SUBMIT A COMPLAINT

CarTrawlerrefund for voucher not used

1
S Nov 20, 2017

Booking nbr : AN790860610 Name: José SOBRAL
Pick-up St Maarten Airport 29 Mar 2017/14.00
Drop-off St Maarten Airport 12 Apr 2017/10.00
CarTrawler Ref: [protected]
Since that date I'm waiting for your refund! (USD 462.09 - EUR 427.71)
After landing at SXM, I came up to the kiosk showing the Car Trawler logo and the agent sent me to the shuttle outside going to the rental car office.
The driver dropped us to "Francine's Rentals.
When we shew the voucher to the lady, she looked at her list and apparently saw our name, but said that she didn't work with voucher. We were a bit surprised but as far as she gave the guaranty that we'll not be charged on the web, we accepted to pay when we returned the car.
Unfortunately when we came back home we saw that our AX card had been debited by your company...
So as far as we have been misleaded by "your" agent at SXM Airport because as I understood after, apparently he sent us to the wrong rental car, (but how could we know?...) I'm requesting you the refund of your voucher that we never used!
If it is difficult for you, I can accept another voucher for a next rental car.
But definetly I'm waiting for your positive answer
Regards
José Sobral
PS: for your information I'm still waiting for your answer to your mail dated 23may17 in which you said: "as soon as we have a resolution we will be in contact with you"

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