Casey's
reviews and complaints

First the card readers are on working on the pumps outside. Have been out for several days.

Employee at cash register is not dressed to company standards. Was not wearing the smock.

Told employee that it was ice and he charged me for a refill on coffee, needed to restate what was in the cup.

No name tag on said employee, unable to give you the employees name. I would name them otherwise.

Both stores in Pipestone, 2998 and 1006 Dress code is not practiced or enforced.

I put on several thousand miles a month and always use Casey's store on my travels. These two stores are the worst in my three state area.

On May 30 we stopped at a Casey's Gas Station. The sign said gas prices were as follows: lowest grade $3.09, super unleaded $3.19, Diesel $3.49. My husband filled our tank, I looked at the receipt, and we were charged $3.729.

We had been travelling across the country, and since entering Iowa, no station had gas that high, and most were $3.19 which the sign said. My husband went inside and asked about the switch in prices from the pump to what the sign said, and the employees said that they had no control over that and would do nothing to help us settle the problem. This makes us afraid to go to a Casy's station and we would not recommend it to others who were travelling. Hoping you can shed some light on this discrepancy.

Florence and Richard Hoppe

mommy. [protected]@gmail.com

[protected] for texting

home address: 1410 Magnolia St., New Smyrna Beach, FL

I’ve been an employee for Casey’s for 6 years and never have I ever been so disrespected. An employee was hired on, mind you I don’t know him. Anyways he’s slandering my name to customers and other employees, he’s out of control, the district manager wanted to fire ME over what he said ya I know I’m not special but I should have more respect then that givin to me over an employee that’s been there for a month. but had no proof because I didn’t do anything wrong. I don’t feel comfortable with working with him and feel I shouldn’t half to work with him. Should I apply for a transfer to another facility even though I adore my boss and everyone else I work with or should something be done about this horrible employee?

I have tried to contact you guys through the app at least 15 times when either people were being inappropriate my orders were screwed up, which is all the time or my rewards just disappeared when they shouldn’t have and you guys never get back to your customers ever it’s ridiculous that Caseys was better than that but you guys never get back to any of your customers because you dont care

The Casey's store located on Kansas avenue in Topeka Kansas the manager there is completely unprofessional is never there and steals time plus when you go in the morning there is never donuts or pizza ready nor do they stay open til midnight like the hours posted on the door state they close almost two to three hours early for no reason also the managers there are seen sitting on the floor or are always in the office and a work place is somewhere to work not a social gathering managers are there to work not to watch and make everyone else do the managers job because they want to be lazy this Casey's location is extremely unprofessional and should have the management evaluated

In general since when do you get to use a person's past against them to move them up or give them raises? I personally feel you don't give a crap about your employees and that's why everytime I walk into our local store no one wants to do their job and push it onto the next guy who doesn't do their job either. Just because there was a problem at another store with a manager, and they used to be here doesn't make it right to treat your employees as though it happened here. It's a bunch of bs! I'm a regular and think it's really crap for you to offer raises to someone that walked out just to get them to come back, but you won't/can't take care of your ppl who's been there for years even longer than our manager that's fixing to be gone Friday! Screwed up! Who do I talk to about this? I wanna know! I've very aggravated about what's happening at the store. We have one pizza cook that I will eat the pizza he cooks, the rest can kick rocks. I've ordered idk how many pizzas and somethings always wrong with them. You know what, it gets old after so long and if you guys care, you'll fix the problem. If not, good luck, cuz our store will go to [censored] if he leaves. They'll give a manager position to someone out of state, but won't give it to someone whose in the place day or night, goes above and beyond for the store. I'm done with this crappy place if something's not done.

Called and tried to order food then went to store asked if they could make a tenderloin at 3 in morning was told no because they was making donuts no food in warmer which has been a on going thing at night in the kitchen as the employees are outside instead of inside smoking pot or cigarettes. People that work nights or weird hours would like to get something to eat on the commute home but in Abingdon Illinois Casey’s that seems to be difficult at all times of the night between cashier and cooks outside doing whatever then can’t even make sense when they are talking or count the correct money back something needs to change

The day Was 3-18-23 The employee Glenn Matchett Cashiers at Casey's at 205 w state st Albion Nebraska I went in the store I had walked up to kitchen door to just say something to an other employee And Glenn was real rude and told me I needed to leave from their that the other employee had work to do I wasn't stopping the employee from doing his job and also Glenn Cashiers every night he works and he always closes the store early 5 or 10 minutes before closing time He always complains if someone posts in the parking lot Late it is like he is in such a hurry to get out of there

On Feb. 11, 2023, I went to the Casey's store at 1024 E. 1st Street in Ankeny, IA to purchase a bottle of Casey's brand water. I went up to the register, and it rang up as $1.99. I told the cashier that the label clearly indicated $1.59. I even pointed it out to him. He told me that "The price is the price. That's what it rang up as. I can't change that." I was dumbfounded and told him that that made no sense to me. He then said that I was "trippin' over fifty cents." I paid for the water and left the store. I couldn't believe what just happened. I have never had an experience like that before at Casey's...or any other convenience store for that matter. I fully expected that the item would be rang up at the price indicated by the label under the product. At bare minimum, I expect to refunded the difference. The fact that the difference in price is fifty cents is not the point. The point is that I didn't appreciate the lack of customer service and disrespect that was shown to me.

I worked at another store before putting kn a two weeks notice and applying at this second store. The manager at the first store was so unprofessional at first he was flirty. Then he seen I wasn't interested he started to talk about me behind my back but denied it later. I would be called in on my days off working 7 days a week sometimes. I came early and stayed late. He had no problem calling me even asking me to do favors like give employees rides at my time and expense. He cursed in front of the customers, most times cursing out employees calling men B words and me mother blanks. He'd say himself he's really friendly with the district manager, it was obvious. When myself and a few Co workers moved to the second store he was upset and lied on me and had the district manager lie but I was hired. The district manager came to this store so often once I started working there. She then started to harass me accusing me of things I didn't do. Chewing out my manager about me using a coupon using my mom's rewards after they took my 18,000 points. She was watching me everyday on the cameras while ppl stole thousands of dollars. Then my first check gets lost in the mail. She changed the schedule last minute and cut my hours down to 6 hours a week. My manager told me to just come in. I've to this day haven't gotten my check for 1-22/2-04. I quit 2-21st and later found out she fired my manager the same day.She then took 4hours and 19 minutes off my second check. Then she told my first ex manager that she fired me and my ex manager. He then told his employees we were both fired and that's what happens when you mess Grace. What a P.O.S. Company this is being ran by people like this. Discrimation sex in the work place under paying or in my case not paying employees gossiping and abuse of power. Casey's needs to get rid of Amanda as Fargo district management. Her personal hatred is the reason a store manager stole 20,000 dollars on her watch because of instead of watching the books she's watching the cameras for employees who she doesn't like and treating them like a criminal about a dollar coupon because that's all she could dust up. While other people she smiles and jokes with robs the company and then my address just so happened to get combined with my emergency contact and as of today I still haven't been paid

I walked in the store and I was on the phone with my daughter I walked up to the register and the manager charity had asked me can I help you and I said yes just a second and she said actually you can leave right now I didn't even do anything I didn't understand why she was so rude and she was so mean and she refused my service I was on the phone with an important phone call and I don't understand why she would be so rude and turn her away my service I spend every day coming to Casey's and she was so rude and I don't appreciate that you guys should really look into it it is February 23rd at 5:04 p.m.

At around 11:30 I was using your app to order delivery. I was having difficulty getting the app to process the payment, which has never been an issue in the past. I called the store to see if there was a problem with the app or your website. I explained my situation to a female associate and was promptly and very rudely told that neither your app which I have ordered on many times before nor your website has ever had a delivery option. So are my eyes deceiving me or is your app lying to me. I'm writing this complaint because of the attitude of said employee. first of all there was no reason for such an attitude towards any customer. Secondly why do you even have delivery as an option if as YOUR employee so rudely stated that delivery has never been available. I,m not upset at your app but the attitude of your employee.