Carnival Cruise Lines
reviews and complaints

Hello,

I wanted to write to you and make you aware of the disappointing experience that my husband and I had during our cruise on december 10th out of galveston texas. Our stateroom was just really gross. There was dust, hair, dirt and grime all over our room. We have been on several other carnival
Cruises and have not ever had a room that was dirty. I can't imagine that this is how carnival wants to treat their customers. If we had known that we could have contacted carnival before we would have reached out and gotten off the boat. I have attached the pictures of our extremely disappointing room below. Unfortunately we won't be cruising with carnival again but hopefully you will fix this for others.

Thank you,

Erin mitchell

We were on Carnival and were in a room that the flag kept hitting the powel all might and then we docked our room would rock for over an hour and the tv would freeze We had very poor customer service. I was offered a 150 credit and it has not been awarded to my account. Honestly, it should be more.
Here is our old reservation:
We can't wait to welcome you on board.
BOOKING NO: 2BQD56
SAILING: CARNIVAL ELATION 27/Aug/2018
SAILING DURATION: 5 days
STATEROOM: M3
CATEGORY: PT INTERIOR
GUEST: MS JENIFFER BRENNAN
DINING CONFIRMED: EARLY DINING - 06:00 PM

Here is our new reservation:
We can't wait to welcome you on board.
BOOKING NO: 5SNK81
SAILING: CARNIVAL FANTASY 15/Apr/2019
SAILING DURATION: 5 days
STATEROOM: U167
CATEGORY: 1A UPPER/LOWER
GUEST: MS JENIFFER BRENNAN
DINING Choose Yours Now: Unassigned

We were told it would take 3 days and it has not. I am ready to cancel and go with someone who treats us better.

On 27 december, my family and I went on a holiday cruise from jacksonville to the bahamas on the elation. This was my 4th cruise and I can honestly say this was the worst experience i've ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late. Apparently, all cards should have been scanned because we had 2 cabins.
There were unattended children running up and down the halls outside the staterooms, dining room and lido deck at all times of the day and night.
There was a mechanical problem when we docked a princess cay instead of getting off the ship around 8 or 9 we got off at 2 and had to get back by 5. This was very chaotic and unorganized.
The scuba diving excursion was cancelled a month or so after we booked the vacation. My husband was very upset because that was one of the main reasons we selected that cruise.
I witnessed a blond female bar tender (next to the pizza place) being extremely rude to a young boy. He ordered dr. Pepper and she brought him sprite. He said he would drink it but she grabbed it and threw it in the sink. He was devastated.
The staff on the right side of the dining room (facing the desk) was very attentive and efficient. We were seated on the left side for the last 2 days and the staff on that side was were terrible. They were slow and we had to ask for steak sauce, napkins and silverware several times. The one server who sang the solo on the song (leaving n a fun ship) was the only saving grace he was great but could only do so much.
There were some good shows and we enjoyed the sing along but the other services were not up to the carnival standards we have grown accustomed to. The final straw was when we got fogged in and couldn't dock in jacksonville. Bad weather is uncontrollable but the problem was how the situation was handled. Announcements were not made in the staterooms but in hall so not everyone got all the directions or info. We finally heard the announcement directing people to take their belongings and wait on the lido deck. We did not follow instructions because the elevators were shutoff and we could not lug our bags up the staircase. We finally departed the ship around 2 (6 hours late) after my daughter rescheduled her flight twice. She was stuck in he airport and missed new years.
We were extremely disappointed in several aspects of this carnival cruise.

We would like some compensation but still on the fence on our family taking future cruises..
Darla cureton [protected]

My Booking number was 4ZTL97, on the Carnival Liberty. My husband and I were on this boat from 12/20/18 - 12/23/18, along with another couple. On the first night of the cruise, we were at the bar in the casino. We had been there several minutes talking and laughing with the people around us and the bartenders, we were having a great time. Around 9:15 pm, one of the bartenders threw a cork out of a Patron tequila bottle, which is not a small cork. The cork hit my husband in the arm. At that time, my husband batted it with his arm. The cork hit the head bartender on his arm. The head bartender became very upset and called security. Security came and escorted us and our friend to our rooms. After about 15 minutes had passed, they returned and locked our balcony door where we could not use it, this was unlocked the next day upon request. We also learned that our alcohol purchasing was suspended for the rest of the trip. We had purchased the drink cards for every day of the trip and were limited on their usage. We and our friend were also detained when trying to disembark off the ship when we returned to the terminal, until our room was checked. I do feel like we were not treated fairly, due to the fact that one of your employees caused the whole episode. We are older adults who were trying to enjoy a well deserved trip, which we did. We have loved Carnival Cruise line in the past, but will consider others after being treated as if we were "trouble makers". I do believe we deserve an apology and a refund of a portion of our money spent on the drink cards.

Good morning!

I was hoping to find resolution to an AFC Transportation Transfer which I purchased through Carnival.com's excursions and was forced to decline due to lack of service provided as specified in reservation.

On Dec 22nd, we returned to Galveston from a lovely cruise and rushed to get off the ship to meet an 8:00am transportation transfer to get to Houston Hobby airport. We arrived at the gathering area on the ship 7:30am to ensure we did not miss the reservation. Only to come to find out after debarking, the 8:00am reservation with AFC Transportation was not going to leave the port until the bus was filled. We were the only ones sitting on the bus at the port for nearly an hour, at which time we left the bus and were forced to take an UBER to the airport and incur twice the fees.

Per Linda, the AFC Transport Transfer Supervisor at the Galveston port, I am requesting a full refund for 2 transportation transfers due to the lack of service as specified on the reservation. We would not have booked an 8:00am transfer if we knew we were not going to leave at 8:00am or any time soon thereafter.

If you could please contact me, I would appreciate it.
Thank you for your consideration.
Michelle
[protected]@gmail.com

My husband, 2 boys, and myself was on the Carnival Dream Dec 16, 2018 - Dec 23, 2018 Booking number 3FRF70
We always have a good time with cruising with carnival until this last cruise. I never had any bad experiences before with carnival until this last cruise. I got trapped on the elevator when the ship lost power. It was so dark in the elevator. I could not see anything. I had to feel my way around the elevator to find the phone to call for help. No one answered the phone. I was extremely scared. After the power came back on it went off again a few more times. Finally it stayed on. This has never happened to me before. I went to customer service to see what happened but the lady was short with me. She did ask if I was okay and that they had only a short malfunction. She told me it was nothing to worry about. Then she preceded back on the phone. It was like she wasn't concern that I was scared and my heart was beating fast. Also, as my kids and I was watching the movie by the pool that evening, there was this drunk man fighting with his family calling them all kinds of names. Saying very bad dirty words that my kids normally don't hear. This upset alot of other passengers. No one made him stop or made him leave. I know they heard him. He ruined the movie for us and caused my kids to hear language that they're not use too. Other than these 2 complaints. I love carnival cruises and the steward was extremely nice.

Booked cruise (booking number 3hrz11) and was assigned cabin 1384 on the riviera deck. Cruise departed ft lauderdale on 8 december pm. Nothing unusual happened that evening or the next day. However, on 10 december, a very loud rattling noise could be heard coming from the area around the window. It was so loud and so disturbing that we could not sleep. We made a recording of the sound and went to guest services and played it for them. One of the people from the staff came to our cabin and heard it herself. She said she would contact maintenance to see what could be done. Someone from maintenance came by later that evening and also heard the noise and said he would check with the engine room to see if they could find out what the problem was. Needless to say, our sleep was minimal that night (and every night thereafter). On the 11th, we had a shore excursion on curacao that was not very enjoyable due to the lack of sleep and being general overly tired. We returned to the ship later that day to again be confronted with the noise. Again, we had very minimal sleep over this noise. Our next excursion was on aruba and again it was not enjoyable because of the lack of sleep and tiredness. We continually contacted guest services at different times of the day and night but to no avail. Finally, on the night of 15 december, the noise abated. We had not rested or relaxed on this cruise because of the noise that no one could eliminate to provide us with the enjoyment we had paid for. Because this was a vacation from hell, we feel that carnival should at the very least compensate us for a wasted trip. We couldn't take advantage of the guaranteed vacation program because this problem started past the 24 hour window. We've cruised on carnival before had some of the most pleasant memories on other cruises. My wife and her twin sister both celebrated their birthdays on the carnival conquest in 2017 with a little help from ms. Duffy. All our friends who have traveled on carnival before have nothing but good things to say about their cruises. I hate to have to tell them about our cruise because of the lack of response from carnival.

My wife, Tracy, and I went on a Carnival Cruise on December 10, 2018 from Miami and returned on December 14, 2018 with stops in Key West and Cozumel aboard Carnival Victory. The stop in Key West was at 7:30 AM (too early) as most of the shops, restaurants and bars did not open until later. A few souvenir shops were open but we completed our souvenir shopping within 30 minutes. When all of the interested establishes opened, it was not enough time to enjoy as we had to board our ship at 1 PM. With the cruise, entertainment offered was uninteresting to us, the alcoholic beverage and excursion prices are too expensive, the cruise was also very crowded and long lines at the elevators (which skipped floors) resulted in long wait times, which are totally unacceptable. After Cozumel, I was ready to get off the ship and felt being "confined, " which is uncomfortable to me. An unfortunate incident happened as a passenger overboarded (we are sorry to hear this and pray for his family) and the cruise ship went back to look for the missing passenger. I thought it is the US Coast Guard's responsibility to find the missing passenger? This happened near Islamorada, FL. The search/rescue by Carnival made us arrive back in Miami at 3 PM and was scheduled to arrive at 8 AM (seven hours late). This cost us a day at Miami Beach and time to enjoy the pool at the hotel we were staying on December 14, 2018. Many other people had missed their flights. Debarkation was unacceptable as about 100 to 150 of us were told to stay on the fifth or ninth floor until our number was called (we stayed by the elevator on the fifth floor). It was extremely crowded and could not even go to the bathroom without difficulty. This was also a Fire Hazard! The ship arrived at 3 PM (as stated above) and we did not get off the ship until 5:30 PM...2 1/2 hours. Very unacceptable! This was our first cruise and needless to say, I will NEVER go on another cruise even if someone paid me and/or offered a free future ticket. This cruise was ridiculous and the worst voyage I have ever encountered as I've been traveling for over 50 years. The only positives on the cruise were the food and service by all Carnival personnel, those were outstanding. Cozumel was very nice but I will only fly there in the future. No more cruises for me, whether it is through Carnival or another company! I am requesting compensation and only a refund check is accepted. I paid $344 for my fare of the cruise and half of that fare ($172) will be accepted. Only the very enjoyable day in Cozumel is preventing me from requesting a total refund. Please, do not send any future discounts nor free tickets as I will not accept them and return to Carnival I'm requesting a $172 check made payable to me through Carnival or the refund be applied to my credit card which Carnival should have that information. My mailing address will follow the cruise Sail and Sign card information. Sail and Sign: CARNIVAL VICTORY, 12/10/18, GA010122, KEVIN JOHNSON, Dining, Atlantic - Deck 3, YOUR TIME DINING, VIFP Club # [protected], FOLIO 7990, Muster Station B. My mailing address is 3901 Old Outer Loop, Louisville, KY 40219.

Had to cancel cruise for Nov. 2018 due to my husband's medical problems. The doctor filled out the form with the date He started treating my husband. This was Feb. 2018. We booked in July 2018. In September 2018, a new problem developed on his other leg. This required special treatment and the doctor said my husband could not travel. we were denied a refund by the insurance company. We are seniors and live on a fixed income. We cannot afford to lose $2200.

Good afternoon, I am concerned that I am traveling with my children ages 17 and 9 and my best friend who is an adult but does not drink alcohol beverages. I was told that I am unable to purchase the cheers beverage by your customer service representative because the children are under age and the other adult does not drink alcohol and refuse to pay $400 for other beverages. I do understand that there are bars around the ship that i can purchase individual drinks. Purchasing the drinks individually may cause me to have unknown charges where with the cheers package I have already paid in advance. As a single parent I can not afford to have a $1000 bill from carnival at the end of the cruise. I do understand that minors are in the room but I also know that I do not give my children adult beverages. If there is anyway to help with purchasing the cheers package please assist with this matter. I may be reached at [protected] or via email [protected]@gmail.com. Thanks again for your assistance in this matter. Booking number 4RXW08

I'm an avid cruiser. I have been on about 13 cruises. 10 + have been on Carnival Fun Ships because I enjoy Carnival Cruises more than any other cruise line. I've never cancelled any bookings because I love to go on cruises. Unfortunately, I cancelled my booking for January 4-13 due to an unforeseen circumstance.
I'm a single mother with very limited support from my family. My 18 year daughter Mikayla travels with me most of the time. This year, the plan was for Mikayla to stay home so she can take a nursing assistant course. She is enrolled in that particular class because that class is the only class she can take since she's in college (she will be on winter break at that time). My cousin was supposed to stay with Mikayla and look after her, however she just informed me last week that she's no longer able to look after Mikayla because she has to go out of town from December 30-January 18 to care for a family member that will be recuperating from surgery.
Ordinarily, I would have booked the trip to to include Mikayla but, this class is very important to Mikayla. I can not leave Mikayla with no supervision. Even though Mikayla will be 19 at the time, she's still my child and my only child! She's is the person that matters the most to me in my life. Additionally, I don't believe she's mature enough or have the life skills to be able to handle an emergency with her mother (the only responsible person in her life) is on on a ship in the middle Caribean sea. Conversely, I could never go on vacation and leave her alone under those circumstances. I would not enjoy myself! I would be worried sick the entire time and would probably be in your infirmary panic stricken the entire time.
On 11/16, I received a refund of $841.80. I was penalized $649. I'm writing this letter this letter to request a refund of $649 penalty since this situation was beyond my control and I could use the money. I have never cancelled a cruise before and I'm so upset that I won't be going on vacation. I haven't been on vacation this year and because of my work schedule and vacations are already scheduled for 2019. I won't be able to go on vacation in 2019. Thanks in advance for your time and consideration to this matter. Happy Holidays.
Demitria Watkins
Booking #2QJJ59

We sailed the Carnival Triumph 11/15/2018. I sailed this in 04/2017 also. What a difference in a year. I love Carnival but not sure I will cruise it again. We went into Cozumel for the day. There was 20 of us. My daughter, boyfriend, step son and his girlfriend was with us. We got back to the ship and went to several shows. We went to the country show at 10:30 in the Hollywood Club. There was a DJ. My daughter and OTHER people were requesting COUNTRY songs to dance and the DJ was VERY RUDE and refused to play anything requested. I have NEVER cruised where the entertainment was so RUDE and UGLY. My daughter approached security to complain and he looked at her and said go to service desk. Also RUDE. Her boyfriend went across to see what was going on and the security guard told my daughter to escort herself out if she did not like the DJ! They came back across and the guard comes and gets her, they go to door and then she comes back. The r of them go dance and next thing we know they are put off the dance floor. The security guard comes gets by daughters boyfriend and brings him out to talk to him and I decide to go and see what is going on. He is so very rude to me. He say my daughter cursed him and this man would let me say nothing. Stated my daughter could not bring drink on dance floor and could not take shoes off to dance. Here is the issue, my daughter was not drinking on the floor or for that matter in the club. While I understand there are rules for safety there is a way to handle a situation and apparently he did not know how. My R kids were in Hollywood the night befor and we were for a while also and there were multiple people with drinks on dance floor and shoes off. When brought to his attention he said there was nothing he could do about it. The way he came at me if that is how he acted to my daughter I would have used him also. The way he continued to act toward my daughter we decided to leave because at this point he was targeting her. No matter what she did he was watching. Your DJ and security that night was wrong. In the casino soiting after that there were multiple people commenting on this dj and how rude he was. Never have I approached any staff on Carnival and was treated like I was Saturday night. The on disembarkment day you stop ALL elevators. My fiancé had total knee surgery in August and had to do stairs because only middle elevators were on. This was so inconvenient and cause him a lot of pain and swelling in his knee. We finally get to the casino via the stairs and you have NOONE in the bar serving cokes or water, we have to go all the way up tp 9th floor for that with only middle elevators working. He ant limb that so I go via the stairs to the lid do deck and 1 bar open so ask for a Diet Coke and coke and was told we are not opened. I'm like really, to fix 2 cokes? I paid very good money to cruise and you guys on the last day really disappointed. So I head back down STAIRS with No drinks at all. There were a lot of people waiting in the casiono and wanting water or sodas and no one there. This is a holding area for the ship and this is something you should ensure is available for YOuR customers. Not too sure I will sail carnival again. ...Jan Rouyea

I was on the phone with Carnival for over two hours attempting to find out where my Taxes, fees and port expenses were. I was given the run around and transferred repeatedly. I was given a number and told that the funds were returned to my paypal account. I called PayPal and the rep. remained on the phone to speak with Csrnival. We were provided a number as the Carnivsl agent stated the funds were returned. She informed them that the funds had not been returned and that there should be a way to track them. It has been two months and I have not received my money. Carnival chose to keep $1394 of mine and has not returned the taxes as of today. Carnival is a very, greedy greedy company. I am so disappointed. I have contacted the BBB, FTC and I am going to go as far as it takes. This is rediculous.

Good Morning,

Booking number:4ZBW18

I work for an Airline and have the ability to travel anywhere in the world, but my son and mother's birthday wishes were to go on a Cruise. So, I planned a wonderful vacation to celebrate my son's, mother's and my birthday on board. My expectation was to sleep, eat and be able to relax. My booking agent was very helpful, informative and courteous.

The day before the cruise I was contacted to upgrade my cabin and we upgraded to a balcony to maximize our experience.

The day arrived to begin our short vacation. We boarded smoothly and proceeded to our cabin. Shortly after two men from what appeared was maintenance knocked on our door asking if we had an issue with our toilet. We said no because we had no knowledge of it. Turns out there was an issue. Later on Friday night, the toilet started leaking we called housekeeping, guest services and maintenance to report it. About two hours later a man showed up and quickly "fixed" the toilet.
At about 4:46am my woke me up hysterical because our room was getting flooded. The water was coming from the "fixed" toilet. The water was midway through the room, reaching my 13 year old son as he was sleeping. I called house keeping and maintenance and there was no aswer. Until I finally reached guest services. I grabbed towels to hold off the water and placed them in the carpet and used a trash can to empty some of the leaking water from the toilet to the shower drainage. It was a horrible experience. My husband and I had to sleep in the balcony for a couple of hours until the situation was "resolve".
At about 9:00am Philip from Guest Services contacted us to see if there was any way he could make up for a horrendous experience. We proceeded to speak to him and as a courtesy he offered any option from their excursions in the Bahamas. We opted for a complementary day to Atlantis for all of us. As we went back to the room to get ready to go to Atlantis the room was flooded again!Atlantis was beautiful but I was extremly tired and sleep deprived along with the rest of my family. I also realized they needed us out of the room as long as possible to work on the issue and dry the carpet, so we ended up doing them a favor.

I felt we needed further compensation and asked for an onboard credit and was advised nothing else could be granted.

Upon arrival I called customer service spoke to an agent who thought was doing me a favor by offering me 15% off my next Cruise, he was noncholant and indifferent about the whole situation. His supervisor offered a 20% credit towards my next Cruise.

I feel insulted as my family and I were completely robbed from a relaxing Cruise experience. We lost sleep, time, some of our items got wet and were disposed of. I am requesting for a refund of my money or something equivalent to that.

This is in regard to Carnival Horizon, sail date 10/20/2018, state room 1335, booking Huber 4WWF47. While in Florida this past October, my wife and I decided to try to book a last minute cruise. We booked the cruise identified above on 18 October and it was our third cruise with Carnival this year. I paid $2160.16 for this cruise and was told that this price included all fees and gratuity, as well as a military discount. I later discovered that I did not receive a military discount and that a $103 gratuity charge was added to my sign and sail account for each of us. It was our very worst experience yet. My wife is a cancer patient and has a rod in her left leg, making prolonged standing and walking difficult, so we requested a wheel chair. She was left upstairs in the lobby, then had to stand in a long line for the elevator. Finally, upon arrival at our stateroom, we discovered someone else had been assigned the room. I tried to find someone to assist, but there were no crew members around. It took me over thirty minutes to finally find someone to help and then nearly another hour for our problem to be resolved. Our stateroom was double booked and since we arrived first, we ended up getting the room, but the other party got an upgrade! It should have been the other way around - we should have gotten the upgrade. To make matters worse, my wife, with the rod in her leg, had to stand up for an hour and half, in pain! We continued to receive notices for the other party booked in our stateroom for several days. Our presence wasn't even acknowledged by the room steward! It was like we weren't even there. This was just the beginning of our difficulties. When we were preparing to go to bad, we pulled back the sheets and found pubic hairs and body fluids all over the sheets! We called Guest Services. They sent a supervisor to confirm our complaints and finally, about 45 minutes later, two people arrived to put clean sheets on the bed, way after mid-night. Since our booking was last minute, we were not given a dining time. No one bothered to explain to us the process to be assigned a dining room time so we ate all of our meals on the Lido Deck - the quality was not very good, everything was very bland. We attempted to go to several shows, but you needed to stand in line for an hour in order to get in - again, my wife can not stand for that much time without being in pain. One of the shows we got into was over crowded, after standing for an hour. We were early enough to get seats, but after all of the seats were filled, they continued to allow people in. These people stood in front of us, making it impossible to see the stage. The rooms for the entertainment were not large enough to handle the number of people on the cruise. The quality of the entertainment was not nearly as good as we experienced on previous cruises, nor was the food. On debarkation day, our experience went even further down hill. Again, we requested a wheel chair for my wife. We arrived at the appointed place early and found approximately 30 people waiting for wheel chair assistance, but there were only 2 people available to push wheel chairs. When it was finally my wife's turn for a wheel chair, a young male crew member assisted her. At least a half dozen time, he drove the wheel chair into someone's luggage slamming her bad leg into the luggage, causing her much pain. We are so disgusted with this cruise that if I had not already paid a deposit on a cruise in Feb of 2019, I would not go on another Carnival cruise! I believe I should be refunded a military discount, refunded $206 in gratuity charges (that the travel agent said was paid up front in the $2160 I paid the agent) and that we should be given an upgrade on our cruise booked for February 2019. If I do not hear some positive news from Carnival, the Feb 2019 cruise will be our last with Carnival.

This was our first cruise. We booked with a group on sunshine November 2 to November 10. We were very much looking forward to our first cruise hearing how nice carnival was. This was not the cruise I was expecting. I'm not sure if I can Express the total disappointment me and my wife experienced. This being our first cruise and the fact we waited to celebrate our 20th anniversary on your ship. We got to our room which at first was great. Met out stuart Swan who seemed very nice. He asked us what we wanted and we asked for robes that took 3 days to get. Our room was very poorly cleaned infact we had to empty our own trash. The bathroom was disgusting mold a vent fell from the ceiling and plumbing worked only when it wanted. I took pictures of the black mold that I will include. You may need to blow it up to see the mold. On the second day we exited our room to be hit with the terrible smell of sewage. It lasted until Aruba, but came back the next day then the next port it was cleaned to have it hit us all the way home. Our room was 2252 on sunshine. I heard many wonderful things about the staff and what we would experience. Sadly that was far from the case. Staff was rude and I repeatedly had to move becuase wait staff refused to move or clean up after meals. The ship swayed and rocked the entire time. Even when there was no swells to be seen. I was told by many workers who were continuously fixing things in their blue and gray coveralls that the ballast and stabilizers were not functioning properly. It was a on going problem for the last few cruises. Not what we deserved for our first cruise.if it wasn't for the islands that were wonderful I would have had the worst vacation of all time. I know that my complaints may seem insignificant but to me they mean alot. I spent a lot of money flights cruise beverage package excursions so forth. To be very upset. I met alotb .ok f people who knew we were first time cruisers that would say that sunshine was not the way carnival really is. That other ships were so much better. I'm really hoping that this is true. I enjoyed the excursions very much and would love to try another cruise ship and maybe another cruise line depending on how these problems are handled.
So let me get to the point I spent alot of money to be almost totally disappointed. I do not think that this was a fair example of your cruise line and would like to be compensated for all the problems and disappointments.

Sincerely
First time cruisers
William Serafino
Kelly Serafino

P.S. I can be reached at
[protected]@gmail.com or
[protected]
Thank you for your time

Booking #4WDC55 I was so disappointed with this last Cruise. I cruise to Carnival Vista on November 4th through the 10th. I took my best friends in May this year. It was their first cruise I made sure they had a great time but I turn around and take them in November on the Vista it was horrible. First of all the ports were all cut short did not appreciate that second of all the buffet food was horrible I've been on Plenty and the food have been great but this one far the worst. The best food I had I had to pay for did not appreciate that. I think you all should tell people that the Vista is family oriented kids were everywhere even in the places where I thought adult should be there. The seating for dinner was also not pleasant go on one floor to check in and go on another floor to be seated just confusion everywhere. Like I said I am very disappointed with the Vista.

First time on a cruise terrible experience. Went on carnival horizon. Oct. 28 arrived at port guy took our luggage was directed inside where we showed ID and boarding passes (from online check in that had all information) all ready good to go but that was not the case when I showed my Canadian passport I was given a hard time because I never got it stamped when I entered the US. Then they asked to see my son (6) government issued ID is all that is needed for children under the age of 15 the boarding pass stated. When his Canadian birth certificate was shown (which was used for the online check in) we were told that it was not excepted he needed a passport. But on the website and what I was told over the phone is a birth certificate was all that was needed. A lot of money was paid for this trip and excursions and we were told we couldn't get on the ship and told that if we didn't get our luggage back we would be surrendering our stuff. I went to go get my luggage which was long gone. We were then taken to a room where we argued about what we did and followed what we were told, to get told "from high up" after reviewing our paper my son couldn't get on the ship! I said I wanted a full refund, excursions, flight, hotel, our luggage back. We asked to speak to someone high up then all of a sudden we were told they were making an exception and he could get on the ship. Very stressful unnecessary thing that wasted an 1 and a half time! The trip didn't get any better. Half the staff don't even speak or understand English. The tables were always dirty. Went to charge a drink to my card couldn't said I had to go to guest services where I was told my name didn't match the name on the card. Got it fixed. Was over charged on the card. Long lines of waiting got that fixed. People that we went with never got there room cleaned for 3 days. Bed bugs on the ship. Excursion was cancelled one thing after another wasn't worth the money or the headache! My advice to people is don't "choose fun" cause carnival is not fun!

Reference: Booking #1HLX01 / VIFP Club #[protected]

It has been a challenge to find the right location to send this email regarding an incident that occurred on our Cruise that sailed on May 27, 2018. Incident involved our 15 year old (African American) son who was falsely accused of Sexual Assault by a young (Caucasian) female.

There was no due diligence/investigation by Carnival Cruise Ship security team, led by Anil prior to black carding our cruise access cards upon returning to ship from a day at Antiqua (on May 29th) where our cards scanned "Alert" and we were held by staff members for 15 minutes then publicly escorted(me, my son, husband and niece) by security to a private room.

As a parent of an African American son, I am livid every time I think of the incident that occurred on what was to be a fun family vacation that after two days was ruined. We were on alert, we did not allow our son to leave our sight from fear of what if. Also, life became real and we were forced to have a conversation about how Caucasian girls can falsely accuse African American boys and law/authority will automatically believe the Caucasian without regards to facts. To have a conversation with my 15 year old son about sexual assault, I never would have thought.

This full incident could have been avoided had the Carnival Cruise staff performed an investigation into the claim.

I sent this complaint to Carnival Cruise Lines Customer Service Division and still no response.

My name is Diane Howell and I cruised on the Carnival Victory Oct. 22-26, 2018.
I was on the Riverea Deck, my cabin number 1258. My room Stewart name was Jenny, I am not accusing her but my 18 inch Sterling silver 26.24 cts Garnet Tennis Necklace came up missing from my cabin. I called Carnival to report my necklace missing but they seemed unconcerned. Furthermore, the original itinerary was changed due to technical issues with the ship, we ended up taking a less expensive cruise to the Bahamas instead of the intended cruise to Mexico. We only refunded $50. I am very disappointed with Carnival.

My email: [protected]@gmail.com