Carnival Cruise Lines
reviews and complaints

Regarding cruise for September 21 st, 2019, Booking # 8vsx91/8353. We are seniors from Dayton Nevada 89403. We save for this trip for many months booking our anniversary cruise. Traveled over 525 miles by car to Long Beach. With all the excitement we did notice in our packing that our passports fell under the bed. Upon arrival at the terminal we were asked for our passports and obviously could not find them. Called home and our son located them and sent a picture via phone and showed them to the Supervisor Sandy Brown. They would not take this form and we not allowed to board the cruise. We would really appreciate a credit or reimbursement towards another cruise. Sandy Brown gave us this website with the above request.

First complaint is about the casino. I was told by one of the I guess you can say manager who stand and watch like the blackjack tables that I wouldn't chew tabacco or dip stuff in the casino. I think that's stupid that people can smoke and yes my wife is a smoker and I have no problem with smokers but it's not right they can sit right beside you and puff away and it's ok but I put a chew in and get told i cant. Also was told i couldn't have a spit bottle either so please tell me what the difference is in a spit bottle with a lid then some overly druck person with a drink spilling them all over?

Second complaint ... ive read alot of reviews of the sunshine ship being top heavy I thought maybe with was first timers who wasnt use to ships and water well that it turned out to be true. The ship rocks way way to bad I have been on a few cruises before and never experienced this and never got sick. We all stayed sick on our trip due to the rocking and roughness off the ship.

Third complaint... I've know this from from my previous cruises but it would be nice to make it a priority to let all guest definitely all first time cruiser that just because all purchases are list duty and tax free on the ship doesn't mean you wont have to pay taxes cause you do when you enter back in the US.

Forth complaint... needs to be a cut off on alcohol I have seen way to many people who got way to drunk.

Suggestions...would be nice to get some more 9 - 14 day option cruises from the Charleston sc port along with other ship choices

As for me and my family we will be taking a break from carnival and check into other crusie lines until you perk your game up some

I cruised with carnival this past week, September 19th-23rd, along with 12 others. We booked as a group, but this was my first time going on a cruise. There were some things that I wasn't pleased with. When my roommate and I got on the ship, we realized that our room was not with the others we booked with . They were in the vicinity of each other and our room was on the complete opposite end of the ship. The room was hot for the first two nights and then the 3rd day we were able to get a fan from guest services so that made it a little more comfortable to sleep . It wasn't until our last day on the cruise when we were packing that I realized my suitcase had been damaged sometime in between them getting it from us in the parking garage on the first day and it being delivered to our room . A few other issues, which at the time I thought it was normal because again, this was my first cruise was the water in our shower was more luke warm instead of hot and also our refrigerator didn't really get cold . On the last day while talking about the cruise with the other ladies, I was telling them the issues with my room and that's when I realized that the things I was experiencing with my room, they didn't have those issues in their room. They had cold rooms, hot shower water and were able to put drinks in their refrigerator to get cold. I couldn't contact anyone on the last day in regards to these issues so I'm hoping this gets to the right person .

Hello, I just returned from my very first cruise, needless to say I am extremely disappointed! My friend who has sailed with Carnival MANY times assured me I would absolutely love it, unfortunately that was not the case!
We booked our cruise September 7 through 14 leaving Charleston SC to Nassau then Bermuda. We board with no problem, get to our cabin and notice it is really warm, we just thought the air needed to be turned down so the room would cool. We put our luggage up and went out to begin our day, come back later to find nothing had really changed so we down to Guest Services to see about upgrading our room, this was around 7pm, only to be told even with a paid upgrade that wasn't possible! We asked for a fan and were told they were all checked out. They did of course say they would send someone to check the air. They sent 2 people at 2 different times, 1 said it was cooling minimally and the other said it wasn't. Long story short we slept with our door propped open the first night, the second night they did bring us this tiny little fan a a voucher for 2 free drinks from the bar! We roasted in that room, I am so mad that I wasted my money on this cruise line for my first cruise! ( not to mention the ship was almost 3 hours late docking in Bermuda which would have been the best part of the whole damn trip)!

On Sept 6 2019, I disembarked for my cruise on the Carnival Liberty from Port Canaveral Fl, booking # 6QQC82. I've cruised with Carnival in the past on several occasions and never had any issues, however that was not the case this time. Upon arriving to the floor of my assigned room, I noticed there was a smell of sewage throughout the hallway. Not only was there a nasty smell that lingered for the entire duration of the trip(4 days) but the AC in the room was not working. I reported both incidents on the day of arrive which was Sept 6 as well as on several other occasions throughout the trip to the guest service desk and nothing was done until the last night(Sept 8th) which is when a fan was delivered to the room. There was no resolution to the issues at hand and as a consumer this was unacceptable. As a desired resolution for the inconvenience, the uncomfortable environment, the smell and just an overall bad experience, I would like to request a refund for my trip please.

My name is Sarita C. Booking #8FQR20, this was my first cruise ever and I was excited to go with my husband for our anniversary and friends that had invited us to join them on this cruise. I was very excited about going on my first cruise but after the incident that took place I was VERY disappointed. I was on the Cruise from Long Beach to Ensenada Sept 12-15. Upon arriving to the dome and exiting the elevator we were told to check-in our luggage, mind you there is no paper work exchanged or anything but hand over you bag to the people and they place it on a cart to take to the ship. I arrived earlier then my check- in time which I was happy they let us board early since our friends were already there on board. We went to our room and got our keys and met our friends in the lobby. About an hour later my husband checks for our luggage and his was INSIDE the room which we were a bit confused because others were outside their door but mine was nowhere to be found inside or outside our room. I asked Guest Services when should I be concerned that my luggage isn't in my room, they advised me to return at 7. At 7 I return to inform them that my luggage was still not in my room. Guest services checked and they didnt have it either. I asked "what is my worst case scenario?" I was told that their policy is for house keeping to check in the morning as they clean the rooms and if it isn't found then they will put a flyer out to all the passengers. They apologized and as tears ran down my face they said come back at 12 noon tomorrow. I asked if there was anyway for laundry services to wash my clothes at night or when that can happen and how long it will take. Guest Services advised me that I would have to wait til morning at 6 to call laundry services and ask. So Thursday night our first night there, I went to buy toiletries. Friday morning comes and I call Laundry services at 6 am and explain my situation and they proceed to tell me that they can have it done by the afternoon, mind you I have breakfast plans with the rest of my party so decline at the moment. I am still in the same clothes, I go to Guest Services for an update and they proceed to tell me that house keeping still hasn't located my bag and by 4 if they haven't then flyers will be sent out. Again with tears in my eyes the woman at the front desk asks me if I turned in my laundry to be washed since they offered me free laundry service the night before, I told her I couldn't turn in my laundry because I have NO OTHER CLOTHES to wear while that happens. My friend happens to see me in tears and asks her if she can give me something to wear while my laundry gets done. She asks me "if I was already given a shirt last night" I tell her no just a bunch of "I am sorry." She apologizes and gives me two shirts and a TOILETRIES bag. So now I ask for her to comp me the money I used the night before since I wasn't offered anything I had to buy it. She comped me the credit and also a $50 credit to buy something at the store to wear. She also mentioned that she would inform employees at the Captains Dinner to accept my outfit since I have no other clothes. Now I go to my room with husband and call for laundry services when I ask how long it will take I'm told I can have my clothes back by 7 the next morning, unacceptable. I tell them that's not acceptable because they were the only clothes I had so they said ok it will take 4 hrs to have them ready. So my FUNday at SEA was not fun, i was in my room for 5 hrs waiting for my laundry. Couldn't go swimming or anything like that because I had no clothes and couldn't enjoy the day with friends. Also, when I went to buy clothes the gift shop apparently doesn't carry any PLUS size clothing! So I was forced to try a Medium dress and luckily because of the cut of the dress I was able to look somewhat decent. At this point I was very discouraged and felt discriminated against. So My laundry returns by 6:30, 30 mins after they told me it would be ready. I put on the new dress I bought and hoped that it was ok for the captains dinner. My friends and their husband dressed to impress while I wore a bright turquoise summer dress, I was embarrassed I didn't want to take pictures that night as my friends were looking fabulous and taking pictures with their husbands. We went to the Captains diner and by that time the flyer was already out to all passengers. It was very uncomfortable that I didn't want any pictures of myself that night. After dinner we went for a coffee and I went back to my room. Saturday morning comes and we stop at Ensenada, my friends and I agree to have breakfast on board and a drink before departing the ship. Before leaving the ship I head to my room for a quick bathroom break and there walking to my room is the stateroom steward rolling my bag! They found it! Now I get my bag thinking the tag must have fallen off and that's why they couldn't find it, but NOPE my tag is still there in place, not torn, not folded, exactly intact. Now I start thinking why would someone keep a bag that doesn't belong to them in their room, and wouldn't you think they would have gone through it if it ended up in their room and they were going to keep it? Well everything was in tact, it hadn't been opened at all and again the tag was still in tact. At this time I was happy and relieved that I have clean clothes that I could change into before heading off the ship. Upon returning to the ship, all we had time for was dinner and drinks and a comedy show. We departed the following morning.
This is not the best first impression I would have liked from a cruise ship. I complained Thursday and my suitcase wasn't found til Saturday. I received no updates by letter or phone throughout this time, I had to initiate all conversation with guest services. Although I was told I would receive updates they never came. If I knew I didn't have to check in luggage I would have kept my carry on and took it myself. So needless to say I was VERY disappointed, I felt my feelings were disregarded and that I didn't matter. I couldn't enjoy my first cruise to the fullest due to this unfortunate event and neither could my friends. I would hope that Carnival rethinks their policy on lost luggage and send out flyers right when it is reported, as well as carry other sizes other then S/M in their gift store for women, and train their employees on guest services and offering credit to buy things or even give free tshirts when luggage is lost. My friends have been on Carnival before and were very disappointed with this situation, they might not take Carnival again and they are VIFP members. I would hope that I would get refunded my cruise or at least offered another cruise at Carnivals expense seeing as I couldn't enjoy my first cruise and didn't even take pictures because of how embarrassed and uncomfortable I was. I cried for two days! This is just unacceptable. Shame on you Carnival Cruises!

This trip has been a dream vacation for me and my wife. We have had planned the Alaska cruise since February 20, 2019, booking No. 6RMX55 . We were so looking forward to our September 17th cruise to Alaska on the legend but we just found out 2 days ago that my wife's mother suffered a brain hemorragia. She lives in a very remote Mexican village in central Mexico it was either going to say our last goodbyes or go on the cruise, this has been very difficult for us and my wife's. Unfortunately we had to cancel our cruise today that sails out of Vancouver tomorrow, we would very much like to travel with Carnival Cruise Lines again and we understand that we are in full penalty. if it was at all possible to receive some type of trip credit for cruise in the future Carnival would certainly have clients for life. We look forward to your sailing with you sometime in the near future.

Respectfully yours,

Kevin and Carolina Warren
[protected]@cox.net
[protected]

I have to start off saying there is nothing I look forward to more than a cruise! I love them! I have now finished my fourth cruise and was so disapointed (Dream). My VIP # is [protected] and my name is L. Stevenson.
We just returned home from cruise 9-7-19 to 9-12-19. We (family members and I total of 10) have planned this for many months. It takes me a while to save to go (limited income).
We got on the ship very quickly as Carnival is very well prepared for you. I had one of my luggage missing. My cousin had spotted it by the customer services late that evening but they would not let her get it to me. My tag had come off. I have to use a scooter to get around for my legs give me problems. So I went and retrieved it. As we left ship we had put outside door for pick up then again had problems locating 2 pieces of luggage and now tags were off of both of them and a handle was broken on one.

Locked out of our room day 4. I went to customer services to change my card. I have been given a blue card when I entered the ship but hey this is my 4th cruise, I wanted correct color card. (I'm proud to have got to go on 4 cruises) I made my way back to my room and it wouldn't open door and my husbands card no longer worked either...so I went back to customer service this time line was really long I waited about an hour for my turn. They said card was fine thought it was battery in door and called maintance who would meet me at my room. It still took about 30 more mins. he told me when he got there it had only been 6 mins since they called him. I was not rude nor mean to him but did feel he was not as happy to help as other crew members. As I said I have hard time walking so I use a scooter...I needed in my room.

Dinners we went to three in the formal dinning (anytime hours) Food was cold all three times. I spoke with wait staff the first night and they did make a note about it. Just disappointing. The other 2 times we went to formal dinning food was still cold.

Every member of the Carnival team always had a smile and more than willing to help. They were awesome!
I'm writing because I do want to do another cruise but not so sure with Carnival anymore. I've always left with wonderful memories and a smile and holding my breath till next one.

Thank you,

L. Stevenson

This is with reference to our booking 6VMH23 for the Carnival Ecstasy. I'm sorry to inform you that we were not able to make it due to Hurricane Dorian, hence we had to cancel my booking. I apologize for any inconvenience resulting from this decision, but we had no other choice considering the circumstances. We've tried our best to inform everyone as soon as possible.  Your understanding would be greatly appreciated. Following consultation with the hotel, it was determined that the recent spate of bad weather and the effect would pose a risk. We did attempt to come up with an alternative date but  was advised that this would be too impractical at such short notice. Unfortunately, these circumstances were beyond our control.  We feel bad to have cancelled but there was nothing we could do at that time.
Considering the above, I respectfully request that all fees be rescinded and there is no penalty. Safety shortcomings will and can occur at short notice and this cannot always be prevented. This would've been our first cruise and we booked it with Carnival. I would greatly prefer to book future travel with a company that understands unexpected life circumstances come up from time-to-time and don't penalize their customers for such events. Any help that you could provide would be greatly appreciated.. My email address is clara. [protected]@yahoo.com.
I have attached records of my cancellations from Marriott Hotel.  We hope for your understanding and we're looking forward to enjoying a cruise with Carnival Cruise Lines in the future.
— Forwarded message —
From: Michael Hitt 
Date: Mon, Sep 9, 2019, 5:36 PM
Subject: Re: Copy of Reservations and Cancellations
To: Leroy Claybrooks

Both of these reservations were cancelled due to a mandatory evacuation for Hurricane Doria

I would love to say my family and I love Carnival Cruise Line, very disappointed with them at this time. My mother took her first cruise at the tender age of 65 and had a ball. We decided to book a cruise for September 14, 2019 for the family. Unfortunately on August 13, 2019 she had surgery on left foot with resulted in the removal of her 3 middle toes. She was still in good spirits because the physician told her that the recovery time would be 4 to 6 weeks and she would be able to go on the cruise. On August 25, 2019 my mother was rushed to the ER for left foot pain, there we found out that she had an infection in her foot that had caused gangrene to set in. On August 26, 2019 went to her doctor's appointment and got the devastating news that she would have to get her left leg amputation under the knee and that the recovery time is 6 to 8 weeks, even in the midst of all that she still asked the physician would she be able to go on the cruise, on August 28, 2019 she had the surgery and on the road to recovery. I was advised to get a letter from her physician stating the above and I did and faxed it over with the above. On today September 11, 2019 I received an email stating that my mother would receive at $378.51 and she paid well over $900, also that her companion would receive $214.15 and I think he paid over $700 and this is all onboard credit. My mother have been through so much and we where even planning a recovery party on the boat, at this time I can't bear to tell her that carnival is not willing to give her a full on board credit. My mother is still in the hospital under Rehabilitation care. Can someone please contact me [protected]@yahoo.com ... booking number 5STW1. I can provide physician documentation. If my mother could be on this boat she WOULD!

Our cruise with Splendor was to start Sept. 7, 2019 leaving Long Beach. Our booking #
is 9JSW80... Our original cruise was planned for May, but we got a letter saying it needed to be changed immediately and September was about all that was left.. Our names are Dale and Margaret Drumheiser. On August 7th my husband had esophagus and hiatal surgery. We were told the time for recovery would be around two weeks. Unfortunately, after all this time he is still on a liquid/soft diet... This has caused a lot of extra stress figuring out meals, back to the surgeon for testing to rule out a bacterial intestinal infection from possibly staying in the hospital over night, and trying to maintain a job as I have cared for my husband. We were still going to try to make this trip happen even with pureed food on the ship. We have traveled a lot and are aware of the importance of our passports, but with all the extra stress caused by my husband's condition, we left home with out them. We live one and a half hours away from Long Beach and were not able to go back and get them. We would like to know if a credit could be given to us or a refund, so we can reschedule when my husband is able to fully enjoy this trip. We are sorry for the inconvenience to you, but in light of this mess, we would like you to seriously consider our request. We have traveled with Carnival several times and plan to continue in the future.
Our email address is: [protected]@att.net
Respectfully,
Mr. and Mrs. Dale Drumheiser

I have numerous complains. The first being the two hundred dollar charge deducted from my credit without my knowledge or permission. Its down hill from there. In the room there is only ONE electrical outlet. We had a cabin for three people. We had phones and other devices that needed charging. In 2019 I can't imagine no usb ports. The bathroom door was broken the entire trip. The show curtain was inadequate, the flood flooded after every shower. The dining situation was appalling.Tremendously long line for all meals. They would only use half of the available dining space at all meals which resulted in extremely long lines. The food was only adequate, nothing interesting. If you asked any questions about the food you got either rude or nonsensical answers. Every single line was long whether it was for burgers, sandwich or pizza. The dining room was fifthy, the tables were wiped with dirty cloths. I saw a kid climb onto a beverage station and ship's personnel walked pass without saying a word.

We are soo frustrated and disappointed in carnival cruise lines. This was our first cruise and carnival did not make a decision about whether to cruise or not on 9-1-19 until the day before departure. We had already flown into Miami to board the next day. Updates were sent that were vague about when the ship would or could come back to port. Anytime Monday -Wednesday. If it could even come back then! We couldn't sit around and wait for something that wasn't even a sure thing with a hurricane possibly coming ! Carnival should have canceled the cruise before people got on airplanes to fly into a potential deadly hurricane .we felt we had no choice because the day before they still hadn't decided to cancel or anything and we would lose our whole cruise fare if we didn't go had they decided to go out on 9-1.. we lost so much money and didn't get to do anything on our vacation .we spent money on the flight to go to Miami and back and then hotel rooms, taxi rides, food costs that wouldn't have had to happen if it had canceled or rescheduled in a timely manner before we had flown out ..we feel like carnival did not care about their passengers by waiting like they did. We are disgusted by their actions and we for sure will not be sailing on carnival after this or recommending them to anyone .! You may think that a few unhappy customers won't hurt you but word of mouth goes a long way and I plan to tell everyone I come into context with and at my travel agency that no one should ever book a cruise with carnival Darren & Jennifer carlson

Myself and my husband are Loyal platinum VIFP Carnival members. I am reaching out to you because I feel we have been seriously mistreated and taken for granted. We sailed out Thursday August 29, 2019 when hurricane Dorian was moving towards our port. We sailed out of port Canaveral after talking to the Carnivam team and them reassuring us everything will be fine with the cruise and that we are their main priority. My husband, myself, and my daughter paid $1400 to go on this cruise for them to get us on the ship and then turn right back around less than 40 hours later to go right back home. I paid for a 5 day cruise not 1.5 day cruise. The ship offered us to stay on the cruise for 4 extra days while the hurricane was out to sea while port was closed. We are hard working Americans with full time jobs and our daughter had to get back to school so that was not an option for us. The people that stayed on this cruise were offered $200 compensation for flights plus 8 day Cruise with all gratuities paid and we got stiffed for the whole bill! We called as soon as we got off the ship and spoke to a nice young lady explaining our frustration and she stated Carnival would make this fair and to call back on Tuesday. When my husband called today they were offering us half off of our next cruise. That does not work for me. Them offering us half off a cruise that means we have to book another cruise I still haven't even paid off this cruise We have been on over 23 cruises and never would have expected to be treated like this. We go every year for my husband's birthday and we were not even able to celebrate it on the ship this year. The logical thing to do would have been to cancel everybody's cruise and reimbursed them instead of having them get on the ship in then turning right back around but instead they got to collect everybody's money and then turn right around! I am so upset and expect to be properly compensated for the way things were handled for the working class that had to get off this ship.
I will be waiting to hear from someone regarding this matter.

Ashlei Drabin
[protected]@gmail.com

We had 2 staterooms booked on the Elation for the 2nd of Sept, due to the hurricane, I fully understand why it was cancelled and shortened to a 2 day cruise. I chose to just get a credit for a future cruise rather than go on a 2 day cruise to Nassau as i have already been there countless times. My complaint is I cant understand why I cant get the same free cruise offer I was originally given being that i have been a loyal cruiser to Carnival for many many years? I was highly upset when i was told the offer cant be applied to a future cruise. I spent money on a flight and a hotel to get to Florida a couple days in advance only to have the cruise cancelled from the original date of sailing. I would really appreciate it if i can get the same offer i originally signed up for. My VIFP Club Number is [protected], Bobby Mitchell is the name, and the Rate Code was F1R, the booking number was 8GML67. The other cabin for a 35 percent discount was booked by Linda Gibbs, her VIFP Club Number is [protected] and that booking number was 8GML56. All 5 of us that were booked in those 2 cabins are trying to rebook the same cruise which sails from Port Canaveral on Nov 16, 2019 returning on the 21st of November. I really hope we can get some kind of compensation for this so we can continue sailing with Carnival because we do enjoy ourselves everytime, but i was highly disappointed upon learning the same offer doesnt apply. We wanted a 5 day cruise, a 2 day cruise would have costed us more money than it was worth. Im thanking u in advance as I have faith that u will honor the free cruise offer plus the 35 percent off offer that we originally booked under.

Hello, my name is Deidra Lynn Jones and on Monday, August 26, 2019 my sister Olivia Jones was denied access to the Liberty Cruise ship because she did not have her birth certificate.
Olivia's birth certificate was in her luggage that had been checked in through Carnival's luggage system over 3 hours earlier. We arrived to check the bags in at 11:30am and then we went to return the rental car. Once we realized that Olivia did not have her birth certificate, we immediately notified Carnival officials that the birth certificate was in the luggage. Pam, an official with Carnival Port Canaveral, said they would do everything to assist my sister with finding her luggage so that she could present her birth certificate; however, Pam and Carnival Luggage staff did not assist us at all. They did not even let Olivia know that she was not able to board the ship until the ship left. Pam also provide me with a contact named Louise. I e-mailed Louise several times before 3:00pm and she never reached out to me at all to assist my sister with getting on the ship.
I am writing because I would like to get compensated a total of $5, 500 for the loss we suffered as a result of being denied access to the ship and away from home during Hurricane Dorian. I am also missing items from my bags. The $5, 000 will cover the cost for being denied access and having to find hotel accommodates, food, clothing and transportation in a city that we were are not familiar with, and not to mention there was a Hurricane forming in the Atlantic. Our safety was put at risk and the $5, 000 also includes pain and suffering that we had to endure. I suffer from panic attacks and this situation caused me to suffer multiple panic attacks.
I can provide receipts for the hotel, food and transportation. If possible, I would like to resolve this issue so that I can move forward. I can be reached at [protected] or by e-mail at [protected]@gmail.com.
Thank you and I look forward to hearing from you soon.

-Deidra

My name is Jeff. My family and I took a 8 day cruise on August 19th from New York to Eastern Caribbean on Carnival Sunrise. We had a Grand sweet, room 7295. They are claiming a $200 million dollar renovation, all they did was add rooms and make the common areas smaller! Our bathroom had dirty water from someone else's bathroom leaking all over our floor. It took 6 DAYS for them to correct the problem! We had to keep towels on the floor just so we could walk into the bathroom and not step in someone else's crap, and urine! On day 7 our toilet wouldn't flush and they had to come to our room again! The pool is small and overcrowded. The food is ok. The dining room is half booths, feels like a diner! It was ridiculous sliding into a booth on formal night in a suit and dress! People were smoking marijuana all over the ship, we complained about it, nothing done about it. We couldn't sit on our balcony because the marijuana smell was so bad it was making my 12yr old daughter sick. There were people smoking in the kids water areas right in front of lifeguards and nobody said anything. When we complained to security, they just walked away. Carnival offered us $500 for compensation for our room problems! I laughed at them, our room was $6500. Worst company ever, don't waste your money with them!

My family booked 30 cabins on the carnival miracle. 9 out of the 15 cabins were dirty when we arrived 1 cabin had blood on the sheets 2nd cabin had brown stains on the sheets, 3rd cabin had hot pink panties in the bed. 4th cabin had work equipment in the room 5th cabin smelled like an outhouse requested cleaning twice waited hours. The other 4 bathrooms we cleaned ourselves with Clorox Wipes...all bathrooms we pissy. We all made various complaints with guest services and was treated rudely each time. I asked to speak to a supervisor 3 times and was lied to repeatedly by Olga at guest services. I watched her tell a customer who had a broken door that she could not service her and she should sleep in a room with the door missing. Olga was the rudest person I'd ever met on a cruise line...apparently I wasn't the only one...she was a liar dismissive and constantly rude. My group should have received about 750 dollars worth of cruise cash it never happened. Guest services in the miracle was ridiculous and the staff should not be doing customer service...it was not in line with carnival standards...I had all 30 of my guest remove gratuities and pay other staff that helped us during our trip which began 8.18.19. Every other person I spoke to had similar complaints. It was one of the worst experience on a cruise ship. My family and friends were disappointed and so was I. We are planning our annual cruises in the future with another cruise line. If the miracle is the standard now then look forward to losing plenty of revenue. Making the customer feel like [censored] for having valid concerns should not be the standard. Most of us traveled to leave the housework behind...the managers were also a mess and approached us as if we were lying. Customer service on this ship was truly unbelievable. I felt trapped during what should have been a wonderful vacation. Ist time I ever removed my gratuities and felt bitter after a cruise.

My 1st cruise ever. Alot of bad than good. I spent alot of money. Took alot to save up to attend my 30th class reuion. The ship was going slower than normal leaving out of Cozumel. Not right only $50 refunded back when it should be more. I'm very upset and yes I need at least half of my money back because overall my experience was bad and I could of spent my money else wear. The captain woke me up with the sad news and when i return back home today and to see people leave and get on the ship I just got off of NOT GOOD AT ALL, ship should been out of service due to it going slow and not making it to the 2nd destination. The staff was rude, servers rude, floors wet I lost my balance due to this, I played a machine in the casino machine broke down I complained to the manager. Overall not good. Only good was the guy that cleaned my room & my server Joel for my dinner in Scalet. I need somebody to call me & I need a refund. I have all the names I talked with at guest services, casino etc. I need somebody to call me asap. If no reply me and my lawyer will go to the next step.

Eleanor M. Williams
[protected]@yahoo.com [protected]

Booking# 6ZZ7l7 Ship breeze.. I was not able to go to on my cruise because of hurricane Harvey they told me my deposit I paid would go toward a future cruise now they telling me i had provide documentation when that not what i was told and when i called last week the girl told me she seen where i have a credit and she would send it over to who process the claims. They trying say im a lie when I never received any information they so called they send via email and through mail.