Caviness Mechanical Services
United States - 21227
Service for my a/c was coordinated by my warranty company. Caviness scheduled me for a Wed. I took off from work to be there. By 2pm I had not heard from them so I called. They claimed i wasn't scheduled for Wed but Fri. So I wasted a day off from work. Now today (FRIDAY) I'm waiting for them to come. Again I took off from work to get my AC fixed. By 2 pm still no word so I called my warranty company. While on hold they called Caviness and confirmed i was on schedule that they would be here today by 6pm. Less than 5 min after hanging up, Caviness calls and said they made a mistake and put me down for Last month instead of This month. I told her not my fault, explained my 2 days of missed work and that I needed someone to come today. She told me it was not her fault but nobody could get to me today. I'd have to wait until next week. ARE YOU KIDDING!!! No way will I give them a dime. I will never do business with them and advise you to steer clear as well...especially after seeing all the other complaints!
They do not answer their phone. When I had them out the 1st time, they "fixed" my ac unit and "ordered" a new thermostat. They stated that the thermostat would come in in a few days. 3 weeks later, still no thermostat. I had to place a reorder with my home warranty company. the following week, they came out with the "ordered" thermostat, which was wrong. They proceeded to go to the local home depot to buy my new thermostat which took about an hour. Why did I have to wait almost a month to get my ac working properly?
Now, 2 months after the initial call, my ac is again not working. It appears to be the same problem; the fan in the unit doesn't come on. Again, they are not answering their phone. If I pick another company, it will cost me another fee, so we're going to see if they will right the situation this time.
They are now on my list of service refusals and hopefully will be on yours now too!