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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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4:29 am EDT
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Cell C poor insurance

Dear Sir /Madam

It has now been 3 months since I reported my phone stolen to cell C & Csurance .
I have since called for feedback and waited for a consultant for over an hour each and every time .
The Disgusting part is that after waiting for a considerable amount of time on the phone the lady at the call centre just drops or hang up, just like that .

Please inform me what is happening regarding the replacement of my insured handset which is long overdue .

Name : Nkosinathi Emmanuelle Dube
I.D : [protected]
Police Case No : 213/05/2017 ( SAPS, Jabu Ndlovu Street, Pietermaritzburg )
Handset stolen : Huawei P8 Lite

See attached AFFIDAVIT

Please see Ticket No : 464827, 467488, 669506

I can be contacted on Cell : [protected] or respond to this email address if possible .

Kind Regards
NE Dube

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3:37 pm EDT
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Cell C pinnacle 250 april 2017 special

I contacted cell c on 084 145 regarding the advert I saw on tv for Pinnacle 250 contract in April 2017, spoken to Dumolwenkosi Mthimkhulu the sales consultant who did the application.

The special was for 500 Minutes 250 SMS and 2.25GB Data, he said the contract has approved but they are out of stock they will deliver as soon as they receive the stock i said it is ok with me i will wait.
To my surprise when I receive the phone on the 12th of may I get the sms says I will get 250 minutes, 250MB and 250 SMSs. But I got 169.21 minutes, 169 SMS and 114, 23 MB, instead of 500 Minutes 250 SMS and 2.25GB Data
I contacted Cellc several times to querry this, they kept on promising me that they will credit me with the minutes and data that they owing me till today I am still waiting and Im still getting the same wrong minutes and data but they debit my account with the full amount of R431.74. I have to call them every month and I still get the same answer but nothing happens.

Reference numbers for the queries lodged :
[protected]
[protected]
[protected]

I think I made a very big mistake by moving to Cellc I should have stayed with MTN and I have never experienced any problem with them I just wanted a change I dint know that it will be this bad. The service I have experienced is very bad when I go to Cellc store they tell me that they are not working with Cellc direct and why didn't I apply in store with them, I thought Cellc is one brand and the advert on TV it is for 1 brand CELLC

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Update by Kgopotso
Aug 08, 2017 2:06 pm EDT

Thank you very much Complaints Resolution Team for your assistance my query has now been resolved and I have received my data and minutes for the past 3 months.

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3:03 pm EDT

Cell C Service

I must express how utterly disgusted i am with the service levels i am getting from from Glocell, especially the call centre.

I have terminated my contract via email and still have had no response regarding the termination.

Made two payments during the month of July and the i was yet debited again meaning that Glocell owes me now. I have sent numerous emails regarding reference number [protected] and no response both from customer service nor credit control.

All i want if my credit and termination then we part ways, dozens of cellular companies are willing on giving better services as packages

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4:09 am EDT
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Cell C fraudulently opened account in my name

On the 1st July 2017, I approached Cell C Menlyn Maine, and reported a withdrawal made from my bank, when I don't have a cell phone contract with Cell C. I was promised that someone was going to come back to me, and that they were going to escalate the matter to their fraud department. I have up to now heard not heard anything from them. The only thing that keeps on happening is that I keep on being billed on a phone that I don't have by Cell C. All I need to know is that someone is attending to this problem and that the account in my name will be cancelled.

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8:15 am EDT
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Cell C Unauthorised debit order amount

The original contract was with Altech Autopage. Unfortunately when they disbanded my data contact was transferred to Glocell. This contract was capped and the monthly debit order was for approximately R200/month. When Glocell took over the contract one of my first debit orders went through for an amount of R1800. As nobody answers the contact numbers or responds to emails I was forced to go into the store at Westwood Mall. The employee in the store told me that the contract was not capped which is complete nonsense as it had been capped for many years with Altech Autopage. I queried the amount but never got any feedback. Whilst waiting for my query to get sorted out I returned the debit order every month as I was not willing to pay for their mistake. Eventually they obviously suspended the service and in order for me to be able to have access to my data I had to let the debit order go through. The debit orders have since returned to an amount of about R200/month but my contract has not been restored. I don't even know what to do anymore... IF THEY HAVE CHEATED EVERY UNSUSPECTING NEW CUSTOMER BY ONLY ONE INCORRECT DEBIT ORDER AMOUNT THEY HAVE MADE HUNDREDS OF THOUSANDS OF RANDS. Please do not do business with this dishonest, inefficient and unprofessional company.

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7:52 am EDT
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Cell C c-surance claim department

Hi my name is Anele Madolo, I just want to start by saying C-surance is the worst insurance agency ever! I've been trying to lay a claim for my lost phone for 3 weeks now. I've called them more than 20 times now and mind you I had to hold for 40-50 minutes to get through. I called them again today and held on for more than an hour until the call got terminated from the other side (I do not know how). This is pathetic, frustrating. I am so going to take this to the media, I'm even considering terminating my insurance with c-surance, but I read somewhere that that's also going to be another drag.

[protected]

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2:44 am EDT
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Cell C account

Good day..please assist. We dont know which way to go as cell c is not responding to any of our queries. We have 3 bought out contracts [protected] [protected] and [protected]. We also applied for a 20gb day 20gb night data bundle [protected]. We have never received any statements from them. When signing the contacts we made notes for eft options and not bank deductions. Since the beginning our amounts was always over by much than contract initially signed. Last week my husband received a call from cell c asking if they could block our [protected] line as it was ridiculously high... they gave him an amount of R46000 for data at home. We dont even have a home business which could justify this. It was also school holidays so we where almost never home to even justify this. We requested for them to send us breakdowns, which we are still waiting for. I requested all from agent Barend Viljoen who send me data usage for each day. On the 24th of july 17gb where used and on the 25 th of july over 30gb where used. He asked me to make sure if this was us or not. I replied it could not have been us as school started and we where not here and on the 25th it was in the evening and we where obviously sleeping. I requested numbers that used the data, still waiting... my husband then looked at his account last night and cellc dectucted 13122.07. We contacted them this morning to get clarity and no one could assist...all they say its for data... we dont know who to contact to get this sorted, our account was obviously hacked or cellc is not trustworthy!

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8:00 am EDT
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Cell C contract cancellation

Thank you guys for assisting me with my previous complaint, you were very helpful with me in settling my account. I have now paid up my Cell C account in full but I've also now been informed that because my account was handed over to the legal department, my contract has been cancelled... This seems very unfair as I did inform Cell C that I would be late with my payment but that I would definitely get my payments caught up with over the course of a few months, which I have now done. Cell C did not contact me once during this time to tell me that they were going to cancel my contract and hand me over to the legal department... I have been with Cell C for the past 8 to 10 years upgrading my contract every 2 years with the same number, and I have never had any problems before. Please, I just want to continue with my existing contract if possible and renew it for another 2 years... Even if I have to start a new contract, I just want to keep my existing number, I don't want to have to change numbers... Please help me out guys. Thanks

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1:04 pm EDT
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Cell C double billing incorrect details

My a count:[protected] [protected], I have made cancellation on this account because it was ending in February I cancelled on March and April on April you agreed to cancelled and you offer me upgrade and you said because am special customer it will resume in August unfortunately you didn't honour your agreement you started deducting in June and I was not happy with your bridge of contract, with these acount you deducted on my two bank account which is standard bank and nedbank and I have advice you in december2015 and you started in January 2016 to deduct on my nedbank a count and out of blue you go back on my standard bank in August in 2016, I have paid standard 300 rand for charges, so I would lov you to refund me on that, I have report this Matter on cicada, transunion, and I will also talk to the media, worst part when I phoned you, you said you can't help me because my details are incorrect

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1:40 pm EDT
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Cell C why is it impossible to cancel a cell c contract when it expires???

In December 2016 I notified Cell C of my intention to cancel my contract when it expired in March 2017.
I was told I could not cancel so far ahead of time.
At the end of January 2017 I went into the Cell C store at Centurion Mall to again notify them of my intention to cancel my contract when it expired in March.
Again I was told that I could not give such advance notice.
on 17th of February 2017 I logged onto the Cell C website and sent a notice of cancellation (this was just over a month before my contract expired) and I have written proof confirmation that my email was delivered.
On 20th of March 2017 my contract expired and I sent another notice on Cell C's website that I had given my month's notice that they required.
I have subsequently been into the Cell C store in Centurion Mall on at least 3 occasions to try and resolve this.
Every time I get told I need to give a month's notice and then my contract will be cancelled. In the interim Cell C continues to debit my account and I have to incur the cost of reversing these charges which I do not feel I should pay when I gave them sufficient notice of my intention to cancel when my contract expired.
I am at my wit's end with Cell C!
My Cell C number was [protected].
I would like this contract to be cancelled and for Cell C to stop taking unauthorized debit orders off my account. It would be nice if they could refund all the bank fees I have incurred to reverse their debit orders for the last 4 months!
In addition I would like to understand why Cell C has debited 2 amounts: R500 & R336.98 when the statement I drew from Cell C dated July 2017 indicates I apparently still owe them R168, 99

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8:36 am EDT
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Cell C cancelled contract

I want to pay off my contract with cell c but no one answers in the legal department. I have been calling for months now. I keep on holding for more than 50 miutes. This has affected my career as a Financial Adviser in a very negative way as I have been blacklisted. I tried going to the cell c shops but no luck. I have tried everything in my power to resolve this but no luck. I left dozens of messages on their sites as well. PLEASE HELP! [protected]

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11:40 pm EDT
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Cell C fraud/legal department

I do not know where to begin. I have had my cell c contract since I was in primary school I have always had non stop trouble with the poor service at cell c. Now i have 2 contracts with cell c for the last 3 months cell has been debiting 4 debit orders. Everytime i call they say they cannot see the R1000 or the R59 it must be a mistake . The last time i spoke to a manager with the promise of fixing the mistake and today it happens again. I will call my bank today and put a stop order on cell c. I do not care about the other accounts anymore it can be handed over to legal and we can adres this in court and cell c can explain how they want to debit an extra R1059 from me everytime plus R700 for my actual contracts this is fraud! So I ask you very nice to please take me to court because I am not paying cell c anymore . I told the last guy I will be putting a stop order if this happens again and surely he did not take me serious . I will recomend cell c to no one you guys suck big time and you have incompetent people working there who has no training at all.

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5:21 am EDT
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Cell C I would like to cancel the present service offered to me. I was not well informed and would rather look at another deal.

The lady wanted to sell me this contract, I did not want it and she said that it would be applicable as from the end of the month. I did not receive any written notice and would please want you to terminate this so called contract immediately.
The contract did not start yet and I would appreciate it if you can contact me immediately in connection with this matter
My contact details
Petra Stiglingh
[protected]
email ...[protected]@gmail.com

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2:29 am EDT
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Cell C cell c fraud they opened 2 contracts using my id

Some opened 2 contracts using my id on the 20july over the phone. I know this because i saw 2debit orders on my bank account and then called cell c to ask how come since i dont have any accounts with them and thats when I was told that I opened to accounts on the 20 t They have given me reference number [protected] and they said they will email the documents to the cell c branch that I opened the case at. However now i need statement of this accounts or proof that there is an account opened no one is will to assist me I even called customer care and they said they can only send me voice recording...I want more i need documents that were used to open the contract and I want to see the address that it was delivered to so that can serve as a proof that it was not me who opened that account. I also want to open case with saps because clearly someone out there is using my id without my knowledge and they also need these documents. So please attend to my matter asap or else I will take legal action against cell c and you will be liable for all the debit order that will go through

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Update by SBO8
Jul 28, 2017 3:08 am EDT

Dear Cell C Unfortunately I have not received anything which proofs what you have just said. I received two calls yesterday asking for my email address but up until now I have not received anything. I told Cell c that I need proof in writing that says that indeed the contracts were open using my details and they have seen that it was fraud and they have cancelled it so that I can take it to SAPS so I can open the case and also protect my ID Number for any further fraud that can happen with it. I also want to see documents that were used to open the account so that I can see which ID was used as I have both green book ID and smart card. also I need to see email address that was used for delivery so that it can be compared to my address. I also need to know which phones were taken, how much was the contract and how much does each phone cost so that it can be compared to the debit order that I received, so please give me that. Also note that as long as I have not received anything in writing and the documents that I am asking for I take as if Cell C has not done anything. please also note that I have reversed the debit orders from my account.

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6:25 am EDT
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Cell C c-surance

Hi my name is Simamkele Vikilahle,
I just want to start by saying C-surance is the worst insurance agency ever! I've been trying to lay a claim for my phone for 3 weeks now. I've called them more than 10 times now and mind you I had to hold for 40-50 minutes to get through. The first time they told me to go to cell c and fill in a claim form, I did that and called them back and they told me they had not recieved the forms. That went on for two more times, until a consultant at cell c Promenade called them himself and they finally told me they have got the forms. I was given a ticket number, I then called again and gave them the ticket number, they then told me that I needed to fill in some more forms, I went back to cell c and the consultant told me there's no such thing. He told me c-surance was even supposed to give me a policy number the first time I called. I called them again today and held on for more than an hour until the call got terminated from the other side (I do not know how). This is pathatic, frustrating! I have to work, I dont have time to be running around trying to get these people to fix my J5's broken screen. I'm even considering terminating my insurance with c-surance, but I read somewhere that that's also going to be another drag.

[protected]

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Nkosinathi Dlamini
, US
Aug 08, 2017 6:53 am EDT

I'm also having a problem. I claimed for my lost phone months ago. I blacklisted it and went to cell c branch filled in the claim form. Been trying to get hold of them but it's impossible. I sent them two emails already but no progress. This is really not cool because I pay this people every month

Cell C
Cell C
, ZA
Aug 08, 2017 7:26 am EDT
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Dear Mr. Dlamini

We'd like to assist.

Please email us your Cell C number + any reference numbers you have and your contact details.

Our email address is sm@cellc.co.za.

^NS

Cell C
Cell C
, ZA
Aug 08, 2017 7:27 am EDT
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Dear Mr Nkosinathi Dlamini

Thank you for contacting Cell C.

Please forward your Cell C number + a contact number, we'd like to get in touch with you to assist.

Also, if you have the email sent to the insurance with your completed documents, please include these as well.

^BM

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Nkosinathi Dlamini
, US
Aug 08, 2017 10:53 am EDT
Replying to comment of Cell C

I did send u guys an email but you aren't responding

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6:25 am EDT
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Cell C data

So I took an additional data contract of R99 for 2 gigs to start from the beginning of July with Cell C. This has been paid for / debited etc. on the 3 July I had gone on a 2 week trip to Europe to return around the 18 July. i had not used my phone nor activated roaming therefore only used Wifi whilst away in the time away My account had then been disconnected due to non payment as the debit bounced back, I then made a payment to Cell C with the money owing on my return and called them to reactivate it which they did, but when I checked after reactivation I was not able to use my phone still. I called and they had advised me I used the data, I then asked when and they said between the 1st and 24th of July, I said that is impossible as I have been away and my account was only reconnected on the 25 July, they have already debited me for August yet I am unable to use my phone because they did not top up my account with my data! They now said they will investigate but honestly how could my phone be in use whilst I am in another Country for over 2 weeks I was away in July! I am simply not impressed with Cell C.

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6:40 am EDT
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Cell C sim swop price

I recently changed phones and need to do a sim swop and when to your store at Montclair in Durban and found that the price of a sim swop for a contract sim is R143 which I had to pay, I feel this is being over priced because when I asked about about the cost to do a sim swop of a pre- paid card I was told it costs R10.

I would like to see this price be reduce and preferable I get some sort of refund, my cell number is [protected] or [protected].

Date is 24/07/2017

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6:07 am EDT
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Cell C cell c fraud department

Date of incident: 24 July 2017
Number dialed: [protected]
2 years ago, I discovered that someone had opened; 2 contracts under my name with Cell C- don't know this person. Cell C didn't even have their ID copy.
I reported the matter with their Fraud department, sent through the documents that they'd asked for.
2 years later, I'm trying to apply for a home loan and get told that Cell C has handed me over for an outstanding fee of R587. How, because I don't have a contract with the network? I call them and hold for close to 10 min as I get transferred to the accounts department. Accounts department then gives me their Fraud Dep's number. I call that number and hold for another 10 min...
Eventually, Mosela Moloi answers- I lay my story to her, she asks me if I submitted the docs that they had asked for? Yes, I respond. Her response: I will ask XXX who dealt with your case to call you back. Ok? Are you not able to help me? I ask... I have been holding for so long, can you at least try to get her Supervisor to advise what is going on with my case as this is an urgent matter- if it takes your department longer than 10 min to answer a call, surely XXX will take forever to get back to me?Also, if there were documents or things that were missing from my case, why didn't anyone contact me and update me? I ask... she keeps quiet for a good 2-4 minutes- I can hear her typing on her keyboard- she does not respond when I say "Hello". I hold on and she eventually answers and says that she was e-mailing; XXX to tell her to contact me. To be honest with you- I doubt that she even gave me her correct name because she also beat around the bush when I asked her to spell her name for me.
I'm hurt by how my matter is not treated with urgency when it is now affecting my finances.
I would love to take Cell C to the Obudsman- how do they give someone a cellphone contract when their details don't make sense or match? Clearly they are involved in this whole set up, hence they have ignored my case.

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1:46 am EDT
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Cell C contract

#cellcistrash

Cell c is just exasperating to say the least.

I have been requesting a copy of my contract from cell c for almost 3 months now.

I Initiated my request on the 3rd April 2017 after being redirected to the wrong department more than once and being sent incorrect information.

I have sent countless emails, been directed to the incorrect department, I even spoke to the supervising manager of the qaulity logistics department Monty Makgatho personally requesting for him to attend to my matter as I was recieving no response from this department initially.

He attendded to my matter for a week and after that I was left with no response from this department yet again.

I have to keep sending emails requesting for feedback on how far my contract is, instead of the quality logistics having the courtesy to keep me up to date. with the progress of my request.

The last update I recieved was on the 16th May 2017 and I have sent 2 emails since requesting for feedback with no response. That is blatant disrespect.

I work in customer service and that is not how we conduct business regardless if it is customer service department or not, this gives the entire FSP a bad name.

According to the fais legistlation an authorised fsp is to keep records of financial agreements and advice given to clients for 5 years, and it should be presented upon request. If the fsp uses a 3rd party storage company the fsp is still responsible for the record keeping.

I am acting withing my legal rights as a consumer and would like this matter attended to with urgency.

I will resort to drastic measures if need be.

This is the 2nd complaint i am laying against cell c.
as the first complaint on hello peter was attended to but not fully resolved.

I am now liable for charges of my cellphone repair which was suppose to have been paid out through the warranty as it was still valid at the time.

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6:27 pm EDT
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Cell C cell c extreme

I won a Cellc handset in Nov and l started using it in February.
A couple of moths later it started to have a short battery lifespan so l looked for a replacement but I could not find it anywhere even at a Cellc shop at festival mall
I had lost confidence in e Cellc handsets and they have not upheld their promise of quality products.
I asked about the handset warranty and cellc hung up on me

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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