Carl's Jr.
reviews and complaints

My name is Marilu Luna

Cell # [protected]

Today 01/03/23 I placed an order online at 1:10 pm (my lunch time)

Store #7360 (Pasadena, CA)

Order number #[protected]

I order an Original Angus Burger

I went to the drive thru and pick up my order, the guy even asked me for my name, a bag with a chicken sandwich inside. I did not notice until I got to my office, I could not go back because it was during my lunch time.

I called the store several times, somebody pick up the phone, but they did not answer back, they left me listening to all orders the guy was taking.

so i know how it works i used to work for carls jr and if your short staff you put up a sign and close the lobby but there was no sign and they closed the lobby early and when i went with my brother through the drive thru they then at that moment shut the lights out about 25 minutes before closing and i know it was discriminatory because they were mad that i left.

My children have been treated badly by managers and staffs being very rude to them when kids ordering or asking for condemins I understand that minors can be loud but it doesn't give an adult or a worker to treat a child rude. When I went to ask for their names a staff that said he was the manager that goes by Darwin told me that if I didn't like the way they were they don't have to go back. He was very rude and refuse to give me the number to corporate and said to Google it and also refused to give me the lady's name which I'm told she was a manager there to. I apologize but I don't believe anyone should be treated the way the treat children.

Wednesday November 23rd 2022 I stop by at Carls Jr at 1200 N Harbor Blvd in Anaheim Ca 92801 (DT# 275 @ 6:57 pm). I went through the drive-thru, I was put on hold for a few minutes it seemed. I was helped once the cars behind me started honking. It was apparent the lady was upset and I told her I was sorry for the honking but it was not me it was the cars behind me. She was very short and did not acknowledge my explanation. I paid on the 1st window and when I picked up my food on 2nd window they gave me a bag of food which I assumed was my order. Went home, changed into PJs and when I opened the bag I realize they gave me the order wrong. I called to let them know they gave me the wrong order and I was told to go back to get the food. I told the lady I was already in my PJs and did not want to go back, if I could get my money back because this was the 3rd time I had experience incorrect order in the last four months. I was going to ask for her name when she hung up on me. I tried calling back but no answer. I went back in my PJs, asked for the manager and when the shift leader came out, I hold her I had just called about a wrong order and had been disconnected and every time I called back no one answer. She told me I was not disconnected she had to answer another phone call. I told her I was still talking to her and I felt it was rude she hung up on me. I only wanted her name as a reference since the last time they got my order wrong, I went back the next day and the manager of the day shift refuse to give me my money back because no one reported the incident. The shift leader refuse to give me her name, she said everybody makes mistakes and ask me if I was perfect. I told her I paid for a service I was not getting and last time the incident was not reported. She told me if the service was bad and I had issues with my orders, why did I keep going back.

The situation escalated from there, she threaten me to call the police because I was rude. She refused to give me my money back or give me the correct order. When I told her I was going to report her to corporate she said "good Luck, they do not care... Do you know how many complaints they get? I reminded her it was paying customers like me she had a job, she told me she did not care for my business nor did she needed it.

How is this acceptable?

My husband and I went to CJ on 11/26/22 around 9 pm at Yuba City location we ordered 4 burgers and three fries guy taking orders not bad he told us to wait in the parking lot while we’re waiting for them short lady with glasses on come out with very bad attitude give us our food when we check it wasn’t complete order we called her and ask for part of the order we showed her receipt she doesn’t have to listen and she said she is going to call cops on us. She said don’t come to the restaurant she doesn’t answer the phones I call 5 times or not opening the door while I was waiting for my part of order

Nov 1, 2022, at 1200PM, Store # 5810

I order online from home. Everything looked OK , order accepted.

I arrived at drive order window 11/1/2022 12:30PM. Told them I ordered on line, they replied: no order received. I reordered burgers. Drove to the pickup window, paid for my second order and picked up my food. Came home, ate my food, very good.

Completed my lunch, I checked my credit card statement, it shows the original order and also the second order; I made to replace the first order that no one received.

Sincerely

James S Rouse

[protected]@yahoo.com

On Tuesday 16th of August 2022 at approximately 2050hrs I visited Carls Jr Hornby Chch to enjoy a late meal with a friend of mine. Upon entry in to your restaurant I was met by a young man who very aggressively told us "Can't you read? the lobby is closed" I was confused by both his attitude and the fact the door was unlocked and the lights were on. He then said in a smart [censored] tone "there is clearly a sign on the door" ( which I didn't see). I was highly embarrassed for my friend as she struggles with dyslexia and finds reading very difficult.

We were offered the drive thru option but at that point I was furious at your staff member and we left too enjoy meal at Burger King.

I believe this is a gross misconduct on the part of your staff member and we both found the whole experience absolutely terrible and will not be visiting your Hornby store ever again.

I went to your store 1101147.10100 SE 82nd Ave, today to get some food this location has the worst customer service and the staff has no respect for customers 2 yaers ago I went there same thing as today .The store was completley empty .I asked the cashier about the drinks and she relied we don't have tea or coffee. I said what about hot water than she said $100 for the cup it was a smallcup. I ended up buying it and I asked for tea resberry she gave me lipton cold and $2,99. I said wow everything here is too expensive she said very rudely oh if you want this this ids the price I mentioned that I will file a complaint .DAISY the casiher said go ahead you ae not the first one. I said you have no customer service respect and by that time Anthony Carlos the lead tech jumped in and was very rude oh if you want me to serve you this is how the things are .i said this how you talk to the customerts you need some training . he said if you talk to my customer like this I will talk to you this way with no recpect he didn't even thank us once everytime I buy things I say thank you. but there were some older ladie with smile and were nice. but this lady Daisy and Attoney had no respect if my brother with cerebral palsy was not there I would have just walked away from them without buying anything I spent $9.89 . at the sotre and i am superised this location is still open, I am very sad about it.

Thanks,

Madhavi priestap

[protected].

Pulled into the drive through after work and waited in the drive through line. The car in front of me took a while to order but whatever. When I pulled up to give my order the guy didn't give me a chance to speak and started yelling about how long the person in front of me took them refused to take my order. I couldn't back up because of people behind me so I pretty much destroyed your landscaping getting my Jeep up and over your curb and through some bushes. Not sorry. I do feel slightly better.

First of all I eat breakfast burrito's from my local stores and they are great and always the same size...when on my way to work I stop by a carls Jr at 10100 se 82nd av Portland Oregon to get my breakfast for the last couple months you never know what you are going to get they have been really skimpy with 2 inches of tortilla folder over at top. Aug 9 th what got was a joke I could wrap my fingers around it when I asked for another the manager told me to go some where else if I was not happy. America is falling apart and no one is accountable any more GOING TO STOP USING CARL"S JR...NO CUSTOMER SERVICE.

see attached receipt.

Super Star combo special is $6.99. By manipulation, they show regular price of $11.79 less a discount of $4.70 (?) to arrive at $7.09. 10¢ more than the advertised price which kicks in another penny for sales tax.

All info regarding time, date, place, server, etc on receipt (attached) I don't know what other information you could possibly want?

This is dan smith. I used a coupon i recieved in mail for a breakfast bureto for $3,19 plus tax. I ordered the bacon, egg & cheese bureto. What i received had 1/2 of a single small egg and a piece of bacon about 3" long by 1/4" wide and just enought cheese to provide a little bit of taste. Basicaly what i recieved was a small tortia rolled up with almost nothing in it for my total cost of $3.45. The regular price of this item is $4.80. I called to complain but manager at the time just said they were not in when the item was purchased. I told them i would contact corporate with my disatisfaction. This bureto was not worth the coupon price and most definitely not worth the regular price. It is said how charles junior in my town has gone down in quality and value. This is restraunt # 1100597 in merced california at 300 w. Olive ave. The other restraunts in this area are just a bad. I could get a classic chicken bureto from el pollo loco for about the same price with 56 times as much filling in it. This is a shame for charles junior.

8/3/22 12:47:46PM

2 signs outside store "Super Star Special $6.99" Price has been going up almost weekly, but when I ordered was charged $7.39. I complained but was not offered a refund for the excess charge (40c plus tax). Annoying!

This restaurant is usually my favorite burger place. Use to be good food with value for your buck. We senior citizens usually split a meal. That couldn't happen today.

Today I try your crispy chicken sandwich. I was so disappointed; I took pics just to show you.

The piece of chicken was small... so small that it did not fit the bun.

It certainly was NOT worth $12.48. It was a sorry sight. You might want to stick to burgers.

Sorry to say, I will not frequent Carls Jr again.

Regards

Elisher Taylor

[protected]@aol.com

What you sell does not look the one ones in your advertising.

The ones in ads show chicken overflowing the buns.

The ones you sell DO NOT have that much chicken, are bland & dry.

Seems Carl's wanted to sell chicken sandwiches & threw 2 chicken straips on a hamburger bun with a little pickle & mayonnaise. Very uncreative. Try Popeyes, Chick-fil-A. Or even burger king

For a premium burger joint. You really dropped the ball on this sandwich.