The complaint has been investigated and
resolved to the customer's satisfactionResolved Carpeteria — Most dishonest retailer I have ever dealt with
resolved to the customer's satisfaction
I had sheet vinyl flooring installed in a kitchen/dining area/hallway and bathroom. Because it was several rooms and to avoid more than one seam, the flooring (materials and labor) was $3000.
It was to be installed over the existing floor since my house is on a concrete slab and I didn't want it directly on the slab. I let the installers in and left for a few hours; while I was gone, they ripped out the old flooring and started laying the new one on the slab.
When I got home and inspected the floor I had no idea what they had done, it wasn't until the next day when I moved the furniture and appliances back that I knew. Because the new flooring didn't have an underpayment, everything we moved over it left indentations all over the floor.
Someone from Carpeteria inspected it and said I had moved things back too soon and it was my fault. I moved the furniture back after 24 hours like they instructed me to do. They refused to do anything about it.
Then it got worse- when they removed the old flooring they did not seal the cracks in the concrete slab and moisture seeped into the flooring and discolored it (big pink streaks). I called them again and they told me it was not their problem.
So I filed a complaint with the BBB and they best they were willing to offer me was a new at cost. I said I would consider it and because of that the BBB had to call my case resolved. When I contacted Carpeteria to discuss the offer (twice) they never called me back and when I went into the store, the guy who sold me the floor in the first place said he couldn't help me that I had to call the manager (the one who never returned my calls).
Basically, they said they would fix my floor in order to get the BBB off their backs, and once the case was closed, they refused to speak to me since they know I cannot reopen the case.
So I shelled out $3000 and have several rooms of terrible looking flooring. I would not use Carpeteria again at this point even if they offered me the flooring for free.