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Carnival Cruise Linesgeneral cruise experience

My husband and I were extremely disappointed with this cruise. This was our 3rd time with Carnival and we were unhappy with this one. There was no available printer anywhere to print out vouchers we needed when we returned to port, there was no heat in the rooms or on the ship and it was very cold as it was a Canada New England cruise, the service in the restaurant was inconsistent - too quick sometimes, not fast enough others, and one morning they forgot our breakfast after we ordered it and we had to find someone to track it down for us. Twice we couldn't check in for dinner on our phones (we had open dining times) and had to walk to the desk where you checked in personally, a minor inconvenience, but still frustrating, apparently due to internet problems. Our bathroom had a terrible smell (like a public restroom) even after being cleaned, the toilets wouldn't flush on two separate occasions, the hot water for tea in the Sunrise restaurant was never hot enough to properly brew tea, and the quality of the food was disappointing, especially on the Lido deck buffet and this time, even in the Sunrise restaurant.
Our cabin steward was wonderful but the language factor was a problem sometimes, that frustrated us.
We plan to cruise again but probably not with Carnival.

Sincerely
Katherine and Douglas Peck Carnival Sunrise trip 9/29-10/6, 2019

  • Updated by Kathy Peck, Oct 07, 2019

    My husband and I were extremely disappointed with this cruise. This was our 3rd time with Carnival and we were unhappy with this one. There was no available printer anywhere to print out vouchers we needed when we returned to port, there was no heat in the rooms or on the ship and it was very cold as it was a Canada New England cruise, the service in the restaurant was inconsistent - too quick sometimes, not fast enough others, and one morning they forgot our breakfast after we ordered it and we had to find someone to track it down for us. Twice we couldn't check in for dinner on our phones (we had open dining times) and had to walk to the desk where you checked in personally, a minor inconvenience, but still frustrating, apparently due to internet problems. Our bathroom had a terrible smell (like a public restroom) even after being cleaned, the toilets wouldn't flush on two separate occasions, the hot water for tea in the Sunrise restaurant was never hot enough to properly brew tea, and the quality of the food was disappointing, especially on the Lido deck buffet and this time, even in the Sunrise restaurant.
    Our cabin steward was wonderful but the language factor was a problem sometimes, that frustrated us.
    We plan to cruise again but probably not with Carnival.

    Sincerely
    Katherine and Douglas Peck Carnival Sunrise trip 9/29-10/6, 2019

  • Carnival Cruise Lines Customer Care's Response, Oct 08, 2019

    Thank you for posting your concerns.

    I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.

    So that we can further assist you, we invite you to contact our Guest Care Department directly by dialing toll-free [protected], or locally at [protected], extension 70530. Our team members will gladly review each of these matters in further detail. Please note the department’s hours of operation, which are: Monday through Friday from 8:30 AM to 6:30 PM and on Saturday from 9:00 AM to 5:00 PM EST.

    We look forward to speaking with you.

    Sincerely,

    Gary Rodriguez
    Guest Care Executive, Office of the President
    Carnival Cruise Line
    3655 NE 87th Ave
    Miami, FL 33178

    [protected]

Ka
Oct 07, 2019

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