Menu
Casio Customer Service Phone, Email, Contacts

Casio
reviews & complaints

www.casio.com
www.casio.com

Learn how the rating is calculated

3.0 35 Reviews

Casio Complaints Summary

17 Resolved
18 Unresolved
Our verdict: Dealing with Casio, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Casio has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Casio. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Casio reviews & complaints 35

Sort by:

Newest Casio reviews & complaints

ComplaintsBoard
M
12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio Technical Support

I have a Pro Trek WSD-F20 1512 smart watch that will not pair with my smart phone and I have called and chatted thru email and have had zero success. I can longer use my watch for just to tell the time. I have spent the last hour on the phone and they all ask for the model # on the back of the phone of course there is no number! When I try to pair the phone it indicates that the phone to pair is WSD-F20 1512 BUT TECHNICAL SUPPORT says that is not the model number. They say there is a four digit number on the back which for the love of me I can`t find, so without this number they cannot help me. So I have a smart watch that is useless right now!

Desired outcome: I want first to be able to pair it with my apple phone or a least be able to use it to tell time.

Read full review of Casio
View 0 more photos
Hide full review
ComplaintsBoard
B
6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio G-shock

Dear Sir,

I purchased a GShock GWNQ1000A-1A from a reseller in Japan. Within 18 months the display developed a fault where some pixels were not displaying on the LCD. I wrote to Shriro, your Australian repair company who stated that they would not honor the guarantee as it was an overseas purchase and I was only entitled to 12 months coverage. This watch was originally purchased as I intended to travel and wanted a reliable time piece. In fact the watch was barely used due to covid restrictions and was not subject to any duress.

I am so disappointed with this response from a manufacturer that prides itself in quality products and customer service. I tried to resolve with Shriro but they would not change their view. Because the watch is compromised, I later decided to get a quote from Shriro for repair to make the watch at least useable again. They wanted $550! to replace the unit. I cannot express how unhappy I am with this experience with Casio. Our family owns multiple g-shocks and now I have a faulty “rugged” watch that was expensive to begin with and now commands a huge and in my view unreasonable repair bill.

I hope that you are as G-Shocked by this complaint as I am.
I look forward to your response.

Desired outcome: Honour international garentee - have watch repaired. It is currently with Shriro

Read full review of Casio
Hide full review
ComplaintsBoard
K
9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio Watch wsd-f20a-gnbad-in (sw005)

I purchased Watch WSD-F20A-GNBAD-IN(SW005) bearing serial number SW005-[protected] in Feb 2021. The watch stopped charging on its own and the charging cable would fall off on its own. I raised a service request and submitted the watch for repairs vide Request Number - RFN05120221045536 and Ticket Number - 34584 in August 2021. On 25 August 2021 I received a reply from Customer Support as follows :-

“We would like to inform you that we have received the product and found that the "Head Assembly" of the product needs to be changed and same has been ordered from Tokyo, Japan which is expected to be available with us within 3-4 weeks. We will inform you once the product is ready for dispatch”.

Now within just six to seven months of the head assembly being changed, the same problem has occurred again. I am convinced that this is a defective piece delivered to me and that is why it is failing again and again. I had deposited the watch back for repairs on 19 August 2022 & it is still getting repaired as on 09 October 2022. Thus, since purchasing the watch, it has been with the repairers for approximately 6 months out of 18 months. I have already purchased another watch as one cannot go without a watch for such protracted periods.

The details of my watch are as given below :-

Model Number/ SKU - WSD-F20A-GNBAD-IN

Serial Number - SW005-[protected]

Date of Purchase - 12-02-2021

Warranty Upto – 13-02-2024

Desired outcome: Request to either replace the said watch or provide some permanent solution to the problem. If the same is not possible, refund is requested.

Read full review of Casio
View 0 more photos
Hide full review
ComplaintsBoard
A
8:28 am EDT

Casio Non-cooperative representative

We send this e-mail as we are currectly experiencing a problem with the Casio Greek representative.

We have been colaborating with Casio in the watch filed business for more than 10 years and we faced problems in obtaining the respective items, which in the last years became more intense.

Trying to find a solution in obtaining and reselling the models, fo which we have spent big amounts in publicity, we contacted the Casio Greek representative, and then the representative of Casio European Union, Mr. Daniel Francke.

The outcome of all these tries, instead of finding a solution to our problem, was the termination of the co-operation for defamation, which is not valid.

We repeatedly explained to Mr. Francke our issues and problems, and we clearly explained that if there is a personal grudge from the Greek representative to our company, we do not wish the Greek representative to be our supplier. We requested that he indicated and refer us to another European seller, so as to be in a healthy competitive ground, as set out by the European laws, indicated by the authorized council (COMPET).

Mr. Fracke, denied at first to send us any contact followed by ignoring our messages. Up till today, we have not received a reply.

We kindly request that you refer us, the soonest possible, to a European retailer in order to contact and resolve our problem.

Our goal is to keep a smooth supply of the Casio models, for which we, from our side, have contributed to an extent, in familiarizing the models with the Greek consumers, and for which we are not the only party selling them at a low rate.

Desired outcome: We kindly request that you refer us, the soonest possible, to a European retailer in order to contact and resolve our problem.

Read full review of Casio
Hide full review
ComplaintsBoard
J
1:38 pm EDT

Casio GvShock gulfmaster 1000 strap

I have bought casio G Shock watches for many years but i will not buying anymore. I need a new strap for a watch I bought new from H Samuel only 3 years ago and I have had to wait 4 months so far and still no sign of any replacement straps in the UK. Their must be lots of people out there with this problem. They quote covid for this delay while they launch new products onto the market so I don't agree af course.

Desired outcome: To be told the truth

Read full review of Casio and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cubby55
, US
Apr 09, 2023 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Little bit old this post but did you get it resolved? I am having an issue just getting any kind of response from them and that's been 3 weeks. My watch is only 7 months old and one of the screws on the face has fell out at some point. If this is the customer service i wont be buying again and reporting the issue.

View 0 more photos
ComplaintsBoard
W
11:13 am EDT

Casio casio g-shock dw-5600e recommendations/ suggestions

Dear Casio-San

I remember and still have my DW-5600C from 1988. I also have DW-5030C and DW-5030, with 3229 module anniversary models.

I am a regular contrubutor to G-Shock forums and enthusiast for over 30 years!

My recommendation is that you keep module 3229 the same but add a dual time feature to module 3229 as you did with the DW-5600C.

How would you benefit from this economically? 5600E for example is your biggest seller worldwide. Enthusiasts are crying out for the simple feature of adding dual time (with current time displayed in that mode like DW-5600c had). Sure the new 5000 has world time, but it is awkward to operate and not displayed in current time mode(s). You are doing yourslef a diservice by not adding a simple dual time tp module 3229. I request you do shortly. Thanks for considering his free advice. M. Vas, Australia. Email: [protected]@outlook.com

Read full review of Casio
Update by Weird Science
Sep 29, 2019 11:23 am EDT

I forgot to add I would like to see dual time added to module 3229 (or its next successor, designated eg 3230 for example) and this module be put in all your anniversary screwback base models.

I add that wealthy travelling consultants and businessmen also seek a simple eelegant G-Shock screw-back case square watch with the simplicity & convenience of dual time in a minimalist modlelike the DW-5600C had. Yes, basically we are requesting you re-issue the 5600C module in 5600E and all screwback classic anniversary edition 'squares'. Thank you.

Hide full review
ComplaintsBoard
M
5:34 am EDT

Casio original casio repair pieces

Dear sir,

Kindly I wonder how come that I couldn't find a small piece for my casio watch since this is a piece needed everyday by your customers. This small piece is the small pin of my watch since its damaged more than one time and each time they give me fake one. Last time I repaired it with your dealer alsafa without any positive results and now its not connected as the pin they put is not original.

My question is how come that a company like casio couldn't offer original pins for their clients in the whole jordan?

My watch is similar to the attached one

My mobile phone n is: [protected]

Read full review of Casio
View 0 more photos
Hide full review
ComplaintsBoard
S
8:32 pm EST

Casio gshock ga1000-1a watch & repair service

Stay far, far away! I've always loved the idea behind the so called ultra-durable GSHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my GSHOCK face was now totally covered with water condensation. THe face is almost unreadable becuase of the tiny dew like, water droplets inside of the face. What happened to your ultra-durable watches?! I don't deep sea dive, I don't fly planes at high altitude... The most rigorous activity that you watch has been through is a trip to the super market. I'm very disappointed in GSHOCK... I sent in my watch for repair, based on email text directions to handwrite a note of what was wrong. When it got to the service center in NJ it was initally "lost" by Casio for a few days. And now they're asking for $200+ to repair their "Rugged. Tough. Unbreakable." watch... Nowadays that same watch retails for under that. What a p.o. s. this company is and their "service" is even worse.

Read full review of Casio
View 0 more photos
Hide full review
ComplaintsBoard
D
12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio casio sport digital atomic watch

I bought this watch thru Walmart on 12/29/17. After using the watch in a normal fashion for six months the plastic watch body that holds the band pin broke off due to the plastic being defective. I returned it to Walmart, they told me they have 90 day return policy and I was to return it to Casio because there is a one year warranty on the watch that I purchased. I sent the watch to Casio repair center in N.J. I get a E- Mail on June 18, 2018 that it will cost $29.96 to repair the old watch "Due to the fact that we can no longer obtain parts from the factory for this product model your product will be replaced with an equivalent model, etc, etc.
So much for a Casio Warranty from Japan. Don't BUY CASIO

PS The orginal watch cost $26.80. Buy American.

[protected]@embarqmail.com

Read full review of Casio
Hide full review
ComplaintsBoard
A
10:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Casio New Casio Watch- not functioning

bougt a new casio watch (model name: MTP1246-1AV) from a watch shop named “Watch Engine” in One Utama Shopping Mall, Selangor, Malaysia on 25.12.2014 as a Christmas present to my husband.
But, I felt very disappointed when I noticed that the watch is not functioning when I reach home. What type of watch is this, before use already not functions.
Immediately, I made a complaints call to Watch Engine and the sales personnel informed me that I need to send back the watch as they need to send it back to the casio service centre.I had actually requested them to exchange a new watch to me, but they had refused to do that.
I feel very bad because I am unable to give this present to my husband on the Christmas day and I had to incur additional travelling cost and time to send back this watch to that shop .
What if the parts is not covered under the warranty? Then I would need to incur additional repair cost and the warranty may become void.
Finally, I decided to keep the watch and lodge a complaints to CASIO to hope for a better conclusion.
Looking forward for your immediate reply.

Read full review of Casio
View 0 more photos
Hide full review
ComplaintsBoard
J
12:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio Employee misbehavior

I have purchased a edific Casio watch .. In GIP noida 6 months Back . Now today I visited shopperstop Rajouri garden especially to cut one part of chain .. I don't know the technical word .. But the employee Mr Devendra / Dharmendra who is saying I m area sales manager of Casio is just misbehaving with me and saying we can not do that go and do this thing on GIP ONLY .. We are not sitting here for this type of services ..

I just shocked .. Is this a way CASIO is working and giving the services to there customers..

I just wanted the reply and higher label management email I'd to deliver the same complaints

Regards
Satish
[protected]@gmail. Com

Read full review of Casio
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
5:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio Unable to remove links from watch band

Bought the watch at a local Sears. It is advertised as having an adjustable band. No instructions provided. Contacted the Casio web site. Was advised if I attempted to remove the links myself it would null and void the warranty. Returned to Sears To have them adjust it. Was told they couldn't do it because they were not trained and did not have the required tool to do it. Was told that if I purchased a $30.00 extended warranty they could send it to Casio's repair center and they would do it free. Free does not mean I have to pay $30.00. I returned the watch, got a refund and refused to be a victim of this scam.

Read full review of Casio
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio new casio watch broken

I bougt a new casio edifice watch from a jewweler in witbank after a month and a half I saw that the crown was pulled out and don't want to lock in place, I took it back and it was send to casio SA in Johannesburg after about two week they phoned me back and told me the crown was not covered by the warantee I don't no what to do!

Read full review of Casio
Hide full review
ComplaintsBoard
R
4:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio no spares available

Never buy any CASIO product at least in India . Their service is pathetic . I have got bitter exoerience in the case of two watches including one their famous 'twincept' which I purchased in 2008 . It stopped working last year . I gave for repair few weeks ago, but got a call from their service centre informing that the watch is obsolete and they no longer keep spare parts of this .
How horrible, within 2 yrs of selling a product, it becomes so obsolete that they donot even stock spare parts.

Bottomline : buy CASIO products only if you want to use it for less than a year at the max !

Read full review of Casio and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Stevefie
, US
Nov 02, 2011 8:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They had no parts for my 5 month old watch. They gave me a choice of 3 different watches. I picked one but didn't like it when I got it. I have written and emailed Casio but they do not respond.

ComplaintsBoard
S
4:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio Stop working

I had purchased Casio Analog (HK-Y) in the month of Sept 2010, and in the month of december it stopped working, surorisingly watched like casio had this problem within our of 3 mths i had to give it to service centre i did get it done but my warranty period was not extended and now again in the month of Mar2011 it has stopped working. Fail to understand how can such a brand have issues, its very difficult to trust any brands and spend money behind them. Would much appreciate if i would get an acknowledgemnet and a solution for this, before i actually stop believing on casio. You can revert back to me on [protected]@gmail.com

Read full review of Casio and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RahulDas2007
, IN
Jul 23, 2011 4:47 pm EDT

never buy casio watches specially in india, their service is pathetic

ComplaintsBoard
A
1:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Casio Warranty & Service

Casio does not stand behind their product and Service is awful. Story in a nutshell. G Shock falls from wrist, admit it. Six month old gift no abuse, looks new...NO LCD Display?#$#%. Send in. Get repair estimate.$57. Call Casio, escalate to manager Andrea H. who will talk to repair facility mgr. and call me back.Also says if I can not provide a receipt, I need a "notarized" letter stating it was a gift. Next day, no call from Andrea, so I call and Gus tells me the "notes" states the "manager" is out. Two weeks later I call Andrea H. again asking why she has not called, apologies and tells me no warranty even with a letter. She transfers me to Benson Smith (her boss) and leave a message. Bottom Line is this. I have been given the run around and lied to. It is reasonable to think a G Shock can fall 4 feet from a wrist and not break. This is not Abuse. Casio is being a very very bad company. This watch happens to be one of several Casio products in my household. It will probably be the last. As an American I vote with my $$$DOLLAR$$$. I am a small business person and would be out of business if I treated my customers the ROTTEN way CASIO is treating me...Sorry i am SHOUTING...I Am AngRy

Read full review of Casio and 2 comments
Hide full review
2 comments
Add a comment
The President, Barack Obama
The President, Barack Obama
Washington, US
Dec 15, 2011 5:12 pm EST

Yo, Casio used to be the bomb back in the day. What happened, G?

T
T
traxxasbeamer
, US
Dec 15, 2011 5:10 pm EST

I agree that there service is awful. I sent in a camera for an error message(covered under the warranty) and three weeks later I call for the status about the camera only to find out CASIO have lost my camera. I demanded an investigation and then they told me they'd get back with me. A week later I call again and they have found it. I go on to ask when they think I will get my $300 product back? They go on to tell me that the camera lens has been cracked, the housing dented and scratched up and wouldn't repair it. Pissed off knowing there wasn't even a little scratch on it I requested pictures. After seeing the pictures, I saw the damage and requested to talk to the manager. I told them I sent the camera off in physically great condition. They lost it for over a month, and find it in damaged condition! I asked them to please send me a new one because it was there fault they lost my package and damaged my product. They told me they wouldn't and I was pissed. Never again will I purchase from them again.

ComplaintsBoard
B
9:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio late/no delivery

I've ordered a Casio watch from a reliable jeweller about three weeks ago. I was present when he placed the order with other items from Casio. They said that they only deliver on Tuesdays and Thursdays in Oudtshoorn Western Cape. The owner of the shop stood every time when I want to collect my watch with a red face. When he called the rep to know what’s going on he only received ### remarks. If that is the sales services, how will be the after services? Casio - you must do something with your reps in this area. And still I'm with no watch.

Read full review of Casio and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
steve felder
Seattle, US
Oct 22, 2011 10:55 pm EDT

I just recently recieved two watches from you.One a 200 meter W.R. G- shock, shock resistence.That was only half my correct order.The other watch was a AWG 100-1A with a Module no.4765 manual with it! I spent two days looking to set the correct date under the asumption it was what I ordered, but alas this was not so.So You see my dilema, I'm really pissed off I got screwed because you wanted to make a sale! In closing Bite Me! A very Unsatisified customer! Stevie Felder

ComplaintsBoard
P
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio repair service completely incompetent

sent casio privia px330 to nj repair facility - sent ups (so, they had all tracking info on label). placed repair order on casio website, printed out, placed in box w. piano. this was a new model, and sent for repair less than a year after piano first available on market. no sales receipt. it's been 2 months, and after "losing my information" TWICE, the "manager" still has not contacted me (after THIRD time giving them information) although they've had piano for TWO MONTHS, AND they are REFUSING to honor warranty! (problem is clearly software defect and not anything I did).
THE WORST customer service/support/repair I have ever experienced. (and this was my fourth privia piano- never again).
STAY AWAY FROM ANYTHING CASIO!

Read full review of Casio
Hide full review
ComplaintsBoard
R
12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casio CASE OF DIAL HAS LOST ITS LUSTURE

I'm a customer of CASIO since last 25 years. I prefer to purchase only CASIO products.
3 years ago I bought a CASIO wrist watch, but the case of its dial has lost lusture and has turned from silver to yellow, as a result of which it looks bad. the serial no: of my watch is -----
1301 EFA-105 . The model is CASIO EDIFICE. My complete address is --------

B-32, Krishnapuram Colony, Vrindavan road, Mathura (281003)
UTTAR PRADESH, INDIA

PLEASE DO THE NEEDFUL AT THE EARLIEST.
THANKING YOU,
AMBRISH KUMAR BHARDWAJ
Mobile No: [protected]
You Can Contact Me : kumud 11395 @gmail.com

Read full review of Casio
Hide full review
ComplaintsBoard
J
3:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casio Customer Service

I purchased a Casio PRO TREK Triple Sensor watch that monitors and records altitude, barometric pressure, temperature & has a compass built in. The altitude function is extremely inaccurate. I have talked with both Customer Service and Repair Service in NJ many times. Twice, they told me to send the watch in for repair. Twice, they have said that the watch meets specifications while testing in their laboratory and returned it to me. This testing was done at a fixed altitude since they do not have the facility to test under varying altitudes.

Since I was so dissatisfied with the only months old $300 watch, I purchased a TIMEX Expedition for $250. It is highly accurate and when set beside the CASIO in a fixed location, only had minor altitude changes due to varying barometric pressures while the CASIO varied by many hundreds of feet. Similar difference were experienced at different altitudes.

I wrote a letter to the CEO of CASIO and info'd the head of repair services in December. It is now the end of March and I have not heard from either of these persons.

While I have other CASIO products and have had others that I was and am satisfied with, I will never purchase another CASIO product and will advise others not to purchase CASIO products due to the lack of customer support and communication that CASIO doesn't provide.

Read full review of Casio and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jsb043
, US
Jan 23, 2015 12:03 pm EST

I too recently had a bad experience with a Casio watch. The "Solar powered" watch battery went dead after less than a year. Took it to Casio in Dover, NJ. They said no parts available to fix it, it's discontinued, but they will sell me a different watch of their choice for appx. 20% more than Amazon's price.
Bottom line: don't buy a Casio for any more $ than you can afford to throw away after a year. I have a pair of 30+ year old Omega Swiss made mechanical-wind watches that work flawlessly. One I purchased for $600 and today retails for appx $5000. And, that's the bad part- I'm a little nervous wearing a valuable watch.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Casio customer service

Phone numbers

+81 429 348 900 +1 (973) 361-5400 More phone numbers

Website

www.casio.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Casio?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Casio Customer Service. Initial Casio complaints should be directed to their team directly. You can find contact details for Casio above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Casio. Discuss the issues you have had with Casio and work with their customer service team to find a resolution.