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Carl's Jr. Customer Service Phone, Email, Contacts

Carl's Jr.
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www.carlsjr.com
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1.3 530 Reviews

Carl's Jr. Complaints Summary

37 Resolved
492 Unresolved
Our verdict: If considering services from Carl's Jr. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carl's Jr. reviews & complaints 530

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Newest Carl's Jr. reviews & complaints

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K
10:57 pm EDT

Carl's Jr. famous star

I ordered the two for five dollar famous star deal today. I wanted it without onions, and it had an incredible amount of onions on it. It didn't just have a normal amount as you would expect, but so many that when i took them off you could still taste them very strongly. I thought they may have thought i said extra onions, but the reciept dis not say extra or no onions. It disnt say anything.

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10:20 am EDT
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Carl's Jr. incorrect item, overcharged, promised remake, denied

I paid for a breakfast burger with sourdough bread. Charged an extra dollar and the GM at the store did not give me the sandwich with sourdough bread. I called no problem, the gm said he would take care of me no problem. Now when I just went through to get it fixed, they would not fix it. Lady was rude, demanded my receipt and refused to do anything about it. I never got what I paid for and just now I had to pay for it again. This happens all the time at this store. I am a manager at McDonald's so I know that this could have been handled better. Please respond. I want my issue resolved please. The carls jr on southern drive. Close to longmire and southern in Mesa Arizona. 85202

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7:21 pm EDT

Carl's Jr. 899 el camino ave sacramento ca 95815

Hi my name is Timothy im making my complaint about ur worker @ 899 elcamino ave they give out dry double western burger and they wer talking in Spanish about giving me that old burger and they tryed to rush me out and they wer being so suspicious talk and try to cover the burger up as they wer making it so wn i look at it i said this the wrong burger i ordered a triple western burger the got mad and was throwing my food around and im a everyday customer i fill really disrespected i think thry spit in it im scared to eat it bekuz the were doin sum suspicious stuff like the drop it on the ground our something the lady to my order wrong and everthin and i talk highly about carl jr and about yall western burger and they just not takin there time no more in i normally drive but today i walk in around 3:40pm they service will make me not ever want to order from u guys again it mas a short lady who took the order a order mexcan lady and a heavyset mexican lady who was wraping the burgers on in the just put my food on the nasty counter top didnt even put wraper under it and the didnt have on glove just nasty nasty nasty disappointment

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K
7:18 am EDT

Carl's Jr. drive thru closed for employees to take a break

on 5/19/2019 at 3:25 am I went to the Carls Jr on Ave. L and 10th Street West in Lancaster, Ca.
When I pulled in the drive thru I waited for the employee to take my order and instead of taking my order the employee informed me that the restaurant will be closed for 15 min and for me to come back. I asked the employee what they said and she repeated to me they are closed for 15 min because they are currently taking a break.
Now the neon sign in the window of the restaurant says drive thru open 24 hours. Not to mention that the employee stated that they were on break for 15 min. Meaning that there was more than one employee. Well strike 3 Carls Jr.
Shame on you!

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5:05 am EDT

Carl's Jr. wrong sandwich given forcing me to drive all the way back

Sure you guys have heard it all... this is the final straw for me. Ordered a #12, advertised as a chicken sandwich with bacon and cheese etc. When I got home, it was not the sandwich I ordered. It was a chicken sandwich, however, the crispy patty was no bigger than that Froot Loop doughnut you guys advertise. It was a small piece of s*** that looked so unappetizing. At this point I've come to learn that I never got a receipt. Great...
Upon driving all the way back and waiting 8-10 min in the drive-thru, I finally get up to the window. The cashier tells me he cannot perform a refund until his manager gets in at 6am. So I asked him what am I supposed to do with the food? He literally walked away. I took a photo of the "how are we doing" sign and he came back. I asked his name, "Jack" he said very hesitantly. regardless I'm going to have to go back in tomorrow just to tell this story again just so they can give me my $$$ back. This is not the first time They've messed up my order. I can't believe he couldn't give me a refund. This is a massive inconvenience!

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5:01 am EDT

Carl's Jr. general manager oroville,. ca. location

Hardees - Incompetent General Manager Oroville Location. April 2019.

 

I am a shift leader at the Carl's Jr. in Oroville.

I work the 5 to 11 shift. I've been a proud employee of this establishment for over a year now. Due to my managerial experience and my expertise in the food and business industry I am able to work all positions within this restaurant whenever needed. That being said, too many times when myself and my fellow employees have come in on our shift we end up having to do a lot of the work of the previous shift that the general manager, who was on duty at the time these employees were working, did not see fit that the work was completed.

He is negligent in ordering the proper amount of food for any given day, we are constantly running out of buns, and or hamburgers, fish, etc. When certain equipment needs to be fixed and has to be told several times by employees and/or customers. For example, when the air conditioning needed to be fixed. In California, or any business where the climate is hot, the air conditioning must be working effectively for the health and proper work and dining environment for the employees and the customers. In terms of scheduling his employees, he has no clue. We are constantly short handed and we end up staying late to catch up from the day at hand and/ or the previous shifts work. He also has no people skills whatsoever and has been known to be rude to employees as well as customers.

Please address this issue with this general manager. I know that this is not the standard of workmanship that Carl's Jr. aspires for in any of it's employees or its establishments.

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11:04 pm EDT

Carl's Jr. six dollar 1/3 lb original, chicken tenders, and french fries. also excessive time in drive thru

The burger was cold when received as well as the French fries. The lettuce was not fresh. It was brown and wilted. There was an excessive amount of condiments on burger. I only received two tenders and were very small in size. with both orders the fries were cold and over cooked. Also we were the only ones in the Drive thru and took over 6 min to get our order.

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3:06 pm EDT

Carl's Jr. about the store on douglas blvd in roseville cs

I've been eating at the Douglas Roseville store for years. Recently new management is skimping on the food. Like one piece of tomato instead of two..two pickles not four..half pieces of bacon and so on thru out the menu. I thought you should know they are messing with your business model and not producing the satisfying food I've come to expect from Carl's.

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12:54 am EST
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Carl's Jr. western cheeseburgers and chicken club

Gave Carl's Jr. another try yesterday after a bad experience months back so tryed again because we used to eat at lease twice a week so we ordered a dbl western cheese combo and a chicken club combo both combos were horrible first the burger was not cooked all the way it was pink and cold the chicken was burnt stiff absolutely horrible and we usually liked Carl's Jr.

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3:25 pm EST

Carl's Jr. service horrible

On 2/2 I was in the drive thru waiting for already 15 minutes it was ridiculous, the person taking orders was rude and dry didn't even say hello or thank you then waited and waited and waited then the man taking my payment didn't say hi either or thank you then handed me a bag of my food in a bag with a ripped bottom abd I could see my burger handing out. He left the window right away and forgot my drink I began honking they just looked and me and let me sit there another few minutes then came and tried handing me some other person's food. I told the lady that the guy forgot my drink she looked irritated by me asking for my damn [censored] I paid for! Plus no damn napkins in my bag? Unbelievably horrible service! Idk if there was only 2 ppl working but their attitudes and customer service was beyond [censored]ty! Get another job if your hating life! I will not be going back here! Customer service is key to loyalty

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3:29 am EST
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Carl's Jr. drive through

12:midnight I order French toast sticks asked for syrup and ended up with hot sauce I ordered harsh browns and didn't get them ordered California Burger, double cheese burger heavy onion no pickles and a famous star heavy onion lots of pickles when I get home I have hot sauce and no syrup there are no harsh browns my cheese burger had no onions and the famous star didn't have onions or pickles the California Burger was the only item that was correct I hope we can come to a fair reasonable solution
Sincerely Duane

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4:33 pm EST
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Carl's Jr. unethical behavior, foul language, disrespectful behavior on more than one occasion by 1 particular mgr.

Hi. I am contacting you in regards to several less than pleasant in store visits at the closest Carl's Jr.'s to my residence. Beginning early last summer my friends, family & myself noticed the quality of food diminish. Somewhere around mid-summer 2018 I went into eat dinner there. It was a little after 9:30PM and all the patron chairs were turned upside down & floor was partially mopped. The only seats open were the 3-4 booths on the southern most area of dining area. There was only one of the booths open & I preferred to eat away from others. I moved a couple chairs that blocked all other seating in the dining room & sat down. I then left my drink on the table & quickly went to the restroom. When I returned roughly 1 min. later my drink had been moved & was now sitting on the front counter next to the register & the food I had ordered. The stool that I had moved was moved back blocking me & anyone else from sitting down in there & where I was just sitting moments before. I asked the Mgr. Lady why she had done this. She said only that the section was closed with no further explanation. I quickly & respectfully briefed her on proper customer service & the ethics one must have in customer service industry. She interrupted me sharply & apologized sarcastically. I decided this was a waste of time & left immediately. As I was walking out she mumbled foul language & profanities in Spanish which I just so happen to speak fairly fluently for a white guy... I begged her pardon, she turned & walked away like I had said nothing, &/or was never there. I went ahead & left the restaurant.
Since then I'd been thru the drive thru at the same store many times without incident, - but as most of my family and friends agree, try to only go when the day shift is working, or go to the other Carl's Jr. on Columbia Center Blvd. If ordering in the evening...
Last night I went in and ordered over $60.00 worth of food & drinks. The same large female Mgr. was working. She seemed to not remember our incident, or acted as though she didn't until I went to leave. Just before I got to the doors to leave I remembered my mother & sister had requested for me to remember to ask for some sauces. I went back to the counter, asked for some sauce packs. This same main Mgr. Asked me to wait a minute while rolling her eye's. The other young lady immediately & politely asked me which ones I would like. I told her, received the sauce packs & turned to walk away when that Mgr. Lady she said under her breath, but loudly enough to clearly hear her say:- Quote: "Pinche Pendeko"- (excuse spelling)- Unquote. Translation:* (Fu* Jerk or similar.)- I turned around as I was leaving and just starred at her for a few seconds as she obviously was very surprised I understood her... I bit my tongue, said nothing & once again just walked out... I might note that the whole time I was there they spoke only Spanish to one another except for another female in the back cursing like a sailor to a young white kid either on the fryer, or the line, - whichever - Telling him "Move your [censored], - You're Worthless!" & "Move faster stupid," "Fu* [censored]," &: other slanderous phrases several times repeatedly... None of us waiting for our food should hear that garbage. She spoke loudly too... Another patron & I just kept shaking our heads in disbelief, another guy was laughing hysterically as we & others waited for our food... Something has to change down there & we will not go there until it does. I, We love your food but will not tolerate being treated this way. Send someone in there as a spy or whatever to see for themselves. Oh, on top of all that they forgot one of the fried zucchini side orders we paid for & food was only luke warm after driving it home only 5-6min. away... Very frustrating... Can someone please confirm that this email did reach someone that cares & will take some sort of action? Thank you, Scott Sylvester & Family, / Loyal Patron's
1617 W 5th place - Apt B
Kennewick, WA. 99336

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10:07 pm EST
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Carl's Jr. manager and food

I ordered a super star with cheese with a coupon for buy 1 get 1 free . As I presented the coupon to the cashier who I assume was a manager she snatched it out my hand Slammed the sliding window and rolled her eyes. At me I could hear her through the window bad talking to her coworker about me . I did nothing wrong. this is in Dated 1-6-2018 : location :700 13th St . imperial beach ca 91932 . This was approximately 10:00 p.m . was getting something for me and my wife after putting our infant son to sleep. I have never experienced that kind of customer service experience before it was by far horrendous the way she acted . Very unprofessional of her .! Thankyou for your time and for listening

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ricky Iee1815
, US
Jan 07, 2019 10:59 pm EST

Also this incident made me so angry that when my infant son woke up and started crying I started yelling at him and i slapped him. My wife asked me to leave and rent a hotel room. I told her if anyone has to leave she has to since i pay the bills. She took my infant son with her. I told her she has to leave but she cannot take my son. She then called the police on me and told them that I hurt my son. I apologized to her and told them that it would never happen again. But they asked if she wanted to press charges and she said yes. THat it is bad enough that i hit her but i have no right touching her son. Now she is staying with her parents.

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11:16 pm EST
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Carl's Jr. service

I just visited a carls jr location through the drive thru and i recieved the worst customer service. The guy on the microphone was extremely rude and slammed his window on me after taking my card without a word. I didnt get any receipt or anything. I waited there for a couple of minutes not sure if i was getting my food or not so i honked to get their attention. One of the girls who was nearby cleary said wtf is there problem and opened the window and starting yelling at me. All i asked her was am i getting my food or not because the guy didnt tell me anything. She argued that it was coming out and i told her well if the guy had told me that in the first place then obviously i wouldnt have had to get their attention. I was pretty sure that they were going to spit in my food since they were giving me attitude for no reason so i drove off. I want to make sure i get a full refund because i didnt get my food or even a receipt to make a claim. This is the worst experience ive ever had. The employees at this location needs to get some kind of customer service training because its not the customers fault if they're tired or having a bad day, no one should be treated this way. Im never getting food from carls jr again.

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9:57 pm EST

Carl's Jr. customer service drive-thru

The staff of your location at 996 Third Avenue in Chula Vista, CA. repeatedly hold up the drive thru customers so they can re-set some type of running clock. I'm not sure what the clock is for, but they continually won't let customers pull up to the window until the clock re-sets to their liking. It causes delays for people and has dissuaded me from going to this location in the future. Just this evening, I had to wait about 4-5 minutes to place my order even though the prior vehicle in front me had just completed their order. Upon ordering, I sat in line while they slowly pulled each car forward one at at time. It's not the first time this has happened to me at this location, and when questioning the reason for this I was told about the clock and the female employee was rather rude and bristled at my questions. Very unprofessional and quite disappointing. My hope is this will be addressed sooner rather than later. Thank you for allowing me to bring this to your attention.

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1:58 pm EDT
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Carl's Jr. life threatening dairy allergy preclude cheese and all dairy by products

Today, I ordered a hamburger without CHEESE; upon opening the order at home, I found that cheese was on it; needless to say, I could not eat it.

This is not the first time I have placed orders to go, from this site: 2nd Street in El Cajon, CA.; upon arriving home discover that my order was not created as ordered.

Very Frustrating!

I suggest that staff receive better training in understanding orders they are reading and the anaphylactic risks of food allergies.

I will appreciate a refund, as the item purchased ended up in the trash.
Ms. Lydia Shoopman
[protected]@gmail.com or [protected]@cox.net

I

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2:32 am EDT

Carl's Jr. management negligence

I'm an employee at Carl's Jr. and I submitted a complaint and I'm soon to be fired because of it. My general manager is not running the store properly we often run out of bread. When my general manager was on vacations the play was closed for a week because the a/c wasn't working and we lost customers because of that we were also left without bread for sliders and breading for our tenders and our general manager called the store and told us to use the Maseca Flour from our local supermarket which is not the proper one for our tenders, and recently I had to go to the store to buy soap because I wasn't provided any to wash the dishes. I have reached out to higher management but my general manager has convinced them not to listen to me and I don't think that's fair, just because I'm an employee my voice is put on mute? I called my general manager's supervisor but he hang up on me and he doesn't care what I have to say how can a supervisor treat an employee who is concerned about his store like that. Orders are always on 10 minutes because my general manager is short on staff and I'm expected to do the burgers and the sides on my own but my previous shift has two employees one for the sides and another one doing the burgers. I work the night shift and I have to clean everything to detail which takes more time and employees but how could it be that I have to clean everything on my own, make the sides and the burgers at the same time but the previous shift has two employees and they leave everything dirty? Nobody listen to what I have to say they hang up on me and I have pictures I would like to email to you guys of how dirty the store is my general manager makes sure the store is intact only when she knows we have inspection, when that should be done on the daily bases. Dirty dishes are left behind from previous shifts and I'm expected to wash them but how could it be that the shift before mine has 4 well trained employees but the night shift (my shift) has a shift leader, the new employees (which are barely learning), and me but how could can I find time to clean when I have to make the burgers, sides, and on top of that I have new employees asking me questions because they are lost due to the fact that my general manager never takes the time to train them. I recently spoke to my general manager regarding to this and I clocked out on her because I refuse to serve low quality food because I'm not provided with the proper supplies or the proper help the new employees don't know much and my general manger never makes time to train them at all. She tried to cover all of this by calling her supervisor and convincing him that I was lying and I'm a bad employee when in reality it's the other way around I have pictures I would like to email to you guys but I need to be provided an email. I was told I would be fired because I told my general manager a shift leader didn't know how to make inventory or burgers and it's true she doesn't know how to make a burger she is often asking me questions like "how many cheeses does this burger has" the other day I had to stay late because I had to help this shift leader do inventory she made me and another employee count everything and she asked another shift leader "how do you make inventory?" I don't think a person that doesn't know how to make a burger or inventory should be a shift leader because she is not able to answer my question if I have one. Now my question is how did a person that doesn't know how to make a Famous Cheeseburger become a shift leader? There's a lot of unfairness and it's felt within the facility. How could a general manager or a supervisor not care about what an employee has to say or hang up on him or even worse fire him for reaching out to higher management because he is not provided the right supplies or speaking about the unfairness? I am really concerned because we are the only Carl's Jr. In town the other one is located on the way out of the city which means our restaurant has more quests yet me have the most complaints from guests and we're always short on staff.
Carl's Jr. : 10519 McPherson Rd. Laredo, TX 78045
General Manager: Maria Murillo
Please email me at: [protected]@yahoo.com so I can email you guys the pictures I took.
Thank you for your time

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6:35 pm EDT
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Carl's Jr. ordered one thing and got another

i visited the carls jr on beach blvd in Huntington beach ca today and ordered a slider. the guy said double slider and i asked if i order a slider then do i get one or two. he said i could order one or two. i ordered 2 sliders and apparently he clicked on 2 double sliders even though i asked just for 2 sliders. i thought it normally came as a double because of that. then he proceeded to order a double slider combo for $7. i corrected him and said i just wanted 2 sliders. then he gave me 2 double sliders and charged me $4 for the 2. i just read on the web site that you carry the slider, double slider and triple slider. for $1, $1.50, and $2 respectively. so i am upset they didn't give me the 2 single sliders i asked for at $1 each. instead he gave me 2 double sliders and charged me $4! if they had single sliders why didn't he just give me the 2 single sliders i expected. not only this, they didn't even have sliders even on the menu and this is why i asked him originally if they even had them, after seeing a commercial on them and that is why i asked. so if you have single sliders then why didn't he give me what i wanted instead of giving me 2 double sliders and then charging me for 2 triple sliders apparently based on pricing i see online now?

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2:11 pm EDT

Carl's Jr. coupon not honored

I was at Carl's Jr on Oct 22, 2018. I presented 2 coupons for a meal i got a bag thinking
my order was fulfilled, when I got home, opened the bag I did t' get everything I ordered. There was no receipt either in the bag.
I had my grand kids with me, they were hungry and I needed to get home.

I went back the next day to make my case known, I had a horrible experience.
The cashier, did not believe me
2. she went and got a manager, who said I should have called before coming in
she cannot do anything for me.
3. i showed them current coupons similar to what I presented, they ignored my complaint and said I have to pay. The coupons I used expired on that day . So I brought similar coupons to show what I did not get.

They said sorry, cant do anything. So I left.
Well I will probably not visit this particular restaurant again.
Very unhappy customer.
Cyril
[protected]@yahoo.com

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7:17 am EDT

Carl's Jr. longmore and southern in mesa az

I was at Carl Jrs Longmore and Southern in Mesa Az. The girl by the name of Lena waited on us as we went through the drive through. She has attitude problem. I asked for a grill chicken sandwich which you do not care anymore. Then I asked for plain burger. I told her I did not cheese on my burger. But she insistence that I Have the Cheese burger there are no plain burgers. When I got home my food was cold.
I only live 5 minutes away from there. Then she handed me the bag of food or should I threw it at me. This is very poor service. Please here is my email address
[protected]@aol.com
Janet Smith

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Carl's Jr. In-depth Review

Overall Rating: I would give Carl's Jr. a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Carl's Jr. is clean and user-friendly. It is easy to navigate and find the information you need. The visuals are appealing and the menu is well-organized. Overall, a great user experience.

Menu Variety and Quality: Carl's Jr. offers a wide variety of menu options to cater to different tastes and preferences. From classic burgers to innovative creations, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Pricing and Value for Money: The pricing at Carl's Jr. is reasonable considering the quality and portion sizes of the food. While it may be slightly higher than some fast food chains, the value for money is definitely there. The taste and satisfaction you get from the meals make it worth the price.

Customer Service: The customer service at Carl's Jr. is generally friendly and efficient. The staff is attentive and helpful, ensuring a pleasant dining experience. However, there have been a few instances where the service could have been improved, but overall, it is satisfactory.

Cleanliness and Ambiance of the Restaurants: The restaurants of Carl's Jr. are usually clean and well-maintained. The ambiance is casual and comfortable, making it a great place to enjoy a meal with friends or family. The seating areas are spacious and the overall atmosphere is inviting.

Speed and Efficiency of Service: Carl's Jr. prides itself on its fast service. The food is prepared quickly and efficiently, ensuring minimal waiting time. The drive-thru and takeout options are also convenient for those on the go.

Health and Nutrition Options: Carl's Jr. offers a range of healthier options for those who are conscious of their dietary choices. From salads to grilled chicken sandwiches, there are alternatives to the classic burgers. The nutritional information is also readily available for customers to make informed decisions.

Special Offers and Promotions: Carl's Jr. frequently offers special promotions and deals, making it more affordable for customers. From combo meals to limited-time offers, there are always opportunities to save money while enjoying a delicious meal.

Online Ordering and Delivery Experience: The online ordering system of Carl's Jr. is easy to use and convenient. The website is responsive and the ordering process is straightforward. The delivery experience is also reliable, with prompt and accurate deliveries.

Social Responsibility and Sustainability Initiatives: Carl's Jr. has taken steps towards social responsibility and sustainability. They have implemented initiatives such as using cage-free eggs and sourcing ingredients from sustainable suppliers. However, there is still room for improvement in this aspect.

Accessibility for Individuals with Disabilities: Carl's Jr. strives to provide accessibility for individuals with disabilities. The restaurants are equipped with ramps and accessible seating areas. The staff is also trained to assist customers with special needs.

Loyalty Program and Rewards: Carl's Jr. offers a loyalty program where customers can earn rewards and exclusive offers. By signing up, you can enjoy benefits such as free food and discounts. It is a great way to show appreciation to loyal customers.

Mobile App Functionality: The mobile app of Carl's Jr. is user-friendly and convenient. It allows you to easily browse the menu, place orders, and track your rewards. The app also provides notifications for special offers and promotions.

Availability of Drive-Thru and Takeout Options: Carl's Jr. offers both drive-thru and takeout options, making it convenient for customers who are on the go. The drive-thru service is usually quick and efficient, while the takeout orders are prepared promptly.

Consistency across Locations: Carl's Jr. maintains a consistent standard across its locations. The quality of the food and the service are generally reliable, regardless of which restaurant you visit. This ensures a consistent dining experience for customers.

Feedback and Complaint Resolution Process: Carl's Jr. values customer feedback and has a process in place to address any complaints or concerns. They encourage customers to provide feedback through their website or in-store. The resolution process is usually prompt and satisfactory.

Innovation and New Product Development: Carl's Jr. is known for its innovative and bold menu offerings. They frequently introduce new products and flavors to keep things exciting. This commitment to innovation sets them apart from their competitors.

Local Community Involvement: Carl's Jr. actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back to the community.

Competitor Comparison and Differentiation: When compared to its competitors, Carl's Jr. stands out for its unique menu options and bold flavors. They differentiate themselves by offering innovative creations that are not commonly found elsewhere.

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Phone number

+1 (877) 799-7827

Website

www.carlsjr.com

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