Carrabba's Italian Grill
reviews and complaints

My sons took me to Carrabba's on Mother's Day. Got there about 1:15pm. Wasn't that busy we were the only party of 8 waiting to be seated. We were told it would be an hour to an hour an a half or less wait. After waiting for almost 2 hours a party of 10 came in waited about 10 minutes and was seated before we were. I was very upset that they took that party before us after waiting for almost 2 hours. When we were seated the table I was sitting at had a nail that was sticking out from rim under the table. How do I know this because I proceeded to put my napkin on my lap when I cut my hand and it started bleeding. My husband asked to speak to the manager. When the manager came my husband told what happened and I showed him He brought me an alcohol wipe and two band aids. One for my hand and one for me to put over the nail. He told me and my husband that there was no way he knew that nail was there. My husband and I were very very disappointed the way the manager had handled the whole situation. Carrabba's is my favorite restaurant but after this incident and the way we were treat I don't know

Went to Carrabas in Coral Springs Fl. Had the worst meal, When my entre came out, there was no sauce on it maybe a tsp full, the pasta was entirely dry & stuck together, I asked the waitress for more sauce, after waiting 15 min. she came back to tell me they were out of sauce! I never heard of such a thing in an Italian restaurant!? Then the waitress said they will make more sauce, but by the time I waited my pasta was cold & really stuck. I told her I did not want the meal anymore. She did offer me an alternative, but I was really turned off by then. (Ps. Never did bring me sauce). I visited this restaurant a few times, never had this problem? I hope you can tell them to always have sauce on hand! Thankyou Fontaine Schiavone. Please reply. At. [protected]@comcast.net

Went to the restaurant in Pasadena maryland for my girlfriends first time there/ birthday dinner and it was absolutely ruined. For starters hostess was absolutely rude beacuse we asked for a booth due to having a child with us second ordered our food the classico with chicken parm lasagna and a side had to send the fries back them being so greasy it was pouring put of the inside of the fries no problem it happens go to eat the chicken parm floatimg in grease again lasagna was completly rubbery and burnt on the bottom lile it had been microwavedanager appologised and took ot back we decided to gove it another chance beings we were there hungry and it was what she wanted for her birthday dinner ordered the margaritta pizza and again bottom wss burnt and the dough on top was so raw it was inedible. At that point she was in tears this is absolutel a slap in the face beacuse i suggested this place to her over olive garden I have been to the one in frederick maryland and the one in my home state of Kentucky and had nothing but great and excellent results this location is a nightmare something needs to be done. We ended up coming home eating frozen pizza

On1/15/19. I picked up a takeaway order of 2 lasagna dinners for me and my husband who is currently in a nursing home it was a little celebration. When I unpacked all the food I realized they looked very different and I wasn't sure one of them was indeed lasagna it was dried out the pasta was a brownish color and I was not able to eat more than about one quarter of the very center Very disappointing.

As I have gone to culinary school and have worked under trained Chefs and have worked in many high standing resturants it really sadden me that the staff at Carrabba's in Jacksonville standards are so low. I first reliezed this when I saw how unclean and unsafe the resturant was as well at closing time if you wanted to clean the staff complained .As well the high level of discrimination both sexully and well known about by staff is out of this world as a person whom has worked to do my best at all times I have to honestly say don't eat at Carrabba's Jacksonville Beach they are not cleaning their is mold and melldew every where people will get sick and I am really sad to say that the staff is way way behind time if they think it's Ok to harass staff member s who are new and trying their best to do Safe Services to the customers and staff they get a flat out thumbs down from me and I worked in the resturant don't eat atbCarrabbas Jacksonville for your own health.

My friend and I ate lunch at the Waldorf, Md location between 1-2 pm on 5/2/18. Our server was polite, but dressed like she was wearing pajamas. Sloppy presentation at best. When she approached the table, cigarette smoke smell was overwhelming. At the end of our meal, we asked for takehome boxes. She brought 2 small square dessert boxes that would not accomodate the leftovers. Not even close. It took another 10 minutes for her to return and she just seemed dumbfounded that we needed an actual meal size box. The kicker was the woman's bathroom was really dirty. How can employees wash up properly to handle food if the bathrooms are filthy? Our experiences with Carabbas have gone downhill over the last few years. Sad but true☹️

I tried to call their customer service online, but was instructed to leave a message.

Husband called Blanding st Carrabbas 32073 for dinner.We were told can't deliver even though they have delivered here before.

They say cut off is 103rd st and we live 1/2 mile from 103rd. Placed order to go. He ordered a chicken parmesan dinner which comes with a salad and he ordered a house salad, side of spinach, 2 shrimp scampi appetizers and a side of meatballs. I ordered a prosciutto wrapped shrimp dinner and a house salad with no dressing and a side of broccoli.

We each ordered a dessert. When he got home he got his meal with Ceaser salad, I got no meal and no salad. I did get a side of broccoli and some nasty asparagas, no dinner. I called and was told my meal was not on the menu so upset that I wasn't told when the order was taken.
I specifically requested a shrimp scampi meal with pasta and salad. Had to go get it and was handed another appetizer scampi. Had to wait for a steak to be cooked. No apopology but blamed the to go waiter.

No gift card offerred.

Disgusted and frustrated.Bad experience.

Reason of review: Order processing issue.

Monetary Loss: $70.

Preferred solution: Full refund.

I didn't like: Manager attitude and lack of interest in correcting problem, Ignoring my concerns, Managers attitude.

Hello,
I am writing on behalf of my mother, as she has been sick for five days now from food poisoning. Her and my father dined at the Jacksonville, Florida San Jose Blvd location last Wednesday, March 21st and purchased the pollo Rosa Maria for 19.29. My father had chicken Bryan, but did not eat much of it. After eating almost all of her chicken, she woke up in the middle of the night and became violently ill. I don't want to be too graphic, but you catch the drift. They will not be eating at Carrabba's again. I just wanted someone to be aware of the problem.

I had dinner this evening at brick nj carrabbas. The meatballs were sour tasting and the spaghetti did not have enough sauce. I was very disappointed.
I didnt tell the waitress because I was very tired from working all day. I didnt have the energy. I feel the food should have been much better. The meat balls were very poor quality qande cooked poorly. They had an off taste.

I am their unsatisfied customer.
I used to use them more often, but then I stopped. Honestly, I had nothing to complain about until the last time I ordered from them.
So yesterday they delivered a very spicy meal, even though I didn't ask to spice it because I never do.
And the portion was ridiculously small. It wasn't enough for me to feel I'm not hungry anymore. Maybe they have new policies or whatever else, but I won't order from them anymore. Obviously, they are getting worse.

I have always enjoyed the food and service at Carrabbas. My complaint is the lack of choices for sides. They have always been gracious at our Carrabbas in Jacksonville Beach and offered sautéed spinach as a side if you'd ask. No longer do they carry spinach AT ALL! No sautéed spinach period! I do not want garlic mashed potatoes, barely cooked broccoli or green beans! I don't want to pay extra, nor do I want barely cooked asparagus, or fettuccine. Why did they take spinach away? I wouldn't mind spending extra for spinach! Many of my friends are complaining about the lack of spinach and not much to choose from for sides. Please consider bringing SPINACH back! It would be greatly appreciated! I visit Carrabbas monthly. Thank you, Jennifer Baldwin