Cell C
reviews and complaints

I am waiting for months just to get a feedback on my clearance letter but still nothing. Every-time I phone I've promised that within the next 24 hours you will receive an email. I'm still waiting for it. Why you doing this to your customers ...

I have a Contract with Cell C. Cell C then added a Getmore service to my account WITHOUT my KNOWLEDGE OR CONSENT. I've been trying for Months to cancel this uknown subscription and get a refund. CELL C keeps referring me to getmore and getmore refers me to cell C. Getmore Says a cancellation has been activated yet at the end of the month, cell C deducts!

Good day,

ID number: [protected]

Please note that I am writing this email with a lot of frustration and disappointment in Cell C.

I took out a contract with you guys in mid January / February for a 100GB per night and 100GB per day data sim only. There was a promotion running with CellC for this package for only R389 per month which I applied for and one of your agents contacted me and confirmed the amount of R389 per month only that will be debited from my account. I also requested for a limit to be put on the contract which your agents confirmed. Since inception of this contract I have only used it once and never again due to the negligence and CellC debiting over a R1000 per month!

I have been having problems with Cell C since I took out the contract, I have been phoning CellC numerous times and have probably spoken to over 20 people in the last 5 months due to the issues that I have been facing and for being over charged by your company. I have spoken to a Mr Thamsanca Maluleke (manager from Cell C) on 26 May 2021 who confirmed that the negligence is on CellC's side and that the agent whom I took the contract out with was suppose to apply a discount at the time I took out the contract out hence me being over charged. Please refer to case number [protected].

My problem now is that I am in the process of taking out a bond and my ITC record has now been effected because of Cell C's negligence. Your agent Miss Karabo Meje confirmed on Monday that I do not owe a cent and that there is a credit on my account which is due to me. I urgently need a letter confirming that I do not owe Cell C a cent to provide to the bond originator.

If this is not sorted out I will have to take further steps against CELL C as the service I have been getting from your Call Centre is appalling!

Your urgent assistance in this regard will be highly appreciated.

I am a Cell C client for long time, I have a query one of the sales agent MBONGISENI SKOSANA (Contractor) oversell me the product. I have mention that I could not afford due to I am paying for other contracts with Cellc, now I tried calling cancellation departments and I am still not going through. They also activated a new account that I did not apply with Cellc how ever this has been deducted from my account.

honesty I am no happy with the service anymore

I need to be contacted with regards issue

Cell number [protected] LARA DIANE HOPWOOD [protected].
Contract upgraded 12/07/21. Was not asked what colour phone. Did not think about it at the time.
Upgraded to Samsung S21.
Phoned 25/07/21 as device not yet received.
Told that Violet colour out of stock. Advised them that I did not ask for Violet and they must just send whatever colour is available. Was advised that Grey was available. The colour choice had been changed.
Phoned 28/07/21 to check if device dispatched yet.
Please note - 084 145 DOES NOT WORK FOR UPGRADES. When selecting the upgrades follow up option, you get cut off or you hear "the subscriber you dialled does not exist".
Please note staff on [protected] do not know what they are doing. I phoned four times. Each time transferred from one person to another and told a different story. The truth is nobody was able to help me. WHAT IS GOING ON? This is disgusting service.

There was a house robbery where we were robbed at gunpoint, our valuables were taken including 8 cell phone in which my phone was one of the phones. I ported from Vodacom few years ago and already regretting doing that. I tried to make a sim swap which was declined due to the reason that I couldn't pass the security questions which in my view are making things too difficult for me. I had the phone's IMEI number with me, including last time the phone was used, the current airtime and data balance as well as the police case number. I know you guys claims that all this fuss is for customer safety, but it's very frustrating and in my view way out of line. Hope you will review these so called safety measures. How can one keep all the info asked of the client, we really don't keep all that because we don't expect our devices to either be stolen or lost.

My contract expired December 2020, I have been trying to call and e mail cell c almost every day with no success, , it's been 7 months now and the company is still deducting money from my account ... Im not even using the Sim card anymore hoping that the company would stop deducting money from me, , I am not happy at all as the company is not taking their customers serious, I am also pleading with cell c to cancel my contract as soon as possible

I have been trying to Cancel my getmore subscription since the 6th of July. every time someone form Getmore tells me that someone from the cancellations department is going to call me. I have multiple reference numbers and still haven't been called by any Getmore agent. I have waisted over R200's worth of Airtime being placed on hold every time I try and call to get this done.

You are in violation of the POPIA Act and will therefore be sued by regulators and myself if you do not comply with the cancelation and deletion of my information from getmore's database.

I have had enough of this. I don't want a refund, I just want this subscription to be cancelled ASAP.

My USB cell c stick, [protected], indicated I had R 37.60 airtime in hand a few minutes ago. I transferred R 20 to [protected] and R 10 to [protected]. I received a message the transfers did not go through. However my airtime balance on the USB stick shows that it did go through. Please correct the problem. Thanks, Hans Lindhout

Greetings

I have a galaxy note 10 lite a few months now on contract with CellC. I noticed a slight blue discoloration on the bottom of my screen this morning. I ignored it but in less than 24 hours it has now spread quite a few centimeters. (Atleast 5) I called the customer care team and I was accused of being the cause. The phone is in pristine physical condition so I did not cause this to happen, it is definitely a faulty device. She then asked if I took the contract in store or over the phone to sway me to go in store but she couldn't when I said I took it over the phone. I asked to log a complaint so I have a reference number for this situation and she insisted that she cannot log any ticket or complaint over the phone and that I need to email for a complaint. This situation is outrageous, I never would've renewed my contract if I knew CellC would give me problems like this.

I live in the Cato Ridge area in KZN and since the onslaught of the rioting and looting, this area has no Cell C reception.
I went to the Cell C shop in our local shopping mall only to be told I must sort it out myself! I pay for a service and expect to get service.
Can you please advise as to when this problem will be resolved? There are other people in our area who have the same problem. We are cut off from our contacts who think there is something amiss with us.
Please help!

I have emailed and contacted Cell C and attached my IDm My husbands ID, and his death certificate on several occasions and it is note noted on their system. I am 63with comorbidities and they keep sending airtime and data which I have not used and they now blocked my line. My otp for the bank goes to that number and I cannot order online food of pay my bills. They have an absolute fool of me by ignoring to call me back. I have spoken to Managers with empty promises and find myself calling them on a daily basis.

I lost my cellphone non 05/07/2021 with sim card in phone, I bought a new sim card to do a sim swap has I have used my number for more then 5 years. I contacted customer services on 06/07/2021 to do sim swap, I failed, the agent advised that I go to my nearest cell c branch and they will assist me, on 07/07/2021, I did that, but the lady at the cell c branch, uitenhage, stopped in the door saying they cant help me and said customer service lied to me. Feeling frustrated and angry because for the mere fact loayalty at cell c doesn't count, and I felt betrayed because no matter who said what, I always defended cell c network. Now I tried the sim swap again on 12/07/2021 and this time I told the agent I dont know how much data was on the lost sim card, and like I told her I failed again. Her advice go to your nearest branch for assistance after I told her what happened last week at my nearest branch. So what do I do now, move on change my network and start a fresh, warn friends and relatives about my experience. #confused#frustrated#angry#dissapointed# cell c staff linking the word lied to customer service#

08 Jul 2021, 10:39
CellC plays mind games... to kill you financially
All my CellC accounts are on Debit order and have been for years. CellC clearly did something on their side and the Fibre payments were not debited off my bank account, it seems for months. Now suddenly CellC hits me with a R3, 596.00 bill that I must pay once off! I don't have a JOB and haven't had one since 2016 after a bike accident. I DONT have that money to pay and it's going to keep on growing! So THIS is what CellC does when they are financially strapped... they ignore debit orders from your account for months and then once it's a proper couple of thousand outstanding, then they take you to court for more money...! Right? FYI: Never ever at any time did I get any notification either via email, SMS or phone call from CellC saying that the debit orders for Fibre did not go off/received. I already brought this to their attention last month (15th Jun 2021), but once again staff at CellC doesn't bother to reply to your emails or even give you a call. Scaly much?!

09 Jul 2021, 09:06
It's the next morning now, and still, no one has been in contact with me, to resolve this, from CellC.

09 Jul 2021, 14:55
I just now (14:38) received a phone call from a lady called Ms Ntombi Koza (not sure about spelling), basically telling me that it's my own problem if I don't have the money to pay the full outstanding amount!
I told her that I want to speak to someone more superior and she advised me that this wouldn't change the fact that the money is outstanding.
AGAIN I say... It's a DEBIT order that CellC put into place and NOT my responsibility to make sure they do the DEBIT order deductions each month.
Now CellC slaps me in the face by telling a salesperson from CellC to call me, to tell me that it's too bad that this money is outstanding!
CellC has no morals, clearly.

I'm sick and tired of CellC doing as they please...

I have proof of everything I state here.

Good Morning

I have lost my phone on the 27Jun 2021, I have phoned cell c help to blacklist the phone, they asked me questions then I failed the questionnaire. They told me to phone again and try to remember I told the lady that I cannot recall when last I recharged airtime and the method I used to recharge as the phone was used by son most of the time for games and we normally using wifi at home so we were not loading any data, So the lady told me to go to the store they will be able to help me there, I did visit the hemmiways cellc store on the 29 Jun 2021 I was given a form to fill it in and they asked for the box of the phone I gave them everything they asked. They told me it takes 48 to 72Hrs to be finalised. On Sunday the 4th of July I visited the store again to check the process, I was told it is not done, and if I cannot answer the questions correctly theres nothing they can do, I ask the lady that can't they ask any further questions they say no. I told them I want to claim frm Insurance and the time is running out. I left the store without any help. I phoned the store again on Wednesday A guy with the name Lutho tried to help he told to phone again cause on the system it shows that it is not done he is going to do a follow up . I phoned again he told that they saying my ID is not clear and one number from MIE so I did sent the ID COPY, DRIVES LICENSE and the MIE number. They have been quiet since then. My worry is I am running out of time

I will continue to complain through every channel I possibly can until my issue is resolved. I will also continue to NOT RECOMMEND CellC to everybody I come across.

My frustrations with Cell C stems from the 18th of June 2021 where I decided to upgrade from my iPhone 11 to the iPhone 12 Pro. I confirmed stock with the consultant Thulisile Radebe who either lied about availability to get me to sign so she can meet target or didn't know about the stock at all… I went ahead and placed my order and the consultant advised it would be 5-7 working days before I get my new phone.

After allowing said period to pass, I called the Cell C Direct dept and got told the phone is out of stock and they cannot advise when it will be available. I called again a day or two later and got told it was in stock and will be dispatched the following day… this went on until the 28th of June when I decided to go to a branch and upgrade there only to be told that Cell C direct has blocked me from upgrading in store. I've been struggling for 10 working days to cancel this upgrade and get a phone through the outlet near me but they seem to have no way of canceling an upgrade order.

I called today and got told that stock is coming next week. There is clearly no stock of the phone and they continue to sign people up knowing that they don't have stock.

CellC is sub par as far as customer service is concerned and complaints department is also non existent.

0/10 - Do not make use of them.

Good day

I would like to file a complaint with regards to the contract (data) I had with cell c
Late last year, which was about 3months before my data contract had to come to an end, a cell c consultant called me to offer me a new parckage of which I agreed, I so then asked her when the new package would start as I will not be able to pay 2 contracts at the same time, she specified that the new package would start when my current contract comes to an end in january. The next day I called in to let them know not to go ahead with the new contract and they called me a week later confirming that the upgrade has been cancelled, that is when the problem started
The very next month I was loaded with less data that was actually not on my parkage and not even what we agreed to with regards to the new contract.
I was charged more than double the montly installements, my debit orders started bouncing month in and month out, I called in a lot of times and no one managed to help me with the situation to my setisfaction. My name has been handed over by cell c. I am now getting calls saying am owing more than r3000 to cell c of which I think it is very unfair

My number is [protected]

Good Day

I have a list of case numbers for trying to get Cell C's [censored] of lies about contacting me within 24 - 48 hours, I took a new contract will Cell C for a data contract, cancelled it 2 days after receiving the device, Cell C then collected thee device from me and promises highly that the contract will be cancelled "and is escalated"

I have been debited twice after the cancellation...
Below is a list of case numbers for every email and I have a call log of almost 6 hours to Cell C and still not solved.

[protected] - 7 July
[protected] - 7 July
[protected] - 7 July
[protected] - 6 July
[protected] - 6 July
[protected] - 5 July
[protected] - 1 July
[protected] - 30 Jun
[protected] - 24 May
[protected] - 12 May
[protected] - 5 May
[protected] - 3 May
[protected] - 3 May
[protected] - 30 April
[protected] - 27 April
[protected] - 27 April
[protected] - 26 April
[protected] - 26 April / 18 April
[protected] - 23 April
[protected] - 20 April
[protected] - 18 April

On the 30th of April a sales agent called me about a promotion that offered an A52 and an additional A12 for an extra R100 per month. I got the A12 but have not received the A52. At the time the A52 was not available at head office and head office would dispatch the A12 to me and later when they have stock the A52, three days later I received the A12. After waiting for 6 weeks with nothing forthcoming, I called customer care to enquire about the A52. To my dismay when I called cell c, they told me that my upgrade was just to the A12 and that there was no A52 in the records. I then called Cell C customer service on the 17th of June to find out how I can escalate the matter and the agent opened up a case for me and allocated me a case number which she mentioned I should use as a reference when I call cell c in about three days time. I received an email indicating that I should actually obtain a court order to retrieve the telephonic recording of the conversation between me and the sales agent from head office which I had requested. I received further sms's indicating to me that I am due for an upgrade which when I enquired telephonically was told that the A12 was in fact the upgrade. On the 8th of July I contacted customer service again to enquire about the outcome of the case and I was thrown from every department that cell c owns with the above recording as an example of a recording from my phone due to the underhanded experience and treatment from cell c. I am told that the case has been cancelled but I received no communications from cell c to the above. So how can a case be cancelled when the person who requested for the case to be escalated was not contacted and that's me

In Dec 2020 I got a deduction from my bank account linked to cell c I went into the cell c shop in Paarl mall and told them I do not have an accountant never had any dealings with Cell C. I was told that I should get an affidavit and copy of my bank statement showing the deduction. This was sent to the fraud department who has never contacted me. I have countless times contacted customer care who refers me back to the store who in returns refers me back to the customer care line. This is very pathetic of a well known service provider. If I call the customer care line they drop the call this contract is affecting my bureau and is not getting resolved by Cell C. How do I get this resolved and Cell C needs to a dress this or I will take up with Ombud! Poor service! Worst customer care services ever!