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Carvel Ice Cream Shoppes
Carvel Ice Cream Shoppes Customer Service Phone, Email, Contacts

Carvel Ice Cream Shoppes
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1.0 25 Reviews

Carvel Ice Cream Shoppes Complaints Summary

0 Resolved
25 Unresolved
Our verdict: Engaging with Carvel Ice Cream Shoppes at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Carvel Ice Cream Shoppes reviews & complaints 25

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Newest Carvel Ice Cream Shoppes reviews & complaints

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6:11 pm EDT

Carvel Ice Cream Shoppes carvel flying saucers

I have enjoyed Carvel Flying Saucers for many years - I have one every evening after dinner during the warm weather, but today while eating a Flying Saucer I almost choked as there was a large piece of white rubber embedded in the vanilla ice cream! See photo below. Come you please contact me. I await your reply. Regards,
Email: [protected]@gmail.com

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3:04 pm EDT
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Carvel Ice Cream Shoppes being overcharged

I ordered two children's ice cream cones it came up to $5.82. A couple days later I checked my bank account and carvel charged me $58.22; I contacted the store left a message for the manager no callback went in person later in the day the other stated the manager left early and there was my phone number on the counter written on a napkin. The employee there took his time to find the receipt and circle the transaction for the manager. I called back the next day to numerous excuses such as the manager comes in at noon, call at noon he's busy with a customer etc they where giving me the run around. I had to call numerous times to speak with him when I did speak with him he asked for me to text him my address so he can send me a check for amount owed to me due to the mistake made by the cashier. I figured it would take 5-7 business days. Its been almost 30 days and no check or even a follow up call from him. I attempted to reach out to him and no response. I think this is extremely unprofessional and it's bad customer service.

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1:53 pm EDT

Carvel Ice Cream Shoppes customer service

On 04/16/2017 I visited Carvel Ice Cream at 579 Middle Neck Road, Great Neck, New York 11023 with telephone [protected].

I asked for a medium cup with strawberry and nutela, and the server only gave me nutella, when I was consuming the ice cream I noticed that the strawberry was missing.
Then I proceed to ask the server that she missed the strawberry flavor, her response was very very rude: she said I only asked for nutlella, than proceed to tell me to pay attention to the way she was serving to see if she was missing any flavors.
Last time I will visit any Carvel store in the rest of my life, specially this store this server or owner should be fire by the way it responded alone, very bad business for Carvel.

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Update by Santiago Duran
Apr 16, 2017 4:23 pm EDT

Carvel Ice Cream Shoppes
Carvel Ice Cream Shoppes Contacts & Information
Posted: Apr 16, 2017 by Santiago Duran
customer service
Complaint Rating: 0 % with 0 votes
Contact information:
Great Neck, New York
United States
carvel.com
On 04/16/2017 I visited Carvel Ice Cream at 579 Middle Neck Road, Great Neck, New York 11023 with telephone [protected].

I asked for a medium cup with strawberry and nutela, and the server only gave me nutella, when I was consuming the ice cream I noticed that the strawberry was missing.
Then I proceed to ask the server that she missed the strawberry flavor, her response was very very rude: she said I only asked for nutlella, than proceed to tell me to pay attention to the way she was serving to see if she was missing any flavors.
Last time I will visit any Carvel store in the rest of my life, specially this store this server or owner should be fire by the way it responded alone, very bad business for Carvel. Also the locale is very poorly lit, had no water fountain and had a metal table blocking the hallway leading to the restrooms.

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7:35 am EDT

Carvel Ice Cream Shoppes carvel uses hershey's syrup instead of fudge

Carvel on Post rd in Westport ct changed hands a ew years ago. They are rude in that store, and use Hershey's chocolate whenever they can. They put it on Fudgey the Whale cakes, in sundaes and sell it in containers if you want to by carvel fudge. they do not tell you it is hershey's... they pass it off as carvel fudge. i saw the Hershey's container out and questioned them and they denied it. It tastes just like Hershey's but if I wanted Hershey's i would buy Hershey's!

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Carvel hater
Miami, US
Sep 02, 2010 5:49 pm EDT

I have complaints about carvel in Miami on Flagler & 79 . Bad bad business!
But u didn't give the URL !

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ICScoopa
East Hartford, US
Aug 06, 2010 3:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As an employee of a Carvel store in CT(not westport, I work in Htfd County) I would like to apologize for any service you received that's less than stellar. While It is possible that they are topping your ice cream with hershey's syrup, it is physically impossible to "Fudge a fudgie" with it.
It is against corporate regulations to use any toppings not provided by carvel - we are to use JHS brand syrup as well as fudge. You should go to the carvel webpage and file a complaint with corporate - more often than not they will provide you with a gift certificate for your troubles. The certificate is good at any Carvel location, so you don't have to go to the Westport store if you aren't willing.
I will also pass this complaint along to corporate today. I apologize again, And hope you give Carvel another chance.

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7:42 pm EDT

Carvel Ice Cream Shoppes rudeness

Yes Hello my name is Rachel. I live in Oakdale, New york. I am currently filing a complaint against Carvel in Sayville. My boyfriend Michael took me out to dinner at Cafe Joelle on Main Street in sayville ny and we decided to go get ice cream after at Carvel located on 25 Main street, sayville 11782. Michael noticed a Now Hiring sign outside and told me I should pick up an application there. Right now I am trying to support my mother and help her pay the bills, so i am trying to find a job. Me and Mike had a long day that afternoon and his eyes were red because he was tired.We both went it and signed the application. The manager told me he will call me. The following day i received a call from him telling me to come in for an application. My brother drove me there and stayed on the side. As i entered the entrance, the manager pulled me outside and asked me a couple of questions if i had any experience or not. I told him the deal. Then he questions me saying " was that your boyfriend? I know he was stoned. He is a pothead." That remark made me very upset. So he sent me back in carvel to fill out the schedule of when i can do my days. Another girl was waiting inside and he pulled her outside as well. At the time, the manager didn't know my brother was there waiting and overhead the manager talking about me saying "this girls not going to get hired. She probably smokes weed as well. I am not going to hire her!" My brother overheard him saying that. I am very upset because I did not get this job because some man wanted to be judgmental. How dare a MANAGER of a store even say that about his customers. Please contact them and tell them about my complaint.

Or please e-mail me at [protected]@yahoo.com or [protected]@aol.com

Thank you.

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Penny bird
Neptune, US
May 15, 2023 9:16 am EDT
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I place an order online I did not receive my complete order. I called the store back to let them know that one of my ice creams was not in the bag the lady got very nasty with me and told me that she put it in the bag and that she could not help me the date was May 9 2023 time was 3pm my email is pmp499@hotmail.com

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Genesis Harrison
, US
Jan 31, 2023 12:49 pm EST

So I asked for a Nutella ice cream with ice cream Carvel and they always they didn’t even give me the right one they gave me raisin rum and I didn’t say anything because I don’t know if they were going to return it or not so I’m just gonna filing a complaint

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flyflh
, US
Jun 20, 2016 11:49 am EDT

On Saturday night June 18th, 2016 around 6:30 PM, I went to the Carvel store on 12-72 River Rd, Fair Lawn, NJ. I walked in and the woman behind the counter said Hi. I said Hi then ordered a small vanilla cone. She started to get my order then abruptly turned to the woman next to her and said "You take this one, I don't want to serve a homo" and then walked away. This was about a week after the Orlando shooting.

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DanZ
Somerset, US
Oct 25, 2009 7:56 pm EDT

I agree, I was at the Carvel in Highland Park. Talk about cheap! I was with my family, seven of us in total, and four year old wanted more sprinkles. The guy working the counter said flatly, "NO!", we could not get any extra sprinkles, unless we paid for an extra small ice cream. What's wrong, pal, seven orders aren't enough for you to make a little kid happy?

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