Catherines reviews & complaints 26
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order customer service return refund clothes sale store pants shipped discount email size small gas hours name phone number pieces prejudiced purchaseNewest Catherines reviews & complaints
customer service
you are not able to speak to anyone in USA. I have spent an hour being passed around the Phillipines...
They are clueless and rude. Do NOT spend your money with Catherines!
Unacceptable customer service - - Placed an order, said it was delivered... it was not delivered. 2 hours later...still zero help and nothing but a ridiculous run around. No supervisors available. No person in America to talk with.
Desired outcome: someone that cares to assist me
Olive straight leg jean
I ordered these pants on 11/1/2021. I have not gotten this pants as of today 12/3/2021. I was told by Lynn a customer service rep that my pants were shipped out on 11/8/2021 and I should wait at this point. I am going to return the pants when they come. I have ordered the similar pants in a different color and they are cut to small. I am so tired of this long process and money being tied up in the lengthy process. I am official done with Catherine's and any afflicted stores.
Desired outcome: I would like my money back for the pants immediately.
most all their products
I am sick to death about all the cheap cloths and other stuff that they sell at high prices. Their stuff just gets cheaper and cheaper made and the material they use is really thin jersey stuff. One company sent them size 3 (26 to 28) but instead of size 3 it came as size 3 (26) and size 3 (28) and no one at Catherines noticed and this has happened for 2 years now! I have tried complaining to Catherines but they just disregard my complaint.
customer service
I went in with my boyfriend for our 1 year anniversary to look at clothing. As soon as we walk in we get greeted by an older lady, all seems alright. The only lady at the store that was there at the time asked me if I was buying something for someone else and I told her that I am just looking. I AM PLUS SIZE, it is very difficult to find jeans that fit in clothing stores with common sizes. She looks at me up and down and tells me to leave because "I am too skinny." I ask her again in disbelief and she tells me to go to Lane Bryant. She was very rude and unprofessional. I went to the store around 3:30-4:30pm on January 20, 2018.
Unable to make purchase because I was using cash. The jeans and top new rr
Tried to make purchase of sale items(ankle jeans and bandana shirt) with 30% off, cashier had rung up at 54.43$- BUT, then since I was paying cash(2-$50's), she told me she couldn't complete transaction because it had been a slow day and there wasn't enough money to make change. I was on my way to a conference and asked if I could pick them up Monday. She gave me a slip of paper to put my name and ph. # on. When I came back Monday- first I was told they had returned to sock as could hold for 24 hours only, but this had not been communicated to me before. So I was able to find the two pieces again and then when the cashier rang it up, it was65$ etc and I was no longer getting the same 30% that I had come in to get, but couldn't complete transaction because they Didnt have money to give change. I feel I have been prejudiced against because I would not agree to use a credit card as I am Cash customer only. I waisted 1 1/2 hours and gas to return to the store to get the clothes I wanted the Friday before, -again on Monday only to be refused the sale I had tried to pay for previously but couldn't due to stores. Lack on change. I was embarrassed by employees because I was heartbroken not to get the clothes except to have to pay more .
Bad site
Purchased a top from this website Catherines and the one I received was way too small, so I contacted Catherines customer care service and asked for a replacement. They agreed and gave me a return address. Few weeks later they contacted me and said that they did not have my size in stock and offered me a refund. Since there was no other option I agreed. They said they need approximately 5 days to transfer the money. 5 days passed and there was no sign of my money, so I contacted them and they claimed that they did refund me and said that I need to be more patient. I never received a refund and no matter how hard I've tried they gave me nothing but empty promises.
Catherines Customer Reviews Overview
Catherines In-depth Review
In Summary: Catherines stands out as a dedicated plus-size clothing retailer offering a wide range of products designed to fit and flatter women of all shapes. With a focus on quality and size inclusivity, the brand has garnered a loyal customer base. While prices may be higher than some competitors, the value for money is evident in the garment quality and fit. The website is user-friendly, and customer service is generally well-regarded, though experiences may vary. Shipping and returns are straightforward, and the brand's reputation for reliability is strong. Catherines also offers loyalty programs and occasional discounts, enhancing customer satisfaction.
Overview of Catherines: Catherines is a well-known retailer specializing in plus-size women's clothing, offering a variety of styles from casual wear to formal attire. The brand is committed to providing fashionable and comfortable options for plus-size women, ensuring that customers feel confident and stylish.
Product Range and Variety: The product selection at Catherines is impressive, with a broad array of items including tops, dresses, pants, intimates, and accessories. The variety caters to different occasions and personal styles, making it a one-stop-shop for plus-size fashion needs.
Quality of Clothing: Customers generally report satisfaction with the quality of clothing from Catherines. The garments are made to last, with attention to detail and durable fabrics that stand up to regular wear and washing.
Size Inclusivity and Fit: Catherines is praised for its size inclusivity, offering a comprehensive range of sizes that cater to a diverse customer base. The fit of the clothing is often highlighted as flattering and true to size, which is a significant advantage for online shoppers.
Pricing and Value for Money: While Catherines' pricing may be on the higher end compared to some budget-friendly brands, the value for money is reflected in the garment quality and longevity. Customers feel that the investment in Catherines' clothing pays off over time.
Website Usability and Navigation: The Catherines website is designed with the user in mind, featuring clear categories and an intuitive search function. Users can easily find what they're looking for, and the overall shopping experience is streamlined and hassle-free.
Customer Service Experience: Most customers report positive interactions with Catherines' customer service team. The staff is generally helpful and responsive, though as with any retailer, individual experiences may vary.
Shipping and Delivery Efficiency: Catherines offers reliable shipping options, and delivery times are typically as advertised. Customers appreciate the efficiency and the ability to track their orders.
Return and Exchange Policy: The return and exchange policy at Catherines is customer-friendly, allowing for hassle-free returns within a reasonable time frame. This policy provides peace of mind for shoppers who are purchasing online.
Customer Reviews and Testimonials: Positive customer reviews frequently highlight the fit, style, and quality of Catherines' clothing. Testimonials often emphasize the confidence that customers gain from wearing their purchases.
Loyalty Programs and Discounts: Catherines offers a loyalty program that rewards repeat customers with exclusive discounts and perks. Seasonal sales and promotional events also provide opportunities for savings.
Brand Reputation and Reliability: With a long history in the plus-size fashion industry, Catherines has built a reputation for reliability and customer satisfaction. The brand is trusted by its customer base and is known for consistent quality.
Accessibility for Customers with Disabilities: Catherines makes efforts to ensure that their stores and website are accessible to customers with disabilities, though specific details on accessibility features are not provided.
Environmental and Ethical Considerations: There is limited information available regarding Catherines' environmental policies or ethical practices. As consumer awareness grows, this may be an area for potential improvement and transparency.
Comparison with Competitor Brands: Compared to other plus-size retailers, Catherines holds its own in terms of product quality and size range. While some competitors may offer lower prices, Catherines' commitment to fit and quality often justifies the higher price point for many customers.
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