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CavalierRefusal to cancel account

L

I had been with Talk America for several years and was quite happy with their service. This changed when Cavalier took over, and I watched in amazement as my account became a mess and suffered through service interruptions while trying to correct bad charges. Finally and with my account in good standing, I switched service from Cavalier to Vonage in March 2009. I was very disappointed with Cavalier's billing practices and non-existant customer service, and Vonage was more fitting to my mobile lifestyle. Imagine my total surprise when Vonage told me they would have to give me a new number since Cavalier refused to port my old one. I gave Vonage permission and completed the service switch. I was shocked in August 2009 when I began receiving bills from Cavalier for services I no longer had. I made calls to their "customer service" in an attempt to correct the situation, but was laughed at, yelled at, hung up on, and threatened with debt collection. I've retained the assistance of the BBB of West Florida and would sincerely advise anyone to stay clear of this company.
LH, Michigan

Responses

  • Valerie Oct 28, 2007

    Cavalier - www.cavtel.com

    I ported my ATT number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.

    So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!

    I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with ATT. I think part of the problem is Cavalier is still in the process of updating their forms and webpages, policies and procedures, and training their staff after their merger.

    0 Votes
  • Di
    Dianne Hawkins Dec 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To whom it may concern:

    Cavalier has the worst phone service and customer service that I have ever encountered. The customer service reps. and the supervisors are the most arrogant and rude of any customer service representatives. Bills collectors have better manners and service that your representatives. On almost every occasion that I have spoken to a representative, I was spoken to rudely. The hold time it unshaded of, you have to wait to speak to a rep. on the average of 12 to 20 minutes, then you often get transferred to other reps and have to wait another 15 to 20 minutes for those reps to answer (and that's if they answer you question correctly). On day I got so frustrated with the hold time and rude reps. that I cried.

    I have had an on going repair issue for at least a year. I have contacted repair and customer service too many times to count concerning this issue. I have been promised every time that my phone issue will be corrected, to date my phone service still has that issue.

    I have even been treated as if I did something wrong when I have spoken to reps, about this ongoing phone issue.
    Please be advised that Cavalier has a very nasty reputation for treating customers rudely. I know of persons that have changed their phone company from cavalier to another company as a result. When Cavalier calls to offer them perks to come back they refuse because the service is so horrible.

    On a scale of 1-10 I rate Cavalier phone service and customer service a 1, and that is too high.

    I know that this email will probably mean nothing too you because you don't care about your customers and the actions of your reps,supervisors, repair technicians speaks volumes. One day you will learn to respect your customer when they start leaving by the droves and your profit begins to plummet. Until then I will spread the word to everyone that I know, If you want good phone service and if you want to be treated with respect, do not choose Cavalier phone company, because you will only get courteous service when you initially sign up, after that it goes Quickly down hill.

    An unappreciated Cavalier customer

    0 Votes
  • Un
    Unsatisfied Customer Mar 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you have issue with Cavalier you need to contact their management team to get anything resolved. Their CS is poor at best. To contact Cavalier's home office call [protected]. Their Web page has the names of their management team. Good Luck.

    0 Votes
  • Ja
    James Prince Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We had excellent service with Network Telephone contract until they were aquired by Cavalier Telephone. Since then any time we need to have any customer service it has been a complete nightmare. Seems very few people in customer service or tech support know much about any thing concerning their business. Took 4 times to port over 2 numbers. Or course in was all cavalier fault. After the third port over failure i was lucky to get an old Network Telephone rep that knew right a way what the problem was. I could write a book on the problems with Cavalier Telephone I have had in the past year but will spare the reader. My suggestion is beware for now and make sure there are not other viable option first.

    0 Votes

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