Cash Crusaders
reviews and complaints

I brought a samsung galaxy grand prime plus 2018 phone to sell it too cash crusaders welkom square in the free state in april 2019, the guy assisted me by testing the phone and all was in working order, they paid me R500 for the phone i left and all was fine in the meantime someone els bought the phone from them and used it for a while, the phone was sent to cell clinic in welkom and was told its blacklisted, when i took some other item too be sold in september then i was informed the phone i brought in april is not working and i must pay the R500 back, my ID was held back, the manager Fanie was so rude when i told him after all this months and someone els bought the phone used it now i am liable for everything which is not fair as the phone was in a working order when i took it in the day, i was never phoned which they had my number with the problem which i feel is still not my problem as the phone worked 100%, i paid the R500 back to them on the 31st of january 2020 cause i need my ID i had no choice i am laying this complain cause i feel i was unfairly treated and i want answers and feel R500 must be paid back to myself

Good day

Regarding very bad service at the welkom branch and im not happy with your employee rhodian at the buy and sell department.
I went there with a family member on the 30th of december to go and found out about selling a few gold valuables.
As he gave me another price last week. He said look at the board with the advertisement look at the board.. He kept on saying very very rude look at the board
The price changed this morning on the 30th for the gold prices, with a couple of ladies who was just behind us, were talking to one another about a new born baby.. He rudely said.. To loud to them about 2 times

We always feel welcome as cash crusaders but what we experienced today
We are not happy with rhodian
This was the 2nd time that we didn't receive the best services, I wouldn't be surprised if there is more complaints against rhodian

Regards

Ae du plessis

Happy 2020

I visited the store in bethlehem branch and when we wanted to buy tv(mentioned above)the lady by the name Fathima requested tv licence or identity document and she checked on the system and it appeared that there is outstanding amount of R196 for licence, I explained to her that I do pay licence on monthly basis and provided proof to her as per sms for that deduction then she went to her manager by the name Adam after some time she came back to say I must bring proof (bank statement )den we can have tv but before they proceed with anything I had to drive 22 Km return to fetch my bank card so dat I can get statement, on my return the very same Fathima talk me that his manager is now refusing /denying me to purchase drive because of that outstanding balance .they made me drive 22 km to my place then back for nothing, instead of checking with SABC for clarity or they should have said to me is not possible for me to buy that tv .why did I have to lose money or petrol for nothing or is this how cashcrusaders operate and as customer who's is going to refund my petrol money in this matter or I should take this matter with Ombudsman hope I will get respond in this matter

Addressed to the manager: Rashika

As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customers are treated fairly.
What I experienced at your store today (12/11/2019) was dismal.
If your label says "3 months laybye", you should comply with my offer to purchase and not decline me with the reason that your store policy states that it must be on the floor for 7 days before someone can lay bye an item. No where in the store was that displayed .
And by then printing a label stating "no laybyes" and sticking it on that product, do not for once think that, that was an ethical solution.
What about all the other products in the store which are labelled incorrectly?
If you, as a manager do not value customer service then how do you expect your staff to follow suit?

I bought an item from newton park cash crusaders about 3 months ago

item broke i admit i lost the box and slip but was willing to pay for repair

give them the go ahead about 1 1/2 months ago just to find out
i will tell everybody that i know to stay away there

sanet
[protected]
that it is still not fix owner management and head office is
now full of stories saying nobody phone me

service at newton park is very very bad not my first time

2019/11/04

[protected] Precious Nkomo

I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to give him my password.

firstly i had an issue with my iPhone 7 that i recently purchased at cash crusaders on the 16th of October after a week the phone had technical problems, i returned the phone on the 19th i explained my issues to him in regards to the phone he sent me home and told me to update the phone, i went and updated the phone, i returned the phone the phone still had issues, when i got to the shop on the 19th he didn't even come to check on the phone or rather show his presence as a "Manager" instead he refereed me to a sales consultant.
after a week, i called to check up on my phone, I spoke to a sales consultant and i was told my phone is still not back so today i decided to call after 14days
and i was told they needed my password, as a Customer i'm allowed to ask questions in terms communication barer, why wasn't i called if i didn't communicate with the team at cash crusaders they wouldn't have communicated with me. the fact that the manager had the audacity to lie and say i refused to give him my password is distorting, what i like about company phone calls is that they are recorded.

i want my issue to be addressed because as a customer i didn't like the way i was handled, poor customer service, lack of managerial skills, and communication skills.

Hi I want to lay a conplaint against uitenhage eastern cape's cash crusaders the owner is louis and the manager is yolanda, I started Tuesday as a temporary worker but I worked my [censored] off and only took 15mins sometimes 10mins lunch break just to make sales and yesterday I sold an amp but the client assisted on that amp because of the budget and told him big speakers will blow the amp and andrew also told him that and we said that there will be no refunds if it blows and today the client brought it back carlie the assistant manager refunded him and she yelled at me behind the counter at the till before all the clients and the workers because I didn't ask her but andrew said I should just go and let the client pay because the client assisted on that amp after I told him everything but even if the assistant manager just told me nicely in her office about it I just would have payed for the amp but ahe embarrassed me infront om my client and colleagues that I shaked when I helped my client and I cried because I felled embarrassed infront of all those people and freddie a sales rep told me if she is not happy with how you merchandise the way she wants it she throws everything of the shelves and you have to pay for it but just because she embarrassed me infront of clients and my colleagues I am quitting tomorrow I really liked the job because CC is my favourite place actually was I am a valuable client I bought games there when I was in gr.3 and am now 20 and still did but will no more buy anyway thing in a CC ever and will tell everyone about this because I am not a dog for the assistant manager to yell at me infront of clients and my colleagues that I cried and doneal asked my if I am crying but said no because of how embarrassed I was and some of the sales reps are trying to get rid of us me corne du preez, brandon lee and damian grunlingh because yolanda said that if they dont make their target they will be fired and we get their jobs I really worked my as off and today the newbie me's target was the most so I want this complaint to get to the owner of uitenhages CC louis to get this complaint and also the head office and if I dont hear anything within one week of the owner I will give CC a bad review because carlie is throwing away a great place your name. Only one week I am giving to hear from the owner not the manager only owner just so that he can know whats going on in his business because he is never there. [protected]@gmail.com

According to your advertisements all over jacaranda fm and online it is effortless to sell your goods... Everything but! More than a month ago I uploaded photos of goods up for sale on your website and have not received any feedback yet. About four weeks ago my husband spoke to a person at your silverton branch and that person could not end the call fast enough, not even listening to my husband's queries etc. Two weeks ago I also sent emails to the addresses as on your website, also no feedback. Pathetic!

I am extremely disappointed in cash crusaders services bought a brand new Dixon washing machine suddenly drain pump stop working. I called in few times spoke to salesperson Ronnel nothing much was done.

worst company to deal with
I have BEEN WASTING MY TIME ON THEM
FOR IN THE FUTURE, I WILL NEVER RECOMMEND ANYONE TO DO BUSINESS WITH THEM

IF GIVE THEM ZERO STARS NOT WORTH EVEN ONE

I purchased speakers in Goodwood mall for my work on the 30 August we only use them when we having events on and on we used them twice since we bought them. They stooped working and I returned them yersterday, the sales man promised to book them in for repairs. Today they called saying they cannot fix the speakers because they have been opened, off which they were never touched since they stopped working.

Good Morning Cash Crusaders

I witnessed a driver this morning 05/10/2019 +- 08.15am Driving in Isando Kempton Park area that does not care about red Traffic lights and stop signs.
Just slows down and passes through them with no consideration for other

I dont really care about him but he is putting other peoples lives in danger and I am going to post this on all my social media platfor
I have attached an image of the bakkie that the person was drivin