Carnival Cruise Lines
reviews and complaints

My name is Oscar Mosley I was booked on Carnival Pride two rooms. My booking numbers are: 5WXK09 and 5WXH94. When we arrived at ship I was asked for my birth certificate which I did not have. I did have a federal compliant Delaware drivers license, which was not accepted. I was never told that I needed a birth certificate to board the ship. My bags were gathered and brought to me and I was told to go home. The lady that handled this said she would reimburse me for parking, I still don't have the money in my account. I am requesting new booking tickets on the next sailing or a full refund.

Check Cruise critic about the mashed potatoes only one night in the buffet. Carnival what is your problem.? All other cruise lines have them every day. The chef on one Carnival ship told me something very stupid. We do not have them every day because not many people eat them. That is the most ridiculous answer I ever heard. On other cruise lines they are constantly refilling them. How stupid. What is the problem? I have been a Diamond member with Carnival for a long time now and no longer will cruise a lot with them because of this. That may sound stupid on my part. But I also go on a cruise to enjoy the food. Yes you can get them in the MDR. We stopped going to the MDR long ago. Most of the time it is the same food in the buffet and you can just get up and get more. No waiting. Why is it such a problem to have mashed potatoes on the buffet every afternoon and evening. Not everyone likes a baked potato or rice with turkey and other food.

The carnival conquest left without us. Our flight to florida was delayed 4 hours and the ship would not wait. When i called carnival they said it was up to us to meet the ship at one of the ports and "good luck". They would not tell us where to fly to meet the ship at the first port, grand turk. I called at least 5 times and asked for help. We weren't the first people to ever miss the ship, but they acted like we were. We managed to figure out on our own how to get to the ship after a few hours on the internet and many tears. We stayed 2 nights in florida and took 2 planes to get to grand turk. It cost over $800.00.

After the cruise, carnival admits they have a department that could have told us where to fly, but for some reason i was not transferred to it. They would not pay for any part of our expense because our travel agent did not book the airfare through carnival. I asked for a partial refund or credit toward a future cruise. They said no.

We will never cruise on carnival.

Customer name: Alberto Gutierrez
Booking number: 5NRZ69
Stateroom number: 8433

Hello, I need to submit a complaint regarding a cruise my family of 3 just returned from. I will explain our experience here, but will be researching where else I can post our experience to receive resolution. We extended our once a year trip after our cruise, therefore I am just now getting the opportunity to email.

We went on our cruise from June 1st-June 8th on the Conquest ship. It was a very disappointing and frustrating experience. My husband and myself have sailed with Carnival Cruise, however, this was my 14 year old son's first cruise. We chose this cruise ship specifically for the arcade. Though our son's experience and hassle in the arcade was the biggest issue we had with the cruise, we had other issues that I will get to. We wanted to be 100% sure that while my husband and I could experience adult activities on board, that our son could also be entertained in the arcade. Our very first day, known as the fun day at sea, was the beginning of the issues. My son had no dollar limit from us, his parents, on using his card at the arcade. He was super excited to go play everyday. On the morning of the first day at sea, my son immediately went to the arcade to play. After the first hour of him playing in the arcade, he came to find me to tell me that his fun card was not working. I went with him back to the arcade and saw for myself, that the card would swipe but a message would pop us saying " zone limit reached".

My husband and I went to customer service in the lobby of the ship and spoke to Anna. Anna checked out account and saw that it was fine. She gave him another card and sent us back to the arcade. The card worked for about 30 minutes and then the card declined again. I went back to customer service and explained again, but this time to Lisa. Lisa checked our account again and said that she couldn't understand why it was declining. She asked me if we were able to purchase drinks or other items and I had told her yes. My husband even walked over to the bar right near the customer service area, while I was with Lisa, to purchase a cocktail and the card worked just fine. We were at customer service a good 45 minutes with Lisa, while she called and continued to figure it out. Nobody could figure out what "zone limit reached" meant. Lisa gave us another fun card, which was now my son's second card. We went back to the arcade just to check his card and it worked. We were tired of the long hassle and left the arcade for the day.

The next time he went to the arcade, the card didn't work again. We went back to customer service and again worked with Lisa to try to figure it out. Once again, she could not fix it. She then told me that the arcade is run by the casino and that I needed to go talk to them. She was nice about it, but I was annoyed that I had to go talk to them about it and if that was the case, why in the world didn't she refer me there to begin with on the first day. I went to the casino service desk and explained everything. They called the manager. The gentleman manager (I can't recall his name, it was very unique as mine is) he was nice and apologized. He asked for my son's card and left for a while. He came back and said that he didn't know why the card didn't work. He apologized and said that I have to go to customer service again because they are the only ones who can fix it. I told him I already did. He sent me back to them anyway.

I saw Lisa again, she definitely knew who I was by then. She said that she needed to call the fraud department. I said "that is fine, however, my son in the meantime couldn't play. I asked Lisa if I can pay her in cash to put the cash on a fun card for him to play. She said that she couldn't and that it had to be paid on the credit card we used to secure our fun cards. I then asked if I could give her a different card to open a new account for him. She said that she couldn't do that either. I was not happy at all at that point. I asked for a manager and Lisa actually said, " There isn't one". I looked at her floored and shocked and said, "what do you mean there isn't one?" I insisted there had to be someone I could talk to. She insisted there wasn't. I told her I would not leave that desk until I spoke to someone who could help me. She then left to the back area of the service desk and a gentleman came out. I asked him, "are you the manager", he politely said yes. I explained that Lisa keeps sending me to the casino manager because they own the casino and the casino manager keeps sending me back here to the customer service desk because they handle it. He apologized. I explained everything that had taken place. He could see I was not happy having to go back and forth on the ship to deal with this. Lisa told him that the casino manager kept sending me back to them. So the customer service "manager" instructed Lisa to call the casino manager to speak to him directly. Lisa spoke to the casino manager and I could see that they both were deflecting the situation on eachother. Lisa got off of the phone and said to her manager, that she didn't know why the casino manager kept insisting that they had to fix the issue. Lisa and the manager kept apologizing but insisted that the casino manager had to fix it. I was furious! He gave us a whole 5 comp cards, for my son to play in the arcade. I asked why I couldn't just buy some of those so my son could play. He said that he couldn't let me do that. I couldn't believe this was happening. He explained that the ship has nothing to do with the arcade and that the arcade was owned by the casino. I told him I had already been to the casino speaking to the manager twice now and that the casino manager, very carefully and uneasy, shook his head and told me that customer service had to assist me. The manager could see by this time I was so irritated that nobody could help me. He offered to comp be a bottle of wine. I told him, though that was nice, that didn't help my situation or my son. I went back to the casino to speak to the manager.

I asked the casino manager if I could purchase a card somehow and to put $800 on it for my son. He said that it wasn't possible and asked for my son's card again. He got on the phone and called someone as he walked to the arcade. He came back yet again and said that he didn't know why it isn't working and that he had no way of fixing it. I could see that he was not happy to have to tell me again that I need to go back to customer service on the ship. I went back to customer service.

In the meantime, I gave my son my husband's card, and now my husband's card was saying " zone limit reached". After going back and forth to customer service, Lisa said that she called someone else and they explained that zone limit means that my son could only play $100 per day. I asked why the world I wasn't told that to begin with and that there is no disclaimer anywhere explaining this before we booked the cruise. She said that the manager of the casino had to raise that limit. Lisa also said that she heard back from the fraud department and that everything was ok with our account. I went back to the casino manager and told him what she said. He called her, then he asked me how much to raise it to per day. I told him it didn't matter the amount, but he said that I had to give an amount, so I said $800. He said it should work now. And of course it didn't. I can't tell you how long and how much time I wasted dealing with all of this. Lisa told me that the limit raise should have fixed it, but it didn't. I was in tears after wasting so much time, I couldn't do anything for my son.
I also loved the casino idea on board, but didn't play even once, because I would feel bad to play my games and my son couldn't.

I would have let me son play in the arcade until his heart was content. My husband and I could use our cards anywhere for alcohol, purchases on the ship, but my son couldn't use his. It isn't cheap to play in the arcade, but we didn't care. Yet we couldn't do literally anything to help my son.

On top of this, our room wasn't very clean. As soon as we opened the restroom, it stunk like urine. I asked one of the gentlemen workers in the hall to please have someone clean it. They did not come right away. I searched in the restroom for where the smell was coming from. I found quite a bit of urine in the toilet cleaning brush holder, along with the brush stenching from urine. They finally came in to clean it but by then, we left because the scent was horrible.

There was an incredibly rude bartender that worked at the bar directly across from the pizza station. He worked with the very nice bartender, Dewi. She was very kind. My son and husband were not drinking alcohol, so when I would order my cocktail at the bar, I would also order sodas for my family The male bartender would put so much ice in the soda so there wasn't much soda and he wouldn't give me the can. I asked him if I could have the can. He would give me a rude look when I asked for the can. So from then on, I started asking for diet cokes in the can with no ice. He made fun of my words saying, almost in a country accent, "so you wawnt diet coke with no [censored]". He laughed, gaining the attention of other guests at the bar and asked them if they heard "[censored]" too. I couldn't believe he said that. How rude and disgusting he was. I don't have a country accent being hispanic. What a rude person he was!

Needless to say, I was furious after all of this! We chose this ship specifically for the arcade, so that our son to enjoy his very first cruise. Instead, my son was disappointed and we were all frustrated. We chose this ship for the casino for myself, yet I felt so bad that my son couldn't play, that I didn't play once. Check our statement. We wasted so much time going back and forth to the customer service desk of the ship and the casino and could not get any resolution. I offered so many different resolutions to the issue and nobody could accept any of them. I am a business owner and could not imagine running my company this way.

I am asking for compensation for this disappointing, frustrating hassle. I really feel that we should be compensated with a cruise for the 3 of us. We saved for so long to take this cruise. You can see from your records the last cruise we went on was before our son was born. He is 14 now! Our vacation was ruined. Nobody should have to go through this on a vacation. It's not like we had the option to get off of the ship, leave and go somewhere else. We had no choice but to stay on the ship and continue with the cruise. I can guarantee you, that had we been at a hotel or somewhere that we could leave, we definitely would have. However, we did not have that choice. At the very least, a refund should be given. Not a credit, not a discount for a future cruise. We have cruised with Carnival as a couple 4 times and I have gone with friends. We have cruised with other cruise lines, Norwegian, Royal Caribbean, and Princess, but really felt that we enjoyed Carnival the best! This has been the absolute worst experience and could have been resolved so easily just by customer service accepting several options and to just accept my cash to load on another card for the arcade. Somehow that should have been done and this could have all been alleviated. You have our shipboard statements to prove that we spent quite a bit in the arcade and can speak to all parties involved to prove this to all be true.

If I have sent this email to the wrong department, please inform me of where to send it. I would like have this resolved as quickly as possible.

Thank you!

Mr. and Mrs. Alberto Gutierrez

The President cancelled all the cruises from going to Cuba 4 June 2019. I supposed to sail on the 22 June 2019. My cruise was cancelled and I was promise by Carnival Cruise a full refund. I have been calling to get the full refund for transportation some agents told me that its being process. Today 6/26/19 I called again and the agent transferred me to MR. Perry from escalation who told me that I have being penalize. I don't know for what? I explain to him over and over that i did not cancelled the cruise to Cuba that I was told by the first agent that contacted me that all my refund will be giving to me. This was my four time calling trying to solved this problem. At the end Mr. Perry began to get upset, telling me that he can not give me my money back and I told him that I knew that I just need him to direct me to the person that handle refunds. He gave me a website that doesn't work. They charge me $65.97 and I only received $16.50. I attached what was charge by Carnival Cruise and what was given back.

Hi my names Christine Chenery
Myself my husband and daughter her husband and kids we cruised with carnival.
We loved the cruise
We went to a few of the South Pacific islands
Unfortunately I had a fall on the spirit near the child club .
Apart from that we had a few other things happen
Our closest lift had a persons poo just outside the lift !
I mentioned that the a few staff members and it still remained there .
Besides a few thing that went wrong we did enjoy our family cruise .
I was promised $600 per adult credit for the adults .
Ok we cruised in February 2 years ago
I know that's a while ago
That's because of serious health problems for my self .
I don't have the email anymore with the credit for us !
Can someone e please help ?
As I am getting better and I would like to celebrate on a cruise .
My husband Steven Chenery and my self Christine Chenery
And daughter Bronwyn and her husband Scott and there 3 kids were together on the cruise .
I'm sure you have this on file
So if I can help help with this I would appreciate that .
Thankyou
Christine Chenery

First time sailing with carnival & took 4 people with me that had never been on a cruise. I was shocked and embarrassed at the unfriendliness of some staff.. From the food service lines to the porters cleaning the bathrooms. I will probably not cruise nor recommend anyone cruise with Carnival again. The housekeepers however, were outstanding... they took time to know our name and were always smiling when we walked down the hall. (even when we we in their way or having to step over their vacuum cord)

I just returned from a 3 day cruise to the Bahamas and I was on the Carnival Liberty. For the money payed, I expected to have had access to food whenever, as a cruise is known for "unlimited food". There was a pizza bar open 24/7, which came with a huge line when all else was closed. The lunch buffet closed at 2:30 p.m. which is way to early to end lunch! And Dinner buffet at 9? It is very disappointing coming in from the sun and seeing that the buffet is closed, this ruined parts of my experience along with the fact that there were very few options for minors on the boat. The comedy club even was for 18+ & the night club, bettery itineraries are something i highly recommend. I am not one to complain but I was very dissapointed knowing I was rushed to get food at a certain time before it was too late and I had to wait in a pizza like for 25 minutes. I suggest more food options so no one else has to continue to go through paying a big amount of money then seeing "sorry we are closed" when wanting to get some late lunch.

June 10th through June 14th I booked a cruise on Carnival Inspiration. My booking number is 5RFW77. When i arrived at the port, the service desk said i could not board the ship due to a lack of proof of citizenship. They said i would get a refund or credit on my next cruise because i was not allowed on the ship with my party of 4. They told me i wouldnt get a refund for one of the passengers because she refused to go on the cruise alone. I plan on taking a cruise for 3 passengers in August, and would like to know if my credit would be applied, and if the refund for the fourth passenger credited to my account. My email address is [protected]@gmail.com.

Three months ago I made a booking with Carnival to take a 7 day birthday cruise to the Bahamas next year in 2020 October 11th - October 18th. My birthday is October 14th. Two months in my sailing gets chartered. I was very disappointed but, Carnival gave me the option of getting a full refund or changing my sailing with my price locked in. I'd opted for the second one because, there was a sailing going the week before that was the same destination. October 4th - October 11th 2020 and I even got the same room on the same ship. But NOW I looked into my booking to see it says BERMUDA. I can't decide if I'm devastated or royally pissed off. I called Carnival and there isn't even anything wrong with the Bahamas. The complete just wants more traction to Bermuda. It's been ages since I been on vacation, even longer since a cruise. My first and only Cruise was when I was 12. This trip meant so much to me and and I had my heart set on the Bahamas. This is absolutely diabolical. A company shouldn't be allow to change my vacation! I would be more understanding if the Bahamas had experienced a natural disaster but, they are absolutely fine. 😡🤬😡🤬😡🤬

To Whom this concerns:
This letter is to complain about service I recently received from a Carnival Cruises representative. I called Carnival Cruises on June 17, 2019 at 1:29 am central, to find out how to deal with a situation we have. I spoke with a representative from Carnival who was extremely rude and not helpful. This was very unprofessional. I simply asked if I could not only change the reservation date and name of one person but to also add someone else which would have brought in more revenue for Carnival. She refused to speak to me which was fine since the reservation is in my son's name. I used to work for the travel industry and fully understood this.
While she was speaking to him, she was rude and talked over him. When he asked for a Supervisor she refused. Stating she had the same capability. So, I asked to speak with her to explain the situation since he was getting nowhere with her. Then I would give the phone back to my son for any necessary changes. When I got the phone, she became irate and spoke over me. Not allowing me to help explain the situation. I asked for her name again telling her I would give the phone to my son since she was being so difficult and rude. She then disconnected the phone and hung up on us. I am so angry as Carnival is the main cruise line my family has been using for 10 years. This was very unprofessional. I was ready to never use Carnival again and put it out on social media when I decided to call back. I got a rep named Sheila. She was awesome. She was very remorseful and empathy. Even though Our situation was never resolved and I am very unhappy about this. I appreciate Sheila's help to try.

Thanks,
Doris Harris

My wife and I sailed on Carnival Breeze out of Port Canaveral from March 30 to April 6, 2019. The booking number was 5HLP91 and cabin 2336. Our travel agent reimbursed us for an upgrade they felt responsible for and also provided other incentives by putting the total amount on our onboard credit. The customer services office gave us a printout of our account and told us that anything we did not spend would be returned to us by a check. When I received a check for $16.30 for refund of taxes, I called and asked about the other $200 that I was expecting. I was told that it is not their policy to return unspent funds from our account, even though we were told otherwise by the customer services on board the ship. I do not understand how they can make a policy to keep funds which never belonged to them.

My husband and I were on the Carnival Conquest 4/13/19 Booking # 6MHJ98. We booked a Deep Sea Fishing excursion in Grand Turk prior to the cruise. We was very excited about this excursion. The highlight of our trip we thought. On the day of the excursion winds picked up. Instead of Carnival canceling or giving the option to cancel we were told that they would alter the route and we would not stop at the reef to fish but would troll the water to fish. If the lines got a bite we would rotate poles to reel the fish in. Needless to say no fish were caught. We never held a pole. There was 8 people on the boat and only 3-4 poles.The ride was extremely bumpy and we just rode around for 2 hours and went back into shore. The guide barely spoke to us. Worst excursion ever. I reported to the Excursion desk as soon as we returned. Included in the Excursion via description was Bait and tackle, rods and reels and license. We saw none of these. The excursion desk even said they never been deep sea fishing so they do not understand the complaint.The excursion desk wanted to refund 10%. That is $30 out of the $310 that we paid. Then decided to refund only $77. I felt this was unacceptable. They claimed this was all they could do. We should have gotten a choice to cancel and book something else. Even the description of the excursion is misleading. We contacted customer service. Nothing they could do. When we arrived home I contacted Carnival Customer service. Nothing more could be done. I'm very disappointed. Money wasted. Such a waste. I will think twice before purchasing another excursion.

I filed a lost report for my wallet I left locked in my room safe, cabin #2217 on Carnival Vista that sailed out on May 11, 2019 and returned May 18, 2019. According to Carnivals home office, only security could unlock the safe and retrieve my wallet prior to the next guest using the safe. I had all my credit cards and $620.00 in cash from cashing out at the casino the night before. Hence the reason for my wallet being locked up due to all the extra cash. After nearly a month, I received an email my wallet was found and had $62.00 cash in the wallet and all the credit cards.
Looks like someone with Carnival help themselves to the cash in my wallet since only an employee of Carnival could open the safe without my code.
Since this was obviously an inside job, it needs to be investigated as to whom opened that safe and retrieved the wallet and helped themselves to my cash. I'm sure your employees have to be accountable of their actions and have to document when entering locked safes. I would hate to think the people we trust and tip for excellent service are stealing from the passengers. I would hope Carnival would respond to this situation in a respectable and timely fashion so l will not have to share my unfortunate experience on social media.

I would like to know who I need to talk to before I have to get legal counsel on this situation. I have traveled on several cruise s with Carnival a d other cruise lines and this was the absolute worst of them all. My security was threatened by guest services and it appears no one cares.

We got to the oat boat early where we were literally bullied to have our luggage taken to the room. We generally dont because we had heard of horror stories about missing luggage. Because of how aggressive they were we just gave in and tipped them. We got on the boat and noticed the boat smelled like a sewer line busted and it was nauseating We got to our room a nd went to the safety briefing and came back and noticed our luggage was still not there. We called Down to guest services and was told they were still delivering them. We said ok. We waited another 2 hours a d went to guest services and stood in the very long line with ppl having complaints about missing luggage . We got to the desk we spoke with them about the missing luggage and was told they we re still delivering them. We left and came back about 7p. Stood in another long li ne a d we were told that all luggage was delivered and that they did not know but they will look into it. When we asked Trevor (Zimbabwe) what is going to be done he rolled his eyes a d breathed heavily. He said they will give us a Carnival shirt. We were not happy but was told they will investigate. we left a d the next day we saw a employee pushing our towards guest services. We told him it was our luggage a d asked him where it was . He stated it was at someone elses room on another floor. We took a picture with him and tha led him because Trevor stated he would contact us if he found anything out. We have yet to get a call from him.

We continued trying to make the est of the cruise but the smell got more nauseating due to back up of sewage on our floor. We had extra charges on our Bill's that we could not explain. We kept going down to guest services to see what was the proble.m. Trevor and Alexandria was at the desk. Trevor was clearly annoyed with the complaints a d lifted his knee over the counter and told a 4"8 young lady he did not "give a F**k. The young lady clearly was upset and witnesses were clearly disturbed with Trevor's actions a d pulled the young lady out of the way fearing he was going to jump over the desk. The young lady was upset and told them how unprofessional he was. This is when Akuxandria called the young lady a "B***h". The young lady was told by the witness's that it was not worth it just take it up after the cruise.

Another family member was alerted to what was going on and tried to go to guest services to just settle the young lady's account. When got through the long lines of several other travelers complaints. Spoke with a Faith about the sit6and was told that she could not do anything with this young lady's account. Family asked for a letter of complaint a d was initially told she did not know what letter we were talking about. We showed her a copy of another complainants letter she smiled and said she had generated them but we would have to wait and they would bring them to us. She got a little rude. Family requested she call security a d she looked as if she called. After about 40 min a d seeing security pass several times, family questioned if Faith really called. At that time Alexandria a m several staff came and gathered in a threatening manner. Family saw Alexandria name tag and asked her if she was the one that called the young lady a B*t*h. Alexandria stated "Yes, she called me o e first and you are also acting like a B**CH".

FAMILY members clearly was upset and as we walking away ran into a roped sign shoved the sign out of the way. Security came rushi6as if we were hitting, threatening like Trevor clearly did.

We went went back to the room after talking to security he clearly understood our frustration and said dont come back to the desk a d complain whe. We returned. We did not have any other encounter with guest services.

We had vigus charges on our Bill's. Our 70 some dollar package with the internet never worked but could not even question that.

When disembarking which we were ad to due after being delayed to get off after not having enough staff to get everyone off in a timely manner. We received a letter they stated we had to sign or we could not get off the boat stating we could never cruise with Carnival ever again.

We waited about a week to complain as we did not want to still be angry when speaking with customers care. She got back to us about 2 weeks later to I form us they could not reverse a decision of the Captain. No calls to witnesses, no pulling of tapes to investigate our claims.

This is very upsetting and AMERICA needs to start an investigation on how travelers are being treated when we leave port. We felt like prisoners from the time we boarded to the time we got off.

This was carnival Sensation from Miami 5/11 - 5/16
Monique Lacroix

First was the safety meeting. They packed us in there so tight shoulder to shoulder. My face was basically against the wall. You couldn't even hear or see the person talking to you. The safety meeting was a safety hazard. Most of the staff was very demanding and not helpful. If walking about the ship they would walk right in front of you making you wait for them to pass by instead of saying excuse me or please go ahead. We paid a lot of money for this cruise and that is how they get paid. We did have one waitress that was more than helpful and kind and really made us feel good. Keldisa from Albania She was GREAT!
There was never enough seating for eating or laying outside. you would have to wait for someone to get up or or go to your room. Never enough salt and pepper, you would have to ask servers which they never brought any to you so you would have to borrow from someone else. Once my utensils had left over food on them. The ice machine was always out and the drink machine came out so slow it held up the line very bad. The ship was way to crowded and you couldn't enjoy anything from waiting in the lines. The ship was not organized like our previous cruise. The director treated this cruise more like a teenage cruise other than families of all ages. There is a huge language barrier. I know that there a lot of different accents however the announcments need to be more understood due to most of the travelers that board in USA are English speaking. Getting off the ship for Half Moon Cay was such chaos. You were given a number to get off which was a joke. There were numbers of all kinds that got on it was so unorganized. On the morning of coming home early in the morning around 2 all you could hear in the hall way was a loud vacuuming sound and lots of movement. We were also told to go to floors 4 or above to wait for deck number to be called out. we were told you could wait in Casino which we did and guess what you couldn't even hear the speaker. We asked about it and were told that speaker doesn't work well in there. It wasn't just us that had bad cruise lots of others complained also. Some that were frequent cruisers said they would never do this cruise ship again. We went with some first time cruisers who said they will NEVER go back. And now i feel the same. I understand its a lot of people and you have to have some patience. But this was a bad time. We feel we wasted our time and money. We deserve something for all these issues. I was told i would be sent a survey within 24 hours of getting off ship. I never received it so I had to search for how to complain. This ship was carnival Sunshine that left from Charleston SC on June 1st to Bahamas, Half Moon Cay and Nassau

Mischa Partridge
1304 Thomason Road
Albertville, AL 35951
[protected]

I was recently on the Carnival Miracle sail date May 26th 2019, Booking # 7HVC78. I believe my folio # was 8585. Sailing out of Tampa FLA. My luggage was searched at the Sanford Fla. Airport and I subsequently lost my Gold Sail & Sign card in the process. I collect these and would really like to have that card. I was wondering if you could send me a Replacement my home address. I would be willing to pay any associated fees.

I may be reached at: [protected]@gmail.com

Thank you.

Joseph Walen

I am a travel agent who had booked a group with Carnival. We decided to hold off on taking this cruise and we were well within the timeframe of no penalties. I cancelled everyone's reservations except one. Carnival penalized and charged cancellation fees on all reservations. The final reservation that was still going to take the cruise had asked me to release their reservation to Carnival so that they could make changes if need be. Carnival informed me to send in writing (on letterhead) my request. I get it, new policies. I did that and after 2 months of fighting with Carnival, they still hadn't released the reservation. My clients, upset at this point, informed to just cancel it. Carnival charged them $200 cancellation penalty and we still hadn't reached the penalty time yet. I don't know what happened with Carnival, but I refuse to sell them any longer. Their customer service has gone down the drain.

Dear Mr Arnold Donald CEO,
Booking #: 1GMH82 Sailing: 04/14/19
I still await your response to the mail that should have been sent to you along with this email. I have resent as advised and would like you to acknowledge receipt of this as so to know it has been sent.
After receiving the many letters from Tamara Fulmer, I was quite upset about my complaint to a member of your staff not being reported as I said ‘We spoke to an outside representative from Carnival and explained our plight but this seemed to fall on deaf ears as 'sympathy' or 'empathy' seemed not part of his jurisdiction. I have also been told that ‘our on board Medical Centre is available during posted hours of operation'. I have been advised to explain in further detail that due to spinal surgery and having two titanium rods and screws in my spine there is nothing a G.P. can do to relieve the symptoms caused by standing for three and half hours as pain killers are not an option when you have lack of mobility. Rest and physiotherapy exercise is the only relief and takes time. Due to the standing, my holiday was only half of the adventure it should have been and this is Carnivals fault. It was not my choice to stand and suffer the discomfort caused by your delay. This unfortunate situation was forced upon me by the decision made by Carnival Cruise Line to allow the previous tender to not vacate the ship on its allocated time. I feel that you pandered to the few and not the many.
Whilst, and I quote ‘We're so sorry that we've left you feeling as though your issues have not been given the attention they deserve. Please be assured that your observations about your Carnival cruise have certainly not fallen on deaf ears, as they have been forwarded to the relevant managers who will review this feedback and follow-up internally.' How does this justify my holiday being ruined?
The onboard credit in the amount of $50.00 USD which as applied to each guest's Sail & Sign account, as a gesture of your apology for this situation does not take into account individual loss and in my case unfortunately, a loss of mobility which resulted in not being able to enjoy and participate in what was a very carefully planned out holiday.
I hope that you can see some reason and fairness with my complaint and can at least compensate me realistic in a fair, empathetic professional manner.
Sincerely,
Mrs Patricia Tough BA (Hons)
Patricia Tough
Booking reference : Booking #: 1GMH82 Sailing: 04/14/19
21 Camborne Crescent
Newcastle
Staffordshire
ST5 3NG
RES6756621
Original complaint date: 05/05/2019
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REF:e44a9d1e1662a5137db2077be622bf33 ------------------------------------------------------- -----------------------
20th May 2019 at 19:58

My name is Alexis Lopez Ledon Booking #7QVH80, we had a trip to key west and Mexico, but unfortunately I suffered a heart attack just 7 days ago, i was treated at Baptist Hospital Cardiovascular Center
in miami florida and underwent a catheterism procedure and an stent was placed on my coronary artery also i have to continue with an extensive blood thickening treatment like coumadin, very powerfull pill but at the same time very danger because if i cut any part of my body or have a contusion i can bleed to death.My cardiovascular doctor recommended me to cancelled any trip outside usa or far away of any emergency center, besides that i have to see the doctor every monday from now until December and also i am using a life vest 24 hour a day.When i called to cancelled my trip i was told i had a 75% of penalty, i believed this is unfair because it was a medical emergency i wasn't expected or desire.I believed this a liability not only for me, also for Carnival Cruise Company.i think is fair to be refund 100% of what i spent.
thanks your attention,
Sincerely,
Alexis lopez ledon
[protected]
note:Find attached a doctor's letter