Carnival Cruise Lines
reviews and complaints

Booking #6TD4Q6 and #6TD4M2. My three sisters and I have scheduled a cruise for January 15-19 on the Carnival Ecstasy leaving out of Charleston, South Carolina for the Bahamas. The husband of one of my sisters, who is also going on the cruise fell on yesterday (two days before the cruise) and has fractured his hip in four places. This this injury has also seemed to wake up his prostate cancer, causing him more pain and discomfort. We spent all of yesterday, getting him examined and admitted to hospital. We did not plan for this to happen at the last minute as we were packing and making last minute preparations. We would like to receive another vacation.

Four of us booked a Carnival Cruise on September 8, 2017 to sail on Feb 10/2018. We had bought full cancellation coverage as my boyfriend had been diagnosed with renal cell carcinoma was told he would be able to travel with no problems. At the end of October it was discovered that his cancer had spread into his lungs and travel was not advised. I contacted the Aon Affinity Claims Department (Ref #2943527) and provided them with all the necessary documents supporting this issue. We were fully approved and the cheques for $250 per person have been mailed. The balance of our deposit is still owing to us. Apparently Carnival keeps $50 for fees, $190 is non refundable, and $150 is credited to us for future cruises. I do not want a credit for a future cruise. With the headaches I've had with trying to cancel this cruise after purchasing full cancellation coverage with Carnival I will never cruise with them again. I have cruised with them several times in the past but this has been a nightmare. With the heartache my family is suffering - well documented- to deal with this is shameful.

I would like the $150 per person refunded to each of us and NOT have a future cruise credit. They can keep their cruise credit. There is no way my family will be travelling in the next few years due to this terminal illness anyway.

Carnival Booking Ref Number 8QD1R8 and 8QD1R9 (2 cabins)

8QD1R9 two passengers paid at $690 each
8QD1R8 two passengers paid at $658 each

$250 paid by Aon Affinity Claims Department

We cancelled this cruise with over three months prior to sail date.

Hayley [removed] at [removed] or [protected]@gmail.com

If you send me an email address of the person looking at this claim I can send the information as I am not sure my documents loaded properly on this site.

I thank you for your time looking at this claim. I was speaking to Carnival today, January 10th, 2018, and the lady was quite sympathetic to our situation and instructed me how to contact you.

Thank you,

Hayley [name removed]
[address removed]

[phone number removed]
[protected]@gmail.com

Booking no. 6zz7w2 Acct. 7258, Carnival Victory, Sail date 12-24-17. Stateroom 8281. 3 bags given to porter on dock. Never received 3rd bag. Reported to guests services. Bag never found. All Christmas gifts were in that bag totaling close to $1000.00. We brought along 15 family members for cruise to celebrate Christmas. Lots of disappointed people. Supposed to go to Key West then Cozumel. Instead got to Key West last. Immigration came on board and we lost 3 hours for excursions. Lots of unhappy customers. We have travelled on Carnival many times. This is worst ever. Is there any way this can be made right. Security cameras would have caught whoever took the bag. No security. At this point I do not feel we can sail with Carnival again. Very sad. Please correspond. Thank you for your consideration.
Pearl Arlene Speelman-Jack Speelman. [protected]@verizon.net

On 9/12/17 Booking #8CM5S0 was changed because of Hurricane Maria that hit Pureto Rico. This cruise is for our 40th Wedding Anniversary. We changed to leave out of Port Canaveral on Carnival Sunshine because of the horrible disaster to Pureto Rico. We were unsure of the damage to port or if we would even be able to secure flights to the island. We decided to change to another Carnival ship closer to home leaving from Port Canaveral. I'm extremely upset because I was charged a cancellation fee to change this. The fee was $100.00. If this disaster never occurred, we would never have changed this booking to another ship. The other thing two of the islands that we were going to visit were destroyed, thus changing the itinerary according to the Carnival customer service agent. I do not think that a cancellation fee should be applied because we were left unsure of which islands we would be traveling too. We want to make sure this is a special vacation because it is out 40th wedding anniversary. When a disaster occurs this fee should be waived as a courtesy, especially when the trip was re-booked. Also, this was booked while we were on the Carnival Glory in July, 2017. I also was on Carnival Sunshine in March, 2017. We are taking a cruise on 2/3/18 on Carnival Magic Booking ##8KS6P7 .

I have enjoyed my recent cruises on the Carnival Cruise line. In August, 1978 we took our Honeymoon a Carnival Cruise Line from Miami, Florida. This trip was not considered a Honeymoon. The ship was totally booked and we were given a room with a sink, and two bunk beds, when we went to front desk to explain, they were very nice. They said they were sorry and explained that the cruise line was fully booked and we would not be able to change our room unless a cancellation occurred. This never happened. We had been upset regarding this because this was our Honeymoon., our first Carnival experience, our honeymoon and we couldn't even share a bed comfortably. Our luggage was also lost for the majority of the trip, thus having to stay in the same clothes for half the week. But recently, very good friends of ours only cruise on Carnival Cruise Line asked us to try the cruise line again, and we just LOVED EVERYTHING--entertainment, food, rooms, the friendliness of the staff. As an Emerald Royal Caribbean cruiser, I only want to travel on Carnival Cruise line now. Thank you for your great improvements.

We look forwarding to hearing from you regarding this.

Thank you very much,
Roger Cyran and Joanne Alagna-Cyran
[protected]@yahoo.com
[protected]

We were on the carnival pride set sail Christmas eve 2017, for what we had hoped would be a wonderful Christmas.
We had dinner on christmas in the steak house which is $$ not included in cruise.
The steak was not even editable, we spoke to not one but four different staff members because you literally could not eat the meal. We were told they have no control over meat quality and would not refund any money at all. Then, a child I assume spilt something and I slipped. When I informed the hostess she rudely said perhaps you should watch where your walking. There was no reason to be rude upon my exit just because I complained about food that I was paying for!
Not happy...ive cruised before n this was a less than pleasurable vacation.
N I'm not sure but believe I have bed bug bites. Not stop itching.
Room number 1438 carnival pride from Baltimore Dec. 24 2017 to Dec 31 2017

Hello,
My family and I set sail on 12/21/17 out of Mobile Alabama headed to Mexico.
While on this cruise we experienced some not to engaged staff, poor service, poor food quality, cabin sink clogged and mold in bathroom. I was not satisfied at all . I'm not sure if it was because of an older ship or not .
I would never book on the Carnival Fantasy again !

Hi my name is Duane Macklin booking number is 8ck5z8 I was supposed to be onboard the carnival sunshine with my family for Christmas but I was misled buy one of you employees that it will be ok for me in my family to arrive @4 after we told her that we were gunna b late do to a major fatality car crash on 95 south in she said ok fine I will let the captain no then when we got to the ship security told my family of 7 that we can not get on board of the boat not only that I can't even get a reimbursement nor I can't even get a credit for a future cruise not only that the ship we were supposed to get on was still there
If y'all would like to get in contact with me call me [protected]

Carnival Cruise Lines
Carnival Cruise Lines Contacts & Information
Posted: Nov 30, 2017 by Emery Clemmons
refund or voucher booking #6tp1h3
Complaint Rating: 0 % with 1 votes
I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet. The doctors have had to amputate my right leg below the knee and may have to remove my left one as well. I am confined to a wheel chair and unable to drive, walk or care for myself without assistance. I would like to get a voucher for the amount that I paid for a future cruise if possible. I am a platinum VIFP with carnival #[protected]. I originally sent this request in on 10/20/2017 and on the 23rd there was a message posted that it was resolved and that everything had been done to reach me. No one tried to reach me by phone or email although I get 7 to 10 emails a week wanting me to book another cruise. My name is Emery Clemmons, the booking was out of Jacksonville on October 30th, 2017. I have been sailing with you all since 1983 and you are the only cruise line I have ever been on, so please consider my request.
Updated by Emery Clemmons, Nov 30, 2017
This will not let me attach medical records.
Carnival Cruise Lines Customer Care's Response, Dec 05, 2017
Dear Mr. Clemmons,

Please submit all of the required documentation to [protected]@carnival.com do not submit via this website. Make sure to included the booking number you provided above and anything else associated with your request.

Regards,
Guest Administration

Booking #8BH3N1
I had to cancel a long awaited cruise scheduled for December 26, 2017 because Carnival Cruise Lines would not let me reschedule it for a new date after the first of the year. It was 2 weeks before my cruise when I found out I was having to have back surgery due to a sudden herniated disc, which resulted in lower back pain, right leg pain and weakness. AT THE TIME, I didn't want a refund, I just wanted to move the date. It was a present for my daughter for college graduation and Christmas. I was told I was in 100% cancellation ( I think that was what it was called), and couldn't reschedule. I had to cancel with only a 25% refund.
I worked hard to pay for that cruise in installments. I don't have a credit card and money just laying around to pay for it all at once. It was a $1500 lose. That may not seem like much to some but it is a lot to me. I had no idea surgery was in my future and surely couldn't walk around or go on excursions in this shape. I wanted to be able to enjoy what may be a last girl's vacation for some time for me and my daughter. She graduated college and will pursue her life now. I'm brokenhearted and discouraged and mad about the whole situation.
I just want my money back!

On December 10, 2017 my husband and I sailed out of New Orleans Louisiana on the Carnival Dream for 7 days to Cozumel, Belize and Mahogany Bay.
The crew at the guests service desk is my first complaint as they were very rude and abrupt.
Coming back on the ship after visiting Cozumel, my husband after having lunch and a cocktail tripped on the gangway and fell. He was no where near intoxicated but his Cheers package was suspended for 2 and a half days. We were not only humiliated but felt as if we were cheated out of a vacation. We had to go several times to the guest service desk to speak to different crew members that were passing us on to other crew. We spent 2 days of walking the ship trying to get in touch with the right person. Finally we had to speak to security and fill out a form for review by a manager. We were treated like criminals. $800.00 wasted by the assumption of a crew?
Next, the entire time we were on the ship, it was hot, as no air conditioning was working. We asked for a fan and were told if we didn't have a medical problem we couldn't have one. The worst part was the ship smelled like sewer! The entire trip.
On the 6th day, understandable, a helicopter was called to medically evacuate an epileptic passenger which closed the top 3 floors. This is understandable but when combined with the rest of our experience, it just made it miserable because so many people were confined to a few floors.
We are booked for another cruise to the Caribbean on the Dream, December 9, 2018 and in trying to cancel it, was told to contact this site. That booking number is 7TL7C4.
Is there any help for us? A partial refund? A Cheers package refund? Or help with expenses to move this cruise to the Carnival Legend to Alaska in June of 2019? We absolutely no way do we want to experience the boat called "the dream" again. It was indeed a nightmare. We have sailed to Alaska before on The Legend and it was a Dream.
This has been a horrible experience!
Please advise,
Anna Hulin
130 Hulin Road
Pineville, LA 71360
[protected]
My VIFP: [protected]
Folio: 9608

We booked a cruise and our flight a year ago to the Dominican Republic and the Grand Turk for Dec. 9th-14th. We weren't able to aboard our flight because the representative wasted time checking our baggage in. We missed moments celebrating with some class members from over 30 years of graduating. And ended up paying far more than
Carnival
My Cruise
as of 17/Oct/2017
We can't wait to welcome you onboard.
BOOKING NO: 6BM3B6
SAILING: CARNIVAL SENSATION 09/Dec/2017
SAILING DURATION: 5 days
STATEROOM: M187
CATEGORY: 4C INTERIOR
GUEST: MR KENNETH WHITE
DINING CONFIRMED: EARLY DINING - 06:00 PM

EMAIL: Unknown
BOOKED BY: ARETHA WHITE
ARETHA
566 LAWRENCE ROAD
JACKSON, MO 39206

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE

KENNETH WHITE New Orleans 1, 2, 3

ARETHA WHITE [protected] RED New Orleans 1, 2, 3

* Indicates temporary VIFP Level.

ITINERARY: 5 Day EASTERN CARIBBEAN Itinerary.

DAY PORT OF CALL ARRIVE DEPART

Sat Miami, FL 4:00 PM

Sun Fun Day At Sea

Mon Amber Cove, Dominican Republic 9:00 AM 5:00 PM

Tue Grand Turk 8:00 AM 4:00 PM

Wed Fun Day At Sea

Thu Miami, FL 8:00 AM

View Cruise Details
Online Check-In
Plan Activities
View Cruise Documents

Taxes, Fees & Port Expenses, as used by us, may include any and all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well third party fees and charges arising from a vessel's presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees, & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

ITEMIZED CHARGES
All Charges are quoted in USD
CRUISE CHARGES
Cruise Rate $598.00
Taxes, Fees & Port Expenses $223.26
Total Cruise Charges $821.26

TRANSPORTATION CHARGES
Air Transportation $594.87
Pre-Cru Ground Transfer $33.00
Post-Cru Ground Transfer $33.00
Total Transportation Charges $660.87

OPTIONAL CHARGES
Vacation Protection $49.00
Total Optional Charges $49.00

TOTAL CHARGES $1, 531.13

PAYMENTS AND CREDITS
Payments Received $1, 531.13
Total Payments and Credits $1, 531.13

On Board Credit (USD) $50.00
expected.

My name is Dawn Cicci and i booked a cruise on the Carnival Dream with Daryl number is [protected] Ext 82653. My complaint is everytime I would call him he hardly ever returned my calls. I had to keep calling back until he finally answered. Then my flights got cancelled from Detroit into New Orleans to meet our ship and I called him 3 times and asked to call me it was very important and he never called> today is Wendesday and he still has not called. we had no idea on what to do beacause they could not get us there in time for the ship so I came home and the trip was cancelled. I know it was not his fault on the weather but he could of returned my call and let me know what to do next. Even when we were making payments on our cruise I had to call a couple of times.

My mother and I booked a cruise for the week after Thanksgiving. Unfortunately, we had to cancel it in September. My mother paid for her portion with gift cards. After the cruise was cancelled, the giftcards were supposedly mailed to my OLD address (though I had long since updated it on the website). After about a month of not receiving a refund, we contacted Carnival in order to check the status. They said they would open an investigation and mail us out new gift cards to the correct address. That was mid-October. It has now been 2 months, many many phone calls and 14 people at Carnival later and this is still not resolved. They refuse to connect us to a supervisor and each time we are told we will receive a call back in 24-48 hours. Again, months later, no supervisor or anyone has ever called us! We are still trying to track down $400 worth of gift cards!
Not to mention the fact that half of the individuals we have talked to have been rude and uncaring about the situation. You can never talk to the same person twice because they refuse to give out their extensions or email addresses. You can however get an extension for a Cruise Planner. They will take your money without issue but apparently will never refund it to you. And again, it's gift cards not cash! So it will be used with them again! Though once we use these gift cards, I will NEVER go on another carnival ship ever again.

Hi my name is Amanda Reyes I had booked to cruise out on 1/29/18 with my fiance we had till the end of November to pay it in full unexpectedly my brother passed away and I had to travel to his home I had used the money that I had for the trip to travel and be with my family at this difficult time they gave me an extension till the 8th of December but due to the fact I didn't return to work right away I couldn't pay it on time I am asking to see if I can at least get something refunded back to me since I won't be able to go please find it in your heart to help me thank you in advance God bless you.

Our first cruise and we were in a room with a terrific stench. 2 of 5 days with carpet shampoo and ozonator in the room. Could use our room comfortably. So Carnival offers me an on board credit for next cruise. What!?! I have to spend another $1600 to get an onboard credit! This is ridiculous! So much for a wonderful birthday. Thank you Big corporation for screwing the little guy.

I Deborah Larry was on my 1st cruise with my sister-in-law, Diana C Miles VIFP # [protected] - Platinum Carnival Cruise Stateroom 1366 Deck 1 Booking Number 7NP1P3 PRI0RITY. Dec 2nd when I retired for bed I noticed an odor of insect repellent but didn't give it much thought after all we had been having an issue with a noise that had been keeping me up at night. On Dec 3rd when I woke up my arm was itching, red, and swollen I attributed this to a possible spider bite. The next few days the swelling gradually resided the itching was unbearable I could see red bites on my right upper arm, after doing some through investigation it has been validated these are bed bug bites! I am devastated I washed some of my clothes in hot water and a hot dryer but all of my clothing cannot be washed! I stopped unpacking my suitcase because it may be infested with bed bugs. I have my suitcase in two large black garbage bags sitting outside in inclement weather, because I am afraid they may already be in my house. I cannot sleep at night and I am a nervous wreck because of this ordeal. I do have photos. Are you willing to assume responsibility for an exterminator? Thank You for your time, Deborah Larry [protected] e-mail [protected]@yahoo.com

I was disappointed to find CCL (Carnival Cruise lines) no longer offers gift cards in retail stores for less than $100.00. After visiting and calling several retail stores I was disappointed and frustrated, I gave up. Several days later, still determined to get a gift card, I came upon the idea of calling CCL to find out I could buy over the phone from the Fun Shops a Fun Shops card. I was again disappointed when told I would receive a gift receipt (paper) to put in their Xmas card. CCL would place in the passengers room the card prior to the passengers arrival. I am sorry, but how many people are going to take the time to find this out? Instead, people will end up giving them CASH.in the best interest of CCL, and the gift giver, who would like to have the pleasure of inserting the gift card into the card, which is a better gift presentation than inserting a piece of paper. CCL think about where someone might spend that cash If I, or others were to give CASH as a gift?... ANYPLACE other than CCL.

I want to commend Angeline, who I spoke today from CCL, who gave me great service trying to overcome my objections by offering me alternatives. She was very professional and pleasant. Please reconsider offering gift cards for less than $100 in retail locations so myself and others wouldn't have to take the time and effort to come up with a less than desirable alternative. 12/7/17
Thank You,
Barbara

the incident happened on November 22, 2017 ...as I proceed to come out of my cabin there was a scuffle between a passenger & a crew member the passenger threw a plate and I got hit on my left leg I could not sleep all night I went to the Doctor the next morning they gave me aleeves to help with pain but it ruin my trip to Nassau the next day i wish somebody could help me on this matter, sincerely Agnes Morales reference # CORR-SB-VI-[protected] thank you

We had booked a cruise on the Horizon for April 2nd leaving from Barcelona. This was booked while we were on the Legend in February of 2016. At the time there was a charge of $50 each listed ad administrative fees. At the time I did not question this fee. This totaled $100.

On November 18 2017 we called our Carnival Cruise Manager (Gregg) to let him know we would have to cancel the Horizon cruise and then at the same time booked another cruise for January 20 2018 one the Glory. At this time we were charged another administrative fee of $50 each. This totaled a total fee of $200 for both cruised. I called Gregg to question him about these fees which he very clearly explained what they were for. I told him our problem and he advised to send you an email explaining everything.

So here goes;

We had just realized in November that Holy Week, which consist of Palm Sunday (March 25, 2018) and ending Monday (April 9th) Holy Monday was also at this time. This is way earlier that usual and when we booked for the Horizon never gave this a thought. We belong to a small Episcopal Church. My husband sings in the choir and we both pay chimes. There are many services during this time and of course many rehearsals. This is the main reason we cancelled.

We are asking that the administrative fees be credited to our account in the amount of $200. Our choir master will be more that willing to write a letter explaining all this to you. If this is acceptable please let us know how to proceed.

We started cruising with Carnival in April of 2013 and up to this time
we have taken 13 cruised with you and as of May of this year we became Platinum Members. We have never complained before about anything and I am not a complainer but these fees seem a little to much considering the circumstances. I would appreciate any help you can give us.

As an aside, we were very much looking forward to cruising on the Horizon and celebrating our 34th Anniversary. This would have been a once in a life time experience. We were so very sad to have to change plans but our church and church family are very important to us. Because we are a small church we are a very important part of out musical program.

Please let us know of your decision in the above matter. You can email me at nance.[protected]@yahoo.com or give me at call at [protected]. I look forward to your reply.

Booking # 3VD8W3

Thank you in advance for all your help and consideration in the above matter.

Nance Griffin