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Carl's Jr. Customer Service Phone, Email, Contacts

Carl's Jr.
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www.carlsjr.com
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1.3 530 Reviews

Carl's Jr. Complaints Summary

37 Resolved
492 Unresolved
Our verdict: If considering services from Carl's Jr. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carl's Jr. reviews & complaints 530

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Newest Carl's Jr. reviews & complaints

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B
4:46 pm EDT

Carl's Jr. Chicken sandwich

What you sell does not look the one ones in your advertising.

The ones in ads show chicken overflowing the buns.

The ones you sell DO NOT have that much chicken, are bland & dry.

Seems Carl's wanted to sell chicken sandwiches & threw 2 chicken straips on a hamburger bun with a little pickle & mayonnaise. Very uncreative. Try Popeyes, Chick-fil-A. Or even burger king

For a premium burger joint. You really dropped the ball on this sandwich.

Desired outcome: Stop the false advertising

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11:24 am EDT

Carl's Jr. Manager refused to give discount which was on a handwritten receipt from the manager

On 7/3/2022 the manager at the Carl;s Jr. at 7033 Plaza Center Dr. in West Jordan, Utah refused to give me the discount she said I could have, even when I provided the handwritten (and signed) discount for $4.00. She said the Star burgers for $1.99 were a special and that they did not provide the special even though I was able to get the special at the initial purchase several days pervious. She said all Carl Jrs do not participate in the special Star burger offering, whereby she would not honor her receipt that was given for this purpose...

Though I could have had the $1.99 burgers on the initial date of purchase, since this is what I wanted but was given the Super star instead for a larger cost, the manager at the time offered to provide for the cost of the two $1.99 bugers to be purchased at a later date. She is a bold faced liar.

I was going to cancel the initial order which provided the wrong burgers but she said she would provide a means for me to purchase the lower cost burgers at a future date. She did not honor her own signature.

Desired outcome: Making an offer to purchase a given item for a given cost should be honored. I'll let the Corporate offices at Carl's Jr. tell me what should be the appropriate outcome.

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1:21 pm EDT

Carl's Jr. The worst customer service

17450 AVALON BLVD CARSON, CA 90746

2nd time filing a complaint with this location. I returned to this location after 6 months for my order to be wrong again. I ordered the Hand breaded chicken combo add onions and extra mayo. I didn't receive lettuce and tomato nor onion and extra mayo.. I received extra mayo on the side with no utensils to add the mayo. The Manager was rude talking over me with nice nasty verbiage. What is wrong with this location?

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3:25 pm EDT
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Carl's Jr. No Milk Shakes and No Manager for 3 months?

226 Broadway in Boise ID

I was disappointed you were out of ice cream, I asked when you would have...staff said they didn't know as they have been without manager 3 months and no one can order?

Poor Recruitment in my opinion and no back up plan when no manager...

7:30 p.m. on Sunday June 19th 2022

Desired outcome: Get Ice Cream

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C
5:09 am EDT

Carl's Jr. Incorrect order

My family went in for dinner on june 1 2022 about 130 pm we spent $60 and our burgers werent correct, we replaced the fries with onion rings on the combos got fries. When I called and spoe to a manager she said that she needed the reciept, we did not get one I told her that and she insisted that there wasnt anything she could do without a receipt, as much as we have eaten there (once a week) we never have gotten a receipt. I can spend that kind of money and screw up dinner at home

Desired outcome: please refund

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F
6:05 pm EDT

Carl's Jr. Raw meat

I went to drive thru window today at lunch and ordered guacamole buger meal and 6 poppers. When i got back to work i started to eat my burger and after a couple of bites I realized my burger was raw. I could not eat it $22.00 down the drain. Brown on the outside but red and mushy on the inside. Now my stomach is upset thinking of raw meat. This was at the 1st St and Shaw location in Fresno ca

Desired outcome: I would like a refund

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S
6:42 pm EDT

Carl's Jr. Incorrect order

June 1, 2022 @11:45am

went to Carl's Jr in Oakhurst California. I order a combo and asked to substitute the fries for onion rings. After completing the rest of my order they gave me my food. I checked it and the the young man where are my onion rings. He said you didn't order any onion rings he then ignored me and said do you want to order or what. I said can I see a manager and she took forever to come to the window and was rude and then said its a 50 cent upgrade. I asked I ordered my onion rings where are they. once again I was ignored and asked for the number to call corporate. she came back with an internet address. I spent $58.00 there and that's how I was treated very rudely. I also order a hamburger for my service dog and he wouldn't even eat it.

Desired outcome: something needs to be done with your customer service. they were rude and not helpful at all. I want something done so that the next time i go to Carl's jr I want free food and treated with respect

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A
6:18 pm EDT

Carl's Jr. Manager and staff

Went to the location in Bakersfield off of Calloway rd amd Brimhall rd. Went through the drive through and ordered 2 meals and some jalapeño poppers. After getting home I realized the jalapeño poppers were not in the bag, so I drove back to there and explained the situation to the girl who gave me the bag when I was there the first time and the manager, who said her name was Myra. They agreed to make poppers for me but the girl had attitude and continued to tell another coworker that she put them in my bag the 1st time. Asked for money back instead and myra refused stating she never heard her staff member say anything. I just thew away all food. Never going back there

Desired outcome: That Myra lady definitely does not need to have a job where she deals with the public

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E
11:10 pm EDT

Carl's Jr. Loma Linda, CA location

5/26/22 7:45pm the rudest Carl’s Jr. worker we’ve ever encountered. She was rude to me and my kids, had a very hostile air about her, did not give us our drinks, and when food was extremely rude in giving us the drinks. When I told her we did not get our bottled milk with kids meal, she rolled her eyes, sighed loudly and slammed the milk in front of my kid, instead of apologizing for the mistake, Possibly racist. She’s whitewater and we’re Asians. She kept saying, “Ok! Just a minute! I’m by myself ok!” And made up some three coupon rule that you can’t use more than three valid coupons. Please deal with this terrible employee that had zero customer service attitude.

Desired outcome: Disciplinary action, coaching and counseling for employee.

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D
3:54 pm EDT

Carl's Jr. Santa Fe chicken

My local Carl’s Jr. changed the bun on the Santa Fe chicken sandwich from the wheat bun to a white bun of some sort. They said they do not have wheat buns anymore. I just wanted to let you know the change is a huge disappointment. Not having a wheat bun is a poor choice for customer attraction. I only eat wheat buns, but tried the new version anyway and it was terrible. The Santa Fe chicken sandwich was the best thing on the menu and among the healthier choices if you substitute the American cheese. Now there isn’t anything on the menu I can order and unfortunately won’t have a reason to eat at Carl’s Jr. I hope you reconsider removing wheat buns as an option.

Desired outcome: Bring wheat buns back.

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B
11:01 am EDT

Carl's Jr. I feel is racism

I feel is racism yes it was 7 o'clock and the door is supposed to be open at Carl's Jr. cause I come here a lot but I notice it was a mask and some gentleman in there no telling what they were doing in there because why is the door lock is there now is no work being done at all no work at all so why is your man's in there they don't have the doors locked instead of being open like always unless it's a black thing OK and I don't appreciate it OK at all because I know the door do open here at 6 o'clock 7 o'clock is still lock know something right with that picture OK I'd greatly appreciate it that you check into this because it's very unfair and if you guys don't do nothing about it I will go to a lot higher steps to get to my point and get to my view thank you

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S
8:40 pm EDT

Carl's Jr. Hamburger and fries

your san diego locations have raised their prices at least 40% it seems...if you are going to charge this much then perhaps you should add quality to the food items...my fries today were terrible ~~ they were cold and greasy AND not worth the money...i am a senior and i paid over 50% more...its time for me to quit Carls Jr and drive to In & Out where the prices are pretty much the same after your outrageous price hikes!...

Desired outcome: i would not mind being compensated..

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Nadia brentwood
Beverly Hills, US
Mar 05, 2023 2:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

True i soent 15.00 for a combo and it was not edible i tossed it and now seeking a refund

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C
5:34 pm EDT

Carl's Jr. Terrible customer service the manger is rude.

The manager and staff are very rude.The were not able to give me a receipt.Is in not a policy that a receipt be provided upon demand.The store number is 1100273

Desired outcome: The staff needs to be retrained to be friendlier to customers.Orders should not be taken if a receipt can not be provided

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T
3:41 am EDT

Carl's Jr. Not receiving my total order

At 11:45 pm employee Rodney took my order upon getting home I discovered I was missing the other sandwich and the french fries were nasty. I attempted to call the store located at Desert Inn and Maryland Pkwy Las Vegas NV several times with no answer. The times are hard enough not to pay $36.59 for a meal and not receive it is not a way to conduct business.

Desired outcome: I would like my original order and a phone that gets answered.

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B
5:18 pm EDT

Carl's Jr. Product and Service

Store- 444 University Parkway, San Bernardino, Ca 92407

Manager on duty- Elizabeth

Made my order and once I paid they immediately asked my to pull to the front. When so asked “how long is the order going take?” Eric rolled his eyes and replied one minute. I stated, “than I’ll stay”. I received my burger and onion rings and requested ranch. Eric replied He couldn’t give anymore sauce. When I told him I didn’t not receive ranch he rolled his eyes again and handed the ranch over. At that point, the transaction was so uncomfortable, I requested his supervisor. Elizabeth, the supervisor, came to the window but she stared at me blank as I told her about her very rude employee. I couldn’t be sure if she was also being unconcerned, or if she didn’t understand me. I have no accent and I am very articulate, so that surly confused me. She than replied we try to conserve our sauce. She completely dismissed his actions. When I opened my bag, the burger was thrown together, they added a lot of onions (I requested no onions), and they never gave me my drink. I am beyond surprised that a group of people are not able to even provide decent service. I will not be supporting this store again.

Desired outcome: I want my money back. The supervisor is aware.

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L
1:20 pm EDT

Carl's Jr. Poor customer service and work ethics

Is terrible when a 7yr old complains about their food. They take no pride in order preparation. Got a basic cheeseburger and the cheese was so cold it made the meat cold. Who wants a cold burger with a piece of cheese on top. Obviously you didn’t bother to even warm it because the geese wasn’t even slightly melted. I’m eating a taco, go to open a taco sauce packet and it had a sticky substance all over every packet which was entirely unsanitary to even store the packets dirty and nasty that way. Then I couldn’t eat my tacos because now this sticky substance is all over my hands. Not to mention there was no “initial greeting”. She just said order when ready, nothing said before. Not even a hello. Through all of it away out of disgust and made soup when I got home. Disgusted even more so by not knowing what was on my hands. Was it a type of bug gel? Oh, and No NAPKINS were in the bag so I couldn’t even try to get it off even though a napkin alone would not have worked anyways because it was glue like sticky. NEVER AGAIN WILL I DINE THERE

Desired outcome: Do better with cleanliness and take pride in the order production and retrain the employees, especially the night crew. A person should get a decent meal they paid for 24yrs a day if your opened 24hrs.

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K
3:34 am EDT

Carl's Jr. Threatens police on a customer over $1.49

I have experienced an ultimate unsatisfactory and most threatening customer service at one of your locations 5315 Rosecrans Ave Hawthorne, CA 90250. When arriving at location I had ordered a fish sandwich (due to the rep not being able to hear on the speaker) after charging my order through Apple Pay and handing my drink for $11.72. Rep then prepared order as I waited for approx 3 minutes at window (Timer in window is visible to know)

Rep came to window and apologized for not having any fish. I then mentioned to Rep I would like a refund back to the card I had provided. Rep then used her cell phone to manage a refund (guessing to talk to manager at the time) As 4 min went by and cars pulled in behind me, I felt like she was struggling (felt bad) and mentioned to her that she can just give me cash if its difficult to place back on the CC that I have provided.

2 min later she then reasoned and given back $10.23 in cash. I asked her in question “my total was $11.72, where is the other amount.” She then mentioned that she charged for drink. In response I said “there wasn’t an option to give back the drink” and “can I give you the drink back, I really need the full amount” (Knowingly I can use money at another location to complete my order) rep then responded repeatedly “I can’t do that” to every question or suggestion. I asked for a manager. Rep then slammed the glass shut, as the glass was not shut all the way and bounced back she then rolled her eyes and I caught her saying “Black [censored]

3 min went by (Looking at time through window in kitchen). She comes back and says “my manager informed to call the police.” I then replied “okay” At this point in time for many African Americans this is a threat. 4 Min goes by as I sit in drive through another Rep comes through front door towards window and ask “What seems to be the issue” I then explain to Rep about what has happened and he through out “The police”” in a more threatening way. I then replied “She mentioned she was calling the police already and okay” I was then frightened but at the same time I knew this is not the customer service no one should receive.

Hawthorne Police Department then arrived as I watched them talking to staff at entrance first they then proceeded to my window calmly (As most do not encounter police involvements as I have tonight) Police then complimented my pet and proceeded to ask me what has happened. Repeated the incident again calmly but shaken by everything with words. I then asked the officer to get Carls Jr corp number and obeyed by moving to a parking space as they promised they would get information. Waited.. I then was given a paper with a phone number on it and Officer made sure I had a case I.D. in case I speak to corporate. (Case ID number:.830 Officer:Cunningham)

After given information. I wanted to see if the number that was provided for Corp worked [protected]) was a fake number. As I hope this email falls in the right hands.

Receipt Information; Store #1100599

Order 211501

Cashier Rafael

4/26/2022 9:15:22 PM

Desired outcome: No outcome

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7:15 pm EDT
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Carl's Jr. I want my money for the gift card!!!

43 ave and camelback will not accept my gift card , cost me no dinner last night and wasted gas. They will not answer thier phone and of couse your complaint line wont allow you to talk to anyone and they are not prompt to call back I want the cash from the card, I do not care to go to that store which i have used for 15 years. I am done,

Desired outcome: refund my gift card with cash so i can take it somewhere and spend it

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Update by Brian Dunn
Apr 15, 2022 7:17 pm EDT

Do not buy gift cards! I was not alowed to use mine and they didnt even try it

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M
5:33 pm EDT

Carl's Jr. Wait time to get my food

I was at your store #1100178 in Rocklin. I ordered some food for four people and was in drive through for 21 minutes to get my food. I could not find anyone to talk to as no one was around after i paid for my food. When I got my food I asked why it took so long the employee just said "sorry about the wait" and after my food was handed to me closed the window and left.

I was very disappointed on the service I received.

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2:21 pm EDT
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Carl's Jr. Carl's Junior in Santa Monica refuse to lower music volume. Too loud inside

I've been a patron of the Carl's Junior in SM for a long time. Its

located on 2727 Santa Monica Blvd. They refuse to lower

the music volume down. And am sure they do this to keep certain

patrons away from the dining area. But all I want is peace and quiet with my meal. This has been an ongoing issue since the dining area was opened up

after the pandemic

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Carl's Jr. In-depth Review

Overall Rating: I would give Carl's Jr. a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Carl's Jr. is clean and user-friendly. It is easy to navigate and find the information you need. The visuals are appealing and the menu is well-organized. Overall, a great user experience.

Menu Variety and Quality: Carl's Jr. offers a wide variety of menu options to cater to different tastes and preferences. From classic burgers to innovative creations, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Pricing and Value for Money: The pricing at Carl's Jr. is reasonable considering the quality and portion sizes of the food. While it may be slightly higher than some fast food chains, the value for money is definitely there. The taste and satisfaction you get from the meals make it worth the price.

Customer Service: The customer service at Carl's Jr. is generally friendly and efficient. The staff is attentive and helpful, ensuring a pleasant dining experience. However, there have been a few instances where the service could have been improved, but overall, it is satisfactory.

Cleanliness and Ambiance of the Restaurants: The restaurants of Carl's Jr. are usually clean and well-maintained. The ambiance is casual and comfortable, making it a great place to enjoy a meal with friends or family. The seating areas are spacious and the overall atmosphere is inviting.

Speed and Efficiency of Service: Carl's Jr. prides itself on its fast service. The food is prepared quickly and efficiently, ensuring minimal waiting time. The drive-thru and takeout options are also convenient for those on the go.

Health and Nutrition Options: Carl's Jr. offers a range of healthier options for those who are conscious of their dietary choices. From salads to grilled chicken sandwiches, there are alternatives to the classic burgers. The nutritional information is also readily available for customers to make informed decisions.

Special Offers and Promotions: Carl's Jr. frequently offers special promotions and deals, making it more affordable for customers. From combo meals to limited-time offers, there are always opportunities to save money while enjoying a delicious meal.

Online Ordering and Delivery Experience: The online ordering system of Carl's Jr. is easy to use and convenient. The website is responsive and the ordering process is straightforward. The delivery experience is also reliable, with prompt and accurate deliveries.

Social Responsibility and Sustainability Initiatives: Carl's Jr. has taken steps towards social responsibility and sustainability. They have implemented initiatives such as using cage-free eggs and sourcing ingredients from sustainable suppliers. However, there is still room for improvement in this aspect.

Accessibility for Individuals with Disabilities: Carl's Jr. strives to provide accessibility for individuals with disabilities. The restaurants are equipped with ramps and accessible seating areas. The staff is also trained to assist customers with special needs.

Loyalty Program and Rewards: Carl's Jr. offers a loyalty program where customers can earn rewards and exclusive offers. By signing up, you can enjoy benefits such as free food and discounts. It is a great way to show appreciation to loyal customers.

Mobile App Functionality: The mobile app of Carl's Jr. is user-friendly and convenient. It allows you to easily browse the menu, place orders, and track your rewards. The app also provides notifications for special offers and promotions.

Availability of Drive-Thru and Takeout Options: Carl's Jr. offers both drive-thru and takeout options, making it convenient for customers who are on the go. The drive-thru service is usually quick and efficient, while the takeout orders are prepared promptly.

Consistency across Locations: Carl's Jr. maintains a consistent standard across its locations. The quality of the food and the service are generally reliable, regardless of which restaurant you visit. This ensures a consistent dining experience for customers.

Feedback and Complaint Resolution Process: Carl's Jr. values customer feedback and has a process in place to address any complaints or concerns. They encourage customers to provide feedback through their website or in-store. The resolution process is usually prompt and satisfactory.

Innovation and New Product Development: Carl's Jr. is known for its innovative and bold menu offerings. They frequently introduce new products and flavors to keep things exciting. This commitment to innovation sets them apart from their competitors.

Local Community Involvement: Carl's Jr. actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back to the community.

Competitor Comparison and Differentiation: When compared to its competitors, Carl's Jr. stands out for its unique menu options and bold flavors. They differentiate themselves by offering innovative creations that are not commonly found elsewhere.

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Contact Carl's Jr. customer service

Phone number

+1 (877) 799-7827

Website

www.carlsjr.com

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