Castle Dental
reviews and complaints

Negligence, failure to provide treatment.

Negligence, failure to provide treatment

Castle applied my payment to the wrong account that I did not authorize! They stole my money and I can not reach anyone from the corporate office, I have filed a complaint with the bbb for fraud. And stop payment for fraud. Smile brand contacted me on a recorded phone call stating that this was for an outstanding orthodontic treatment. And this was fraudulent! Stop payment has been reported! Manager sandy confirmed this error was made and now has been instructed no to speak to me regarding my account! Then how do we resolve this issue! Manager yentl is a complete horrible unprofessional liar! Stop payment has been reported! Thank you I did not authorize any payment for any services to anyones other account

I went into Castle Dental for an extraction on a Thursday afternoon, which was a mistake. I needed pain medication as well as antibiotics called in, which is standard procedure. I gave it a day and by end of day Friday, I had no medication called in. Of course the office was closed during the weekend so I went several days without pain medication or antibiotics following my procedure. This was caused by the negligence of a specific employee. Following my procedure, I paid for a "nesbit" which was $300 out of pocket. They needed impressions, and it took a few weeks to come in. When I came in for the fitting, it did not work. They scheduled me another two weeks out. This is not an issue. The issue occurred when they cancelled my appointment because the doctor was out of office and did not have anything available for a month. I went ahead and asked for a refund for a device I never received. This was a month ago, and I still have not received my refund. I communicated with dental staff and have not been helped.

What is making me file this complaint, is the employee who neglected to call in my medication, also neglected to put me on the schedule after handing me an appointment card confirming my appointment for my stitch removal.

This kind of negligence should not be ignored. It has been one incident after another.

Can you give me the number or email of an administrative office. I've had an inexcusable experience and I'm owed a reimbursement. I received an implant from Castle Dental in late 2019, it fell out in 2022. The periodontist, Dr. Blackwell said they would replace the implant no charge. He is no longer there and neither is my dentist. The rate of turnover is telling. The new dentist Mary Moore has been most unhelpful and implied the losing an implant after only 2 years was my fault and maybe I should go to Dr. Blackwell's new practice. She doesn't care if Castle Dental has patients much less a good reputation.

I'm asking for My Mouth with Teeth also I'm asking for settle ment Pain ,shame & suffering ! I've been without Teeth since 2019 ! We were waiting for Healing , Covid-19 happen ! Then they took Muti.impression ,it was a lot of appointment &Money ! I didnt gi with My first Mind an qwent to another Dental Place !They did a Breach of Contract & TDTPA & Walk off with all My Money ! I'm Retired,76y.o.,Living off My Husband (SSC) !

ON 2/12/2020 Meet &Evaluate by OMF ,Dr.Barbara Griffin ; On 9/2/20 had denture LWR $1772.00,Implants $990.00x2 ,$ 671x2 and Unspec,Prev,PPE $25.00. 10/7/2020 Implants Surgery $262.x2 ,11/12/2020 Treatment $1,277.10 ;Then For Vestibular x2 $531.00 x2 and $2780.00 x2 Implants x2 , Bone GRFT $ 820.00x2 ,$120.00 ,$ 300x2 ; $2850.00 for Over Denture UPR $2850 ,$ 760x2.Settle out of Court! Asking $20,000.+$60.000 ! 3 yrs. Swollen/Bleeding&More !

Took 14 year old grandson in for teeth cleaning. I provided full x rays from his orthodontist taken less than 24 hours before this appointment and a coupon for $39 they had told me to print off for them, 1) the clericals made me rewrite all the paperwork because they didn't like the pen/pencil I used to fill out the forms, 2) they refused to clean his teeth becasue he had metal braces on the top 6 teeth in front, not on any other teeth in his mouth, 3) I explained that he had an appointment with an oral surgeon in a few days that required the teeth cleaned first, 4) finally, after 1.5 hours haggling with the clerks and hygienists, they cleaned his teeth, 5) they then required a physician to come in and look at his teeth so they could charge me an exorbitant fee of $245 for cleaning his teeth without any X-rays and with the coupon. Since when does it cost $245 to clean teeth. This is done by a technician, not Joe Biden. Mr. Castle, there's something rotten in Denmark!

I am six months overdue for a cleaning and have had three different appointments scheduled and cancelled by their office. Apparently, my location does not have a hygienist at this time. I tried calling a different location and they are not taking new patients right now as their cleaning schedule is backlogged until June 2022. She told me that many people have been complaining about my location and that the dentists there are suppose to be carving out time to do cleanings until they hire a hygienist. The receptionists are not very helpful and I never received a call back from the office manager. Who do I need to speak to at this point? Corporate? Just been left hanging.

Extremely rude office manager when called to find out why I was sent a text that I cancelled my appointment. I did not cancel any appointment, I went for 3rd rescheduled app last week and was told hygienist not there, rescheduled for this week and now that appointment has been canceled. Very disappointed in the office managers rudeness and I would like to talk to corporate.
Jo Smith
[protected]
[protected]@gmail.com

My first appointment was supposed to be three fillings and when I arrived and got in there was told the three filling weren't as important as a root canal and crown that was needing to be fixed first supposedly. I ended up paying for a root canal and Crown $1, 507 with Renaissance HMO insurance. When I got the letter in the mail from the insurance company the pricing that I should pay was definitely not no 1507 so I called Renaissance and was told with a firm voice that I was overcharged by Castle Dental and I need to contact them. So I did call but got no where over the phone with the subject of being over charged but was told to bring in my insurance statement my next visit. At my appointment I showed her the statement before my appointment and after my two fillings the lady told me they would send the statement to billing and they would get everything in order with my credit and let me not pay for the procedure which was $200 also which was what I was overcharged on the root canal and Crown. Now Castle Dental calling me leaving messages telling me that I owe 200 and something dollars but don't want to give me credit for the overcharging on the root canal and Crown which Renaissance Dental Insurance is telling me I was overcharged. The lady in building told me that Castle Dental never sent her the paperwork that I gave her showing the information. These people are definitely only about one thing (deceit, dishonesty) I was charged for the most expensive procedure on that visit for my teeth issues I still haven't even been able to get my fillings done and I've had the money to do it. My last visit was the biggest upset .I go in for my fillings after them taking more X-rays the dentist tells me that he's not going to have time to do the fillings that day that I was only there for an exam which wasnt correct.I was there for three fillings that they had not done the time that they told me I had to do the root canal and Crown instead. I took off work and everything that day. Can you please help me with this billing scam because they're trying to say I owe 200 and they are not coming clean with the information that the insurance companies providing for me as far as being overcharged. I'll take a lie detector test all day long and can assure you that I'll pass and that they won't. I tried to get the lady from billing to call the insurance company and she said she couldn't she wasn't allowed. Something tells me that's a lie also from( Castle Deceitful Dental.)

Yes I had an account that had a remaining four hundred and something dollars on it for future appointments. I received a letter about a month ago saying that the amount left in my account was going to the state unless I signed and filled out the paperwork and mailed that I did all of that and I have not heard a word from anyone and I need to know what I need to do now because it's over $400 and I could use that.

I went to the Castle Dental on Kirby Drive a few years ago. They did a workup on me and told me what needed to be done. I was to get an implant and some other stuff. One of the things I was to receive was a deep cleaning. Oh yeah I paid for everything up front. Bad decision. They informed me they couldn't do the deep cleaning and I would receive a refund, I'm thinking that portion was like 400. So I'm continuing to make my appointments. On one appointment I asked about my refund. I was then told they performed something, that was not apart of my original treatment plan, and I was not told about it prior to them doing it. So instead of refunding my money, they did some other stuff to keep my money. Even still they owe me money. They keep sending me letters saying they need to contact me to refund money. I've contacted them three times with my current address. Now they letters they are sending are addressed to my current address so what's the problem. I've decided small claims court is the way to go with them.

We had 3 of our children's teeth cleaned (and X-rays). The Cypress, TX office was not able to fix the cavities and referred us out. I requested copy's of the xrays, which was promised by two different people and no one delivered after 24 (and release forms were filled out and delivered). Kids are getting another set of xrays.

Unnecessary.

I will be taking my family of five elsewhere and writing a review on Yelp and the like.

This office only has one hygienist.