Carolina Carports
reviews and complaints

I ordered a carport in the summer of 2021. They arrived in Jan. or Feb. to install it but realized it was too wide for my area so it had to be reordered. I thought the installers had reordered with the company but they hadn't. A few weeks later I called them to make sure it was ordered. So that day was when it was officially reordered. It has been 6 months I have been waiting so I decided to give them a call. After on hold for a long time I finally got to talk to Sabra. She couldn't give me an update so she told me if I didn't hear from someone by Fri. (this was Mon.) to call them back. I gave them til Fri. and even longer. I didn't call them until the following Wed. I was on hold for a very long time so I hung up and tried again. I never got anyone to answer. So, I called them the next day and kept trying all afternoon. Finally Sabra answered the phone. I said I think I talked to you a couple weeks ago and you told me to call back if I didn't hear from anyone by last Fri. She said yes I talked to you and it sounded like she was looking up my account. She didn't say a word to me and put me back on hold and never came back. By that time they had closed for the day. I have left numerous messages to call me back, letting them know I just wanted to know about when I would get my carport. That's all I want and that is not too much to ask. I have sent emails to the main office asking for an update and I get no response. I paid $500 down when I ordered it. I just want my carport and for someone to contact me.

ordered the carport on 11-3-2021and was told that it would be 8 to 10 weeks for installation. On Feb. 10th, 2022, I was contacted and given a 2 day notice that it was going to be installed. I was unable to be home because of a prior comitment. I was also told that there would be a 8 to 10 day prior notice before installation. Now I was told this morning that there is up to a two year wait. I can understand why there would be abusive language. The web site and dealer information should be update to reflect the 2 year waiting period. Since there is no approximate time period, I can not make any plans.

Ordered a building through Viking Steel who sells for Carolina Carports back in December of 2021. Had my site ready and prepared in February 7th, 2022 with update provided to CCI. Was told it would be about 4-6 weeks before a delivery was made. It has been an absolute nightmare trying to get a hold of Renee who handles the delivery process, I believe on average my wait times have been 30 minutes or the call just drops from too long of a hold time. I have also left multiple unanswered messages, including a text asking about delivery. Was told two weeks ago that all they are waiting for are the garage doors that would be there April 18th, 2022. I was told around April 20th, 2022 that it would be at least another 4 weeks before delivery. The issue is, I have already informed CCI that my permit expires on May 22nd, 2022 (already extended) and that it is also ridiculous that I have to wait another 4 weeks for my building. I am not sure how this even close to being acceptable customer service. On top of it all someone from customer service stated that my permit was not approved until March 25th, 2022. That is very odd and I am not sure where that information came from especially since I have plenty of documentation conflicting that flase information. Apparently, they are still expecting to get my building installed before the permit expiration date on the 22nd of this month in which the issue even if it gets installed before that time (no idea what day due to zero returned calls) I still have to have the permit completed before the date. My confidence that this will be done is little to none, I scheduled a final inspection on the 20th ahead of time to be safe but again it may not matter. Considering cancelling my order if I do not have a building this week or at the latest next week.

Apparently the delay is due to garage doors?

I was contacted by Carolina Carports for pictures to ensure my site was ready for installation. I sent the pictures to Laura in Texas. I never heard back and have since found out she no longer works for Carolina Carports. I contacted Carolina Carports [protected] and was met with resistance "all I can do is transfer you"! I have been on transfer hold 3 times. The holds were so long that they eventually were sent back to the operator.
I was told by my salesperson in Texas at Millennium to email Rhianna.[protected]@CarolinaCarports.com who is the scheduler for Texas. Her email failed.
This morning I again contacted Carolina Carports and before being transferred by a less than friendly operator, asked to speak with her supervisor. I have now been on hold for 11 minutes. Needless to say I am ready to cancel my order and go with a competitor that has offered a better deal.
Yesterday I tried contacting every number of Carolina Carports listed in North Carolina. Not one person any of the calls.

We put deposit down and have been waiting 6 months and nobody will return our calls and let us know anything shaved called and left messages multiple times with no response this us ridiculous

Building completely collapse in hurricane Ida. Other metal buildings in my neighborhood only had gutter damage. After the building collapsed you could clearly see that the connection points were not fastened correctly. The cheap self tapping screw did not penetrate the inside metal tube. So it was not going to support the roof and walls correctly. The bolts on the bottom tube just pulled right through. See pictures.

Its been a very long and horrible ordeal. Carolina Carports has made my families lives miserable. They have devastated us financially and emotionally. Unless you are prepared to enter into litigation with them, you will have no recourse. They care nothing about their customers. Everyone at Carolina Carports Inc has treated us with contempt and malice; from the bottom to the top. We've been ignored and spoken down to on a regular basis. They refuse to make good on any of their promises that they've advertised and spoken. It's been over a year now since we've given them our money, and we have been left with a useless and dangerous building, and the nightmare of trying to get them to make good on anything just drags on. Stay away from them and do business elsewhere or else you'll forever regret ever picking up the phone and calling them.

Carolina carports has a HUGE problem with communication. I bet 3/4 of these negative posts wouldn't be here if they would just shoot a simple email, letting everyone know what is going on. Instead, they take your deposit and then ghost you. I ordered my building 20 months ago. They have my deposit and I can't get ANYBODY ON THE PHONE.

I understand all about the shipping issues, manpower issues and everything else. I don't understand why I can't get a simple email once a week, letting me know that I haven't been forgotten about and explaining their issues. HELL! EVEN IF IT WAS AUTOMATED!

Yet, they're still taking orders! I can tell this company doesn't have good leadership, and my sales rep "Amber" SUCKS!

Ordered building from Millennium Builders 4/14/21 with 8-12 week delivery. Deposited $2, 412.47. July Carolina Carports said they would arrive July 13th and 14th. On 14th contractor arrived and said the pad not square and couldn't put building up. CCI contractor said to cut the concrete and marked pad corners. Our contractor cut it per CCI directions. Called CCI back said concrete was corrected per their direction. On the 8/23 CCI called and asked if we had the pad fixed by pouring a 1" strip of concrete on both ends of the pad, replied their contractor said to cut it. CCI became belligerent, said CCI didn't have to do garage since we didn't fix it the way she wanted it. We did what their contractor said to do. We emailed Millennium Builders and they said they were sorry, and would cancel the order. 8/29/21 emailed Millennium Builders for our deposit refund. We got e-mail stating would not refund since crew had shown up and concrete not poured correctly.

Carolina Carports:

I am contacting to inquire about when to expect delivery and installation of the structure I signed a contract on 6 months ago. The contract clearly states that roughly 80% of deliveries are done within 120 days, 20% of the time some orders may go out to 180 days with only less than 1% exceeding that time.

Guessing I am in that 1%?

My site has been ready for install since the day of ordering. And even though the value is less than $5k, I have received no requests for any form of proof or pictures of said site. I would gladly have provided had anyone ever asked, if even needed at all.
I have tried countless times to reach the Scheduler for Alabama, (Stephanie) but 99% of those attempts have led to a voice mail box that is full, I have however in the past month left 2 Voice mails, neither have received any call backs with any explanation at all.
I CANNOT manage to get anyone in person to answer any questions at all other than you need to talk to Stephanie.

I signed and paid a deposit on a legal binding contract. I have read hundreds of online complains about your company not coming through on orders in the past 2 years.
BUT, as a now 3rd time customer of CCI, I am trying to give you folks the benefit of the doubt, that times are just harder than usual and you may be short-handed on installers?
Either way, a customer that has paid for a product deserves an honest well explained answer or plan for delivery of the product.

I look forward to a reply from someone that can give solid answers.

Sincerely,

Mike Crawford
161 County road 839
Valley Grande, AL 36701
[protected]
[protected]@yahoo.com or Michael.[protected]@sabic.com

I ordered my garage through alans factory outlet who obviously subs the work out to carolina carports. I was told March 1st when I ordered It would be 10-12 weeks. We are now 19 weeks and waiting. I call to get an update (as I am holding online now for over 15 mins to talk to someone) and still get NO WHERE. I really am about wanting my money back at this point. I ordered early enough to have this up and installed by summer and by the looks of it I wont be getting it anytime soon! This is completely ridiculous. I will never again order from this company again!

My contract dated [protected], still do not have the carport. I have been told so many different excuses. Now I'm being told it has to do with getting a outside contractor to install. Why and how can this company keep doing this. It's been almost 11 months and I have been very patient. Now I am being told by the Carolina carport dealer that he will try to get my deposit back, basically cancel me. I am not wanting to cancel I would like for them to honor my contract and deliver and install my carport. This is ridiculous they are doing me this way

Contract dated 8/11/2020, called so many times and they are just so rude been told so many different excuses as to why I don't have my carport yet. Basically being told it's under 5k so I'm not priority. Have a few emails and in the email I was told the dealers were told on 8/19/2020 no lead way date any more. I told them my contact is a week before that. Plus I was told the prices have went up at cci so I guess they trying not to give me mine at my contract cost. This is the worst place ever.

Do not buy a carport from these people.
We ordered our carport September 16, 2020. The cost of the carport was approximately $1650.00. We were told by the dealer that Carolina Carports was behind 3 months. It is now March 2021, and still no carport. I sent Carolina Carports an email as to a potential date on installation. This is their reply email:

Unfortunately at this time we are not giving lead times on these particular style units. They are so small it takes so many just to make a truck load. We do not give lead times on anything 5K and under. Once we do have a date we will call about five days prior to coming out. Thank you

This email tells me that if you don't spend $5000.00 or more with them you do not matter. They will just take your down payment and never deliver. After 10 potential customer do this the just made $1500.00 without doing a thing.
I canceled my order and asked for a refund of my $150.00 down payment for not delivering their product in a timely manner. As of this complaint I have not heard back from them.
I believe this company is a fraud and scamming people out of their money.

We ordered a carport 28x21x10 in August 2020 from a dealer in Columbus, Mississippi who was representing Carolina Carports. We were told it would be delivered in September. By October it had not been delivered and every time we tried to call to speak to someone we were put on hold. We finally managed to get someone in December who said they were still working on June & July orders. They told us it would be February. It is now February 2021 and no carport. We tried calling but was put on hold & transferred to someone who managed the Mississippi orders. They never came back to talk to us. This is a very sorry dealer & company. The company needs to communicate with their rep's. on all their sales & delivery dates. They are scammers & liars! I suggest no one order from them. This is the worse company ever.

If you speak Spanish You will have a better time With communications. Alfonso in the sales department will tell you one thing regarding availability and pick up time but the shipping department will tell you another. Carolina carport Could not deliver product as promised. Extremely long hold times, must leave voice messages and wait for someone to you back.

Worst company I have ever dealt with in my life, and I'm a retired construction superintendent. A year and a half and 5 different non English speaking repair crews and shoddy and defective work still not repaired. Standing water on roof due to incorrect pitch, leaks, supports 2" out of plumb, and best of all, doors installed on the opposite side of the building from where drawing shows.

We were going to purchase a building from these people. We were told we could get our deposit back because we did not have permits yet. We were denied the permit due to the survey. We tried to have another survey done but still could not get a permit. We called the dealer and asked for are deposit back but they told us no, we only had 30 days to get a refund. But that was not true they new it would be related to the permit. This company has business practices. I know they have done this to many people because I researched the company. Sure is an easy way to make money for doing nothing

our carport was scheduled for delivery on 07/10 never showed up or called us. when i called them they said someone got hurt on the job and would be out in the morning once again noone showed and noone called have called them 4 times with no courtesy call to tell me what is going on. The florida rep could not reach the delivery men for two days is what i have been told now they say i will get it monday am not too sure about that fingers are crossed.

Ordered a standard carport 5/7/17, told to expect 4-6 weeks. After no call at six weeks I had to call and was told she didn't have a date for us. I threatened to cancel and amazingly received a call the next day to schedule a date two weeks out. Then it was rescheduled three more times and on the fourth reschedule date they no-showed and didn't even call! I waited a week and callled them again and was told "yes, I see where they didn't show up." Refused to return my deposit.