Carl's Jr.
reviews and complaints

Placed my order on the internet, paid my feed, went to pick up my order, and informed the lady that I was there to pick up my order, she inform me that they didn't have my order and that I would have to pay again and that it was not their problem. After I got home I call her up to complain again, this time she told me that my order came 30 minutes after I had gone and that I would have to call CARLS JR. Customer Service and that she couldn't help me.

ORDER#[protected] CANCEL ORDER & REFUND MY MONEY.

THANK YOU\\

LOUIE YANEZ

We have food stamps so when we choose to eat out we want it to be great because we don't do it often. I ordered a #9 double large sized with a coke, my boyfriend ordered Angus thick burger meal large with a root beer and we got an order of onion rings. I specifically asked them to make my food fresh. I was told it was fresh. We walked 5 mins home sat down and pulled out our food. Both fries were so old that they were clumped together and smashed. The onion rings were all falling apart and barley warm. The burgers were cold and the buns were so wet it fell apart when I tried to pick it up. The lettuce was so bad I could smell it before I opened the box and not in a good way. And my burger was not done.

You have an employee named Stephen Sutter very young and totally rude. I go to this store alot Jose is the mgr nice guy. I was there at the drive thru I pulled up, I ordered two classic burgers, he charged me for one and said he would add another,next thing I know he's all pissed off ,tells me to Shut up,then he slams that glass window in my face

I then waved down the other girl to get the mgr Jose came over I asked what his deal was ,just then Stephen walks over yells at me then slams the glass window so hard Jose thought it was going to break. He apparently did not like the smell of my truck inside smoke, I wasn't smoking either.. wow he needs some serious help to act like that. I ended up paying for my order but not getting my order. Needless to say I will never go back to that store for fear that kid could pull a gun on anyone.

I added the "Free Chocolate Cake " offer following all instructions and the total charged me for the cake. I cancelled my order. I do not think this free.

Gail Jensen

From: Carl's Jr. | My Rewards

Sent: Thursday, March 23, 2023 9:18 AM

To: [protected]@hotmail.com

Subject: Our Anniversary, Your Win ⭐

[?lid=l5d67igmto9c#main]

 ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

HI, GAIL!

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Sincerely, Gail Jensen

Location, Cal State Fullerton CJ store number 816.

I tried to make a compliant, as you see in the attached photo.

This manager woman, short, older light hair Hispanic totally speaking to the young very tall, middle Eastern girl looked about 18/19. She is obviously new, young and trying to help out customers. The Hispanic older women's demnour is tense, gets in this girls personal space, this young girl clearly shuts down and blanks when this women is speaking at her not to her. The Hispanic women says you have to listen, you did this mistake already. She should pull this girl to the side, not embarrass this girl who is clearly uncomfortable.

i went to your facility at Ajo and Park in Tucson, AZ after 6 a.m. when the restaurant was supposed to be open and the manager said they do not open until 7 a.m. the posted hours clearly stated 6 a.m. If this is true then the posted hours need to be updated. If not then the manager this morning needs to be informed of the clearly posted operational hours. I enjoy the quality of your food and missed out on a great breakfast. What a shame. Take Care and God Bless. R. Mehta

Paid $16.00 for one Super Star combo meal which is way over priced for fast food. When I opened the bag at home 10 mins later, the fries were not cooked correctly. The burger had no cheese for which I paid. The lettuce on the burger was brown, the onions were soggy. I asked for extra onions, and they told me extra onions would be an extra charge which is ridiculous. I already over paid for the meal and didn't get a good meal. This is from the Carl's Jr. in San Gabriel at 505 W. Las Tunas Drive, San Gabriel, CA.

This order was at store #1101381

[protected]

Order#[protected]

I ordered #11 combo since it’s above the pictures of the chicken tenders, just like all other orders in your menu! I tried calling store and no one answered when I called…so i went to the store and explained what happened, i was told i had to pay again for what i wanted. The #11 is a hamburger and it’s something i can’t eat! Your menu is confusing and i urge you to change it so it’s not frustrating.

Was give a raw chicken sandwich became sick and I am still not out of danger for salmonella Also, I reached out and they said that I would get someone to reply or respond within one to three business days and it has been a full week. So after a few days contacted again No response to something like this very disappointed and disturbed because I think that you guys would want to know about something like this since it’s such a health and safety issue. I will be taking it to social media soon and a lawyer

I am filing a complaint on behalf of my dad who placed an order on the Carl's jr app and my brother went to pick it up at the 140 foothill blvd location. When he went to pick it up they refused to fulfill the order because it "didn't show up in the system." My brother showed them proof of the order via email and they still refused to make it. My dad was charged twice! My brother spent a half an hour proving to the cashier that the order was placed and paid for but they still refused to fulfill the order. If something is paid for then it should've been made. Over a week later my dad hasn't been refunded and he was charged twice on his card.

I would like to take a few minutes to write about a manager by the name of Danielle Urbin. This manager is horrible. I have heard of managers who let a little authority go to their heads, but this manager takes the cake. I have witnessed her cussing out patrons in this place. This manager buys food stamps from her workers and I am most definitely going to DHS and file a complaint on her. This manager is is not fit to be a manager. I have witnessed her curse the staff out and also be very homophobic. I am so baffled by why this person is a manager. This person threatens staff with write ups in order to exert her authority over then. This manager is at the West Danforth store in Edmond Oklahoma. I also have to say that she is a weed smoker on the premises and this is why she allows staff to smoke on premises, as well as her sister, who works for her, which is a violation of company policy. This person constantly talks bad about Carl's Jr to staff but is employed there. How is company moral to be high when she is bad mouthing the company, or why would moral be high if she speak negative and threatens write up.

Hola, solo quiero hacer complaint al reataurant que esta en la katella & euclid, la persona siempre que ordeno no quiere vender me la comida hoy 1/31/23 ordene la especial de 2 por 5 mix de french toast y una small chisburguer y la persona me contesto que no tenian frechtoast, no importa si no los quiere vender esta bien, pero creo que ella, ya reconose mi voz, cadavez que ordeno en el drivethru, por que siempre me dise que no tiene la comida, no es la primera vez que lo hace, en otra ocacion me paso ordene 4 milk shakes y ella misma me respondio que no tenian milkshake ella es una cajera latina con manchas en su cara, y siempre que escucha mivoz no quiere venderme la comoda. Ella esta ahorita trabajando pues yo ordene como a las 9:30 pm ustedes saben quien es, no se su nombre, pero creo que ella esta siendo racista, hablen con ella por que si el restaurant pone especiales ese no es su problema de ella y pues gratis no le estoy pidiendo, por eso tenia dinero para pagar, solo quiero dejarles saber a ustedes que no es la primera vez que ella me hace eso!

The restaurant refused a coupon for a Burger from me stating there was no one available to accept the Coupon from me I think you need to employ better employees that speak and understand English than you have now working in Long Beach, California someone who has a better understanding of the public and as I was saying, they need more aggressive employees to understand the public and learn to get along with the customers. If you want to succeed in your business, you need to step up and make it right for all persons in this category plus you need a right full. Manager who could be on site at all times the person who is in charge of this franchise or restaurant should be always there to respect the customer of his or her order. Thank you have a nice day.