Cash America Pawn
reviews and complaints

Upon arrival on my first day of training with the First Cash Pawn shop located in Robstown, Texas (store #352) at 11 A. M on Monday, March 21,2022, I was told by the assistant manager there to start the clock in/out passcode creation process on the computer. I immediately began typing my most frequently used code and the businesses phone rang once, which she answered, said hello and hung up the phone stating noone answered. She refocused herself back to my code and I was finished. She immediately rolled her eyes, made a grunt noise to me and said what did you do? I told her I created my code like you said to. She then said only 4 letter/ alphanumerical Charles allowed so what did you do? I told her I entered 6 characters which I thought was accepted after it said confirmed. She rolled her eyes again while dialing the general managers cell phone. She then stated to the manager that she told me to create a 4 character alphanumerical code then answered the business phone to speak to the firearms associate and turned her head for a second then stated that I didn't remember what I entered ifor my code. I stayed silent because it was my first training day. she continued to mistreat me in front of the customers during transactions creating angry and impatient customers toward me. Once the customers would return for store reasons they would automatically start rolling there eyes and complaining which was very unprofessional and belittling. Several times I would call her by name to get an approval and proper cash amount for the completion of the customer transaction and she just ignored me completely instead going to another employee that asked her after I did. Once she tended to the other employees she started to walk to the back warehouse area leaving me to apologize to the customers and thank them for the patience until she did respond to my requests for approval and then very obviously roll her eyes while coming toward me. She even told me to go help a specific customer with two very heavy JBL party box type speakers knowing a fellow Male employee even refused before I was told to do it. It was a very hard task due to the speakers were concert type speakers and the weight had to b balanced on one corner for the two wheels to work properly. There are a couple more instances of belittement and unprofessionally loud mistreatment toward me such as a customer requesting to make a payment in which I did then after I noticed the wrong paperwork printing so I went to her (assistant manager) to ask what to do next and she said it cannot be fixed and the customer will have to take that wrong paper work but it will not show any proof of payment because of me and since she couldnt fix it she didn't have an answer for me to correct it either. This was being done and said in front of all the customers also and I asked to call our general manager which she immediately responded no not to. Call

In cash america 7010 Alameda El paso 79915 I called yesterday 3/31/2022 at 2:34 an employee picked up the service phone from the store my husband Felipe Vasquez and I asked if Thta was out due date? The lady said we were do for April 1 2022 and Today is April 1st 2022 an the pawns stole all our stuff saying we had lost it all. We have been customers for years and they didnt want to provide the employees name and never helped us get anything back we called corporate also and no one did nothing we Lost 2 diamond rings..Cooling air systems.. tools.. ect.

Went in To pawn my tv the employee wanted me to demonstrate that it worked when i asked him for the tv cable to hook in the back of tv he wouldnt supply it therfore since i couldn't demonstrate that it worked he wouldnt accept it...several months later i went in to pawn my friends video game console and they said i was banned for pawning a stolen vcr at one of their other stores so i asked for the number to the property crimes detective and when i asked him about this he basically told me thet made it up it was a fake report to keep me from pawning at their other stores ...is this even legal ?

Hello my name is Erica Marie Madrigal. I had many items on loan at Cash America Pawn located at 4805 W Commerce St San Antonio, Texas 78237. I had spoken to the manager the day before regarding my items since I was not able to make it on time to extend my loans. The manager assured me on February 19,2022 that my items were still in store even though they were dropped. I was assured that I was able to buy back or put back on loan my items. I was not able to make it on time due to work. I arrived at the store at exactly 7:00 pm as the store had just closed. The employees had just locked the door since they still had customers in the store I was not let in. So I came back today February 20,2022 to try and get my items. I came to the store a bit after opening hours and a female employee told me some of my items were already sold. I asked her when were they sold because the manager had just told me they day before they were still in store. She refused to give me information regarding my items. I am not one to judge or accuse people of anything but the female employees had previously stated that they were interested in my items since they also collected James Avery sterling silver. Most of my items were retired and hard to find pieces. I asked to talk to the manager on shift and he told me my items were sold this morning. As I was talking to him he looked under the register as if something was there on hold. I felt as if my items were still in store but were on hold so the employees could purchase them. I want to know if my items were sold prior to me coming in or if they were sold after I left. I feel that it is wrong to lie just because a person is interested in purchasing the item. If my item was still in store why was I not able to buy it back? I need help in locating the time each item was sold and if it was sold before my arrival. If it was still in store and I was lied to them I feel as if I was robbed of my chance to retrieve my items, which I hold very close to my heart. I am a loyal customer of Cash America, and have been for many years. Please help me resolve my issue. Thank you. I would like the opportunity to be able to retrieve my items. If my items were sold before my arrival I want proof of date and time and who sold it. If it was an employee or family member I want my items back. The manager and the female employee had me wait for a longtime. They both went to the back to do the math for my items. I don't know why when I was already given a total at the register and was ready to pay when they told me to wait. They both went to the back with the remaining items. I feel as if they went to change paperwork. I have been at this store for over an hour and a half. This is ridiculous and unfair.

I tried to pawn my PlayStation4 and my laptop at the location on Newton where I have been a loyal customer for over 15 years when I bought my things I was treated like I had stolen them and I clearly own the items I was treated with so much disrespect I will never go back to this place again unless the so called manager is disciplined customer service used to be key but I guess cash America really doesn't care about its customers

I had pawned a laptop when I went to pick up my laptop the assistant manager charged me more than what I owed and when I said something about it she became confrontational so I paid it to get my merchandise back and I have been back in that Covington Louisiana store twice since then and both times was low balled on what I brought as a matter of fact it was so low I took it as a insult never again will I do any type of business

I went to pawn my gun Saturday 10/23/2021 So That I Could help with My Dad Funeral Cost the pawnshop only gave me $100 when I pawned my Gun I had a temporary paper ID that the tag agency gave me when I went to get another ID cause I lost my first one... I been waiting for my plastic ID to come in the mail I still haven't got it. I had my paper ID the tag agency gave me it was expired the person that took care of all the paperwork still let me pawn my gun didn't tell me I couldn't use a expired ID I even let him know that this was my first time pawning anything but my dad took me to another pawnshop when he purchased it for me not even a month ago when I had my original ID to do my background check to even buy my gun . My grandmother wouldn't take the money that I got from pawning my gun cause she knew my dad had recently bought it for me and she didn't want me to lose the last thing he bought me so Sunday 10/24/2021 I walked back to the pawnshop to get my gun they was closed so Monday 10/25/2021 I had my mother drop me off at the pawnshop to get my gun and the same person that let me pawn it refuse to let me get my gun even though I had my pawn ticket the same paper ID he let me use to pawn it plus the $120 to get it back he gonna say he didn't know I was coming back so soon and said my ID is expired and I need to bring back my plastic ID I told him I brought the same expired paper ID I had when he let me pawn it if he wasn't gonna let me get it back cause of my paper ID expired he shouldn't of let me pawn it so I walked to the house and told my mother that he wasn't trying to give me back my gun and he said I needed to have a ID that wasn't expired she said no he shouldn't of ever pawned it so she took me back to the pawnshop at 550pm the black lady that was there had a customer in her line the man that we was waiting to talk to only had one person he was taking care of the lady told my mother that he would be right with us when he was done with the customer he had wasn't no one else in the store yet but once people started to come in instead of him taking care of us he has us standing there like we wasn't there he didn't take care of us intentionally cause he knew my mother was trying to figure out who to call so she called del city police to see if he could do that the police took down my information and told her that they was sending a officer she told them that we. Had already been standing there and was being ignored by him and the other worker and by time the police get there the pawnshop would be closed so at 655pm he gonna finally come over to were we was and told my mother I needed a ID that wasn't expired she said u can't pawn a gun with a expired ID legally so he should of let me pawn it if my ID expired he said he can pawn a gun with a expired ID but I can't pick it up with the same expired ID she told him that the police was supposed to be on the way and she even told him that when pawnshops sell guns they have to have a valid ID for the background check so either way it went he was doing stuff wrong he even told us we had to wait outside the pawnshop cause they was closing and he started making smart remarks to me to were I had to tell him to stop talking to me while we was outside waiting they left at 7pm on the dot they didn't have plans on waiting for the police. If yall look on the camera yall will see how they ignored us please make sure something is done on how they treat customers

I came in to pawn my necklace which has been at this location before, Daisy offered me 50 for my Tiffany&CO necklace after waiting 30 minutes she then changed it to 40 dollars I agreed then she came back and said it was not real silver and she would have to cut it to see if it's real silver I told her my necklace has been here before and why this treatment she was very rude I ask for my necklace back and ask for a corporate number she ask why did I want their number I said to tell them how you treated me I ask for her name and left, I noticed every time I come to this location they are rude and always give me a hard time I bring in quality things from jewelry apple products and they treat my things like crap which is not fair I wasted 40 mins of my time today in that store I feel like it's because I'm "black" but they always give me a hard time I hope you guys respond back with a resolution

My Husband and I went to get his layway out it was a semi automatic as Kevin (mng)started on the gun paperwork my husband realized he forgot his glasses so he asked if I his wife could answer the questioneer we were told no he could not receive any help to fill out the paperwork at this time my husband was frustrated wearing my glasses trying to answer the form on a tablet we explained my husband was old school and rarely uses tablets or computers and that we have never been denied before at Gun Stores or Pawn Shops he then stated I could fill out the paperwork with him and if we brought in a witness to make sure I was not cheating on the form . Really !? After this I called other local Cash America Pawns in our area and told them if this was required this was the 1st time they had heard of this.

I've been a customer for a long time in palestine tx at the cash America pawn shop. And recently (around 5 months or so) my then at the time fiancee (Tara)was offered a job there so she took it and through the past 5 months she's been acting more and more out of character up till here recently when she became more involved with Shane her manager and only calling me to get money or have me pawn my property to help her out. So 2 nights ago I was asked to get a hotel room for her and her daughter and I was going to meet her at yall shop when she got off wellhead and Shane often end up staying slot longer in the evenings than her and others do so I'm waiting outside her job about 35 minutes after closing then recieve a text they are 100 dollars short and they are looking for it becuase its in cash it may take awhile I then knew something isn't right so she makes it to the room and after telling me she has the next day off now its changed and she has to go to ennis to work that shop well the next day I called those 2 shops and neither one knew bout her or that situation and she said Shane was giving her money out of register for gas well when I came to pay on an item I had in the pawn shop Shane wasn't there and I was told he was off then he was on lunch by two other associates so I waited for another 30 minutes and he never returned from lunch so I then text tara asking her to answer or reply and I knew she wasn't at work nothing no response or anything then im told she is with Shane. SO THE PROPERTY IVE PAWNED AND GAVE HER MONEY FROM IS ONLY GOING TOWARDS HER AND SHANES DATES I GUESS. WELL YHAT SEEMS ALOT LIKE FRAUD OR A SCAM WHEN I END UP OUT OF PROPERTY AND HANDING THE MONEY OVER TO MY FIANCEE FOR HER AND SHANE ( BOTH PAWN SHOP EMPLOYEES OF YOURS) THIS NEEDS TO BE MADE RIGHT AND QUICKLY OR IM GOING TO BETTER BUISNESS BUREAU AND LOOK INTO SEEKING LEGAL ACTION ITS A CON. AND SHES BEEN STRIKING UP RELATIONSHIPS WITH OTHER CUSTOMERS AND FETTING PROPERTY LIKE DESKS AND OTHER PERSONAL FAVORS. SO ITS FAIRLY SAFE TO ASSUME ITS THE SAME WITH THEM.THANKS (EMPLOYEE NAME US TARA DEHTAN ) AND (MANAGER NAME IS SHANE ?)
STORE IS CASH AMERICA PAWN IN PALESTINE TEXAS

I went into this place of business to sell a microwave and they were unable to take it on this day 18 of august at 638 pm. I was informed they couldn't take the microwave because the serial numbers weren't visible. So I simply picked up the microwave and walked outside. The manager proceeded to come outside and tell me that " you can be mad but You can be mad with a microwave in your arms. I asked her what she said. My first reply was it's okay ma'am I thought she was coming to insure I wasn't upset. But this was the most unnecessary statement to follow me outside the store to tell . And was utmost embarrassing . I am completely ashamed and embarrassed about everything.

I pawned an electric guitar at your Austin highway store in San Antonio Tx. Your employee dropped the guitar on the floor. Did not apologize or even acknowledge she had dropped it. I bought the guitar new 6 months ago from Sam Ash for 500 dollars. When i got the guitar out today i noticed a blemish in the paint that would not come out. I asked for a rag and when i could not get the blemish out i asked the manager about what could be done and got major attitude. I spend alot of money at this location and feel i am owed something. An apology and an amp maybe? Is this normal policy at your stores ? Unprofessional and unacceptable...

This is ridiculous. I just bought a Samsung 30 inch TV, smart TV. In St. Louis Missouri the telegraph location. After coming home I plugged it in and realize it is not what my expectations are for a smart TV. There's nothing wrong with the TV I purchased it less than 30 minutes ago. I tried to reason with management
They weren't willing to exchange or return it, because I did not purchase a warranty. I know how much the warranty may cost I'm not trying to receive my money back just exchange it for another TV. I will pay the difference. I purchased items from the store before, without any problems. Management was very disrespectful and unprofessional and hung up on me. Please help