Carrefour
reviews and complaints

As a customer of Carrefour, in the middle east, I have been treated poorly by your brand representatives in Riyadh, Saudi Arabia.

I bought a Samsung Galaxy Fold 3 from Carrefour in Dubai (21.01.2022) and I was guaranteed warranty in all GCC. I returned to Riyadh and my brand new mobile of less than one month malfunctioned for no reason. I went to Carrefour in Riyadh (21.03.2022) and they accepted the mobile and promised to get back to me. Two months passed and I didn't hear from Carrefour in Riyadh. I was under the assumption that some necessary communication was taking place between your representatives in Riyadh and Dubai.

When I reached to Carrefour in Riyadh, I was advised that the mobile is out of warranty.

I complained to Saudi Ministry of Commerce and they forwarded my complaint to Carrefour in Riyadh. After much stalling, Carrefour in Riyadh called and asked me to come to receive a replacement mobile. When I arrived on Nay 31st, 2022, I was manipulated into accepting the same malfunctioning mobile.

I am very upset about:

1. The two months wasted waiting for fixing my mobile by Carrefour in Riyadh

2. The attempt made by Mr. Turki Al Shammari (Supervisor, Khurais Rood Carrefour Branch) who tried to trick me into accepting the same broken mobile.

3. The attempt made by Mr. Mohammad Al Gazwani (employee in Khurais Road Carrefour Branch) to blackmail me emotionally into dropping my complaint.

4. The two hours wasted negotiating with staff in the same branch trying to resolve the issue.

In the end, kindly note that the attached Arabic SMS contains a promise from an employee in HQ that promised a new device.

Maha

[protected]

31/05/2022, approximately 16:45 at the Carrefour in Acibadem hospital in Istanbul, Turkey.

Dear Carrefour,

I would like to make a complaint about the overuse of plastic in your shops in Istanbul. The fruit and vegetables are wrapped in plastic, e.g. bananas, lemons, apples, etc. and sometimes there are only one or two fruit / vegetables in the wrapping, which is a complete waste of plastic in my opinion. I do not understand the point of this, knowing that bananas and lemons have their peels to protect them (and therefore do not need an added layer of plastic). As one of the largest supermarkets worldwide, shouldn't you lead as an example, and ensure your actions are sustainable and environmentally friendly? Without a change of the overuse and overproduction of plastic, our environment and climate will keep on worsening. With barely any recycling going on in Turkey, I think it is only right to minimise the use of plastic in supermarkets.

I placed an order for Samsung Refrigerator (order Number - [protected]) on 25th May 2022 thorough Carrefour web store UAE for within 48 Hours delivery commitment. The bank had already credited from my account also I got new statement reflecting that transaction. But after booking it was shown it will be delivered before 29th May. It has been 8 days now still the delivery not yet received, contacted many times to Carrefore help center, but shockingly they dont have any idea about the delivery. every time I called them they are answer will be same, "it will be delivered next day". Still after many calls and complaints there is no proper response from Help center. The help center guys dont have any access/idea about the products and contacting them is useless. Unfortunately I disposed my old refrigerator expecting the delivery of new one. Now me and my family suffering due to this delay. I wonder this big 'reputed' company and no response and no commitment. I buy many thing through online with other store and never had such a problem. Carrefour uae web store is crap!, we will never order anything from Carrefour and will inform others also.

1- carrefoure delivery men in egypt canceling the orders without even trying to call the client

2- unprofessional delievery men , they choosing to deliver the products at another time and when i mentioned that they should come at the time that i choose for the order they cancel the order

3- a cash on delivery orders are canceled immediately once it is a water bottles

4- unprofessional managers who do nothing with the complains , they are controlled by the fools delivery men and they even cant solve any probelm

For several times mistakes in delivery items happens without apology or compensation , previously missed items weren't delivered although i clamed them several times and finally they deduct total amount of orders although they know that the items are not available.

and I have to wait for more than 2 weeks to check if amount was returned or not.

only once when i insisted for days every single day to call for Missing 2 Packs of MAYA water bottles to be delivered and finally after 5 days of complain every day they did

Still have 2 hanged amounts were not refunded to my debit, one of them repeated order as an application error and the total amount which was deducted weren't refunded since 4/27/2022, the other order # [protected]

another mistake in Order # [protected] - full amount were deducted in the morning and by night the delivery got me uncompleted order and i have to wait god knows when this will be refunded .

The question here : in your stock you knows what's available and what's not so why you deduct total amount in advance before checking as a consequence it's me that suffers and it's only me that lose time reaching to agents doesn't know what they are talking about ( please review calls on 15/5/2022 regarding the last issue for order # [protected]

Please feed back as this is not a proper way to treat customers or an after sales in the middle of huge competitive delivery companies

Regards

Khaled M. Eldawy +[protected]

[protected]@gmail.com

Good day gents

I'm sorry for Carrefour to be worst online service in Egypt, as below complaint;

I order a set of lamps (2 pieces) from carrefour application (MAF Carrefour) on 24/4/2022 (order No. [protected]), received it on 25/4/2022

I do the following to return the product or refund my money as the product is not the same as the discription on the site:

27/4/2022 send email to [protected]@mafcarrefour.com without any response from Egypt carrefour after sales team. Also I send message via carrefour application.

29/4/2022 call the hot line 16061, 8 minutes for music listening without redirect to customers service.

5/5/2022 call the hot line and give full details about the issue and ask for product replacement or money refund (reference No. 1960669).

8/5/2022, as there's no response or call from the side of carrefour's team, I call the hot line again, and again re-give full details about the issue (reference No. 1984921)

10/5/2022, two members of carrefour's customer care call me on the same day and ask about the issue details again! Then no one come to return the product

11/5/2022, call the hot line for the third time, [ Carrefour reference number: 2008158 ]

To this time nothing has been done.

Product link:

https://www.carrefouregypt.com/mafegy/ar/root-maf-category/nonfood-navigation-category/home-garden/water-filters-treatment-tapes/bulbs-torches/led-bulbs/philips-2pcs-star-18w-e27-6500k/p/530537?list_name=search%7CPhilips_e27_star

From the link, you will find that the lamp light is white, while I receive it with yellow light (as attached photos, the Arabic side state that the light is yellow while in English side say that the light is warm (yellow) white!

Until now the problem is not solved yet. Kindly take your actions.

I used a mastercard to try to buy fuel at the Carrefour fuel outlet in faverolles-sur-cher on 30th April 2022. The fuel i choose (unleaded 95) was not available so the payment was declined. I tried again, choosing a different fuel (unleaded 98), the card was declined again. I tried my partners visa debit card and his was also declined.

We moved to the 2nd pump at the outlet and bought €50 of petrol (unleaded 95) successfully at that pump. This amount was deducted from my partners account correctly.

On Monday 2nd May my card had €211 pending from the declined/failed transaction on my mastercard and my partners visa debit card had €150 taken from his account. This still hasn't been resolved.

We were on holidays in France at the time and could not contact any customer services in France, all numbers were "not available" when I tried them.

Because of this we ended up not being able to access €360 of our money while on holidays and it meant we were very restricted. Our money has not come back into either of our cards as of today 13/5/2022 and we need this issue resolved immediately.

I can be contacted on +[protected].

Good morning

I want to make a complain in carrefour Egypt (maadi city center branch) regarding an online order # [protected] and # [protected]

This order was supposed to arrive yesterday from 9 to 11:59 pm as its clear that the app gives you the ability to choose the time that suits the clients , but unfortunately the courier called me at 6 pm asking me for the location so I told him I am not at home and I'll be there at 8 pm before the order time which is starting from 9 to 11:59.

At 7 pm the courier called me again telling me that the order will not arrive on time and will be postponed to the next day stating that maadi city center branch reason to postpone the order is that( there's no couriers available to deliver orders after 8 pm) which is why you let me choose the time and you don't deliver on the time I chose !

I called the customer service department 3 times to tell them I need the order urgently as it contains cheese and yogurt for my kids dinner and the lunch box for the next day school, but unfortunately they didn't do anything and there was no reply for my calls.

So I want to raise a complain and need indemnity for not delivering my order privatizing my kids from their usual dinner.

Thanks

I went to shoppong at carrefour fortress Lahore. Paid the bills and leaving. But the staff came up running andblamed me of theft, a product of worth not more than 1000rupees and the bill already paid was of 7860 rupees. The security incharge Hafiz nadeem misbehaved And demanded 20thousand rupees to let me go as my 3years old twins were with me. He and his staff tried to sexually abuse me and harrased me badly. The security incharge should be asked about his act.

Dear sir.

I have ordered a Braun electric shaver series 9 pro from Carrefour egypt online website and it clearly states that the delivery is next day (27/04/22)and free.

The company has charged my debit card instantly and the amount was deducted at once from my bank account.

I waited 2 days but nothing is delivered and no calls received.

I sent text message through the website ( around 6 texts on daily basis but no response.

I started calling the customer service on daily basis and they opened a ticket on the first day of my complaint but no response.

Ticket number(1919309). Then I received a call finally to tell me that everything will be ok and then they closed the ticket and mentioned that the problem has been resolved.

I kept calling on daily basis ( for about 6 days ) and they kept acting like they will solve the problem at once but actually they didn’t care.

Dear sir.

That was a gift to be given at the feast and was bought four days before the feast.

Those people in the customer service are not professional and actually they don’t care.

Until this moment and today is 02/05/22 I have not received the shaver and the money was deducted 6 days ago and the delivery should have been next day delivery.

What was surprising is the attitude and carelessness of the customer service and their action to close the complaint and write it down as resolved but actually they didn’t care to even call me.

That was not expected at all from a giant reputable company like Carrefour.

I have tried to reach any manager but I only can call 16061 or send texts and I can’t really call those cheaters again whom you call customer service.

I have called the EGYPTIAN CONSUMER PROTECTIVE AGENCY and filled a complaint of fraud against Carrefour as I am worried that I can loose my money or maybe they will send me a broken item.

Dear sir.

The negligence and careless attitude of your customer service is beyond my believes and doesn’t really reflect the policy of Carrefour.

If you can do something , it will be good , if not then I am expecting nothing and I will pursue my complain with the consumer protective agency to get my money that I was cheated for.

It was not a nice experience for me and I will never try your company again on the contrary I will enlighten people about the attitude of your employee which maybe is encouraged by the Managment of Carrefour.

[protected]@gmail.com

Dr. Haytham Fathy Hamed

Order number : [protected]

My delivery no. [protected] Kuwait branch

Phone No. [protected] we made this delivery inquiry yesterday at 3pm till now we didn't receive anything even with no apologies call even I'm trying to call this No 00965-[protected] what located at the Boucher many time with no answering! this is not acceptable at all...

Your fast reply will be highly appreciated

I ordered a TV on the 15th of April it is now the 23rd April it was meant to be delivered on the 18th I have not received my delivery and have not heard from carrefour Almost 15 days almost 15 days later still have later still have not received my delivery or had a response I will now Take this matter up with my legal team. Call centre has told me they received an issue I've taken days off work and still haven't received my order.

Hello Carrefour

I wish to complain about order number [protected] that I purchased on 20th of April 2022

I am complaining because the Lack of credibility. To resolve this problem I would like you to investigate my case

When I first learned of this problem, I contacted Mr. Ahmed Samir the person on charge on 21th of April at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because it was not the credibility excepected from the biggest and highest company like Carrefour. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the mentioned address and phone number.

Mohamed Kamal

[protected]

dear Carrefour Team,

due to the economics situation in Lebanon, (we can't use our money in the banks) we are suffering to find a way to use our money (we are carrefour customers) we usually visit the store and buy our stuff, but since we knew that we use the credit card online, we decided to place an order online (we paid, we got a confirmation with the order number and the delivery day & time) but unfortunately, no one called me at that time, i called the customer services more than 6 times (they were like a robot, same question same answers) give us the order number, give us your mobile number then repeating my data then, we will call you,,, then no one calls me till now, the order placed on April 19th, and i should be delivered on April 20 between 10am and 2pm and today is April 21 time is 2:48 and no one called to explain what is happening or where is my items, i took a day off yesterday and waited for them and no one called, i am not at home today and will leave the town today to the mountain since we spend the weekend at the mountain,, (without my money without my order) this is unprofessional way to deal with customers.

Dear MafCarrefour Customer Services Manager,

I hope this email finds you well.

I'm writing this email with utter disappointment and With Heavy Heart to Lodge a COMPLAINT against your E Commerce App Handlers specially Mr Adish from Lahore Fortress Office.

For the first time I used your App to Order Groceries for my Home. I select items and paid the Bill Via Credit Card after utilizing 453 rupees worth points as well.

But First Surprise to me was, my order was cancelled without mentioning any reason.

Luckily I got my reversal in 4 5 working days. But I didn't receive my Points woth of 453 rupees back in my app.

This incident was happened on 3rd April and from that day I am constantly contacting E Commerce Management via Email via Calls via WhatsApp but till today no one bother to even cater my issue.

I'm am really disappointed by the lame, casual and unethical behavior with attitude of your Carrfour employees.

I got the Cell No. of Mr Adish from Emporium Mall Branch Manager. I contacted this man personally and gave all the details. He assured me at least 4 to 5 times whenever I contacted him myself regarding the issue.

But I'm astonished to see the non caring non complying attitude.

This is the last time for being a Loyal Customer I'm writing here in this platform to Lodge a formal Complaint. If my issue will not addressed then I have a complete right to Raised this Rigid and arrogant behavior issue from your end to all the Social forums to all the related forums. I will find the Global Maf Carrefour Management and will raised this issue to them as well. Because this is too much now. I can never expect this type of trend with international acclaimed chain.

Sharing the details again here for review

Asim Chaudhry

[protected]

[protected]@hotmail.com

[protected]

Maf Carrefour Card No: [protected]

Cancel Order No: [protected]

Order Date was 3rd April 2022

Bill Amount was 13603

After redeemed points

13144.17 Amount

Hoping for earliest and positive response.

Regards

I order groceries from carrefour app on 30 march 2022 my order number is [protected] and the amount of my bill is 4744 pkr which I paid from my easy paisa account carrefour has two delivery options here in pakistan one is express and other is normal in express delivery service groceries will deliver in 60 minutes and in normal delivery it will deliver in 6 to 8 hours some of my items was booked in express delivery whose amount is 1705pkr and some items was booked in normal delivery whose amount is 3131pkr but they dont deliver both of the orders but they refund the amount of express delivery in 15 minutes which is 1705 pkr on the other day when the time of normal delivery come they cancelled it too and do not refund my amount of 3131pkr till date I call on their customer service number [protected] again and again but they didnot respond on my complain I request you to kindly look upon my complain and reslove my issue asap I am very depressed because of this

السلام عليكم. اريد تقديم شكوى للمسؤولين على كارفور.لان الموضوع تكرر عدة مرات ولم يتم حل اي من المشاكل وسوف اطرح فقط بعضا منها لان القائمة طويلة. المشكلة في الطلب عن طريق برنامج كارفور في كل مرة بعد اتمام الطلب والانتظار طويلا والاعتماد على ما طلبته يسحبون النقود وبعد ذلك يقولون هناك بعض المنتجات الغير المتوفرة لانها انتهت من المخازن.لماذا لا يعلمون الزبائن بدلك وهم يشترون او على الاقل يعلمونهم وهو في المرحلة الاولى بعد الشراء ويكون لهم اختيار الغاء ما تبقى من الطلبية . مثلا اذا اشتريت الخضار واللحم والتوابل بعد ساعة ونصف يرسلون الطلب ويخبرنني ان اللحم الذي اخترته غير متوفر في كارفور لانه اوت اوف ستوك. ماذا سافعل بالخضار والتوابل بدون لحم اذن.ماذا ستطبخ زوجتي لاطفالها وانا في العمل واعتمدت على ما طلبته في كارفور وذهبت الى عملي وانا مطمئن.لماذا كارفور لا يكتشف لوحده ما هو اوت اوف ستوك قبل ان يختار الزبون ما يريده هذا من ناحية .من ناحية اخرى يكون شيء من الطلب ليس بمستوى الجودة التي تعودنا عليها في كارفور. حتى بعد تغيير سكني من مكان لاخر وتغيير ايضا حسابي على كارفور بواحد جديد. لازالت المشكلة هي هي. يجب اخبار موضفيكم ان يعتنو بطلب الزبون خصوصا انه ليس متواجد لكي يختار بنفسه لانه يعتمد على فريق كارفور ويثق فيهم. لهذا يجب ان يختارو اجود ما عندهم وارساله. وليس العكس في نضرهم هذا طلب ان لاين سوف نرسل ما لا يتم شراءه او ما يتم تجاهله من الناس هنا. جودة رديئة. ويتجاهلون ان هذا الشخص وضع ثقته فيكم ويجيب ان ترسلو كل ما هو جيد في طلبه. ارفقت رسالتي هذه بفيديو وصور لبعض الفواكه الجد جد رديئة كمثال فقط. اما الخبز لا يمكن اظهار مدى ردائته في الصور يرسلون مثلا باغيت فريش واحد والباقي صلب متيبس. يمزجون السيء بالطازج والقائمة طويلة. اما اللحم او الدجاج الذي عليه صلاحية يرسلون الذي ستنتهي صلاحيته غدا اذن عليا طبخ اللحم والدجاج معا في نفس يوم الطلب، والا عليا رميه غدا. اعرف انه هذا نوع من البيع في كل مكان بيع ما قرب انتهائه اولا. لكن اذا كان الزبون هو من يختار بيده فليشتري ما يريد. اما من يطلب ان لاين يجب العناية اكثر بطلبهم

اسف على الاطالة

لكن هذه المرة انزعجت قليلا خصوصا ان زوجتي حامل وكانت تريد اكل الفواكه وللاسف لا تصلح نهائيا للاكل

المرجو اخد شكوتي هذه بعين الاعتبار واعلام موظفيكم بضرورة انتقاء الجودة قبل ارسال الطلب

I asked the supermarket security to make a report or memorandum to prove the fact of the beating, but he refused with clear fear from the man and the other man in solidarity with him, and there are traces of beating on my hands from the man’s wife. I was subjected to severe racism from men and their veiled wives in words and actions, I was insulted and beaten after a man and his wife took my shopping cart, which I brought by myself from the garage, because there weren't enough carts like every Friday. The man provoked me by saying, is your name on it? I ll not giving it to you and when i insiste not giving it to him and he has no right to do this he start pushing me by the cart and the security was completely Weak, frightened, and totally unqualified and after that the man and his wife took my chariot and completed there shopping happily Really bravo Carrefour

I ordered personal use items from carrefour online on 24 Feb 2022 same day delivery. I waited for few weeks and then started calling and messaging customer care via calls and whatsapp. I eventually cancelled the order and request for refund they said it will be refunded very soon. They sent me confirmation email and sms that my request has been submitted. Since then I am tired of calling and messaging them it seems I will not be refunded.

I am hopeless and dishearted now and lost trust in Carrefour online shopping.

Order No: [protected]

I made an order on carrefour application on 21/3/2022 i received an email that my order will be delivered on 23/3 from 9 am till 12 pm and no one came

i called at 6 pm the call center and found that some items were cancelled as it is not available and i made a complaint .

on 9 pm someone called to deliver the items i informed him that i am not at home and he can come next day and he said its ok .

on 24/03 i found an email confirming that my order is cancelled as i can't be reached

This is not acceptable