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Carnival Cruise Lines Complaints Summary

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335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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5:30 pm EDT
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Carnival Cruise Lines full onboard credit

I would love to say my family and I love Carnival Cruise Line, very disappointed with them at this time. My mother took her first cruise at the tender age of 65 and had a ball. We decided to book a cruise for September 14, 2019 for the family. Unfortunately on August 13, 2019 she had surgery on left foot with resulted in the removal of her 3 middle toes. She was still in good spirits because the physician told her that the recovery time would be 4 to 6 weeks and she would be able to go on the cruise. On August 25, 2019 my mother was rushed to the ER for left foot pain, there we found out that she had an infection in her foot that had caused gangrene to set in. On August 26, 2019 went to her doctor's appointment and got the devastating news that she would have to get her left leg amputation under the knee and that the recovery time is 6 to 8 weeks, even in the midst of all that she still asked the physician would she be able to go on the cruise, on August 28, 2019 she had the surgery and on the road to recovery. I was advised to get a letter from her physician stating the above and I did and faxed it over with the above. On today September 11, 2019 I received an email stating that my mother would receive at $378.51 and she paid well over $900, also that her companion would receive $214.15 and I think he paid over $700 and this is all onboard credit. My mother have been through so much and we where even planning a recovery party on the boat, at this time I can't bear to tell her that carnival is not willing to give her a full on board credit. My mother is still in the hospital under Rehabilitation care. Can someone please contact me [protected]@yahoo.com ... booking number 5STW1. I can provide physician documentation. If my mother could be on this boat she WOULD!

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10:23 pm EDT

Carnival Cruise Lines we forgot our passports and lived too far to go home and get them.

Our cruise with Splendor was to start Sept. 7, 2019 leaving Long Beach. Our booking #
is 9JSW80... Our original cruise was planned for May, but we got a letter saying it needed to be changed immediately and September was about all that was left.. Our names are Dale and Margaret Drumheiser. On August 7th my husband had esophagus and hiatal surgery. We were told the time for recovery would be around two weeks. Unfortunately, after all this time he is still on a liquid/soft diet... This has caused a lot of extra stress figuring out meals, back to the surgeon for testing to rule out a bacterial intestinal infection from possibly staying in the hospital over night, and trying to maintain a job as I have cared for my husband. We were still going to try to make this trip happen even with pureed food on the ship. We have traveled a lot and are aware of the importance of our passports, but with all the extra stress caused by my husband's condition, we left home with out them. We live one and a half hours away from Long Beach and were not able to go back and get them. We would like to know if a credit could be given to us or a refund, so we can reschedule when my husband is able to fully enjoy this trip. We are sorry for the inconvenience to you, but in light of this mess, we would like you to seriously consider our request. We have traveled with Carnival several times and plan to continue in the future.
Our email address is: [protected]@att.net
Respectfully,
Mr. and Mrs. Dale Drumheiser

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Update by Margaret Drumheiser
Sep 09, 2019 10:25 pm EDT

We understand we should hear back from you in about 7 to 10 business days.

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12:10 pm EDT

Carnival Cruise Lines service

I have numerous complains. The first being the two hundred dollar charge deducted from my credit without my knowledge or permission. Its down hill from there. In the room there is only ONE electrical outlet. We had a cabin for three people. We had phones and other devices that needed charging. In 2019 I can't imagine no usb ports. The bathroom door was broken the entire trip. The show curtain was inadequate, the flood flooded after every shower. The dining situation was appalling.Tremendously long line for all meals. They would only use half of the available dining space at all meals which resulted in extremely long lines. The food was only adequate, nothing interesting. If you asked any questions about the food you got either rude or nonsensical answers. Every single line was long whether it was for burgers, sandwich or pizza. The dining room was fifthy, the tables were wiped with dirty cloths. I saw a kid climb onto a beverage station and ship's personnel walked pass without saying a word.

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Update by Vanessa661
Sep 07, 2019 12:15 pm EDT

I feel you have no incentive to make any changes in your poor service because black and brown customers frequent Carnival Cruise Lines. And you think they will settle for substandard service. I wouldn't sail with or advise anyone I know to ever sail Carnival

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8:54 pm EDT
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Carnival Cruise Lines cruise ship horizon sailing 9-1-19 booking # 6vfc61

We are soo frustrated and disappointed in carnival cruise lines. This was our first cruise and carnival did not make a decision about whether to cruise or not on 9-1-19 until the day before departure. We had already flown into Miami to board the next day. Updates were sent that were vague about when the ship would or could come back to port. Anytime Monday -Wednesday. If it could even come back then! We couldn't sit around and wait for something that wasn't even a sure thing with a hurricane possibly coming ! Carnival should have canceled the cruise before people got on airplanes to fly into a potential deadly hurricane .we felt we had no choice because the day before they still hadn't decided to cancel or anything and we would lose our whole cruise fare if we didn't go had they decided to go out on 9-1.. we lost so much money and didn't get to do anything on our vacation .we spent money on the flight to go to Miami and back and then hotel rooms, taxi rides, food costs that wouldn't have had to happen if it had canceled or rescheduled in a timely manner before we had flown out ..we feel like carnival did not care about their passengers by waiting like they did. We are disgusted by their actions and we for sure will not be sailing on carnival after this or recommending them to anyone .! You may think that a few unhappy customers won't hurt you but word of mouth goes a long way and I plan to tell everyone I come into context with and at my travel agency that no one should ever book a cruise with carnival Darren & Jennifer carlson

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2:45 pm EDT
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Carnival Cruise Lines carnival cruise needs to properly compensate us after cancelling our cruise 1 1/2 days in!

Myself and my husband are Loyal platinum VIFP Carnival members. I am reaching out to you because I feel we have been seriously mistreated and taken for granted. We sailed out Thursday August 29, 2019 when hurricane Dorian was moving towards our port. We sailed out of port Canaveral after talking to the Carnivam team and them reassuring us everything will be fine with the cruise and that we are their main priority. My husband, myself, and my daughter paid $1400 to go on this cruise for them to get us on the ship and then turn right back around less than 40 hours later to go right back home. I paid for a 5 day cruise not 1.5 day cruise. The ship offered us to stay on the cruise for 4 extra days while the hurricane was out to sea while port was closed. We are hard working Americans with full time jobs and our daughter had to get back to school so that was not an option for us. The people that stayed on this cruise were offered $200 compensation for flights plus 8 day Cruise with all gratuities paid and we got stiffed for the whole bill! We called as soon as we got off the ship and spoke to a nice young lady explaining our frustration and she stated Carnival would make this fair and to call back on Tuesday. When my husband called today they were offering us half off of our next cruise. That does not work for me. Them offering us half off a cruise that means we have to book another cruise I still haven't even paid off this cruise We have been on over 23 cruises and never would have expected to be treated like this. We go every year for my husband's birthday and we were not even able to celebrate it on the ship this year. The logical thing to do would have been to cancel everybody's cruise and reimbursed them instead of having them get on the ship in then turning right back around but instead they got to collect everybody's money and then turn right around! I am so upset and expect to be properly compensated for the way things were handled for the working class that had to get off this ship.
I will be waiting to hear from someone regarding this matter.

Ashlei Drabin
[protected]@gmail.com

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9:27 pm EDT
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Carnival Cruise Lines Loss of earned free interior room offer and loss of 35 percent off offer

We had 2 staterooms booked on the Elation for the 2nd of Sept, due to the hurricane, I fully understand why it was cancelled and shortened to a 2 day cruise. I chose to just get a credit for a future cruise rather than go on a 2 day cruise to Nassau as i have already been there countless times. My complaint is I cant understand why I cant get the same free cruise offer I was originally given being that i have been a loyal cruiser to Carnival for many many years? I was highly upset when i was told the offer cant be applied to a future cruise. I spent money on a flight and a hotel to get to Florida a couple days in advance only to have the cruise cancelled from the original date of sailing. I would really appreciate it if i can get the same offer i originally signed up for. My VIFP Club Number is [protected], Bobby Mitchell is the name, and the Rate Code was F1R, the booking number was 8GML67. The other cabin for a 35 percent discount was booked by Linda Gibbs, her VIFP Club Number is [protected] and that booking number was 8GML56. All 5 of us that were booked in those 2 cabins are trying to rebook the same cruise which sails from Port Canaveral on Nov 16, 2019 returning on the 21st of November. I really hope we can get some kind of compensation for this so we can continue sailing with Carnival because we do enjoy ourselves everytime, but i was highly disappointed upon learning the same offer doesnt apply. We wanted a 5 day cruise, a 2 day cruise would have costed us more money than it was worth. Im thanking u in advance as I have faith that u will honor the free cruise offer plus the 35 percent off offer that we originally booked under.

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bbaaspencer1
, US
Sep 17, 2019 9:32 pm EDT

I was booked on your same cruise and suppose to get cruise credit toward my next cruise. I booked a cruise this weekend and just got an email I still owe on my cruise because cruise credit wasn’t in my account! Credit card company said Carnival has the money, so what did they do with it! I was threatened with cancellation, so I forked out more money and I now paid double for the same cruise and been on the phone for days and Carnival still won’t give me my money back! I doubt I will ever see that money! I’m so sick of Carnival after spending many hours on the phone and still no money! I won’t be able to enjoy my cruise knowing I got ripped off! My advise, book a cruise or trip one month before you leave because any charges over 60 days, the credit card company can’t help you!

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Carnival Cruise Lines denied boarding access to liberty cruise ship

Hello, my name is Deidra Lynn Jones and on Monday, August 26, 2019 my sister Olivia Jones was denied access to the Liberty Cruise ship because she did not have her birth certificate.
Olivia's birth certificate was in her luggage that had been checked in through Carnival's luggage system over 3 hours earlier. We arrived to check the bags in at 11:30am and then we went to return the rental car. Once we realized that Olivia did not have her birth certificate, we immediately notified Carnival officials that the birth certificate was in the luggage. Pam, an official with Carnival Port Canaveral, said they would do everything to assist my sister with finding her luggage so that she could present her birth certificate; however, Pam and Carnival Luggage staff did not assist us at all. They did not even let Olivia know that she was not able to board the ship until the ship left. Pam also provide me with a contact named Louise. I e-mailed Louise several times before 3:00pm and she never reached out to me at all to assist my sister with getting on the ship.
I am writing because I would like to get compensated a total of $5, 500 for the loss we suffered as a result of being denied access to the ship and away from home during Hurricane Dorian. I am also missing items from my bags. The $5, 000 will cover the cost for being denied access and having to find hotel accommodates, food, clothing and transportation in a city that we were are not familiar with, and not to mention there was a Hurricane forming in the Atlantic. Our safety was put at risk and the $5, 000 also includes pain and suffering that we had to endure. I suffer from panic attacks and this situation caused me to suffer multiple panic attacks.
I can provide receipts for the hotel, food and transportation. If possible, I would like to resolve this issue so that I can move forward. I can be reached at [protected] or by e-mail at [protected]@gmail.com.
Thank you and I look forward to hearing from you soon.

-Deidra

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Carnival Cruise Lines sweet bathroom

My name is Jeff. My family and I took a 8 day cruise on August 19th from New York to Eastern Caribbean on Carnival Sunrise. We had a Grand sweet, room 7295. They are claiming a $200 million dollar renovation, all they did was add rooms and make the common areas smaller! Our bathroom had dirty water from someone else's bathroom leaking all over our floor. It took 6 DAYS for them to correct the problem! We had to keep towels on the floor just so we could walk into the bathroom and not step in someone else's crap, and urine! On day 7 our toilet wouldn't flush and they had to come to our room again! The pool is small and overcrowded. The food is ok. The dining room is half booths, feels like a diner! It was ridiculous sliding into a booth on formal night in a suit and dress! People were smoking marijuana all over the ship, we complained about it, nothing done about it. We couldn't sit on our balcony because the marijuana smell was so bad it was making my 12yr old daughter sick. There were people smoking in the kids water areas right in front of lifeguards and nobody said anything. When we complained to security, they just walked away. Carnival offered us $500 for compensation for our room problems! I laughed at them, our room was $6500. Worst company ever, don't waste your money with them!

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Carnival Cruise Lines cruise line carnival miracle

My family booked 30 cabins on the carnival miracle. 9 out of the 15 cabins were dirty when we arrived 1 cabin had blood on the sheets 2nd cabin had brown stains on the sheets, 3rd cabin had hot pink panties in the bed. 4th cabin had work equipment in the room 5th cabin smelled like an outhouse requested cleaning twice waited hours. The other 4 bathrooms we cleaned ourselves with Clorox Wipes...all bathrooms we pissy. We all made various complaints with guest services and was treated rudely each time. I asked to speak to a supervisor 3 times and was lied to repeatedly by Olga at guest services. I watched her tell a customer who had a broken door that she could not service her and she should sleep in a room with the door missing. Olga was the rudest person I'd ever met on a cruise line...apparently I wasn't the only one...she was a liar dismissive and constantly rude. My group should have received about 750 dollars worth of cruise cash it never happened. Guest services in the miracle was ridiculous and the staff should not be doing customer service...it was not in line with carnival standards...I had all 30 of my guest remove gratuities and pay other staff that helped us during our trip which began 8.18.19. Every other person I spoke to had similar complaints. It was one of the worst experience on a cruise ship. My family and friends were disappointed and so was I. We are planning our annual cruises in the future with another cruise line. If the miracle is the standard now then look forward to losing plenty of revenue. Making the customer feel like [censored] for having valid concerns should not be the standard. Most of us traveled to leave the housework behind...the managers were also a mess and approached us as if we were lying. Customer service on this ship was truly unbelievable. I felt trapped during what should have been a wonderful vacation. Ist time I ever removed my gratuities and felt bitter after a cruise.

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Carnival Cruise Lines cancelled trip to progresso & etc

My 1st cruise ever. Alot of bad than good. I spent alot of money. Took alot to save up to attend my 30th class reuion. The ship was going slower than normal leaving out of Cozumel. Not right only $50 refunded back when it should be more. I'm very upset and yes I need at least half of my money back because overall my experience was bad and I could of spent my money else wear. The captain woke me up with the sad news and when i return back home today and to see people leave and get on the ship I just got off of NOT GOOD AT ALL, ship should been out of service due to it going slow and not making it to the 2nd destination. The staff was rude, servers rude, floors wet I lost my balance due to this, I played a machine in the casino machine broke down I complained to the manager. Overall not good. Only good was the guy that cleaned my room & my server Joel for my dinner in Scalet. I need somebody to call me & I need a refund. I have all the names I talked with at guest services, casino etc. I need somebody to call me asap. If no reply me and my lawyer will go to the next step.

Eleanor M. Williams
[protected]@yahoo.com [protected]

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Carnival Cruise Lines booking credit

Booking# 6ZZ7l7 Ship breeze.. I was not able to go to on my cruise because of hurricane Harvey they told me my deposit I paid would go toward a future cruise now they telling me i had provide documentation when that not what i was told and when i called last week the girl told me she seen where i have a credit and she would send it over to who process the claims. They trying say im a lie when I never received any information they so called they send via email and through mail.

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Carnival Cruise Lines sky bike being closed on carnival horizon.

Reason for me choosing carnival horizon was for the sky bike. I have done several other carnival cruise ships that have pretty much the same thing. So this was something different and for it to be closed during my birthday is very disappointing. I should be given some type of incentive for this inconvenience. I also called over the phone and spoke with such a rude woman name schwana walker (Swa) from escalations dept. If that is a representative for your company i would never consider cruising with carnival ever again.

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Carnival Cruise Lines security

I have been cruising with my family every year for the last three years with some extended family that know book reservations for the company. We have always enjoyed ourselves, I'm a vet and my husband is currently still serving. We believe in respect being shown on both sides of any situations. Aug 17-24 we started our cruise aboard the Vista. We are traveling with a several extended family members our travel agents and all of my children along with my oldest boyfriend.
One evening my daughter and her boyfriend decided to visit the club on board. My 19 year old, 110lb daughter comes screaming down the hall that she was jumped by 5 women, not little girls but women. Her boyfriend came to her defense and security is trying to put him in handcuffs. So he feels he did nothing wrong and is refusing to cooperate AT FIRST. During the time that he was refusing he elbowed a security guard. Three of the security guards got him handcuffed and started kicking him over and over. I had to physically get on top of him for them to completely stop. Of course I'm yelling and the boyfriend is saying some not so nice words. During this process he receives a busted up nose and bruises across his back and chest. They kept trying to get me to leave. Finally head of security arrives and swears his men did no such thing. So I'm blind the bruises that young man has don't exist, the infirmary did not treat him as a concussion patient. As a nurse I decided I would tend to my daughter and her boyfriend rest of cruise. Only to wake up in the morning to find out they are disembarking my daughters boyfriend and he will no longer be able to do another cruise. Fine so be it but let's be fate right, what happens to the women that beat up my daughter all at once. NOTHING, we keep saying we want to press charges and nothing. The cruise is almost over and we still haven't received the information requested. When we contacted JAG and the military police for guidance they informed us to get all parties information before the ship docks. The head of security just keeps saying this wouldn't have happened if your daughter wouldn't have said what she said. THAT is what has my blood boiling, as head of security you are blaming the victim for asking females who were giving her dirty looks in the club and started to follow her... so she states why are you [censored]es following me. That gives them the right to all attack my daughter. My daughter is scared to leave her room unless she knows we are all going to be with her and all the security guard has to say is you can press charges but what did your daughter say. Words do not give anyone the right to jump someone.
As for the boyfriend we have been asking about body camera video because were the incident happened there were no cameras and I'm definitely helping this young man and family press charges against security and the way Carnival treated him afterwards. No one ever took my statement before hand before taking information to the Captain from my understanding. This young man was enjoying his self before everything and if we would have had some form of cooperation from security without the nasty attitude towards us maybe I wouldn't even be writing a complaint.
We just want the names of the females that attacked my daughter and to see the video of that so we can send that to our lawyer and the name of the officers involved in kicking my daughters boyfriend while handcuffed and laying on the ground, I was also told to request to see the body camera video also. That young man deserves an apology for being treated like dirt from every member of security except the individual that took my daughters statement.
This is all information I should have received right after everything when I asked for it.

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Norman Morrison
, US
Jun 07, 2023 5:55 pm EDT
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My trip was canceled on 6/7/23 , I would like to know why ,my name is

NORMAN MORRISON ,DOB- 1/12/46 . BOOKING # S8F8Z6 DATE6/14 TO 6/24 ship- MAGIC OUT OF NORFOLK VA

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Carnival Cruise Lines customer service and the main dining hall

We chose this cruise because we heard great things about Carnival and their ships. It started off great because we got on the shift fast and got our room before everyone since we had a suite. After getting to the room we went to get a soda because we had the soda package. IT was very crowded and took nearly 15 minutes to get a soda. We were not use to having to go to the bar for sodas, since we cruises with Royal Caribbean and they had machines that allowed you to get it at anytime. We asked guest services if we can cancel it since it seemed as if it would take a long time to get each one. They said they would check and call our room wither that night or the following day, but we never got anymore information on it. The second day we got brunch at their main dining hall and while eating my eggs, I thought I was biting down on a shell, but it ended up being a chipped piece of plate even though my plate was not chipped. We gave it to the host and asked them if we could just have a private table for dinner because of the piece of porcelain. They said yes, when we got to dinner we got put at a shared table. We did not even have to sit at a shared table the night before, so I was not understanding why we had to then. We just went ahead and ordered so we could make it to the show. The next night I asked for the same request since it was not filled. They put us at a dirty table this time. When I told my server about it, he proceeded to try to give me the used water from the table before. Then when I asked if they could just wipe it off and get fresh water, they made us move tables completely and put us in a crowded table in the center. Service was slow every night until our final night. We waited at least ten minutes if we wanted another soda or something to compliment our meal. The lady who cleaned our rooms was one of the nicest people on the ship, her name is Chacha. She got whatever we needed and was very kind. The trivia Fun Squad person, Sharron was also very kind. I went ti guest services after all this to get an overcharge for the spa fixed and told them about all this and they did not seem to be surprised. They said they would let the restaurant manager know. After eating one night we heard someone call V2, which was our room number so we turned around and it was the manager. So, we finally got to talk to him on the last night. He laughed when we told him about our experiences and mentioned they were short staffed. This was the most irritating part of it all. We had the most issues in this part of our experience and he did not seem to care. I would not recommend going on this ship. The good did not out way the bad here. Nearly everyone we spoke to had something going on that was frustrating. I put that the cabin was average in my review because it was a nice suite, however about us was the gym and you could here thing clinking around and that made it hard to sleep. We also called customer service after the cruise and all they offered was a $50 on board credit for my next cruise. When I told them I was not satisfied with that since my room alone was two thousand, they said there was nothing else they could do.

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Carnival Cruise Lines Casino comped cruise

I booked a cruise on the breeze for my birthday and unfortunately I had to cancel. They told me have I a free cruise but pay 200 to keep my room and of course port charges. But when I canceled there was no refunding the 200. They were going to give me an on board credit upon getting on the boat. It just seems like bad business to continue the charge when you have to cancel for unforeseen reason.

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Carnival Cruise Lines fascination ship., june 2, 2019 - june 9 2019

Hello,

I am not complaining, we had a trip planned for our 10 year anniversary. On the way to the airport my husband received a call from his mother that his grandmother had fallen, he is very close to her. With not knowing how she would handle it, he choose to say home to be by her side. So I proceeded to attend the cruise by myself. I had a great time, however I spent it alone. I was just wondering if we could maybe get some form of credit so we could plan another trip together. We want to go on the Horizon ship on our next vacation. Please let me know if you can help us out, I would really appreciate it so much. Hope to be on a ship soon, next summer we will have money to go again, any help would be great. I can be contacted via email [protected]@swirecc.com M-F 9-6pm, [protected].

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Carnival Cruise Lines cruise glory july 21-28

VIFP #[protected]
My family and I went on a cruise out of New Orleans on Carnival Glory, we boarded the ship just fine. We went to our rooms and noticed that it was very hot, we then went to customer service desk and requested a fan, the lady at the desk gave us a hard time and said we could only get a fan if there was a medical issue. Finally, we let her know that my wife did take medication that affected her and that we needed the fan to keep her cool. She finally said they would bring a fan to our room.

We then went to the Main Dining Room to see where our table would be at dinner, they showed us our table and it was a table for 4 people...there are 5 people in my family. We explained to them that this was not going to work, they insisted that it would be fine. Well it was not fine, we sat there and there was not enough room for our food and no room under the table for our feet, everyone was stepping on each other. The next day I went to guest services for the second time, they told me that I had to talk to the MDR staff, so I did and they would not help. I talked to 4 different people on different days and no one would help us get moved. We sat cramped every night at dinner.

In the MDR we also experienced very poor service, most nights they didn't take our order for 30 minutes and we didn't get out food for over an hour. It should not take almost 2 hours to go eat dinner. I understand there are many people to serve but on our last cruise we didn't wait and we were done in an hour or less, our waitstaff was very attentive and interacted with us a lot. This time they didn't interact with us at all. Not very fun at all.

When we went to shower the drain would not drain, we had to use the beach towels in our room to soak up water that overflowed out of the shower. I called and let them know they said someone would be right there. After 90 minutes i visited guest services again and she said that someone would come that night. Well the next time we showered the drain did not work still, I visited guest services again, and again she said someone would come. They finally did come to the room and used a plunger to try and make the shower drain, but the next time we used the shower it overflowed again.

Most nights the shower water was so hot we could not even step in to use it. I have experienced cold water but never water so hot you couldn't stand it, and there was no way to turn it down any more.

We were on deck 6 forward, the hallway from day one close to the elevators smelled like sewage. I am not sure what was going on but it smelled so bad everyday it was hard to walk down the hall without getting nauseous.

After spending over $6000 for this trip it was very disappointing that when we brought issues up on the ship that noone could really help, people said they would help but nothing happened. I would like someone to respond and at least attempt to give some sort of concession for all the problems we had.

If this was our first cruise experience it would have been our last. This trip was horrible.

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Carnival Cruise Lines cruise on carnival magic ship

My family cruise was 07/28/19 from port Everglades for 6 days. We had 43 guest in total however 6 guest did not make the trip due to airline mix up. The time we picked on the airline was after the cruise would have sailed, an error on our part, however the computer would not let us register because it recognized the problem, so my son called Carnival on Wednesday 4 days before the cruise to find what the problem was. She did not tell him the problem she just did an over ride. Upon arrival at security, I asked the young man what I needed to do so that my family could meet us at a different point on the cruise, he said he had to speak with his manager. he came back and asked us for the names and rooms numbers for the manager which I gave him. After a while he returned and said they would hold the rooms. On Monday after I realized they were not able to make the cruise, I went to guess services and request that my family who was suffering from Cancer be put in one of the rooms because it had a balcony, I was told the rooms had been resold therefore my family were not able to enjoy better rooms. I had members of my family with 3 and 4 persons in a room that I wanted to use the rooms to be more comfortable. therefore I am requesting a refund for Cabin 6395, for 3 persons, Cabin 9317 for two persons and Cabin 6459 for 1 person. The names are Xavier, Walter, Ava, Keith, Alisha and Mason McNeill. This was our family 2nd cruise with Carnival, In 2017 we had 55 persons on a cruise and we hope to continue cruising with Carnival. Your prompt attention to this matter will be greatly appreciated. Thank you.

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Carnival Cruise Lines carnival conquest august 17th-24th customer issue

Good afternoon,

I am planning to cruise on the Carnival Conquest ship on August 17th-24th. Along with that, I am a part of a group reservation. On Sunday July 28th, I called Carnival on the behalf of my friends in regard to an open availability on the ship that I saw online. They wanted to cruise with myself and our group, but it was on the stipulation that they would be able to receive the group rates that we had. I knew the group booking department was closed on Sundays so I proceeded to call Carnival to check if they could receive the group rates. This was all prior to me booking. At this moment I spoke with one representative who assured me that I would be able to receive the group rates and if we had purchased the cruise at that time, the group department would either reimburse them through their payment method or on-board credit. I was told to call the next day (Monday). After hearing this from a Carnival representative, we continued with the booking process online. I then called again after we booked because on the first call we had, the woman told me that there was an online on-board credit deal with interior rooms. I did not see the credit after we booked so I called in to make sure there wasn't anything that was missing. I was informed that the deal was only for select cruises, but before ending the call, I asked about the group rates again and I was told the same exact thing that the prior representative told me (I would be reimbursed either through my original payment method or on-board credit). Hours had gone by and I had looked at my friend's booking and realized that it stated "two twin beds" on the booking screen. I was a bit confused by that because there were going to be 4 people in the room. I wanted to make sure there wasn't only going to be two twin beds in the room, so I called Carnival for the third time that day. I spoke with another representative and she clarified that the screen doesn't depict the actual room set up. I wanted to continue to reassure my friends that they would get the group rate so I then asked her about the group rates as well and once again, I was told the same thing that the other two representatives stated (I would be reimbursed either through my original payment method or on-board credit). After speaking to three Carnival representatives who gave me the same exact information, I felt confident that when I called the group department the next day everything would go smoothly. On Monday July 29th, I called the group department as instructed and was told that I would have had to book the cruise through them in order to get the discount and all they could do was link the dinner times. The cruise was sold out at that point so booking through them wasn't an option. Confused why three Carnival representatives consistently gave me the wrong information, I called Carnival and got transferred to the Escalation team. I spoke with a gentleman by the name of Maurice and voiced my frustration about confirming the same information with three Carnival representatives and it being the wrong information. I told him how I booked this cruise with the reassurance that I would be able to receive the group rates and get some form of reimbursement. He apologized and stated that they didn't have the authorization to do that and there was nothing he could do. I was told that we could cancel the booking, but that was not an option because flight, hotel and ground transportation arrangements had already been made. At this moment, I was even more frustrated with the false statements that were given because I did my due diligence in confirming with Carnival, only to find out that the information that I received and shared with my friends was inaccurate. I personally have been on three cruises with Carnival prior to this upcoming one and I've had a great time with no issues at all. I've also been in the customer service world and I know that if an employee, let alone three, gives false information, it needs to be addressed. At this rate given that it's their first experience, there should be some form of compensation for the inconvenience and inaccurate information on Carnival's end. I would hate to have this to be a significant part of their memory on their first cruise with Carnival. I am looking forward to talking to someone (who can actually address it) about this issue.

Thank you

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Carnival Cruise Lines carnival horizon skyride

Hi my name is David hernandez and have just came back from Carnival horizon July 27-Aug4 and just wanted to say what a disappointment it was that the sky ride wasn't open. I was really looking forward to that and was basically closed the entire week. It was never dealt with and never reopened. What a shame I wanted to take my cousin about that and we were talking about that ride before our trip. Oh well carnival has to resolve problems more while at sea.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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Contact Carnival Cruise Lines customer service

Phone numbers

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Website

www.carnival.com

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