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Poor Service
We were moving from PA to GA. We contract CEH to help us with this move. We gave them a very detailed list of items including dimensions. They told us that it would all fit on a single truck - we told them it wouldn't. We were told it would and Charles had 20+ years of experience in this and that it would definitely fit. It didn't. The day of the move - they movers were about 4-5 hours late and loaded until 9pm. We had been told that they would drive through so that they could unload early. We drove through the night and were at the new house by 8am. The movers stopped and as such didnt arrive until 7-8pm the following night.
I had asked Jacobi and Charles what would happen if all te items didn't fit. I asked them if they would be responsible for getting the rest of the items. Since they thought it would all fit - I was told that sure they would be responsible for making sure all the items on the list would be moved. Several times we were told that they were in that part of the state and would get the stuff - and each time there was another excuse as to why they could not - or did not. The remaining items were left in an open front shed by the movers because they new that they would be back to get it. But they did not get it and a lot of our possessions were left to te elements.
After a couple of months and the weather worsening in PA, my son and i went and got the rest of the stuff that we wanted.
I would not recommend this company to move anything anywhere.
Fraud
I contracted with America's Moving Services for my move from NY to FL. They sent CEH to handle my move. Ceh was very unprofessional. We had 33 items damaged and 2 items stolen (a flat screen tv and my tool box.) We have not been compensated by CEH for the stolen items nor have they paid the insurance claim for the damages. Steer clear of this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had called America Moving Services for a move from Richmond, VA to NYC. The sales person Michael Martin took my information and sent me a contract. Deposit was paid. First off please read the contract with a fine tooth comb. The slip in everything they can to protect themselves. My nightmare began the day that I was told they were scheduled to come. I received a call from CEH and said that they could not come on the scheduled day since their truck was broken down with a mechanical problem. Jacobi said that they would come the next day. The next day we were expecting a hurricane to hit VA. I called America Moving Company. I spoke again to Micael Martin and he said he would call CEH and will find out what going on. He called me back and said that the truck had a flat and it still may show up the day before the hurricane. I asked to speak to someone in charge. I explained my situation that I wanted to get my house loaded prior to the hurricane. I told him that I had tenants moving into my house on Saturday. He asked me, "why would you do that"?. My response was because I was told they would come on Friday, so it logically made sense that they would have shown up on Friday. Until I said something that no one has even apologized. So my question was is it a flat or a mechanical problem? Later that day no truck but I did get a call from America Moving Service, truck would come on Saturday in the middle of a hurricane I asked. The driver calls me the next morning and said he would be in Richmond at a couple of hours, well the hurricane was upon us and I said if they could guarantee that nothing would get wet then come on up, well they could not do that. CEH said they would re-schedule on Monday. They showed up in a rented truck and when I asked the driver where their truck was he said it needed maintenance. Now logically if the truck was broken down on Friday wouldn't you think they would have down their routine maintenance then? They came to my house with no dolly. 60 boxes, furniture and no dolly. I knew I was in for a long load. 6 hours later they finally finished. To make a long shorter, they showed up in NYC a few days later and the boxes were in terrible condition. Some were wet, when it came time to rebuild my bed they didn't even have any tools with them. I ended up putting the bed together myself the next day. They broke many items including expense antique furniture. How could America Moving Broker use a company that is a fly by night company. Take my adice, if you hear the name CEH or America Moving Service, RUN and don't give them you hard earned money.
Overview of CEH Moving Inc complaint handling
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CEH Moving Inc contacts
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CEH Moving Inc phone numbers(800) 784-1289(800) 784-1289Click up if you have successfully reached CEH Moving Inc by calling (800) 784-1289 phone number 0 0 users reported that they have successfully reached CEH Moving Inc by calling (800) 784-1289 phone number Click up if you have UNsuccessfully reached CEH Moving Inc by calling (800) 784-1289 phone number 0 0 users reported that they have UNsuccessfully reached CEH Moving Inc by calling (800) 784-1289 phone number
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CEH Moving Inc address3913 Jonesville Rd, Wake Forest, North Carolina, 27587, United States
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