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Drive Through Service
I was at the San Jacinto Carl's Jr drive through Saturday 9/30 at roughly 6:30pm
I placed my order and went right thru as normal once I got to the window my order was incorrect. I waited for roughly 2min there was 4 employees 3 were talking away 1 was on her phone. When I didn't see them acknowledge me I honked my horn seems they were all startled. one came to the window the one that was on her phone she had bad attitude and requested my receipt I handed her my receipt and with attitude said "You were not charged for a shake" My answer was "Ok charge me for it" she kept questioning me with attitude and when I told her I just wanted her to make my order right she gave me more attitude at this time I was fuming and answered her back with a stern tone she crumbled my receipt threw it out the window and said "[censored] You"
Desired outcome: Watch who you put as a service person and more strongly select your managers better I am sure one of the 4 was a manager and was no better than the one that had the bad attitude. At not time did anyone try to stop her and make it all right.
Nashville Hot Chicken sandwich.
On 9/23/2024 at 7:04pm at Store#1500418 at Murray, KY, Order#357972 my wife and I ordered a 10 piece Chicken Tender combo meal and 2 Nashville Hot Chicken Sandwich Meals totaling $42.89. My wife and I couldn't eat ours. They were so dried out that while I was trying to chew it I actually cracked my lower dentures. These sandwiches had to be sitting for MANY...
Read full review of Carl's Jr.Chicken Tenders (Strips)
September 21, 2023 - 9:00 pm, ordered a 3 piece chicken tenders through the drive-through, from your restaurant in Lemon Grove, CA. I paid over $6.00 for them and they were horrendous. When I arrived home and opened the bag, they looked like they had been under a heat lamp all day. I was probably able to salvage a half of chicken strip for consumption. They were tough and impossible to chew. For the amount of money we pay, we should be able to count on Carl's Jr. to provide us a quality project, regardless of the hour we place our order.
I have had the chicken strips many times during day time hours with no problems. These must have been leftovers. They went in the garbage.
Desired outcome: Please refund or send a coupon so I can order a decent meal. Train staff not to sell anything to customers that they would not eat or feed to their families. Thank you.
The food, 9/18/23, Heyburn, ID
We went in for lunch today, haven't been there is some time but figured since it was close we would give it a try. Now I remember why we don't frequent this establishment. The burgers are not hot, ours were cold. The cheese didn't even attempt to melt on it. The fries were not hot, and were too salty. Just thought I'd give my two cents. We won't be going back.
Read full review of Carl's Jr.Breakfast time
Early in the morning prior to 03:30 a.m. I came to drive through and there were not serving breakfast until 04:30 a.m. Until then the staff from Carl's Jr the guy that cleans the curb was cleaning the drive through. The customer representative ignored me and stated that the guy at that time on a Wednesday morning need to clean the curb . The delivery truck...
Your App does Not let me submit receipts for My Rewards
Within the past 72 hours, I made two in-store purchases.
I have repeatedly tried to submit the receipts' barcodes for My Rewards
on your app, but your app always has blocked me from doing so.
Your app always gives this message:
"SORRY SOMETHING'S WRONG.
We need more coffee. Sorry this is taking longer than expected but
Stars will be added to your account soon!"
That has been the same message for the past three days.
Your app states:
"All receipts must be submitted within 72 hours of purchase."
But your app ALWAYS has blocked me from submitting my receipts.
bar code [protected]
08/25/2023, 4:22:48 PM (PST)
Store 1100264 Order 218700
bar code [protected]
08/26/2023, 12:16:52 PM (PST)
Store 1100264 Order 218723
Desired outcome: Please enter the receipts promptly to get Star points in My Rewards.Please send an E-mail to me
The bottom half of the bun disintegrates after 1 0r 2 bites
8/21/2023 at around 3:30pm. I got home with my order (a Carl's Jr original hamburger) took 1 or 2 bites of the hamburger and the bottom half of the bun disintegrates from the sauces put on it. This is an on going problem with Carl's Jr's hamburger buns. I love the fact that it's fresh but the bottom half of the bun should be thicker as to not fall apart as you proceed to eat the hamburger! It creates a mess!
Read full review of Carl's Jr.Carl’s Jr. chicken tenders
On august 21, 2023 at 11:40am at store # 1100226, my granddaughter purchased a 5 piece chicken tenders order from Carl’s Jr., @ $8.89 and a few other items, totaling $21.95. The store is approximately 1/4 mile from my home. Upon consuming a chicken tender, I found that the chicken was tough, chewy, and tasteless. All of the tenders were the same. It wa...
I want to submit my complaint, about your products. We found a huge plastic bag in my nephews drink.
This happened on 08/19/23 We just noticed there’s something in his drink, while we’re on the free way already. So it was hard to make a turn around drive, cause we need to get home due to bad weather that day. So I took pictures and a video for evidence. This is very sad, we threw away the drinks, cause we don’t wanna take risk of drinking it.
Read full review of Carl's Jr.The food is terrible, customer service sucks!!
I went through the drive through at 5:45 am looking to get a nice hot breakfast before work, what do I get? A smashed bacon and egg biscuit, that is cold, as well as cold smashed hash browns that both look like they pulled it out of the trash! I spent $11.00 dollars on a breakfast for this?! Check your bag before you leave the drive thru! I've certainly learned my lesson on that!
Read full review of Carl's Jr.Menu board at drive up
Went to Carl’s Jr. And found out I needed to bring a spotter scope to see the menu, I’m old but 12-15 feet away from the speaker and 8-10 feet away from the road, with small lettering. Whoever thought it was a good idea to make a sign so stupidly placed, must be a California contractor. P.S. there are several other people making the same complaint on other platforms.
Read full review of Carl's Jr.Service
There are two girls at the 8361 La Palma, Buena Park CA. Carls Jr. that should be fired immediately. I used to go to this Carls Jrs. nearly daily for 7 years. I always get the same thing (I'm a creature of habit), I recently went to this Carls Jr. I ordered my meal, the shorter Hispanic girl acted as if she did not understand my request, so I repeated it...
Read full review of Carl's Jr.El Diablo
Over charge me on my burger and when I asked the employee, she said I will get a small one if I was asking for that $8,99 PRICE. I said that's what is says on the menu for a single burger only. they charged me $10.99 and when I asked for a refund she walked away and pretend someone else was ordering when no one was in line. Her name was Margarita at fresno ca 93403 on 1588 n first st.
Read full review of Carl's Jr.Price of advertised item
I drove by Carl's Jr and noticed a signed indicating Spicy Chicken Sandwich for $1.00. I remembered that years ago you had a Spicy Chicken Sandwich for.99 cents and it was delicious, well it made me hungry so I went through the drive thru window and ordered a Spicy Chicken Sandwich and a small drink. When I arrived at the window the person asks me for...
Read full review of Carl's Jr.Beyond famous burger have ground meat in it.
Hi. This is second time I am getting food which have ground meat in it. Last time the manager misorderd my food and then mistreated me when I went to replace it. The manager still didn't bother to apologize. This Saturday I ordered 2 beyond famous and one L fries at 21112 Anza Ave, Torrance, CA 90503. When I get home and start eating then it was fine but at...
Loss of money
My name is Stephenie McCoffin, I ordered online, my order came up to between $28-$31. I changed the pick up location to Bakersfield, CA instead of Delano, CA. Some how it changed back and my order was to be picked up in Delano. I called the Delano and Bakersfield location, and they said, even with receipt, and confirmation number, there's no cancellation, or Refund. Basically I'm just out of luck and money. I'm in law school, I have no income, so the little money hustle for, it hurts to basically get robbed for it. My email and number is [protected]
[protected]@hotmail.com
I first thought to go to the news and federal trade commission and better business bureau, but then I said no let me try to write to corporate first. Thank you so much please help
Desired outcome: My money back, or my food from Bakersfield location. Anything is better than nothing.
Jalapeno double cheeseburger
I exited the freeway because I saw Carl's Jr and I love the double jalapeno. I pulled up to the drive-thru waited on my turn order to double cheeseburger and the waiter asked me to pull forward I said pull forward just for one cheeseburger I found myself sitting there for 10 or 15 minutes or more he finally Rock The Burger out I said why did it take so long...
Read full review of Carl's Jr.Service
Today my experience in Carl’s Jr located 2912 S Figueroa Los Angeles CA 90007. Felt very uncomfortable with the young lady with the attitude and pound of make up treating customers like they’re beneath her. As she stood the seeing my food sitting waiting to be bagged. She preferred to mock the lady asking to use the bath room. 10 minutes wasted so she...
Read full review of Carl's Jr.Service
We went to Carls Jr located at 145 N. Tustin St in Orange, CA on 7/11/23. We were going to order some burritos and my wife was already standing next to the cashier. Both employees were busy doing something but I asked the male employee standing in front of us for the code to the restroom. I have a prostate issue and I'm not able to hold on too long when I...
Being told that I have to have ice in my cup
July 4th I went to the Carl's juniors in Elk Grove on Sheldon road I proceeded to order three kids star meals with the strawberry lemonade I asked for it to be without ice I was told that I could not order a drink without ice and when I said well I don't want ice then I will succeed to be told by the manager then that I couldn't have my order when I asked...
Read full review of Carl's Jr.Overview of Carl's Jr. complaint handling
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Carl's Jr. contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click up if you have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. address6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
Most discussed Carl's Jr. complaints
lack of customer service/given wrong orderRecent comments about Carl's Jr. company
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