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1.1 204 Reviews

Cartrack Complaints Summary

1 Resolved
202 Unresolved
Our verdict: Engaging with Cartrack at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Cartrack reviews & complaints 204

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ComplaintsBoard
Z
10:34 am EDT

Cartrack fleet management unit not appearing on my phone application

On the 18th July 2019 I reported that vehicle is not appearing on the phone application but I was told it can't be booked for repair as on Car track side it shows it is working.

This morning 26 July Cartrack called because it was no longer showing on their side as well. The vehicle was booked for 15h00 same (day 26 July 2019) and I was told the GPS unit was replaced, yet the vehicle is still not showing on phone app. I phoned fleet management support but the consultant Nokuthula from Fleet cut the call while I was explaining and she didn't pick up when I was put through to her line 2nd time, therfore I couldn't explain further to her.

At the Cartrack fitment center I was told that there is nothing else they can do on their side but that they picked up that the registration number of the vehicle in question was previously used by a Hilux Double Cab which was fitted with a Cartrack unit, and that it shows that the Hilux Double Cab has been cleared.

I don't know what else to do as the fleet managent department has been rebooting the device.

The vehicle registration is ND495005 Toyota Etios 2019 White in colour.

Zingisa Mashalaba
[protected]

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H
4:07 am EST

Cartrack service

My account was deducted so many times, I don't understand why but it was a huge inconvenience. I attached proof of deduction and sent it to customer service and three consultants in different times but none of them ever came back to me, i'm not sure what to make of this.

I don't think I want to continue with this contract relationship anymore because they do not have integrity, what if something big happens, will I rely on them to assist me?

They took money which we did not agree on and that is breaking the contract.

Below are the details of my deduction, they only returned r200.75.

This is the amount that went out of my account.

Went off - rightly so:
25.05.2018 - r200.75
25.06.2018 - r200.75

What I do not understand is, why did you take this amount: how much is my tracker cover?
26.06.2018 - r200.75
06.07.2018 - r238.25
07.07.2018 - r238.25
= - r677.25

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Y
5:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cartrack unit failures

Hi I bought my vehicle in june 2014 and a fleet unit was installed already whith out me having an option. I activated the unit middle of july and a debit order was lodged immediately. Since then I was having trouble with the unit freezing at any given time.in december 2014 the unit was replaced but still in certain areas there was no reception. Cartack blaming the service provider. Wow that is amazing now who will take the blame if my vehicle was hi-jacked or stolen in such an area.

In may 2015 I wanted to cancel the tracking because the premium was increasing from r 189 to r 224 per month. I gave them the cancellation around the 20th of may and with my debitorder raised the 15th of every month according to me it was sufficient time to cancel. I have received the letter of the cancellation but still they are trying to deduct money from my account every month. Now I must pay for a service that I would not have available.

The accounts department of cartrack is totally incapable of understanding your problem because they are not trained well and can not think for themselves. If the system does not reflect something they can not assist.

Very poor service, I would rather have a netstar installed with no problems and at a premium of r 120 per month.

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8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cartrack bad service

We have a cartrack unit installed in 1 of our vehicles special to track and monitor the driver. On 2 june 2014 I tried to retrieve a report from the cartrack website because we suspected in house theft and urgently need this report but with no luck! I call the call centre and spoke to charlene williams, she send an email - (good morning elize, unfortunately the data is lost and we are unable to retrieve it. We would like to schedule a repair on the tracking device and replace it. Please confirm if I may proceed. Our apologies for the inconvenience caused elize. Regards, charlene williams fleet administrator")
This is the reason why we have a cartrack unit in the vehicle! This was not good enough we needed the report! It was faulty for months and they did not care to monitor the unit! We paid for a faulty unit for months! She apologize and that was it, no compensation at all, no report for months! She stop emailing when I asked what now! We want them to remove there unit and refund all the debit orders made to cartrack immediately!

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vicky steenkamp
8160, ZA
Aug 29, 2023 11:05 am EDT

something is wrong with my tracket - Its been almost a month - It still has not been repaired -

I did phone in several times already

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Pm thebe
Klerksdorp, ZA
Feb 13, 2023 2:36 am EST

I've informed cartrack that i no longer need their services because iam financially bankrupt, so they keep debiting me and i reverse the debit order because i use the money to pay for my child school fees

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Mokhudu
Pretoria, ZA
Dec 31, 2022 9:13 am EST

I had an appointment with car track to do an installation today, 23 December 2022, I have been waiting for the whole day. No communication. I contacted the client services, no answer from the scheduling department.

I lost the whole day.

This so unprofessional.

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Chantelle de Waal
, US
Dec 17, 2022 2:19 pm EST

03/12/22 18:06 at Thabazimbi mall in front of cappuccinos, driver of vehicle CH 56 MN GP opens their door against our vehicles door, then says theres no scratch or dent why are we complaining

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Bozito
Johannesburg, ZA
Nov 29, 2022 9:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Poor service I’m so disappointed by this Cartrack. They don’t forget to take their money every month but they are failing to reinstall the Cartrack in my car its almost 4 months now paying without being helped.

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Mduduzi22
Pretoria, ZA
Sep 07, 2022 9:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On the 2nd of July 2022 I got hijacked and remembered that I had the recovery warranty with CARTRACK, I then lodged a claim with them on the 4th of July 2022 since I have been paying and since they did not recover my vehicle. They say they cannot pay the R150000 because I did not check the device quarterly.

Can I be assisted in this regard.

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Ellen Mingie Madinga
, ZA
May 25, 2020 11:08 am EDT

I lost my car in November 2019 my car was recovered by another track not car track now Im getting endless calls saying I should pay R1700 cancellation fee which is not appropriate all call centre workers are busy irritating me and I made agreement to pay R100 which fell onto deaf ears.

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WaThiongo
, ZA
Sep 02, 2019 12:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

can you please cancel my contract with you as from JULY 2018.

THEMBA MATROOS [protected]

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WaThiongo
, ZA
Sep 02, 2019 12:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I joined cartrack in 2017 and in July 2018 the car was a non- runner. I informed them. they used to call my daughter and ask her how was the car and is there something wrong with the car. I explained to the caller that, the battery is out and the car is not running. Instead of cancelling they add more money and intimidate me with legal action if I do not pay R2500.00. THE CAR IS STILL NOT RUNNING. I need money to fix the car. when the car started to disturb they never phoned to inquire. If the car has fault, they can see that the car has stopped where it is not supposed to stop. They do not advise you about high risk arrears where cars are high jacked. Is it fair to pay for low service? Mitsubishi parts are so scarce.
Themba Matroos
[protected]

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Sindie Bosnich
, ZA
Aug 27, 2019 11:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please tell me why we must pay if Cartrack cant pick up our vehicle when stolen. Quick to say they jam it or some lame excuse. Guarantee when you deal with them they will find it. I pay for service. Think I must cancel, I am not going to pay for bad service. Will get a quote from Netstar.

Cartrack In-depth Review

Overview: Cartrack is a leading provider of tracking and fleet management solutions. With a rich history and background in the industry, Cartrack has established itself as a reliable and trusted partner for businesses of all sizes.

Services Offered: Cartrack offers a comprehensive range of services to meet the diverse needs of its customers. Their tracking and fleet management solutions provide real-time monitoring and control, allowing businesses to optimize their operations and improve efficiency. Additionally, Cartrack offers additional features such as driver behavior monitoring and vehicle diagnostics, further enhancing the value of their services.

Pricing and Plans: Cartrack offers flexible pricing plans to cater to different budgets and requirements. They have multiple pricing tiers, each with its own set of features and benefits. Customers can choose the plan that best suits their needs, ensuring they get the most value for their money.

Technology and Innovation: Cartrack utilizes cutting-edge technology and innovation to deliver superior tracking and fleet management solutions. Their tracking devices and software are highly advanced, providing accurate and reliable data. Additionally, Cartrack offers unique features such as geofencing and remote immobilization, setting them apart from their competitors.

Customer Support: Cartrack is known for its exceptional customer support. Their support team is responsive and effective, ensuring that customers receive timely assistance whenever needed. Customers can reach out to Cartrack through various support channels, including phone, email, and live chat.

User Experience: Cartrack's services offer a seamless user experience. The user interface is intuitive and easy to navigate, allowing customers to quickly access the information they need. While there may be occasional limitations or issues, overall, users find Cartrack's services to be reliable and user-friendly.

Coverage and Reliability: Cartrack provides extensive geographical coverage, allowing businesses to track their assets and vehicles across various locations. Their tracking systems are highly reliable and accurate, ensuring that businesses have real-time visibility of their assets at all times. However, it's important to note that there may be certain limitations or gaps in coverage in remote or less populated areas.

Customer Reviews and Testimonials: Customers have consistently praised Cartrack for their excellent services. Reviews and testimonials highlight the reliability, accuracy, and effectiveness of Cartrack's tracking and fleet management solutions. Customers appreciate the value they receive and express high levels of satisfaction and loyalty.

Industry Reputation: Cartrack has built a strong reputation within the industry. They have received numerous awards and recognition for their innovative solutions and exceptional customer service. Additionally, Cartrack has established partnerships and collaborations with other industry players, further solidifying their position as a trusted leader in the market.

Conclusion: Cartrack is a top-notch provider of tracking and fleet management solutions. With their advanced technology, comprehensive services, and excellent customer support, they offer a valuable solution for businesses looking to optimize their operations. Overall, Cartrack receives high praise from customers and has a strong industry reputation. We highly recommend considering Cartrack for your tracking and fleet management needs.

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Contact Cartrack customer service

Phone numbers

+27 112 503 000 +1 (424) 500-8601 More phone numbers

Website

www.cartrack.com

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