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catalina expressI ordered a black jacket but when it arrived it was blue, it's not letting me open a dispute and they're not taking it seriously.

I ordered a black jacket but when it arrived it was blue, as I have told them it is not letting me open a dispute, I have told them that I am willing to take a replacement in black Ofcourse, otherwise a refund but I'm getting nowhere, they also know that I have contacted the seller several times but all their messages are saying unread.
I just want this matter resolved as to be honest I am fed up with it all now, I was talking to them most of yesterday and again today, can you help me please.?
I hope to hear from you soon, thank you.
Irene Mcphail.

catalina expressbirthday free pass

applied for birthday free pass but required to give up credit card number. applied on line with promotional code and they billed my credit card anyway.