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Carl's Jr. Customer Service Phone, Email, Contacts

Carl's Jr.
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1.3 530 Reviews

Carl's Jr. Complaints Summary

37 Resolved
492 Unresolved
Our verdict: If considering services from Carl's Jr. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carl's Jr. reviews & complaints 530

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Newest Carl's Jr. reviews & complaints

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10:51 pm EST
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Carl's Jr. I am complaining about your salads

I am deeply saddened by your changes you made with your salads. There use to be a choice of grilled or crispy chicken and now you only have one poor choice. The new flavor of the chicken is atrocious. It use to come with delicious cherry tomatoes and fresh cucumber slices, now the tomatoes look like they were just torn out of a hamburger and there are no cucumbers! I urge you to bring back your old salads, if not you will continue to lose your valued customers.

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9:07 am EST

Carl's Jr. big cheese burger and famous star

I brought my food from the drive through window on November 25, 2017 @ 4:45pm. I ordered the #4 All star box, 2 big cheese burgers, a famous star with cheese and a small sprite. My son and I got food poisoning. We were up all night throwing up and had diarrhea. I had to call off work today because I felt so sick to my stomach and I have a horrible headache. I will never eat at your restaurant again.

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10:26 pm EST

Carl's Jr. a fight between carls jr staff at one utama outlet, kl, malaysia

yesterday 25th Nov at around4:30 pm - 4:45pm. there is a fight happened among Carls jr staff (a guy, a lady) and the outlet supervisor. it happened at the counter here all customer is watching and it is very inappropriate and disturbs customer's comfort while dining in. i believe the lady staff is unsatisfied with the guy staff and unfortunately, the guy punched the lady in front of us. The supervisor tried to cover the lady and the supervisor been hit by the staff as well. one customer tried to stop the fight.

the guy disrespect other staff & have done violence towards other. I strongly suggest for your team to take a legal action towards the guy as he has no discipline and professionalism at work at all. Us as a customer was so disturbed and felt uncomfortable. This should be done appropriately at the back of your kitchen. Pls, take action to that irresponsible staff. pls look at your CCTV

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5:10 pm EST
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Carl's Jr. new salad not offered

hi! I read about your new cranberry apple salad even Jenny mc carthy was saying how good it was. I am disabled so invited a few friends over. They were going to pick up salads and bring them over. They also were excited about this salad. I even called the stores phone number to check. The store didn't pick up the call. So all my friends went threw the drive up window and the staff did'nt have a clue about your highly advertised Cranberry apple salad. I knew at one point you had a salad with pecans. They didn't know about that one either. It was a very disappointing lunch because we were so looking forward to the cranberry apple salad. They told me I must have mistaken about the resteraunt. I showed then the add. Is this false advertising or what. I would like 3 free coupons so when this is really at the store we can try again. Ripley Lindquist 6291 Jennifer Ct Simi Valley, Ca 93063

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pobarjenkins
Minneapolis, US
Nov 22, 2017 5:20 pm EST
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Menus and available products can vary among locations and often times advertisements will say "participating locations only." Unless you paid for the salads and did not receive anything in return, you are in no way entitled to get three free coupons. You aren't entitled to one free coupon. That is an outrageous request.

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9:09 pm EST

Carl's Jr. product

On 11-18-17, me and my girlfriend went to the Carl's jr on North Ave. In Grand Junction, Colorado. We ordered two meals, a Big Carl with onion rings for myself and a Charbroiled Chicken Club with fried zucchini for my girlfriend. Before paying, I specifically asked the cashier to make sure that the Chicken Club combo did not have honey on the sandwich or in the bread because my girlfriend has a bad allergy to honey. She spoke with multiple people through a headset and asked if it had honey on it. After a bit of conversation, she had concluded that the sandwich would not contain any honey and she reassured us of that. But once we got home and she began to unwrap her sandwich, we both realized that they had put her sandwich on a honey wheat bun. Thankfully we noticed before she began to eat because if we hadn't, I would be lodging this complaint from within a hospital room. I am utterly appalled with this mistake. I cannot believe that they would be this careless with a person's allergy, especially when I made it quite clear that there was to be no honey on this order at all. I used to love going here, there was great food and friendly people. But with a mistake this big, I don't see myself ever going back. I could have lost someone I cared about because of this mistake. So if you have an allergy to honey or anything else that they serve, do not go there. Who knows, you might not be as lucky as us and could get severely hurt from their carelessness.

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6:57 pm EST
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Carl's Jr. quality and appearance of food at store #1102516

On 11/17/17 myself and my wife choose to use a gift card we received at our wedding, we ordered the 5$ combo 1 and a #4, crisscut fries and zucchini bites, when we got the order we were given a combo famous star instead with no straws
No napkins and no cookies, the food was cold and nasty looking, I told the lady about the mix up and also showed her the coldness of the food, all she did was throw some cookies on the bottom of the bag, along with the burger and hot dog which made the cookies smashed and off I went. Never made the order over so I was stuck with even colder food.the total of the order was 17.69, but really should have been 13 and change, I was never given the difference or refunded the money..This was the worst experience I've ever had at a fast food restaurant, and will never go back to that location. ..I have pictures and recipient number that are enclosed. I don't believe anyone should be fired, just retrained. Never once did I see a manager. Or was given a explanation of the poorness of the food. ..

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9:52 am EST
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Carl's Jr. service & product complaint

I went to the Carl's Jr. At 2104 N Galloway in Mesquite. When I arrived there I ordered a number 1 $5 meal. I go to the restroom to find it was filthy and had no tissue. I come back out ask for tissue & was given a roll to place in there. Also, I get my food, sit down to find that my hot dog had been microwaved instead of properly cooked. I go back to the counter and tell the black guy that checked me out & he laughs then walks off to the back and never comes back up. I left the hot dog on the counter and sat back down. A young Caucasian male came to apologize and gave me a properly cooked hot dog. I was so mad because of all the unprofessionallism in here until he came to apologize. I even noticed a window shattered and barely hanging on at my seat. I need to speak to someone because this is ridiculous. I'm never coming back here.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 6:08 pm EST
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You will need to contact the location directly as they will most likely not see your complaint here.

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11:30 am EST

Carl's Jr. service

11/12/17 received horrible service from a girl name Kristal at the Goodyear location off 138th and McDowell. Same parking lot as Target. I have been here several times and each time I deal with Kristal I have horrible experience. She is extremely rude and has no customer service skills. I don't know how this girl still has a job with this company. Extremely unprofessional.

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7:54 pm EST

Carl's Jr. the carl's jr in syracuse utah the worst service i've ever had.

The Syracuse Carl's Jr in Syracuse Utah is the worst fast food restaurant I've ever come acrossed. Every time i go there they have new management or they take forever to order your food. Like tonight we get up to order and the guy says it's going to be a while to get your food . So we ask how long they he said 10 to 15 minutes so we left . The last time we went about 2 weeks ago they said we needed exact change or we was going to get all quarters back . Then we got our food got home and it was so cold i couldn't even eat it and my husband didn't eat his either. They have gone through so many new management because the place is a joke! I'm so sick and tired of going to eat there and something goes wrong . Now there's more problems with this Carl's Jr but I'm sick of writing about them . There food has become horrible I've wasted so much money it's ridiculous. I keep going back hoping they'll get it together but no so far. My daughter doesn't even go there anymore because of it we'd rather drive aways to a different Carl's Jr but we are tired after work and just want to get home and relax and enjoy my family.

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Texas Born and Bred
, US
Nov 10, 2017 8:14 pm EST
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Extremely dissatisfied with service and cleanliness. I visited your store at Jackson Road and Jackson Avenue in McAllen, Texas. I only had a hot dog because I am diabetic and needed a quick bite before a doctor's appointment. This was about 1:45 p.m. It was chaotic and took at least 3 minutes to be waited on. When I walked to a table, my shoes stuck to the floor so much so that my feet almost came out. When you had a store at Nolana in McAllen, several years ago, we had gone through the drive-through, so did not witness any problems. I watch your ads on television and am always wanting to go, but this experience has disgusting me. Suppose it's just a sign of the times. No one wants to work and it reflects on your entity.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 2:11 am EST
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"took at least 3 minutes"

I hope this is a typo. Three minutes is nothing at all.

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pobarjenkins
Minneapolis, US
Nov 09, 2017 1:44 am EST
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I would stop visiting the location. Losing customers is the most effective feedback they can receive. Hopefully they are trying to improve and just have yet to find the right staff.

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Shaun R.
, US
Nov 08, 2017 11:43 pm EST

Hi Tiffany,

First, you have your state incorrectly listed as Indiana. Secondly, you might try going through the drive through at Crown Burger in Layton or even the CB Maddox also in Layton. You'll find either has similar pricing and much higher quality.

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8:11 pm EST

Carl's Jr. cleanliness of restaurant

Upon entering Carl's Jr. I was instantly disgusted. The tables, benches, chairs, and floors look as if they hadn't been cleaned in weeks. We ordered our food and went to sit in the kids area. The table was so filthy, that when I went to wipe the table with a baby wipe, the wipe had turned brown. My son wasn't able to play on the jungle gym because I was disgusted by how dirty the entire thing was. I will not be bringing my son back to this restaurant any time soon.

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3:07 pm EDT
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Carl's Jr. terrible food and not clean

I drove to Newbury Park to take my kids to the Carls Jr there on Reino Road because I read online that it had a play area. When we arrived there was no one at all in the play area and about 2 other customers. That should have probably been a clue. It was about 10 am so I wanted to order breakfast. Their biscuit machine was broken so I had a choice between breakfast burrito or cheese breakfast sandwich. I ordered the sandwich. There are no children's meals and no juice except orange juice. I ordered French Toast sticks for the kids and two milk shakes. The total price for this was $18.77.

The sandwich was inedible. I have never returned food before in my life, but this sandwich was so bad, I couldn't eat it. It must have been sitting for a long time because it was soggy and rubbery. I couldn't even bit into the crust because it wasn't chewable. I returned it for a hamburger which was okay but not great. The french toast sticks tasted of grease from the deep fryer. The floor in the play area appeared to have been cleaned in the area around the tables. Who ever "cleaned" it did not move the chairs and tables. My grandson was crawling on the floor in the play area which alarmed me because it appeared to have never been cleaned.

I don't eat at Carl's Jr very often but when I have, I don't remember the food being bad or the place being dirty. Is this just a really bad store or is Carls Jr on its way out. No wonder no one was there.

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4:33 pm EDT

Carl's Jr. missing part of order

On sunday, at around 7:00, my husband placed an order for 2 lettuce wrapped 1/2 pound thickburger, both well done and one without onion! He also ordered a $5 box with a burger (Well done, no pickle) and onion rings special box. He also ordered a side of fried zucchini. He waited a good 10-15 minutes and they gave him his order. He left and drove home to eat when we noticed they was only one thickburger! We called but no one answered! I continued to call literally like 20 times but no answer! My husband ended up having to drive all the way back! When he got there, there was no apology, the cashier explained how they gave the order away to someone in the drive thru. My husband is very passive and accepted the apology and was told there was no manager in charge! He wanted to get the zucchini made over since he was not going to eat them while hot, since his order was going to have to be cooked again! When he got home, it was not well done! So not cooked to our specifications and nothing was offered. We do not live by that carl's jr. We come here because they are nice but now we may not come back. I came the next day to speak with the owner regarding the problem but she was here and the manager had an attitude of she didn't care! The cashier tried to explain but I don't want an explanation! I want our $25 order rectified!

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7:03 pm EDT

Carl's Jr. very poor service and cleanliness

My family and I came to Carl's Jr located in orange tx, on Thursday October 26th, 2017, at 6:17 pm. We ordered three of the number 1 five dollar boxes, and a number 4 five dollar box. We chose to dine in. They gave us our food 20 minutes later. Every single double cheeseburger was made the wrong way. We ordered them meat and cheese only, and they had made them all three all the way. We brought them back. They brought our food to us 15 minutes later, and they were made wrong again. We ended up going back up there a total of 4 times before they got it right. We witnessed 3 customers walk out due to poor service. Not only was the service terrible, the store and bathrooms were very dirty. Needless to say, my family and I are very displeased with what happened on our visit, and I sincerely hope there will be something done about this.

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8:46 pm EDT

Carl's Jr. service

Went through the drive through. The screen wasn't working so I couldn't see my order it was verbally confirmed. Went to the window, the cashier was on the phone with someone other then a customer. I paid for my meal, then was asked to pull to the front of the store to wait for my order. Waited 15 to 20 minutes, finally got my order. Drive home which is on my he other side of town to find out my order was wrong. NOT HAPPY

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2:04 am EDT

Carl's Jr. product

The food we ordered was absolutely horrible, the bread was hard and the sandwich I order was 6 dollars and she gave me a 99 cent one the sandwich was super greasy, she kept making me move back so she can reset the timer, I have never ever been so disgusted with carl’s jr. Before! I took pictures of the food and the receipt. I would like for someone to call me to resolve this problem [protected]

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11:42 pm EDT
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Carl's Jr. money not returned

We went through the drive through and when we got home my order was wrong. I drove back with the receipt and the employee said he can make my food over but can not return my money. I told him I did not want the food I would like my money back. He refused. He said he was not allowed to give cash back, I need to come back at 8:00 am to ask the manager for a refund. I then asked him for the receipt back and he refused to look for it after I handed it to him his hand. He said it was in the food bag and tried to give the bag back to me. I asked him if he can take it out please because I did not want the the food. He refused. He told me he had other customers to attend and if I can move out of the drive though.

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2:52 pm EDT

Carl's Jr. service

On 10/21 at 9am I walked in about to order food, but my daughter stated she had to go to the bathroom really bad so I figured I'll order after taking my 3 year old to the bathroom. After a few minutes being in the stall someone was banging on the door I told them to hold on, a few seconds later another loud banging on the door I opened and said my daughter is pooping it's going to be a little bit unfortunately, a few minutes after that someone starts kicking the door continously and not stopping, I am now upset. I had 3 staff stand by the door because another customer stated I was in there for more than 10 minutes, and restrooms are for customers only! I told them I didn't even get to order because my child had to use the restroom, there's one restroom and a child has to go do I force them to hurry in releasing their bowel because someone else has to use it, yet they gave a homeless man the code for the restroom yet did not budge to knock on their door. In addition to speaking in their native tongue. By this point I am beyond frustrated and decided I don't want to eat there because of being discrimination under the carls Jr I have visited. I will go at all cost to make sure this get heard and doesn't happen to anyone els. I am beyond disppointed with disgust of this place and they way they handled this situation. Didn't even bother to ask why it was taking long nor given the opportunity yet assumed the worse. I am beyond appalled. If law suit can come out of this I will make it happen.

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1:18 am EDT

Carl's Jr. a manager dine in

ran into a problem with a manager her name was orphea. My problem is she is extremely rude to women and very inappropriate with men how I know is I heard her conversation while waiting for food and it was inappropriate talking about Penis no condom liquor and Hell's Angels and getting in a fist fight with a co worker. I am a customer and feel very uncomfortable coming into your restaurant hearing this from a manager. I feel you should correct this issue as if it made me uncomfortable I know it makes others uncomfortable as well. I sent this to corporate as well because I feel like they need to know what is going on in your store. 2516 Esplanade Chico CA 95926

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4:15 pm EDT

Carl's Jr. drive-thru customer service

Today I went through the drive-thru at the Carls Jr. on Goldenwest & Warner, I was at the end of my lunch break and needed grab a bite to eat. When I arrived at the window to pay she said my card didn't work. I asked her to try it again and maybe with a piece of paper, she put it in a plastic bag and tried it again. That of course did not work, she said...Sorry, your card does not work. and just dismissed me, like I couldn't pay. I told her I would pull around and come in because I knew my card worked. I parked and went into the restaurant and asked for the manager. I explained that I had been in the drive-thru and proceeded to tell her what happened. She processed my order, swiped my card with a piece of paper and Whaa-Laa it worked. At this point I was now late getting back to work. So frustrating when you have to tell people how to do their job and they still can't do it correctly. I didn't appreciate how I was treated because "my card didn't work. It works everywhere else. Maybe it's time they upgrade their card readers.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 1:44 am EDT
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If your card truly worked properly, a piece of paper should not be required to run it. Contact your bank and have a new card issued.

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3:29 pm EDT

Carl's Jr. taquitos

I Just visited your Santa Ana location (2511 S Bristol St, Santa Ana, CA 92704) today 10/19/17 at approximately 12:30pm, and ordered the chicken quesadilla and 3 piece chicken taquitos. The quesadilla was OK (it would have been nice to know it had onions) but the taquitos... Well, two of them were good but the center taquito had no meat in it. I'm trying to figure out how they cooked a perfectly formed taquito with no meat (I have pictures). Additionally, in preparing to leave my comments, I realized the drive-thru cashier never gave me a receipt. Lastly, In attempting to log my complaint on their web site, it would seem I can't send it... But it won't tell me why it won't go through... How convenient

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Carl's Jr. In-depth Review

Overall Rating: I would give Carl's Jr. a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Carl's Jr. is clean and user-friendly. It is easy to navigate and find the information you need. The visuals are appealing and the menu is well-organized. Overall, a great user experience.

Menu Variety and Quality: Carl's Jr. offers a wide variety of menu options to cater to different tastes and preferences. From classic burgers to innovative creations, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Pricing and Value for Money: The pricing at Carl's Jr. is reasonable considering the quality and portion sizes of the food. While it may be slightly higher than some fast food chains, the value for money is definitely there. The taste and satisfaction you get from the meals make it worth the price.

Customer Service: The customer service at Carl's Jr. is generally friendly and efficient. The staff is attentive and helpful, ensuring a pleasant dining experience. However, there have been a few instances where the service could have been improved, but overall, it is satisfactory.

Cleanliness and Ambiance of the Restaurants: The restaurants of Carl's Jr. are usually clean and well-maintained. The ambiance is casual and comfortable, making it a great place to enjoy a meal with friends or family. The seating areas are spacious and the overall atmosphere is inviting.

Speed and Efficiency of Service: Carl's Jr. prides itself on its fast service. The food is prepared quickly and efficiently, ensuring minimal waiting time. The drive-thru and takeout options are also convenient for those on the go.

Health and Nutrition Options: Carl's Jr. offers a range of healthier options for those who are conscious of their dietary choices. From salads to grilled chicken sandwiches, there are alternatives to the classic burgers. The nutritional information is also readily available for customers to make informed decisions.

Special Offers and Promotions: Carl's Jr. frequently offers special promotions and deals, making it more affordable for customers. From combo meals to limited-time offers, there are always opportunities to save money while enjoying a delicious meal.

Online Ordering and Delivery Experience: The online ordering system of Carl's Jr. is easy to use and convenient. The website is responsive and the ordering process is straightforward. The delivery experience is also reliable, with prompt and accurate deliveries.

Social Responsibility and Sustainability Initiatives: Carl's Jr. has taken steps towards social responsibility and sustainability. They have implemented initiatives such as using cage-free eggs and sourcing ingredients from sustainable suppliers. However, there is still room for improvement in this aspect.

Accessibility for Individuals with Disabilities: Carl's Jr. strives to provide accessibility for individuals with disabilities. The restaurants are equipped with ramps and accessible seating areas. The staff is also trained to assist customers with special needs.

Loyalty Program and Rewards: Carl's Jr. offers a loyalty program where customers can earn rewards and exclusive offers. By signing up, you can enjoy benefits such as free food and discounts. It is a great way to show appreciation to loyal customers.

Mobile App Functionality: The mobile app of Carl's Jr. is user-friendly and convenient. It allows you to easily browse the menu, place orders, and track your rewards. The app also provides notifications for special offers and promotions.

Availability of Drive-Thru and Takeout Options: Carl's Jr. offers both drive-thru and takeout options, making it convenient for customers who are on the go. The drive-thru service is usually quick and efficient, while the takeout orders are prepared promptly.

Consistency across Locations: Carl's Jr. maintains a consistent standard across its locations. The quality of the food and the service are generally reliable, regardless of which restaurant you visit. This ensures a consistent dining experience for customers.

Feedback and Complaint Resolution Process: Carl's Jr. values customer feedback and has a process in place to address any complaints or concerns. They encourage customers to provide feedback through their website or in-store. The resolution process is usually prompt and satisfactory.

Innovation and New Product Development: Carl's Jr. is known for its innovative and bold menu offerings. They frequently introduce new products and flavors to keep things exciting. This commitment to innovation sets them apart from their competitors.

Local Community Involvement: Carl's Jr. actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back to the community.

Competitor Comparison and Differentiation: When compared to its competitors, Carl's Jr. stands out for its unique menu options and bold flavors. They differentiate themselves by offering innovative creations that are not commonly found elsewhere.

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Phone number

+1 (877) 799-7827

Website

www.carlsjr.com

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