Carnival Cruise Lines
reviews and complaints

I booked a cruise cabin 8294 booking number 3kp9po. cruise 11/11/16 - 14/11/16 carnival valor out from port canaveral.in addition I purchased a cabin for my daughter and her partner cabin 2294 same cruise booking reference 3kp9w1,
On the first night our sleep was seriously interrupted for most of the early hours 0001- 0415hrs by noise up and down the corridor outside our room. I had to speak to two sets of passengers to remind them of the time and the disruption they were causing.
I put this down reluctantly to first night excitement. although in no way acceptable we always try to be reasobnable and allow some leeway
The second night the noise continued. I was forced in the early hours on three more occasions to speak to people and at that point wondered what security was in place as the confrontations were becoming fraught. I indeed called the emergency ship number seeking support. I have to say the noise continued spasmodically after that 3 am call.
I insisted to speak to the purser the next day and eventually saw the guest service manager socor barreto. he acknowledged my concern, complaint and said he would arrange some extra "looking at corridors" the last night. I pointed out several cabins on my deck had door markings signifying a "hen party" or "bridal shower" of some kind.
My daughter then complained of protracted loud music being consistent in adjacent rooms to her as well as rowdy late night early morning "stag" and "hen" parties roaming the ship. her complaint was also logged at -2.
I have no doubt that carnival cruise lines negated their responsibility and duty of care to maintain a sober, safe and managed ship by allowing many protracted rowdy groups of passengers to disturb customers trying to rest and sleep. my stay was seriously effected by lack of meaningful rest and sleep. I do feel carnival have not acted to protect and ensure a pleasant cruise and the considerable cost of the cruise was wasted due t a lack of basic care.
The added issue that my wife has multiple sclerosis, which although is well managed caused her additional discomfort as her sleep was continually disrupted.
What have carnival to say in respect of the position we faced and how do you intend to compensate us for this poor support and lack of care.
Mark cross

Dear Sirs:
My husband and I returned recently for a cruise on the Breeze, which left from Galveston, TX. Something occurred on the dock that was very frustrating for me and I would like to have an explanation.
I was not allowed to bring some bottles of Powerade Zero into the terminal building. The reason given by the supervisor there that Carnival was plastic free. He made a point of saying, “It is their rule, not ours, but we have to inforce it.”
When I explained that I dehydrate easily and brought that same on board on our last cruise, I was told that if I had a Dr’s note, it would be allowed. That was quite inconvenient as it was Sunday afternoon and we are from Montana.
Anyway, I had to dump my electrolyte replacement into the trash. Now, imagine my surprise when I was unpacking in the room and found that I had half of a plastic bottle of water in my carryon, which did go through the security check in the terminal. I had forgotten about this water.
Next surprise: At the muster gathering I spoke to a passenger who walked up to me with a plastic bottle of water in her hand. I asked how she got that on board and she told me that she didn’t bring it; it was ordered before boarding and delivered to her room.
Third surprise: A few days into the cruise, our room steward brought in two complimentary 1.5 liter plastic bottles of water.
By now you see my confusion. Obviously, Carnival is not plastic free. If this “rule” really exists, I respectfully request such in writing. If such is the case, I will bring a note from my physician if we take another cruise.
Desiring to go ashore for the stops which were 3 in a row and not get heat exhaustion, I didn’t spend much time on deck at all during the cruise. I also bought Gatorade on shore and had to drink it before re-boarding the ship. I survived the experience, though inconvenienced. Of course, I drink water all the time, but when I get dehydrated in my own state, it stands to reason that maintaining hydration in a hot, humid climate is a challenge which I tried to prepare for.
Thank you for your attention to this issue
Sincerely,
Genelle Sears

As a VIFP member (#[protected]), I have cruised with Carnival for many years. I had a cruise scheduled for Dec. but was told by Dr. that I could not go due to chemo treatments. When I called, I was given only taxes back not any part of the cruise amount. I did not get the travel insurance but I only cancelled my part of cruise not the other 3 in group. The room is still being used so nothing is lost there. It is within 30-60 days of cruise so I would think there would be at least half of cruise cost refunded or something offered as compensation or credit of future cruise. I am willing to have a letter from my Dr. for verification of the reason for my cancellation. I feel that the seemingly lack of understanding of my situation should be re-thought. Every case is different and I feel that they should be treated as such. I hope my future cruises do include Carnival.

I recently traveled to Bahamas for the first time ever (especially a cruise) and my experience was horrible! they served the same food every day, the food was never hot/always cold, or sometimes to hard to eat. Our cabin's bed sheet wasn't clean upon arrival. The attendant cleaning the room didn't clean the bathroom; especially the tub, the tub's floor was so dirty we had to take a shower with shoes on and they didn't remove dirty towels from the cabin. We were so scared to walk on the floor due to the bathroom tile being so filthy. Some of the people preparing the food was unfriendly and wasn't eager to talk to us when we asked a question. Our overall experience wasn't the best and we do not recommend to use carnival elation!

Booking # 3FH7X3 - I purchased an e-gift card on the Carnival.com website for my son and his new wife to use on their honeymoon for onboard expenses or an excursion. Due to a misunderstanding between my son and the onboard customer service personnel, customer service thought the $200 I spent on the gift card would be applied to their onboard account, but of course, this was not the case. Instead of using the $200 via the gift card, they ended up using their own money. I have sent several e-mails to customer support asking either for a refund or apply the $200 I paid to Carnival toward their onboard expenses which are being charged to their personal credit card. In each response, the only information provided to me is per the terms and conditions of purchasing gift cards, no refunds are allowed. I can understand if part but not all of the gift card was used, not issuing a refund, but none of the $200 was used and the card never activated. I understand part of the responsibility was on my son's part by not understanding the gift card vs. onboard account piece, but I also feel the customer service folks on the ship should have known enough to problem-solve with first-time cruisers and probe to see if a gift card had been purchased instead of solely looking for a $200 credit on the onboard account. I am not asking for a refund of the cost of the cruise or any of their monies spent on the cruise, but just for the $200 back that I paid for but due to the misunderstanding, was never activiated or used. This is only fair. I was provided the card # for the egift card as [protected]. Thank you!

[protected]@gmail.com

Regarding reservation number 2CJ3P8. As a VIFP member and cruiser of Carnival since 2005 this past sailing 10/8 on Carnival Magic turned out to be the most stressful vacation we've ever had. My husband is a disabled veteran who has PTSD from both Operation Enduring Freedom and Operation Desert Shield/Desert Storm 4 time Combat, poor thing suffered several panic attacks due to the stress. As your all aware of Carnival Magic passengers were kept in limbo until the day/afternoon of the cruise date 10/8. We weren't given an option for a refund otherwise we would've chose that route as we had to fly in from Maryland two days before the cruise because our original flight was cancelled. We endured an additional 900.00 in expenses to do this, took extra time off from work, flew into Jacksonville instead of Orlando, had to rent a car one way, got evacuated, had to find a safe area to go to and find another hotel (hard to do, all were booked), had to return the one way rental the day of the cruise but we didn't know if we were going to go until 10/8 in the afternoon and only found out by driving to the port and asking what was going on. The boat returned to the port after 2pm, we boarded priority/suite at 6pm, we weren't told until after we boarded that one of our destinations on the itinerary was cancelled, which was why we booked this cruise to begin with and we left port at midnight. We found out from other passengers the Carnival Ship that was at port canaveral with Magic got 50.00pp on board credit and 25% off future cruise because they "missed a port too" we were offered no kind of compensation. When I went to customer service desk on the ship they were rude and said"nope your not getting compensated anything" and "its a corporate decision". The senior officers/leadership was seen very little and as a result the staff didn't really interact with the passengers. I was told by a server in the Buffet and various sitting areas and the pool area to go buy my own soda at the closest bar. I was NOT waited on one time other than in the main dining room. There were a lot of people complaining and a lot of missed opportunities for drinks to be sold to people. Our sheets weren't changed as they had curly black hairs on them, I have blonde hair, when I asked about changing them, it was an argument "yes we did change them". Truly, we didn't feel as though we were on a cruise vacation but rather in a hotel and this is not the expectation we were hoping for after waiting this long to take a vacation Previous cruises with Carnival have been pleasant and memorable. This was not the case on this particular cruise 10/8. I called the customer service department post cruise to complain and see if I could get some kind of compensation/or future cruise certificate and was only told "sorry for the inconvenience" and "I cannot offer you anything, it is a management decision not mine, they say no" why did I even waste my breath. I have two future cruises booked with Carnival and this disparate treatment is making me reconsider my loyalty.

On are trip to Carnival Cruise #3QL9V1 was really disappointed the booking person told us that we will leave on Monday and come back on Friday morning my wife ask her three times about that and she said yes and also conversation was recorder so we book hotel in Miami for Friday and Sunday and also car rental for those two days, Well I call customer serves and the lady that took the call was really rude and not professional at all I spend a lot of money on the ship and also they broke my two bottles of Rum that they don't sales this brand in the US is call Appleton Rum. Well the customer service lady told me that sorry for the mist understanding but nothing that they can due for me well sorry don't pay for the Hotel and car rental for they mistake so I will never go on any Carnival Cruise again until they call me and take care of my lost and my friend and family that was with me said the same also service was horrible and they probable they don't call me or Email me because the had my money . Well word off mouth is the best advertisement in the WORLD also we are from New Orleans and we took the plain to Miami for this trip

In regards to booking #1KV9N9, our flight to Miami from Denver was cancelled by American Airlines on Thursday, October 6, 2016, due to Hurricane Matthew. We were due to fly out of Denver on Friday, October 7th and then board the ship on Saturday, the 8th. We had no way to get there to board the ship, as we could not book another flight. Carnival's only solution to the issue is to only offer another cruise within 2 years from this one...no refund because we couldn't get there to take this cruise...they did refund the sales tax for the trip but also charged us a $100 cancellation fee at the same time (slap in the face!). We have been asked to state our issue on this review and also attach a copy of our airline cancellation, we did buy the insurance but it does not cover cancellation of flights or any weather issues. From other reviews, maybe it was a good thing...and maybe by the time they get their ships cleaned up and some friendly accommodating employees, we will be able to take this trip with less stress than what it has already been generated!

J. Berding
[protected]@yahoo.com

I booked a cruise (5Q6DM4) feb. 2015 for Oct. 9 2016. I have been really looking forward to this trip with my children. That's what they have been talking about for a year and half. Now 2 days before the cruise I get an email saying that my cruise is cancelled because of the hurricane, which I understand. The email says that I can go to Canada or get a refund. I called for the refund, because the cruise to Canada is not a tropical paradise and it doesn't look like a lot of things for a 15, 6, 3 yr old to do, more like an adult cruise. I was told that I could get a refund for all but the insurance I paid. I do not understand why I cannot get my almost $300. I am a single mother and this is a lot of money to be out when I didn't cancel the cruise to the Bahama's, the Cruise line did. If the email had said that you would be refunded all but this money It would be more understandable, but it doesn't. It says to call for a refund, not a partial refund. The guest relations people say that they wish they could help but they can't.

My booking number is 8d4xg8. My name & email are on file so if you'd like more personal information, which I will not provide on a forum, you may email me & I will be happy to provide that to you. I found a shore excursion that matched exactly with the one that carnival is offering on the upcoming hawaii cruise leaving from long beach. The issue is that the time didn't match so my claim was denied. I understand that rule; however, all of the places that offer the identical excursion leave at either 9:00 or 9:15. The boat doesn't arrive until 9:00 so carnival has carved out a specific time at 10:30 for cruise passengers only. None of the companies are making this time available to the general public. How am I supposed to match the time when carnival has monopolized this specific time? It's impossible to match the time. Why does the guest get punished for the ship arriving later than all of the other cruise lines? Why wouldn't you make an exception in this case & make the customer's satisfaction your number 1 priority as you claim it is? I think it's a disservice to your guests to dangle the offer out there & make it sound great but then make it nearly impossible to obtain the guarantee. I have called several phone numbers trying to get a hold of the corporate office but they all lead back to the same place. The reps who answer say that no one from corporate will talk to me nor is there a direct line to the shore excursion dept that happens to be a 3rd party. Really?! I think this policy is shady & it's set up a certain way on purpose to avoid having to actually provide this courtesy to your guests. I'm highly disappointed in not only the policy itself but the lack of customer service that i've received; if you want to even call it that. I look forward to a favorable response in regards to my complaint.

To Whom It May Concern:
We would like a full refund for the Carnival Pride that set sail on Aug. 28 from Baltimore. The entire experience is regrettable. We decided to take another cruise with Carnival after our last pleasant experience. This cruise was the complete opposite of our prior experience. We paid for many things that we did not get to enjoy as well as being subjected to a traumatizing situation due to the negligence and staff of the crew. Firstly, we were told that in accordance with Maritime Law, we would be kept informed about important weather conditions. This compliance was not met. We had a change of itinerary due to "tropical storm Hermine" and skipped Freeport to head directly back to Baltimore. This storm was no where near where we were scheduled to be. Instead, we went directly into the storm. The entire ship tilted at the very least an angle of 70 degrees for minutes at a time and at no time did any staff, crew, or captain make contact with the passengers. Passengers put on their life vests and waited on the top deck, which was flooded as well, because the drainage system was not working. The ship shut down all services and entertainment for two days! The tv's did not work so we basically paid to be confined to our rooms which now had our belongings all over from the ship tilting. The 'at sea' days are intended to be enjoyable. We paid to be able to participate and watch the many things to do on the ship which were closed. Skipping a port was already unnecessary, but we trusted you. We shouldn't have and never intend to again. The lack of communication, especially in an emergency situation such as the one we were unjustly put in, is inexcusable. It was bad enough that we boarded and left the original port two hours late. Then skipping a port for no reason (I have pics of the projected storm and the sign that were hidden and put up after everyone feared for their lives upon your request). At no time were we kept informed or apologized to, which is the very least that could have been done before, during, and after the storm that we entered into for no reason. Then not being able to enjoy our remaining days at sea as well as returning two to a day early. I cannot believe we paid for an experience such as this. We should be paid for being subjected to this mess and the many other violations that could and may be reported. Such as the loose tiles in the dinning area that were making people fall and trip. Or the smell of feces through the vents instead of air conditioning which is unsanitary and unsafe especially to those already suffer ailments. Or the fact that you do not have 'no smoking' signs posted when the ship is being refueled. I can continue on, but I'd rather not. We requested common stateroom items such as a working refrigerator and bath robes. We paid for room service, who never once got our order correct. We paid to use the pools that were closed. We paid to go to Freeport, Bahamas. We paid to see entertainment which was closed. Clearly, Carnival is only concerned with money and do not care about the safety of their guest or their enjoyment. We are not rich, however, and saved long and hard to be able to sail with you again for our anniversary. This trip was a nightmare from the very beginning. We were comped $11.00. This in and of itself is just irrational. Your customer service is rude and bias compensating whom they see fit and deem worthy. Most importantly, you violated multiple sections of the "passenger bill of rights". We are seeking a full refund as we did not receive what we paid for. We have suffered many other damages that we are not seeking compensation for at this time and believe this is a fair compromise at this time. We look forward to hearing from someone soon.

Thank You for your attention,
Mr. and Mrs. Chero
[protected]@gmail.com

Last week of July on the "Dream" more appropriately "Nightmare",

A list of at least 15 items, many of them dangerous, including an out of control, floating ship within 20 yards of crashing into another ship! I will not bother to itemize as it is obvious that Carnival has no intention of receiving any complaints or satisfying customers just by trying to contact them via they website/email etc. On-board service was ignored. We were a party of 30 for the second time all so-called VIPF plus many other Carnival cruises. We will never use Carnival again. The "Dream" needs to be taken out of service and totally refurbished including every room.

Denied passage on ship due to husband forgetting his birth certificate. This was supposed to be our honeymoon.
The trip was booked on 7/17/2016. To set sail on 8/14/2016. To the Bahamas.
Booking # 2xx2r3 .
We would love to still take the trip. Or be refunded our money back. Or least of all credit so that we can rebook the trip. And we can finally take our honeymoon.
Thank you looking forward to hearing back from you.

My last cruise with carnival cruise line was totally unacceptable and very uncharacteristic of the cruise line. We sailed on the Carnival Victory out of Orland Florida. From the time we stepped into our cabin it went downhill from there . First we had to move the beds apart when we did we found dirty dishes we could not find a cabin steward until late that evening because the phones were not working when I heard someone in the hall I would look out hoping to find the cabin steward mind you we boarded the ship around 1:30 PM. We found the cabin steward late that evening he apologized for the dirty dishes the phone not working or the remote control to the TV not working I have medicine that has to stay cold I asked that he keep ice in the room at all times that he did but there were no water glasses. After two days of constantly asking for water glasses they did show up but it was only a four day cruise the remote or the phone never worked Our first night dinner experience was the worst I've ever received I felt like a second-class citizen for real I don't like to use the race card but it felt very racial to me . We had a late dinner seating 815 we were on time along with another family of three. We sat at a round eight person table. We had our food it is now 845 three other people show up and want us to move so the three of them can sit shoulder to shoulder. I said no not tonight we already have our food maybe tomorrow we can move so the three of you all can sit side-by-side The server was adamant that I move so they can sit together mind you they were three cute white girls . It got very awkward not wanting to ruin my vacation I moved thinking the server would move our plate so I would not have to pass my food around the table But before I could do that the young what seem to be drunk girl was already drinking my water and picking food out of my plate totally frustrated now I asked to see the mitre d' was told that he's busy with other customers at this time so I went to his desk instead. He was not sympathetic or understanding asked me what can I do for you I explain the situation and he said so what you want to move to another table I said yes and he did. He put me at a table in the far corner no light next to the kitchen we had to turn on our cell phone flashlights to read the menu. For all this we received a plate of chocolate covered strawberries mind you I'm a diabetic Lol I'm very disappointed in the way I was treated by carnival cruise line I'm a frequent customers but this has really shaken my Faith in carnival

This was our first experience with Carnival Cruise Lines and we will never use them again! They ruined our entire vacation!
Ship was in a terrible condition, everywhere was dirt, staff members were rude and ignorant. Our room was a complete disaster! Everything there was dirty, towels they gave us were smelly, my pillow was covered with some nasty yellow stains! When I took off my shoes I felt that there was sand on the floor. It actually seemed like no one ever cleaned the room. When I asked someone from the crew to clean up the place they replied in a rudely manner and said that all rooms were clean. I invited them to go and see everything themselves but they refused and said that no one will come. Terrible!
We waited this vacation for like forever, were so excited, but these people ruined everything! Never again!

I am a multiple cruise customer of Carnival. My wife and I booked a May 2018 Alaska Cruise and paid the promotional Deposit rate (about half of the normal deposit). Today I was notified that our cruise was cancelled because the ship would be dry docked in that period. No problem I thought. I will just re book for a later cruise. Carnival was glad to do that, AS LONG AS WE PAID AN ADDITIONAL $500 deposit! As they should have never booked that cruise in the first place AND it was in no way a fault of ours the cruise was cancelled they should honor the promotional deposit we already paid on a re booked cruise (just two weeks later!). They refused to do so and demanded the additional deposit to book the two week later cruise. I was a loyal customer of Carnival but no longer! They don't care about there customers at all!

I booked a Caribbean cruise as part of our honeymoon a couple of days ago - Tuesday 26th July. When booking I was given the option to tick or not tick to have gratuities added pre-travel. I did not tick this as I prefer to look after my own tips to those who make my cruise special. I do not like that the bulk of prepaid or suggested gratuities go to those who seem to do the least work and not t those who work the longest and hardest on a ship.

When I received my invoice to my email it listed in our price 'Optional gratuities'. A charge I had not said yes to paying. I have hunted their website, both US and UK, for a way to have these removed and have emailed them only to be told that these charges are automatically added for international customers and cannot be removed. So these 'OPTIONAL' charges are only optional if you are American.

I hunted again for a way to complain on their website but strangely enough they do not have a way, or at least not one that is obvious or referred to anywhere, not even in FAQs. Any phone numbers I can find are Freephone to America, clearly not anything I can use in the UK. I find this disgraceful that I should not be given a choice to be charged because I am an international customer! All I ask is that these are removed because I am told they are optional, I did not choose to pay them but I am being forced to pay for them anyway

July 9, 2016
To: Carnival Cruise Lines
Hi, my name is Ebenid Bonilla Alverio and I’m one of your VIFP members. The reason that I’m writing is to see if you can help me. I booked a cruise to Alaska to surprise my husband on his Birthday. We have been spoken of talking this cruise for the last 4 years; after a lot of planning finally this year he was able to take vacation from their work during the month of July (his birthday); perfect occasion to surprise and delight him with a Carnival Cruise to Alaska. Everything was set, vacations approved, flights, hotel, etc. We were supposed to depart on July 19, 2016, but unfortunately our plans were ruined when he was notified on Thursday July 7, 2016(without any advance) that his presence is mandatory at work on July 19-22. He tried everything to be excuse but did not succeed.
As soon I found out on Thursday I called Carnival but they could not help us because we booked with a Travel Agency. On Friday we went to the Travel agency to spoke to the person that help us with the booking, she called Carnival but they told her that there’s nothing to do about it because we are on 100% penalty. I understand Carnival’s policy and I don’t expect my money back, I feel very sad, frustrated and powerless. As a platinum member that we both are, I beg you to at least give me the opportunity to travel on another date, any other destination even next year. I know that Carnival Company is well known for fun and making customer satisfaction #1 priority. I hope that you can help me, I cannot said enough with how much enthusiasm and excitement I planned this trip I know I cannot believe that this is happening to us. I include all my information in case that Carnival Company can help me on this situation.
I really appreciate your help to this.
Thanks,
Ebenid Bonilla

Personal information:
Ebenid Bonilla Alverio VIPF # [protected]
Jose Perez Rodriguez VIPF# [protected]
Carnival Legend - Sail date July 19, 2016 Booking # 1wc4f1
In case you need to contact me my email is [protected]@gmail.com phone # [protected]

I have never been so disappointed in the service response I have received from Carnival. After what will be our 11th cruise, if something does not change when we arrive at port I will be done for good with Carnival.

We are cruising on the July 10th cruise out of New Orleans. I have a family of 5 booked in 2 states rooms. We have to check out of our hotel and have our transfer drop us off at 11:00 AM. When we did the online registration they allowed one room to board at 11:30 but the options for the 2nd room were only 2:30.

Yes, the same family, and you are going to make half of us including the kids stand on the curb for 3 hours. When I called I was told there is nothing they can do about it and shrugged it off as if it was no big deal. This is the last thing I would have expected for a family who will all be Platinum members after this 8 day cruise.

In an industry where competition is fierce and Royal Caribbean is begging for us to come back to their ships I am utterly disgusted as to the way we have been treated and we have not even boarded yet.

If this is not being addressed for other families I suggest you find a simple algorithm ( which I can write for you) that will link multiple family bookings together and not force them to be separated on a family vacation.

My husband and I decided to take a 3 day cruise on the Carnival Fantasy to Nassau, Bahamas for our honeymoon. This was both of our first cruises, and it will be our last. The first day on the ship was decent, except there was no room in the pool to not touch a strangers belly or get hit in the head with a football, and they closed down the pools, hot tubs, and every other non-drinking activity on the boat by midnight. My husband and I planned on not drinking too much on the cruise, because we're not huge drinkers and so we could fully enjoy and remember our honeymoon...we were not aware that basically after 11:30, it's just a huge booze cruise with horrible customer service.
The second day was our port day, and we had an amazing time in Nassau doing our excursion, we highly recommend the Paradise Ocean Sports Total Package (parasailing, snorkeling, banana boat ride, jet ski's, and beach time). When we got back to the boat, we decided to go spend some time in the casino...a first for me, and a chance for my husband to teach me something new. We walked in with 700 dollars we were willing to spend on games, tips, and drinks, but walked out after 100 dollars and 30 minutes. The poker dealer was so rude to me about not knowing the rules of the table, she did not smile once, or even try to make it enjoyable. She made the experience so irritating to me we got up and left. We went to the casino supervisor and he insisted on free drinks, and seemed concerned, but we were upset and just wanted to go back to our room.
The last day of our cruise was the most horrible experience, so bad that we spent the majority of the day in our room ordering room service because every time we went to a bar or restaurant, we became irate with the disgusting customer service that we had already paid MANDATORY gratuity on. Maybe if Carnival made their employees WORK for tips, they wouldn't walk around with their noses in the air, ignoring or being rude to the people that pay money for good service. We couldn't even get good room service, our chips were stale, the shrimp was chewy and way overcooked, our celery was brown and obviously unwashed, and the fries were burnt. We went to the guest services counter at 3pm to complain to a higher person than a department supervisor, being that it was our second complaint while on board, and the woman at the desk told us they were in a meeting, and would come to our room at 6. We waited until 7:30, which was when some EXPIRED honeymoon coupons were slid under our door, on the last night of our three day cruise...which was when I had enough. I called guest services and told them to send someone up immediately, considering it was already an HOUR AND A HALF after we were supposed to have someone there. When I hung up with guest services, my husband called the room steward and asked to have his supervisor come to our room. This took about 2 minutes. We explained our frustrations to him (STILL not someone from guest services), and he went to get the guest services manager and another employee. They came back within minutes, which added to our frustration after waiting a total of about FIVE HOURS after initially trying to complain at the guest services counter. We told them all we wanted was to get off of their boat as soon as possible...its pretty sad when you can't wait to leave your honeymoon...which the guest services supervisor agreed with me about as I sat on our bed crying. So they gave us 8am disembarkation passes to leave early the next morning.
My husband and I are heavily tattooed(head, face, etc.), as he used to be a tattoo artist. We felt that the staff COMPLETELY discriminated against us the entire time for our appearance, and the fact that we weren't there to get wasted the whole trip. It was obvious they were not interested in giving us the customer service or experience we deserved and ALREADY PAID FOR..but more so kissing the feet of the 60+ crowd, high rollers, and drunks for their additional cash tips. Carnival cruise lines ruined our one shot at a perfect honeymoon. This was supposed to be an experience we look back at fondly, and tell our children about. But the only story we have is this one, and we will have nothing positive to say about Carnival to ANYONE that asks about our honeymoon. The only good part of our trip was getting off the boat in Nassau.