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Carolyn Gillen HardwoodCraftmanship

https://www.youtube.com/edit?ns=1&video_id=CNwWGizoRT4&o=U Please copy and Paste the link

This contractor has no integrity does not stand behind work uses unqualified installers . 10k floor installed incorrectly, contractor walked on the job, yelled at my client doesn't return phone calls took advantage of my clients was paid more than half the project cost as deposit 5000k cheated on material cost and labor.

We had 4 other contractors look at the ruined newly installed floor all documenting the new floor needs to be replaced. Gillen doesn't pay her employees, used under age workers, had no when insurance at the time of the project (claimed that she did for three weeks)

We received a document for insurance purchased June 18th 2013 they day they were trying to get a final payment Owner never showed up to address any of the issues was never present on the job left us with a total inexperienced new hire to deal with all her issues.

This job was totally ruined requiring a new floor Gillen Hardwood. Insurance wont cover poor craftsmanship Liability only. ( Does not carry proper coverage) The matter is now going to court the contractors inexperience and unprofessionalism and lack true customer service is worth warning fellow individuals.

If you are considering this contractor get references, ask for valid insurance ask how many claims have been filed against them They offer a warranty which is no good and they do not stand behind.

As General Contractor myself, I know projects can run into exceptions and I would never blast a fellow sub, were all trying to do the best we can, but this narcissist, should never do business with the public. Buyer BEWARE BRPR Productions Inc

Responses

  • Ca
    Carole Wolf Upton Ott Jun 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

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    Our window business performed work for a woman who is not wanting to pay her bill after we repaired her whole house full of 17 windows. Her complaint is that we finished the job too quickly.

    When bidding windows it is difficult to know just how long it is going to take and complications can always occur when trying to repair windows. We have to account for problems which is why we generally bid for 30 min per window per man. So 2 windows per man hour.

    Our bid was lower than other companies, our turn around time was only 1 week, we were five minutes early for both our measure and install appointments and we even performed additional work that we did not charge for at her request at the time we showed up to do the work.

    After all the work was complete she is refusing to pay the labor costs because we were not there the full amount of time estimated and sent a check with a letter stating exactly how much she feels she needs to pay which is only 60% of the entire bill.

    A Facebook search revealed that this woman used to own a business and after looking at her reviews I contacted several different people that left her a 1 star. They all told me that she had them work and ended up not paying them. Also a search of her on revealed that she went out of business after getting brought to court by two separate contractors.

    Any advice anyone can give me on what to do?

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  • Ca
    Carole Wolf Upton Ott Jun 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Carole Wolf Upton Ott Logan Davis‎ to Erie Colorado
    Kerry Bensman
    Kerry Bensman Small claims court
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    Like · Reply · 20h
    Paulina Dunn
    Paulina Dunn As a contractor that performed work, you can put a mechanics lien on her house. PM me and I can give you the information
    15
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    Like · Reply · 20h
    Paul Lingenfelter
    Paul Lingenfelter Mechanics lien
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    Like · Reply · 20h
    Ben Soelberg
    Ben Soelberg Believe it or not Erie PD helped me with a similar situation a few years back, i had a customer pick up a car that was already repaired and then refuse to pay. Erie PD called him and met him at the shop and told him to pay or leave the vehicle.
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    Like · Reply · 20h
    Keith Turney
    Keith Turney Believe it or not, a police department can not get involved in a civil dispute, except to keep the peace. They probably overstepped their authority by lending the weight of authority to your civil case. Could have been a big problem legally for the PD
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    Like · Reply · 9h
    Ben Soelberg
    Ben Soelberg it was theft, that is why they got involved.
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    Like
    · Reply · 9h
    Keith Turney
    Keith Turney It’s not if you released the car to them, rather than coming to get it without your permission
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    Like · Reply · 9h
    Ben Soelberg
    Ben Soelberg They picked it up after hours and told me they would put a check in the drop box. They took the car, did not leave a check. Then refused to pay for repairs done.
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    Like · Reply · 9h · Edited
    Keith Turney
    Keith Turney Still a very slippery slope for the PD. A new or inexperienced officer might make the same mistake of getting involved.
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    Like · Reply · 9h
    Logan Davis
    Logan Davis https://www.complaintsboard.com/.../carolyn-gillen...

    This is an old review from two contractors about her. Im betting she was planning to scam me from the start. She sent me a letter stating that her lawyer charges $350 per hour and i better take that into account when "foolishly go forward with this frivolous case and loose" direct quote
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    COMPLAINTSBOARD.COM
    Carolyn Gillen Hardwood
    Like · Reply · 9h
    Carole Wolf Upton Ott

    Keith Turney

    Logan Davis
    Logan Davis I went to the county clerk in Longmont. All they did is tell me to go to eforms.com and made it clear that they could not help me fill it out.
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    Like · Reply · 20h
    Jason Forsyth
    Jason Forsyth Public shaming
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    Like · Reply · 20h
    Ben Soelberg
    Ben Soelberg Pics or it didnt happen.
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    Like · Reply · 20h
    Ben Soelberg
    Ben Soelberg Logan Davis oh snap!
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    Like · Reply · 20h
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    Carole Wolf Upton Ott

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    Joel Hall
    Joel Hall Call the police and file a police report. Theft of services is a crime.
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    Like · Reply · 20h
    Logan Davis
    Logan Davis I will look into this. Thank you
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    Like · Reply · 20h
    Bobby Fambrough
    Bobby Fambrough Don’t do this... from your description, this is a civil matter between you and the customer. No crime. It will just waste your time and the time of an officer to come talk to you.
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    Like · Reply · 11h
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    Carole Wolf Upton Ott

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    Dylan von Kleist
    Dylan von Kleist Did you get a signed bid? If so it should be pretty easy to collect with a lien.

    If the bid was verbal and/or you didn’t have her sign something agreeing to the price you may have a hard time collecting
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    Like · Reply · 20h
    Logan Davis
    Logan Davis Does this count?
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    Like · Reply · 20h
    Dylan von Kleist
    Dylan von Kleist it includes all the necessary info -

    A price estimate was given, her reply indicates agreement to the price and willingness to schedule - so long as you can provide the services were completed then put a lien on it and she’ll have to pay.
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    Like · Reply · 20h
    Carole Wolf Upton Ott

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    Daniel Badaroux
    Daniel Badaroux Put a lien on the house
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    Like · Reply · 20h
    Monte Hartman
    Monte Hartman Sue her butt
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    Like · Reply · 20h
    Braden Todd
    Braden Todd Try contacting Laszlow Law in Boulder, they handle business law and should be able to help
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    Like · Reply · 20h
    Sonny Wolcott
    Sonny Wolcott Please PM me. I have the exact remedy you’re looking for.
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    Like · Reply · 20h
    Annie Brakke-Beck
    Annie Brakke-Beck Sent pm
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    Like · Reply · 20h
    Billy J Cray
    Billy J Cray It’s called flat rate. The more experienced PROFESSIONAL can do more work better, and usually a better price than someone who is inexperienced and lacks the skills and tools...that’s how we roll in the auto repair biz.
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    Like · Reply · 20h
    Logan Davis
    Logan Davis If you bid a job at 4 hours labor and finish sooner than expected the price still is what it is. Even if it takes longer than expected I hold true to the price.
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    Like · Reply · 20h
    Billy J Cray
    Billy J Cray Exactly. Most of us would choose the wiser professional. Especially if the proper repair was done sooner than expected.
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    Like · Reply · 20h
    Carole Wolf Upton Ott

    Write a reply...

    Teresa Johnson Lawton
    Teresa Johnson Lawton I'd like to know your window business as I need some replacements done much sooner than later
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    Like · Reply · 20h
    Logan Davis
    Logan Davis Facebook.com/designglassllc
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    Design Glass LLC
    5
    star
    ·
    Home Window Service·Closes in 5 minutes
    Longmont CO
    Like
    1
    Like · Reply · 20h
    Carole Wolf Upton Ott

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    Stefanie Hart-Kennedy
    Stefanie Hart-Kennedy Lien her house for payment
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    Like · Reply · 19h
    Cory Fraser
    Cory Fraser Your proposal and acceptance by the owner is binding no matter if you finished in less time or in more time. Your contractual agreement was for a certain dollar amount period. You as a business person owned the “risk” if it took you longer than anticip...See More
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    Like · Reply · 19h
    Logan Davis
    Logan Davis She said the job was bid t/m and is only willing to give the exact amount spent on the job. I assumed it would take longer given the state of the windows but my partner and I found an efficient way of replacing them and just knocked it out. We also had to drive to Denver to pick up the parts as well as spend time in the shop assembling them before installation.
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    Like · Reply · 19h · Edited
    Cory Fraser
    Cory Fraser It’s only T&M if you agreed to that. If it was than any time spend for the job including travel, material pickup etc should be included but that would also mean your rates for labor and materials would include all markup for your fee, workers comp etc...See More
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    Like · Reply · 19h
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    Carole Wolf Upton Ott

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    Bob Arnold
    Bob Arnold Just get a judgement...
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    Like · Reply · 19h
    Frann Altman
    Frann Altman Which means you take her to court, win the judgment and then attach or lien.
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    Like · Reply · 18h
    Carole Wolf Upton Ott

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    Amy GC
    Amy GC I'd say it really depends on how the proposal was written. For example if you stated on the proposal something like:
    20 hours at 40 per hour and then it only took 15 hours, then it would seem they only need to pay for the hours worked. And if you wor...See More
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    Like · Reply · 19h · Edited
    Logan Davis
    Logan Davis The bid was listed as 2 men 4 hours 17 windows
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    Like · Reply · 19h
    Amy GC
    Amy GC If no hourly rate was written then you have every right to file a lien. In the future I'd just write something liked estimated hours is 4*, then at the bottom of the proposal write:

    *this is only an estimated time frame, price not based off hours worked
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    Like · Reply · 19h
    Carole Wolf Upton Ott

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    Bianca Penaylillo Caruso
    Bianca Penaylillo Caruso speak with a lawyer and have them send her a demand letter.
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    Like · Reply · 19h
    Cory Fraser
    Cory Fraser Regardless of how you listed the information on your bid unless you stated somewhere that it was T&M contingent upon actual cost the bid would be considered lump sum and you are owed the total amount you provided.
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    Like · Reply · 19h
    Carole Wolf Upton Ott

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    RoxAnne DeBella
    RoxAnne DeBella Judge Judy!
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    Like · Reply · 19h
    Kitty Kaler
    Kitty Kaler I don’t think she’s trying to scam you, just that she’s confused. She’s assuming that when she’s paying labor charges it breaks down by the hour. Will you be pocketing more because you were done quickly and had to pay staff less? If so, maybe a comprom...See More
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    Like · Reply · 18h
    Logan Davis
    Logan Davis It is just me and a co owner. We are owner/operators and do not have employees and we do not take on the job breaks. We gave her the price before any of the work was completed and never changed the price even after we performed additional work that was never mentioned until we arrived to do the job.
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    Like · Reply · 18h
    Kitty Kaler
    Kitty Kaler Logan Davis If you can, then, I’d try to help her understand that you aren’t making any more money, because your labor costs are the same whether you finish in x or y amount of time. If she still doesn’t get it, that’s when I’d escalate. But it’s total...See More
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    Carole Wolf Upton Ott

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    Ann Sieben Oevering
    Ann Sieben Oevering It stinks that people are this way, that you have to deal with it.
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    Like · Reply · 13h
    John Sala
    John Sala This is never fun when it happens, but as a business owner it's very important to turn the page quickly and move the business forward. Placing a lien is probably easiest if you have a signed bid, number 2 is small claims court. In both cases it's gener...See More
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    Like · Reply · 12h
    R Eric Evans
    R Eric Evans Put a lien on her house in the amount she refuses to pay.
    1
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    Like · Reply · 12h
    Lorraine M Camp Nelson
    Lorraine M Camp Nelson file a lien against her house
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    Like · Reply · 11h
    Misti Jellema
    Misti Jellema File a lien on her house, she’ll pay up!
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    Like · Reply · 10h · Edited
    Matt Cowgill
    Matt Cowgill Remove the windows
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    Like · Reply · 10h

    Nisreen Turk Sharp replied · 2 Replies · 7 hrs
    Phillip Read
    Phillip Read File a lein, then take her to court that's all you can do
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    Like · Reply · 10h
    Juan J So
    Juan J So I don’t like it! I hit too fast and got the like wrongly. I think it is very wrong!
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    Like · Reply · 1h
    Carole Wolf Upton Ott
    Carole Wolf Upton Ott Why on earth did she know your hourly rate. Flat price per window not per hour. If you made this mistake then maybe lesson learned. Automotive repair is flat rate per job not per hour.
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    Like · Reply · 2m
    Carole Wolf Upton Ott

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    0 Votes
  • In twenty years of business I have hundreds of very satisfied customers and over forty GREAT employees past and present. In those twenty years I have had only two negative comments. I do not feel the need to defend my actions or explain the situations that I've been criticized for on this platform.* These two people have their concerns as do I. Everyday I wake up and do my best. I am in charge of running a business and having to make tough decisions and I make those decisions as best as I can. I have done my best to make these people happy and resolve the situation to everyone's satisfaction. Being in business for as long as I have I can only say how very proud I am of the work that I along with the amazing people of Gillen Hardwoods have done. I wish that I could make everyone happy and it's just not possible. I am very sorry I could not find a way to fix the situation to the satisfaction of these two people. I harbor no animosity for these people and the comments they have made. I wish them well in their future endeavors and hope that they can find some peace.

    *for those requesting additional information, I can make available to you the following; letters of excellence and accreditation from the NWFA (the national governing board for Hardwood Flooring professionals, ) letters of recommendation from previous customers dating back to 1995, a letter from Gillen Hardwoods' insurance company and bonding agency stating a clean no claim history dating back to 1995. For the job in question there was an independent evaluation that can be made available to you stating that Gillen Hardwoods satisfied the contract and is not at fault. Likewise in the State of Colorado and California there have been no legal claims made against Gillen Hardwoods or Carolyn Gillen since it's inception in 1995.

    0 Votes
  • Ra
    RANSHAW Jan 07, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Mr Contractor we are pursuing this in court with Ms Gillen I she also uses your clients photos on her Facebook Page FYI they need to have a consent from your client . Would be very interested in speaking to you about this.

    0 Votes
  • Ra
    RANSHAW Nov 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am general contractor who also used this company during the same time this contractor was installing the floor this article was pertaining to. We were approached in the building during mid construction for our client. She claimed to be able to refinish our clients floor as she was doing the persons downstairs in Unit C floors and would have time to stain and refinish. Given a very low price competitive price for refinish we accepted.

    Things were mentioning : we dint not get a good quality floor in the end the wood was not sealed correctly Ms. Gillen was never really the one ding any of the work as she claimed she would be doing. I awful and the demeanor in which she spoke to me as the general contractor paying her invoices was totally out of line. Having spoke to the Lady down stairs in Unit C and her contractor I then found that Ms. Gillen had no insurance which was carried through out our project.

    We never received a proof of insurance as requested, Ms. Gillen does not carry workman's comp insurance and seem to employ any given day 2-6 people. Payment:: more than half of the project was paid before any work ever started. Results: Wood is lifting from floor, wood was never sealed correctly and is peeling and cracking much like the issues in the previous column above. AVOID Carolyn Gillen and Gillen hardwoods.

    THIS COMPANY a total fly by night contractor, I was also able to find that she only started this business March of 2013 with Colorado SOS and claimed to have over 35 years of experience. I found complaints of her San Francisco and Gillen hardwoods was dissolved in 2006 after only one year of registered business. From what I understand there were several other individuals who were tricked by this contractor during our time renovating our clients Penthouse on the top floor. In this one building alone 1755 central street. Units C, D E, F

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