30th September 2020. I was assisted by a lady by the name Lleta I hope I got the name right. Everything went we until the lady didn't clearly explain thing well regarding sim card swap. She asked if I want to do I sim swap and I said no, looking at the fact that I am no longer using the sim card. I got home and realised the new phone has no sim card, to my understanding I thought the phone has to come with a sim card irrespective of making a sim swap or not which was something she did not explain, when I went back to the store today 1st October 2020 she was not in and was told to come back Saturday which I could not do cause I am working. I was first assisted by a Male consultant who we didn't understand each other as we were talking then he referred me to a lady who was totally rude in all possible way. She told me of how she was listening to my conversation with Lleta yesterday and refused to let me explain why I think the phone must come with a sim card, she further went on and called me a lie as if it was not enough she called Lleta and spoke about me as if I was not around whilst laughing over the phone. When me and the lady I was with were trying to explain to her how they should have explained to me that upgraded phones don't come with a sim card she dismissed us and told us to come on Saturday and that I will have to pay R120 for a sim swap. I may have been wrong about the sim card but the least she could have done is explain to me how things are instead of her being rude and making me feel like a fool. She refused to give me her name but she said something about working in the office I think she is a manager or supervisor there, when I told her to refer me to someone who can assist me rather than waiting for Saturday she said I must ask her to do a sim swap for me, it felt as if she wanted me to beg her to do her job. I am honestly disappointed at the way she treated us more especially because she wouldn't listen saying things like "I am not talking to you, you were not here yesterday and all of that'. I would have reported this at hello Peter but I thought I should start here and if I don't get the results I am looking for I will take this forward. Please teach your employees to listen to customers before replying and clearly explain to customers how things work, making sure we understand before leavingthe store. I mean how do you buy a contract phone that has incentives (data packages and more) without a simcard, it doesn't make sense to me. The store is at Mamelodi east, mams mall next to pick and pay store.

I hope to receive a feedback about this.

We have canceled our Cell C Fibre contract and gave a month's notice, yet our line is still active.

We will not pay for another single day as our Fibre contract was supposed to come to an end on midnight the 30th of September 2020.

We have signed up with a new service provider and they confirm that our line has not been released even though we received written notice that our line will be released.

Account no [protected]

Please provide me with your Ombutsman details so that I can lodge a complaints.

Nelia

I have been trying to cancel my contract with Cell C for at least 4 months. Every month I still have to pay for a contract I no longer want and then they would occasionally call me to find out if I'm happy with the contract, when I say no I have to explain the entire situation from the start and then my calls are transferred from one person to the next.
When I finally get to cancellations dept. I hold for at least 15-30 minutes and then the line drops. I have wasted at least 5 hours of my life unsuccessfully trying to stop the contract and spent hundreds of rands on a contract that I no longer want. I am extremely frustrated and at this point I think they do it to purposefully to milk as much as they can from their customers. I have been with them for 10 years and it seems that no amount of loyalty goes unpunished. They make it nearly impossible to cancel a contract.

When I am trying to log in I get a message that my number is being used by some one else, this is causing too much stress in my life right now how can CellC allow someone to have my number or clone it or why is Facebook not blocking the individual then? Please will u resolve this I had gotten another message that my number is on telegram really...wow.This is my personal information being at risk for public consumption.

Regards
E Tshuma