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They overcharged and were awful cleaners
I have worked in CCA Cleaning Solutions. I was so happy that I have quitted and wanted to share my experience with this company. They weren’t very professional or honest people. They didn’t take precise sums of money from the customers and liked to overcharge. As well as they had their secrets, who they have cleaned the places and properties. Better don’t hire them, because it isn’t worth it.
CCA Cleaning Solutions
This organization conducts business in a manner that is remarkably unprofessional, and warrants a warning to consumers entertaining any thought of using them for any of the services they offer. On our initial experience with them, they were unable to accommodate our preferred dates and then on the date they chose as a preferred, they were unable to conduct the services at the property and cancelled. We had to reschedule the carpet cleaning, and move in ready cleaning service to over a week after the time frame we required. When they concluded their tasks, the cleaning team left hardwood floors covered in dirt throughout the home, bathrooms were left un-serviced, floorboards remained dusty and the kitchen and fridge services were considerably underwhelming. Even after specifically addressing the dusting of blinds and floorboards prior to scheduling the service, and directly with the cleaners on site, they left many of them unattended to. When they completed their carpet cleaning service, although some of the larger stains were partially removed, the carpets remained substantially soiled and spotted throughout. The stairs were damp but no signs of service were visible. It appeared the tech simply addressed larger spots, not remotely inclined to be thorough. We addressed our concerns with the tech. After using a filthy towel to try wipe up a few of the pointed out stains, his was response was there was nothing further he can do. After a more complete inspection of the work, raising our concerns with the owner, providing photo evidence and essentially two days of dispute, the owner set an appointment between 1-5pm another day with 1 hour notice before their arrival. We received notice 35 minutes before the arrival and the tech arrived WITHOUT a carpet cleaner. Overall: unprofessional, untimely, inconsiderate, clearly inexperienced, and most importantly; unwilling to reasonably mitigate their mistakes
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried this service based on their advertising as a House Cleaner, Carpet Cleaner & Power Washing Company . I will admit we had been looking for a cleaning service for a month so our house may have been a little worse for ware, which is why we gave them two chances. Where to start.
First day power wash team, Rang our bell 6 times with questions as odd as how do we turn on water to where, with the last ring I told them if they couldn't complete the job with out further interruptions they could leave.When they did leave our gate was left wide open ( we have pets and they were told to watch the gate) our phone lines had been damaged by the power washing and had to be replaced.
Cleaners came No vacuums, no mops and no obvious cleaning products. All they did was wipe surfaces with a dry rag, they sprayed some solution on our marble floor which made it sticky. They did not vacuum the carpet, the stairs or the wood floor. There were crumbs on the counters and the area rugs had not been vacuumed
Later that day Carpet Cleaners came and yes it was up sold 174.00 for stairs and deodorant. They asked me if my house had been cleaned as it was still not vacuumed and the kitchen was barely touched. I said yes your crew was here this morning, they called the owner and gave me a free house cleaning ( not really free as I had paid for a house cleaning I did not get ) He could not understand why they had no vacuum, mops or brooms. They cleaned the carpets and honestly they look worse, they were wet for a few days afterwards, He apologized again and they also gave me a free carpet cleaning to be used in the future ( not going to happen) .
Last week I got the replacement house cleaning same results, crumbs on counters, sticky floors, it was obviously a quick run through the house. My laundry room was never even swept. All in all a nightmare. Called owner not event o cancel just to request a new cleaning team. He went off on me saying that it's me no one else has problems . Extremely Rude and unprofessional. I was not trying to get anything for free, I just wanted what I paid for, 575.00 of cleaning that never really lived up tot he cost. Plus we had to pay Time Warner for Phone Wire repairs. Maybe it's us, perhaps we are pigs but I would think twice about this service if only for the owners attitude
Overview of CCA Cleaning Solutions complaint handling
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CCA Cleaning Solutions contacts
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CCA Cleaning Solutions phone numbers+1 (980) 328-1128+1 (980) 328-1128Click up if you have successfully reached CCA Cleaning Solutions by calling +1 (980) 328-1128 phone number 0 0 users reported that they have successfully reached CCA Cleaning Solutions by calling +1 (980) 328-1128 phone number Click up if you have UNsuccessfully reached CCA Cleaning Solutions by calling +1 (980) 328-1128 phone number 0 0 users reported that they have UNsuccessfully reached CCA Cleaning Solutions by calling +1 (980) 328-1128 phone number
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CCA Cleaning Solutions address1010 Canopy Dr, Indian Trail, North Carolina, 28079, United States
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