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Celebrity Cruisesovercharged bottle of wine on board

We were celebrating my 60th birthday on the 24th July 2019. I ordered a bottle of wine from the server - Lionel Ricardo in the Rendezvous lounge. I selected the bottle of Red wine -cab sav and pointed to the one I wanted after consulting with my friends. I pointed out the price also, being $25.He agreed that was the bottle and I also ordered two other mixed drinks. The server brought the drinks and the wine.I signed the docket as I had every other night. I didnt have my glasses on by this time so didn't really check it properly as I had already discussed which bottle I was purchasing. The night before we were finishing the cruise I checked my account and realised that I had been charged $108. for the bottle of wine! I never would have purchased a bottle for $108.00. I spoke to the service desk the nest morning and he said that he would send an email and it would be dealt with. I have not heard anything from Celebrity at all and I originally sent this email on the 2/9/19 to another email address ([email protected]) and have heard nothing! I hope that I at least receive an acknowledgement from Celebrity. The cruise was great and it was our 2nd with you but I am not impressed with the post cruise service!!
In anticipation ...
Trudie Smith Mobile- [protected] Perth Australia

  • Updated by Trudie Smith, Sep 29, 2019

    We were celebrating my 60th birthday on the 24th July 2019. I ordered a bottle of wine from the server - Lionel Ricardo in the Rendezvous lounge. I selected the bottle of Red wine -cab sav and pointed to the one I wanted after consulting with my friends. I pointed out the price also, being $25.He agreed that was the bottle and I also ordered two other mixed drinks. The server brought the drinks and the wine.I signed the docket as I had every other night. I didnt have my glasses on by this time so didn't really check it properly as I had already discussed which bottle I was purchasing. The night before we were finishing the cruise I checked my account and realised that I had been charged $108. for the bottle of wine! I never would have purchased a bottle for $108.00. I spoke to the service desk the nest morning and he said that he would send an email and it would be dealt with. I have not heard anything from Celebrity at all and I originally sent this email on the 2/9/19 to another email address ([protected]@rTravel) and have heard nothing! I hope that I at least receive an acknowledgement from Celebrity. The cruise was great and it was our 2nd with you but I am not impressed with the post cruise service!!
    In anticipation ...
    Trudie Smith Mobile- [protected] Perth Australia

Tr
Sep 29, 2019

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